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AMC Theatres
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1.3 428 Reviews

AMC Theatres Complaints Summary

30 Resolved
397 Unresolved
Our verdict: If considering services from AMC Theatres with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AMC Theatres reviews & complaints 428

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7:43 pm EDT

AMC Theatres tickets/seat

Location afton dr in columbia sc last 6 time I been their only 2 times was I able to hear the movies and it was address somewhat but this time I was told to pick a seat in green and Thames I was told I can't pick those seat since so.eone lost their reserves seat and got those I told them ok I can pick out the green area yet I can't have what I picked in green

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2:06 pm EDT
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AMC Theatres pricing policy

Your web site advertised a show as being a "Standard" format, when we arrived at the theater we were told they wanted us to pay a $5 up charge per ticket because it had Dolby sound. Which we were told was not Standard?

This happened on 7 Aug 18 at the Arapahoe 16 theater in Aurora, CO for the 3:30 PM showing. We are Stub members.

Make sure your website information is the same as what we can expect at the theater. For our troubles we would like you to provide us - Two free passes.

Thank you,

Joe McCutchan

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9:00 pm EDT
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AMC Theatres treatment of employees

Last night I was at the Tamiami location and I was very upset by something I witnessed. While standing in the concession line, one of the managers began reprimanding and belittling an employee in front of an entire crowd of people. It appeared that he was upset at her for opening a cash register to help the customers in line. Obviously I do not know what the proper policy and procedure is for AMC's cash drawer operations, but I do know that the way he was speaking to the young lady was inexcusable and made me and the group I was with very upset and uncomfortable. After some research I discovered the manager's name was Nick (or so I was told). I would hope that as an organization, AMC does not condone this type of treatment toward its employees and that someone will provide Nick with the additional training he so clearly needs as he is a liability for the customers' experience, not to mention Human Resources!

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10:35 am EDT

AMC Theatres seats, screen not working

Arriving at the theater first show of the day the seats are dirty. Trash in the drink trays. Screen was not fixed to see previews. Was sitting in seats for 15 mins and still no employee in sight .
I needed to go search for manager who I showed pictures too and explained the issues, his reply was oh I will go see if I can fix screen and I will get someone to get the trash on your seats and in drink tray . I told him it's a bit late I would prefer he move our seat to clean ones he said he could not do that

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10:17 pm EDT
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AMC Theatres complaint about products and services

I joined AMC stubs premium today. I bought tickets for me and my husband to see Jurassic World. We go to the theater and bought popcorn and soda. The popcorn was extremely salty so we had to get another refill and dump out the first one. The popcorn was horrible and extremely salty. All three soda machines were not fully stocked, there was no diet soda and I let the manager know. There were boxes of supplies on the ground outside or near theater 8, this was the supplies to stock the machines. The manager looked at the machines and walked over to the boxes, passed us and didn't say a word. He went back behind the counter and I said excuse me sir, the machines?! The one then was out of order and no ice in another on top of that. We just decided to go to our theater because no one was trying to help and we were excited to see our movie. I did mention to the manager that it was a huge movie day, and a Friday. We went to the 4:00 pm movie because we knew there was not going to be a crowd. On top of all this, during the movie, young kids were walking in and out trying to sneak into the movie and find seats, they found some in the very front. No one was in duty and the place was not as clean as the many other times we have been there. Thanks for ruining our night with horrible service!

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5:40 pm EDT

AMC Theatres unethical behavior

June 5, 2018

I have always preferred AMC Regency (Jacksonville, FL) over every other theatre as I have always found it accommodating and enjoyable.

This date, a friend and I decided to watch "Adrift".. Since I am an AMC Stubs holder (and pay patronage to AMC Regency), I always renew. One of the perks is a speedy ticket agent as well as concession. I was embarrassed and humiliated when a ticket agent on duty decided to "skip" my friend and I and service others from the general waiting line. When my friend and I had arrived, there was no one standing in the preferential line before us, and no one after us. I didn't understand this agent putting us aside (as we were up at the counter) dismissing us, and servicing others. I felt a bit neglected and embarrassed. I displayed my AMC Stubs card which he responded that he had already serviced "others" from the preferential line before my friend and I had arrived so he was not going to wait on us. His negativity was irritating. Afterall, I am paying for preferential treatment and had no clue who was there before us when we were in the Preferential Line. He was rude and my feelings were hurt. I asked for Customer Service at this AMC and informed Customer Service that I would file a formal complaint.

