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American Airlines / no respect for its customers

1 United States Review updated:

I am a "Gold for Life" American AAdvantage member. Unfortunately, I am now disabled from a spinal cord injury I suffered 4 years ago. I have traveled 4 times in the past 4 months, and 3 of those times decided to take a different airline for the following reasons.

1. In all 4 cases, I was unable to use my miles to upgrade from coach to either business class or first;

2. When I called in advance to request a bulkhead seat in coach, I was told that it was "held for airport check-in," but that they would "put a note in my record" so that the agent at the airport wouldn't give it away. I got to the airport over an hour before the flight was scheduled to depart, and of course, it was given away. I was told by the gate agent that there was "no such thing" as a hold on a bulkhead, and that it was first come, first served

American has no respect for its customers, including its longtime, loyal ones. I have now switched to Jet Blue, since they have put my disability into my permanent record and I am able to reserve the bulkhead seat in advance when I make my reservation

Ne
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Comments

  • S
      10th of May, 2008
    0 Votes

    You are correct about AA not having any respect.

    I took a flight today and found that the air hostess was plain ignorant and very rude.

    1. No greeting when entering the plane. Just a dirty look.
    2. Stuffs a card in my face without speaking and then indignantly states that she needs a verbal response acknowledging I was in an exit row.
    3. Woke me up to make place an empty cup into her trash bag.
    4. Prevented me from leaving the aircraft by placing her hand acrss the aisle until she had finished telling me I should not stand until she says so.

    I will be reporting this ignoramous to the airlines.

  • Bo
      15th of Aug, 2018
    0 Votes
    American Airlines - Not on time
    Broken Bow
    Oklahoma
    United States

    Test to see if u received my complaint

  • Ja
      15th of Oct, 2018
    0 Votes
    American Airlines - Customer service
    Dallas
    Georgia
    United States

    Sophie the airline helpers was very rude. Despite being military, she refused to let me seat in the empty seats in row 12. And said I couldn't afford the upgrade. No one should feel less than on a flight

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