American Eagle Outfitters
reviews and complaints

I purchased almost $1000 worth of clothing through American Eagle in a 2 weeks period. One shirt was defective color wise after wearing one day after I received the order. I returned it but never got a refund, no explanation, no shirt, no money, no communication from AE.com. I called corporate and got the worthless customer service supervisor who told me the shirt tag item number doesn't match my order receipt and that it was manufactured in 2015. Like I was trying to return a shirt I wore for 2 years. I tried explaining that all they have to do is look at the picture of the shirt on my order that I placed only 1 week prior and this particular shirt didn't even exist in 2015. It was a new item but he just kept repeating the same thing. So they keep my money and the product because their manufacturing plant made an error when sewing in the tags. Nothing like accusing a customer that spends A LOT of money in their stores of fraud. They'd rather lose thousands in sales in a year rather than refund $30.00. And nothing like accusing a customer of fraud! Then the supervisor refused to transfer me to someone else higher up. He's the top...really a CS supervisor is the top of the company? I called 4 additional times in 4 days and was assured that someone would call me back who was above him because his answer was not satisfactory to me. Never heard back...no product, no refund. Since when is it the customer's responsibly to eat the cost of a manufacturering error? LOST A LOT OF MONEY PISSING OFF THIS MAMA!

I was shopping with my 8 year old sister at the Katy Mills location in Texas. We decided to stop into AE. Shortly after we walked in my sister fell over a clothing rack and hurt her back. I was only going to be a minute. I wanted to see a shirt a noticed on a mannequin. So I let her sit on the corner of the table since she had mild pain in her back. Mind you she was not sitting on merchandise nor was she in anyone's way. One associate came over and asked her not to sit on the table. I explained that she fell over the clothes rack and hurt her back and that I would only be a minute. She went to get the manager. The manager very rudely came over and said she can't sit on the furniture. I also explained the situation to her and said I'm just looking for my size in this one shirt and I'll be done shortly. From neither associate did I get an apology for her fall or concern for her well being. I expect better from retail associates. And I do not plan on returning to any American Eagle after today.

I am currently a ex employee at American eagle outfitters located red deer, AB. Store # 1011. I been working for aeo for nearly 2 years and have experienced a new managment team. Im making this report on behave of what i have seen and experienced under the managment of steven and kevin (assistant and store manager.) Since thier arrival i have noticed how sexist, innapropriate and judgmental they are. I have first handly heard them talk poorly about how some of the girls i work with look. Theses insults were mostly tagreted at the girls weight and how they choose to wear thier makeup. Saddly none of the girls i work with have come up to say anything because they are affraid of losing thier jobs. I do have proof of steven physically attacking one of my co workers by pushing and scratching. Steven and kevin also party with thier employees which is against the rules. They mainly go every Friday/saterday to Hudson's pub located in downtown red deer. I have been asked but denied. I unfortunately do not have the texts anymore but it wouldnt be hard to get proof.
I currently put my 2 weeks in and since have not been given shifts. This complaint is on behave of my and others human rights to work in a safe and comfortable environment.
Thank you for your time. If anymore information on the subject is needed please call or text me at [protected] or email at angela.[protected]@gmail.com.

04/07/2017
store 00592
slip # [protected]
merchant # [protected]
terminal # [protected]

I came to American Eagle Outfitters to purchase belt for my father. This store has a wide variety of quality merchandise + team members are always on top of their performance.

After choosing the belt, I picked 2 more dresses and headed for the fitting room. I waited for about 5-10 minutes for anybody to come and open the door, this did not happen. I wanted to try my dresses, get the belt, do a quick check out, and go out of the store. On top of that, I wanted to use restroom facility.
It was about 8:40 p. m., I went around the corner next to fitting rooms to check whether there was any employee available to open the door for me. Nobody was there. However, I saw the restroom, and due to the fact that my bladder was extremely full, I went inside of that restroom. I left picked clothing outside of the room. As soon as I sat down to urinate, I heard knock on the door, and voice telling me that “you are not allowed to use this restroom, I am calling the security”. Obviously, I came outside almost right away and saw a store employee. My fingers were shaking, and I felt disturbed.

I saw the girl who told me that. I said that I was sorry, but I was just using the bathroom; and it is not right to say it to the customers; however, she can call the security. Then I added that I left clothing items outside of the restroom. She mentioned that it was employee area and I was not allowed there. There were no signs. No doors. Nothing that would indicate that. Hence, I honestly did not know that this bathroom was only for employees. I told her that. She said that it is the store policy. Once again, there were no signs, no doors, which would indicate that.
Once again, I did not feel comfortable after this incident. I did not hear any apologies and nobody in my life ever told me “you are not allowed to use it, I am going to call the security”.
Afterwards, I tried the dresses, left them in the fitting room (I liked them, I just did not feel like I had to continue shopping anymore) and proceeded to check out. Earlier mentioned employee was there. She told me to wait and called another cashier to the cash register. One young and polite guy came. He provided an excellent service for me.

