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Americahears.com / Refused to accept return

Bristol, PA, United States
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I bought a hearing aid for my grandmother from this website www.americahears.com. Order arrived in time and it was nice. But unfortunately my grandmother wasn't excited about it. She said it wasn't comfortable to wear and that after using the aid she had a terrible headache. Well, she's very old and there was nothing I could do to change her mind. She refused to use the aid.
After that I contacted Americahears customer service and explained the situation. They refused to refund my money and accept the aid back! They said that I was supposed to think about that before ordering. Are you kidding me? How could I know how a 92 year old woman would react to that?
Very poor service, they simply did not care. I would not recommend this company!

Ta
Feb 6, 2017

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