Normally, I would dismiss this, however, the attitude of the ticket agent was irritating and negative. I don't think I was treated fairly and I would like to be compensated.

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9:08 am EDT

AMC Theatres stubs refillable popcorn bucket

We paid the 4.99+ tax for our refill and they would not let us get our second free refill during the movie! They were rude when we took it up there and acted bothered by the request I tried to show them the bucket even says it... free refill same day the manager said no we won't refill it unless u pay another 4.99 and shrugged her shoulders! Terrible service and absurd when the popcorn bucket even states it!

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8:24 am EDT
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AMC Theatres unpleasant experience at amc security

On Saturday March 17th, my daughter and I went to the AMC theater located at Security Square Mall. We were seeing the movie a Wrinkle in Time showing at 7:15pm. We were seated in F17-18. About 35mins into the movie a group of Teenagers about 10 or 12 entered the theater and were standing in the back talking at full volume. Then made their way to the front of the theater where they stood in front of the screen, talking among themselves and cursing. Other audience members asked the teenagers to sit down and talk quietly. The teenagers began to verbally attack the audience member. I went to customer service to get a stewardess to remove the teenagers. This whole exchange took up about about half the run time of the movie. The stewardess came in sat in the audience and quietly removed the Teenagers. My child and I were so distracted we were only about to enjoy the last half of the movie. I have been coming to this theater for years, ever before the renovations, this is our home theater. With the experience we had this past weekend I don't think this theater will be my first choice anymore.

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2:28 pm EDT

AMC Theatres they never showed up to address the issue

Samer, Customer Service

March 10, 2018, Saturday Time 7:45 p.m.

During the movie Gringo, in studio 5, seat E4. I left my seat and food to speak to the managers and found an usher. She called over the radio to ask a manager to come to the theater and speak to the people in E1 and E2.

They never showed up, to address the issue.

After the movie, I asked the usher what happened and she told me she had called the managers, and we spoke to the managers, two women.

Their facial expressions where clear they had no intention of ever confronting a customer about violating the rules. They ignored the supporting inputs from the usher a responsible young lady that offered me a ticket. The managers blew me off and I am upset because I am a frequent movie goer at this theater.

Best, Charles [protected]@gmail.com [protected]

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6:45 pm EST

AMC Theatres service fees

AMC confrimation# - [protected].3 - I wanted to purchase tickets in advance for The Black Panther and called the theater for tickets last week. They told me that I could do this online and If was a Stubs member for either Stubs Free or Stubs Premium, I could have the fees waived. On 2/25/18 went on the website and started to buy tickets and the message popped up saying that if I joined Stubs I would get the fees waived. I went ahead and joined and purchased tickets without seeing any notice of a minimum of 4 tickets had to be bought for the fees to be waived. I didn't see an itemized bill or notice fee charges. I went back to confirm my purchase and realized the system had charged me fees. I called the theater and they said they would credit the fee when we went to watch the movie. At the theater I was told that I b/c we are ONLY a family of 3 people the fee couldn't be waived. They told me to call customer service and got the same response. They did tell me the my husband is a premier member, but even though I used his credit card they still would not do a courtesy refund. This is where AMC differs from other cinemas. Been a member at Regal for years and no issues. I thought for once I would try a different theater b/c friends had told me about the new theater. I even spoke to a manager at AMC Customer Service who refused to make a concession this one time. Bottom line - bad customer impression.

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6:17 pm EST

AMC Theatres bad customer service

I visited AMC 8 Streets of St. Charles, Missouri today. I purchased my ticket in advance so I just used the auto machine to get my ticket and go get snacks. I was in the Premier Line and waited patiently while the cashier waited on at least 3 customers knowing I was standing there. When I asked if they were not honoring the Premier line today - she said yes, but you're not in it. I looked around and was standing right next to the Premier sign and the black tape. I said, ok - where would you like me to be. She noted on the other side of the sign. I was like ok - she preceded to wait on the regular line and then after another customer, she waited on me. I tried to not be pissed about it but it was obvious I was waiting where I thought the Premier line was- I was the only person standing there so there was no confusion. I'm not a prejudiced person but I will note that I was the only white person in line while the black worker continued to wait on the all black line. I've never really felt discriminated against until today. I tried to order Cinnamon pretzels, which I didn't get because she was the only employee there and they were out of icing and my show was about to start, so I didn't want to wait the estimated 20 minutes. So, I settled for a small bag of popcorn and a drink. Bad experience in terms of customer service but I will admit to enjoying the show.