I like American Eagle Outfitters, and I never experienced anything like this before. Therefore, I thought that this issue had to be addressed.

Thank you for you time and consideration

My daughter and I both just bought new dark jeans and they smell horrible! We have washed them 3 times and they still stink. Looking online people have said it is probably formaldehyde which is cancerous. I've been shopping at AE for 20 years and have never had such an issue. We would both like a refund or a return and a Corrective Action for how you are working on this problem.
Thanks,
Rebecca

I went in to AE today at palisade mall, store was very crowded I know you guys carry plus size cause I buy jeans from you guys all the time. I asked for jeans size 16 I was embarrassed not only did the young women announced I can only get plus size jeans online the way she expressed it with some sort of disgust I was so embarrassed. Why can't we get plus size jeans in store ?You jus lost a customer.

I bought my daughters two pairs of khaki jeggings for school uniforms in September. Since I bought them I have returned them six times a piece. they have ripped in the belt area and around the seat. My girls are wearing the right size and are being careful about where they pull them up. I wash them according to the label as well. I am returning two of the pairs tomorrow for the seventh time. I have bought many clothes from you in the past and have hand these pants handed down through my girls without any issue. They need them for school uniforms and appreciate the ability to return them when this issue requires it but I shouldn't have to return them at all. I'm very sure I won't be buying them for the girls for the next school year. The pictures of the pants below where just returned 3 weeks ago. Any questions you may contact me at [protected]@comcast.net

I wanted to order a pair of jeggings from American Eagle and I wanted to used my discount coupon. I received a promo code from American Eagle and it seemed like a great deal. But their site did not allow me to use the code. When I contacted American Eagle support service I was expecting some help, but they only said that I need to try again and maybe this time it will work. But it didn't. Then they said that I can buy jeggings without the discount because the price was not high. What a joke! Who allowed them to decided what is high price and what is not! I refused to buy. These people are ridiculous and they need better training, very nasty support.

Didn't mean for order to be placed but website was not responding, i had full internet connectivity etc.
Order submitted, I immediately started live chat to cancel order. Was told can't cancel expedited order (2day) it had been less than 5 minutes from the time the order processed. No cancellation and the money already shows as pre auth in my bank.
Agent offered no full resolution I kept complaining and she offered to send a free return label?

What the hell? this is the second time in three weeks that AE has sadly disappointed me.
Last time was at the store, used credit card and gift card, then added item at the last minute, cashier has us cancel transaction on pad, but when she added new item to the order it erased the gift card and they couldnt get it added back, the manager couldnt get a hold of corporate customer service to resolve so WE had to wait then call back and they couldnt help us then we finally got to the right department she reissued the card but it had original balance of $30 but we were told it was not $25? This process took 5 days to resolve.

Unbelievable!

I contacted American Eagle Outfitters in regards to a order I had placed while there was a Buy One Get One Free Sale for the clearance items. I received the items today only to find one of the shirts to have little holes in several areas of the shirt, and two other shirts to fit completely wrong and no matter what size I would exchange them in they would not fit. I was told by online chat to call customer service so I did.

When I was talking to the representative I asked if I could exchange these 3 items for something of same value to honor the deal that I had paid for in the first place and she said no. I was not trying to get any money back or something for more value than my items. My only options was to either exchange them for the same exact things or to just return them and get nothing since the 3 items just so happened to be the free items in my order. Not to mention that if I returned them I would have to pay shipping on it as well as get nothing.

I have spent plenty of money and placed several orders with this company in the past but this experience is certainly making me rethink doing any further business again.

I placed an order on 2/28/17. My order was cancelled about 5 minutes later by American eagle stating they needed more verification. After calling and speaking with 3 representatives I was assured my order was approved and there would be no more problems. On 3/1/17 I called and spoke with another rep because my account still said my order had been cancelled and she could give me no reason why other than possibly a computer glitch. This is unacceptable! I placed the order with overnight shipping because I needed it by Friday 03/03/17 due to an unexpected trip. Please correct this problem!

