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America Travel, Inc. / Refused refund unused hotel night

Contact information:
Phone: (305) 948-0171

On March 5, I booked a hotel room at Hotel Estelar El Cable, Manizales through Sandra Dominguez at America Travel, Miami. Sandra booked my flight from Miami to Bogota on Avianca, but told me not to book the Bogota-Manizales Avianca flight through her, but to buy the ticket at El Dorado airport in Bogota when I arrive on Saturday, March 20. However, when I arrived at El Dorado airport on March 20, it was a holiday in Colombia and NO flights were available to Manizales on any airline. Three other airlines also had no seats to Manizales. My credit card was billed $ 85 for a room I could not get to. Sandra Dominguez would not do anything to give me a credit for the $ 85. On March 30, Herbert, the manager of America Travel Inc told me he would email Gematours in Colombia, the agency they work with in Colombia, and call me back. 10 days later no call back. I called three times on April 9, 2010, and each time I was told he was on another line, He did not return my calls and also did not return my voicemail message. This agency will keep your money and not help you if there is a problem. A very unethical, unscrupulous agency

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