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WhatNow1984
, US
Feb 21, 2018 6:37 pm EST

Oh for hell's sake stop whining and playing the martyr and trying to make yourself a victim. If you're not in the line, you're not in the line. She probably thought you were waiting for someone. It's the cashier's job to get orders and take money from people, not babysit grown adults to make sure they're in the right place.

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11:29 pm EST

AMC Theatres gift card theft

> >This is a copy of an email I sent to AMC in early January:
"> I visited the AMC theater in Apple
> Valley California with my 2 children on 1/13/18. I was
> attempting to use 4 gift cards to have a special night with
> them watching "The Greatest Showman". Unfortunately it
> turned into an exhausting experience that I am still having
> to waste my time on. The movie started at 3:55 and we were
> already 5 minutes late. Then the following occurred.
> 1. My 1st gift card
> #[protected] (picture attached) was deactivated and
> couldn't be used. I thought there was $16 on it but when I
> called I was told that there was only $5.
> 2. The girl running the register
> proceeded to swipe my second card #[protected] (picture
> attached) a number of times and then told me that it did not
> have any money on it. She offered no answer as to where the
> $10 went so I asked for a manager. The manager had no
> solution. When I asked for her name she said it was
> "Dorthy". When I called the gift card phone number I was
> told that one of those swipes went through. I NEED A REFUND
> FOR THIS CARD.
> 3. I then proceeded to use 2 other gift
> cards (#6525 & ..#9199) to pay for our tickets (picture
> attatched). The manager threw away the gift card ending in
> #6525 saying there was no money on it. By now it was 4:15 as
> you can see from the receipt.
> 4. Next I visited the concession stand
> where I tried to use my remaining $1.83. Again I was told
> there was a zero balance even though I still had the receipt
> saying there was $1.83 left on it (receipt attached.) Now it
> was 4:35 and I had missed 40 minutes of the movie. My
> daughter had come to check on me because she was worried. I
> finally asked for a refund since the "manager" offered no
> solution. She spent the entirety of our interaction just
> standing there saying nothing. Now the manager's name had
> changed to Jordan. She threw card #9199 away claiming that
> it had a zero balance.I NEED A REFUND FOR THE REMAINING
> BALANCE OF THIS CARD.
> 5. This theater is inconvenient enough
> as it is. Aftter this experience I will be driving the extra
> 5 miles (from my house) in the other direction to visit
> Edwards Regal in Rancho instead. I RECOMMEND YOU PROVIDE
> YOUR MANAGERS WITH TRAINING IN WORKING WITH REAL PEOPLE AND
> PROBLEM SOLVING. The
> "manager" truly did not seem to have
> any knowledge of the computer system or gift card
> transactions. When I was a manager it was VERY easy to run a
> quick report to find out what happened. I would think it
> would be even easier now with computers. Why did I have to
> waste almost an hour of my time that I should have been
> spending with my family? In addition, I had to leave the
> theater with MY money having just disappeared into thin
> air? NOW I am having to waste more time to get MY money
> back by calling, sending emails and taking pictures of my
> gift cards and receipts. I would very much appreciate your
> attention to this matter and a quick rectification."

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1:42 pm EST
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AMC Theatres eddy - manager at amc kabuki san francisco

Good Afternoon,

I need to let you know about the inhuman service given by Eddy, a young Asian male, the manager at the AMC Kabuki on Post St.in San Francisco on 02/03/18 at 11:156am. I never got an e-mail confirmation nor a text after I purchased my ticket on Wednesday, so I drove to the theater today to make sure I have my tickets and seats before any remaining seats sell out. I walked up to the theater, at 11:15am, and an employee was waiting at the front of the theater to enter, too. As the manager let his co-worker in, the co-worker asked the manager to help me: I told him my challenge. The manager was incredibly RUDE, IMPATIENT, DISRESPECTFUL, and gave a COULDN'T GIVE A DAMN ATTITUDE. I asked him if he could check on the computer for my tickets against my credit card. He said, "NO." Not even an "I'm sorry." Just, "NO." and then began to close the glass door on me.
As he did, I asked, "What time can I come back." And he looked at me but continued to close the door. Really? What could be more important that helping a guest? This young man is not going to have much success in life. AMC should fire him.