Beginning of February me and 2 other friends went in to go shopping and hopefully have a nice experience but we got the opposite. There was a worker (store manager) named Nick . I asked him for a dressing room and he did get me it but didn't say one word to me. It was like I wasn't even there. After i tried on my clothes i left a shirt in the change room that my friend wanted to try on after, she asked him if he could open the room to get it and he did and said that there was nothing in there and didn't even offer help to see where the shirt went that my friend was going to buy. We went to the cash to pay and my other friend had a question about your points card and the chaser didn't know so she asked him and he didn't even listen to what was wrong with her points card and said that there was thing he could do and walked away. While we were paying he was even rude to the costumers beside us and they were in shock at how rude he was. My best friend works at the store across from american eagle in the mall and one girl came into the store crying because he said to her that he "didn't have time to find her size". Another incident that happened to one of my friends was a few months ago and she was trying on a white dress and he said to her that she should take her bra off because the dress would look better without one. To me that is way too inappropriate for a male worker to say to a female costumer trying on clothes.

My sons and I were in the AE in Franklin TN today. We got a shirt off a display hook thinking it would be better than disturbing an employee (it was busy today, Presidents' Day). We successfully got it then we were approached by I'm assuming the manager who told us never again to do that and proceeded to tell us all the things that could've gone wrong. I'm not saying that in some remote world those things couldn't ever happen, but he treated us like we had committed a federal offense and that it was something we would continue to do. In retrospect, I should've asked someone to get it down. But I don't take kindly to being reprimanded my someone half my age working in retail. He could've done it so much kinder. And it was kind of a moot point since it was over. Once again, I won't do that again. But show some kindness and respect. Then we saw him relaying the story to another employee and pointing to is as we were paying. What's the point of that? So if he was trying to humiliate us he succeeded. I take responsibility for my lack of judgment (in this criminal case) but that Doesn't seem like good customer service to me. May not be frequenting that store from now on.

My name is name yolanda martinez. I live in san pedro, california. I went to visit my sister in chatsworth, california. And I visited your northridge store, located in the northridge fashion center. Store no.260. I bought 4 sweaters,. Out of 4 of them. They only removed 1 of the. Security tags. Very very inconvinient. Having to waste time and gas. To get them taken off.

I'm not sure if part of their protocal is to have their white employees walk from way across the store to the other side when a black girl and her black boyfriend walks in but they can kiss my ### with that racist ### because they'll never get our money and i'll make it a mission to slander them every chance i get. Sorry my skin color isn't enough to warrant your suspicion!

I was shopping in the Volusia Mall in Daytona Beach, enjoying my shopping experience until I overheard one employee curse at another. I can only assume that the girl was a manager who cursed at a sweet lady who was working. Before I left the store I asked another employee what the girl who cursed name was. She said her name was Jessica. In my humble opinion, Jessica should not be in the position she's in if she's going to treat her own employees in that manner. I won't be visiting that store anytime soon.

Some friends and I went into an AE store and were looking at jeans, we complained about how over priced everything was. A worker there overheard and told her manager as we heard them converse about us and the manager said "oh they just need money". We left to another store and mall security came up to us and said that a manager from AE reported we stole a pair of jeans. Cops were called and we were escorted out the mall and cops searched my only friend that had a purse and found nothing.

I purchased this coat in January 2016. I wore it for less than a season. It is only Jan 6th 2017 and the season has been mild here so I have not been forced to wear this coat relentlessly. While kneeling down to pick something up the zipper broke leaving me extremely annoyed and sad. I love this coat and only have worn it less than a full season. I do not have a sales receipt since AE clothing has always been quality clothing and did not think I would need to return this item. I would like this coat repaired or replaced. I'm very disappointed at the quality of the zipper in this coat. I have had coats last 5+ years with no issues with zippers.

I'm not huge spender so where I usually look first at American Eagle is the clearance rack. it has lots of different choice and it's all in one spot so that I don't have to walk around the whole store aimlessly. I found a couple of shirts and went to try them on. their change rooms however were disgusting. the amount of dirt piled up in the corners was as if no one had swept the floors in months. and it reeked of body oder. I also found some earing that I really liked and they were the last ones on the shelf. however one of them had holes where missing little dimonds were supposed to be. so this product was damaged and they gave me no compensation for it or apology for their damaged product. lastly after having picked out a few shirts from the clearance rack I noticed on my bill that one of the items was overly priced. so I went to ask how come and they told me that was a new item and it wasn't on clearance. now I understand that things can get misplaced especially at the busy time of year but this is the second time I have come into this store and found something I actually liked spacifically picked from the clearance rack and have it not be a reduced price. the second time . more than a year apart. they need to have people organizing the shelf and cleaning their dirt change rooms .

As i was shopping i noticed two women conversing with an african american female with a pretty face (I was told what her name was after the incident) after the young lady walked away i over heard the spanish american woman say to the caucasian american women, " her black ### needs to learn her place, she is one educated n#####, i will have to just write her up for stupid stuff to get her out of here!" and they both began laughing. I feel so disgusted that in this day and time that things of this nature are happening. I am protesting on all social media outlets that the american eagle outfitters store in oklahoma city's outlet mall don't deserve minority dollars, because they tolerate racist behavior.