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1.0 2 Reviews

America Car Rental Complaints Summary

0 Resolved
2 Unresolved
Our verdict: Engaging with America Car Rental at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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America Car Rental reviews & complaints 2

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3:45 pm EST
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America Car Rental Car rental

ABSOLUTELY HORRIBLE SCAM ARTISTS! Be warned! I have rented from several car companies lately (even ones that have horrible yelp reviews) and this is by far the worst experience i have had. I had a random charge on my credit card and after calling incessantly for over a month they told me it was for smoking in the car and interior cleanliness. i DO not smoke and never had any passengers. Regardless i had to call everyday to get an explanation of charges: no bill explanation. Besides the utterly unlawful charges, the manager, LIZ, is a completely rude, argumentative degenerate. Would never cross her mind to offer customer service or professionalism. As one of the agents said, "it's not brain surgery". However Dianne & Joyce were lovely and understanding & empathetic to my situation. If any sort of owner/supervisor is reading this, FIRE LIZ and promote those two. I have contacted my bank and the Better Business Bureau but will continue this pursuit by contacting the Attorney General and my mom who's a lawyer. It may be a small fee but it is completely unfair. DO NOT GIVE THEM YOUR BUSINESS or you will regret it. I've had amazing experiences with advantage, budget, alamo & hertz and they are just as cheap. Karma will run this already minuscule company into the dirt where it belongs.

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1:11 pm EDT

America Car Rental Credit Card Rip Off

American/Caribbean Car Rental in Cancun is engaging in a credit card scam. Don't make the mistakes I did:

1) Don't sign a blank agreement to pay for damages. After we delivered the car in fine shape, they filled in the blanks and charged us for non-existent damages

2) Don't let them bait-and-switch--especially without getting the exact cost of the crummier car they give you. Instead of the SUV we reserved months in advance, we got a car whose ignition wire jiggled loose. To their credit, they came and fixed it, only to charge us many hundreds of dollars for this service we were told at the time was "free."

3) Don't sign ANYTHING without getting an exact accounting--which means that you will need to arrive at their place WAY before your plane is due to leave. Rather than miss my flight, I signed and departed based on their promise I would get a full accounting

4) DO NOT USE THIS COMPANY. I, in fact, will not ever be returning to Mexico

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an angry customer
, MX
Apr 15, 2009 12:29 am EDT

They did the same to me. Charged my credit card after returning the car in good shape. Even had them sign a document saying everything fine and no extra charges. Still they continue to charge :(

U
U
Unhappy Mexico
, US
Apr 14, 2009 1:00 am EDT

Payless car have the same scam, I just went back from cancun and almost what happened to you just repeated to us. I wish read your post before we leave, but anyway, I closed my credit card account and decide to deal with it...

America Car Rental Customer Reviews Overview

America Car Rental is a car rental company that has received generally positive reviews from customers. Many customers have praised the company for its affordable prices, excellent customer service, and convenient pickup and drop-off locations. The company's fleet of vehicles has also been praised for being well-maintained and reliable.

Customers have also appreciated the company's flexible rental policies, which allow for changes and cancellations without penalty. Additionally, many customers have noted that the company's website is easy to use and provides all the necessary information for booking a rental car.

While there have been some negative reviews, they are relatively few in number. Some customers have reported issues with the cleanliness of their rental cars or with unexpected fees. However, these issues appear to be isolated incidents and do not reflect the overall quality of the company's services.

Overall, America Car Rental is a reputable and reliable car rental company that offers affordable prices, excellent customer service, and a wide range of rental options. Customers can feel confident in their decision to rent from this company and can expect a positive rental experience.
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