How the mighty and once noble Sundance Kabuki Theater has fallen to terrible customer service under AMC's new ownership. What a head-hanging shame. He represents YOUR COMPANY and, as Director of Rooms, of the hotel right next door, we will no longer send our guest to your now ghetto theater.

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6:11 pm EST

AMC Theatres troublemaker

Dear customers,
We don't like that AMC boy coming to our house anymore. Nobody likes him. And we have done talking with sherrifs. And he got caught already. And we are not aloud boys to come to girls house to do sex. Because we are all living with girls. And no boys could come any days they have day offs. Please help us take care. Because he always still keep doing in his own way. Not paying attention to nobody and police. We would like all managers to tell him to stop coming to girls house.
And tell him please leave our house to stop coming over.
From admistrator Alice Assaad.

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11:07 pm EDT
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AMC Theatres I am have been asked to go out from a movie hall just because I had a crying toddler

I had a very bad experience with AMC Burbank 8, Screen 1, I went to watch a move with my 3year old kid. I have been asked to go out from the movie hall just because my kid cried during the movie.
I think AMC should have a disclaimer saying that a parent should not watch a movie with a child.
I am staying in Woodland Hills, CA. I travelled 18 miles to watch the movie, and right now I am asked to go out from the movie hall just because I am parent to a toddler.
My complaint number [protected]

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Shaun R.
, US
Oct 22, 2017 9:06 am EDT

I'm not sure why one would think it was okay to keep a crying child within a theater. If I was another patron at the theater and there was a crying child, I'd absolutely complain to the management to handle the issue and have the child removed. I would think it common courtesy to those around you to do so.

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pobarjenkins
Minneapolis, US
Oct 22, 2017 2:46 am EDT
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They asked you to go out into the hall because you had a crying child. They most likely intended for you to calm said child, and then return. Why should other patrons have to have a bad experience because of one individual with an upset child? Not being able to continue to sit in a movie theater if one's child is crying is something parents have to deal with. I have two small children and it would be rude and selfish of me to expect others to have to suffer because of my child. There doesn't need to be a disclaimer. You should have left of your own accord out of common decency to others.

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4:53 pm EDT

AMC Theatres staff treatment at amc studio 30

My name is Jeffery Dennis a stubs member and frequent visitor to the AMC Studio 30 location in Houston, Texas on Dunvale Street near my apartment. This email is a grievance against a staff member named Jesus who caused me the worst night I have had in a very long time.

At around 7pm on October 3, 2017 in front of numerous eyewitnesses I was insulted, treated rudely, seperated from my family, and caused to leave the cinema with my ticket being confiscated and destroyed. All instigated by a manager named Jesus. I was given false contact information to file a complaint about the matter. So as it stands I basically paid for a ticket just to have it taken, destroyed, and I was put out by this staff member in error.

My relative purchased our tickets at the kiosk. They went ahead. I came in after but noticed my ticket was not ticket I was supposed to have. I immediately approached the desk where I was told my card didnt match so my ticket could not be exchanged. I said fine realizing ticket was not purchased with our joint card but with another instead. I could not get family on phone. I just said forget about exchange and the one staff member was ok with this. As I finished speaking with staff I was talking to at customer service booth and proceeded to locate family. This guy Jesus loudly and rudely confronts me "Hey where is your ticket!" I said to him the guy at customer service took care of it.. So I walk off.

Jesus sends guy to come get me and brings back up the issue with the ticket from the kiosk. So we go through the whole thing all over again. My phone dies. This guy Jesus goes right in talking about how I didnt pay for the ticket! The ticket wasnt right! He was taking the ticket! All kinds of stuff like that.

Mind you a line is forming as this is taking place (as it is happening at customer service booth). His insults, and the things he was saying to me provoked me to the point I began to argue with this man like we were out on the streets somewhere. By the time we were arguing like this the ticket error became secondary to the way this man treated me and talked to me in front of all these people. Im a grown man and frequent visitor to this business. Mr. Jesus seemed to be upset the very minute he spoked to me.

