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American Dental / worst mean worst , RCN is worst of all

Darby, PA, US Review updated:

Please stay away from worst RCN . D ont get into rcn deal even it is free. you will be spending countless hours with them to complaint, waiting is in not minute but hour and than tel line will go silence and disconnect. rcn mean worst in installation, worst in tech support, worst in customer service, worst in tv cable, worst in telephone, worst in internet, and worst in almost all except in sending bill but best in incorrect bill and best in disconnecting the service. so dont even think of R C N . Lets we all wish them speedy Bankrupcy.

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  • Am
      Aug 21, 2009

    RCN (formerly Starpower) of Herndon, Va., was out of compliance for two of the past nine months for answering customer calls within 30 seconds and failed every month to meet the requirement of transferring calls to account executives within 60 seconds. The county issued RCN a warning letter and is assessing how much to charge the company. remove message telling me remove the equipment. if i will get the message again, i willl follow your advise and will ask other service provider like comcast, verizon, ...etc and i will pay their price and the differance will be charged to rcn and please act like a responsible corporation and please be informed that your company made me 30 to 45 minute waiting to talk to someone who knew too little to address my problem and do not print residencial customer contact # on businesscommercial bill. we dont have time to wait and wait to talk to busuness person thru residential person. It is your problem to print correct # on bill. I wasted almost 45 minute to talk to business person since phone was transfered few times by residential customer rep. you should give us credit of day/days of problem or rerimburse ours andour employees time
    And remove the wrong message sending to us every day morning saying "please send us equipment" by RCN . our staff has important work to do in our office rathering answering your nonsence call which you sending us wrongfully and daily.

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