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American Airlines / no respect for its customers

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I am a "Gold for Life" American AAdvantage member. Unfortunately, I am now disabled from a spinal cord injury I suffered 4 years ago. I have traveled 4 times in the past 4 months, and 3 of those times decided to take a different airline for the following reasons.

1. In all 4 cases, I was unable to use my miles to upgrade from coach to either business class or first;

2. When I called in advance to request a bulkhead seat in coach, I was told that it was "held for airport check-in," but that they would "put a note in my record" so that the agent at the airport wouldn't give it away. I got to the airport over an hour before the flight was scheduled to depart, and of course, it was given away. I was told by the gate agent that there was "no such thing" as a hold on a bulkhead, and that it was first come, first served

American has no respect for its customers, including its longtime, loyal ones. I have now switched to Jet Blue, since they have put my disability into my permanent record and I am able to reserve the bulkhead seat in advance when I make my reservation


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A  10th of May, 2008 by 
Agree Disagree 0 Votes
You are correct about AA not having any respect.

I took a flight today and found that the air hostess was plain ignorant and very rude.

1. No greeting when entering the plane. Just a dirty look.
2. Stuffs a card in my face without speaking and then indignantly states that she needs a verbal response acknowledging I was in an exit row.
3. Woke me up to make place an empty cup into her trash bag.
4. Prevented me from leaving the aircraft by placing her hand acrss the aisle until she had finished telling me I should not stand until she says so.

I will be reporting this ignoramous to the airlines.

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