PLEASE, HOLD JUDGEMENT UNTIL YOU HEAR THE FACTS.
We are at a disadvantage here since we don't know who our accuser is. With hundreds of satisfied and happy clients spread across U.S and internationally, even if we could guess who you are (which we don't) we would not reveal your identity without your consent.
If you elect to identify yourself and give us permission, we will gladly retrieve and post your records on this site along with actual facts. This way all those people you were trying to reach can judge for themselves having all the facts.
If you choose to remain anonymous, then we will only be able to respond to a hypothetical scenario.
So let's recap your alleged story. You supposedly signed up for a website and other value added packages on your plan. We believe that you made an informed decision and only then signed up.
As far as SEO is concerned, we can provide you with custom reports, for any time duration that you wish to see, to get a better understanding as to how far we had tried to Optimize your website.
As a company policy, we do not require Authorization Code of domains from our clients. We recommend them to make changes if any. Only if a client has difficulty in doing the needful or, are unhappy with their current host/registrar, they request us to manage/ transfer their domain name over to us so that we can perform the needful task.
Finally, about the stopped answering calls, we are reachable at all time on the below numbers:
1.877.SIVA SALES (1.877.748.2725)
1.877.SIVA SUPPORT (1.877.748.2787)
1.888.SIVA WEBSITE (1.888.748.2932)
And these numbers are also listed on every page of our website.
In our conclusion: The above post doesn't hold any value unless the accuser has relevant evidence regarding the accusation and is willing to come out in the open and prove it.