I raised the issue to the other manager that the nature of Mr. Jesus issue with me was racially motivated or that Mr. Jesus has an anger problem that would provoke any person in that same situation. I believed both to be at least partially true, so much so, I felt obligated to document this incident in the event this man does this to another individual.

After I stepped out I was able to use someones phone to get in touch with family who was in cinema. She came and we discovered the issue with the credit card and how it might have happened but so much had happened at that point we all just left deciding to talk with corporate. as the manager gave us false contact information to send complaint to.

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Ryan Wilson™
, US
Dec 14, 2017 12:17 am EST

Sorry for the typo, that's twitter handle @AMCHELPS.

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Ryan Wilson™
, US
Dec 14, 2017 12:16 am EST

Hi, may I suggest contacting AMC on Twitter at the handle @AMCJELPS. I have contacted them there with Stubs member complaints and received nothing short of a quick response!

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7:24 pm EDT
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AMC Theatres movie "it" sound went out

My fiancé and I came to the last showing of "IT" last night at 11:05pm at the South Bay Galleria location in CA. We paid a decent amount for the Dolby theater and the sound went out for about 5 minutes. We are both upset and were going to ask for a refund and the booths were closed. We also payed $8 for a bucket of popcorn and got all the kernels on top and could've broken a tooth. The theatre was also filthy as well as the women's bathrooms with no toilet paper, no seat covers and no soap! Very disappointed and would like some kind of reimbursement.

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8:59 pm EDT

AMC Theatres purchased tickets of a closed amc location from the official site

I purchased 2 tickets for Dunkirk in the 890 Broadway amc theatre through the amc official site today. When the movie is about to start, the 2 of us arrived at the theatre only to find that it's closed. However we have already paid for our tickets so we called both the theatre and the customer service number to deal with the problem but nobody answered the phone. I was trying to get refund online but the movie has "started" so I couldn't do that. Then we went to the official site again and the movie slot is still open and you can still purchase it from the website. This is ridiculous!

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2:40 pm EDT

AMC Theatres yelling at customer

To whom it may concern,

Yesterday (9/3) at the AMC North Point 12 movie theater located at Alpharetta, GA.
I was there with my wife and two sons for Dunkirk 5:30 show.
It was 5:23 when I asked 3 adult tickets and 1 child ticket at the ticket window (window located at far right). He gave me tickets and I turned around. Soon I realized that he only gave me three tickets. I thought he made a mistake and I thought this is not a big deal I only needed one more ticket to enjoy the family movie night. Since there was no other customers on the line and I went directly back to the window to ask if I can get one more ticket. Then he started yell at me "I asked twice how many tickets you need!". I was shocked and horrified at his yelling and attitude.

First of all, I clearly said I need 3 adult tickets and 1 child ticket. I remember I said that twice. so there was no chance to be confused.
Second of all and most importantly, even if there was miscommunication about the number of tickets, all I needed to do is to get one more ticket and all he needed to do is to sell one more ticket . I am still shocked and horrified Why he had to yell at me so loud through ticket window microphone.
Again there was no other customers on the line so there was no hurry kind of situation to stress him.
Third of all, while he was yelling and screaming to me there was no Manager or supervisor to intervene in the situation and no apology given.
Because I didn't want my kids to see more yelling or cussing from him, I hurried to pay one more ticket and entered into the theatre. And in the theatre I was again shocked the 4th seat he gave me was E1 that is not adjacent to other 3 seats. (F1, 2, 3). Certainly there was open seats next by F1, 2, 3.

I demand AMC thorough investigation on this incident. I don't know if he has anger management issue or if he has similar incident history like this especially to the Asian customers who he thinks he might look down or talk down.
Certainly I do not believe this incident stands for the value of AMC, but the correction process AMC will implement can show how much AMC concerns about the frustrated customer.

Please see attached ticket stubs for your information.

Best Regards,

Neung Lee
[protected]@servicelinkplus.com

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10:37 am EDT
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AMC Theatres starplex movie theater in corpus christi

Hi I recently visited starplex movie theater in corpus Christi and after purchasing 40 dollars in tickets and food /snacks after watching half our movie we hear rats running around under our feet we got up and left did not get to watch our movie that was just horrible or attempt to finish all of our snacks that was not a very good experience I really enjoyed going to this movie theater before this happened

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AMC Theatres contacts

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Website

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