America Car Rental reviews & complaints 2
Keywords
1 credit card scam 10 accounting 2 damages 3 car rental 4 blank agreement 5 non-existent damages 6 bait-and-switch 7 exact cost 8 crummier car 9 ignition wire agents car rental charges credit card customer service interior cleanliness manager owner supervisor professionalism smokingNewest America Car Rental reviews & complaints
Car rental
ABSOLUTELY HORRIBLE SCAM ARTISTS! Be warned! I have rented from several car companies lately (even ones that have horrible yelp reviews) and this is by far the worst experience i have had. I had a random charge on my credit card and after calling incessantly for over a month they told me it was for smoking in the car and interior cleanliness. i DO not smoke and never had any passengers. Regardless i had to call everyday to get an explanation of charges: no bill explanation. Besides the utterly unlawful charges, the manager, LIZ, is a completely rude, argumentative degenerate. Would never cross her mind to offer customer service or professionalism. As one of the agents said, "it's not brain surgery". However Dianne & Joyce were lovely and understanding & empathetic to my situation. If any sort of owner/supervisor is reading this, FIRE LIZ and promote those two. I have contacted my bank and the Better Business Bureau but will continue this pursuit by contacting the Attorney General and my mom who's a lawyer. It may be a small fee but it is completely unfair. DO NOT GIVE THEM YOUR BUSINESS or you will regret it. I've had amazing experiences with advantage, budget, alamo & hertz and they are just as cheap. Karma will run this already minuscule company into the dirt where it belongs.
Credit Card Rip Off
American/Caribbean Car Rental in Cancun is engaging in a credit card scam. Don't make the mistakes I did:
1) Don't sign a blank agreement to pay for damages. After we delivered the car in fine shape, they filled in the blanks and charged us for non-existent damages
2) Don't let them bait-and-switch--especially without getting the exact cost of the crummier car they give you. Instead of the SUV we reserved months in advance, we got a car whose ignition wire jiggled loose. To their credit, they came and fixed it, only to charge us many hundreds of dollars for this service we were told at the time was "free."
3) Don't sign ANYTHING without getting an exact accounting--which means that you will need to arrive at their place WAY before your plane is due to leave. Rather than miss my flight, I signed and departed based on their promise I would get a full accounting
4) DO NOT USE THIS COMPANY. I, in fact, will not ever be returning to Mexico
See other complaints on Trip Advisor
They did the same to me. Charged my credit card after returning the car in good shape. Even had them sign a document saying everything fine and no extra charges. Still they continue to charge :(
Payless car have the same scam, I just went back from cancun and almost what happened to you just repeated to us. I wish read your post before we leave, but anyway, I closed my credit card account and decide to deal with it...
America Car Rental Customer Reviews Overview
Customers have also appreciated the company's flexible rental policies, which allow for changes and cancellations without penalty. Additionally, many customers have noted that the company's website is easy to use and provides all the necessary information for booking a rental car.
While there have been some negative reviews, they are relatively few in number. Some customers have reported issues with the cleanliness of their rental cars or with unexpected fees. However, these issues appear to be isolated incidents and do not reflect the overall quality of the company's services.
Overall, America Car Rental is a reputable and reliable car rental company that offers affordable prices, excellent customer service, and a wide range of rental options. Customers can feel confident in their decision to rent from this company and can expect a positive rental experience.
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