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AMC Theatre Southfield, MI. / guest relations

1 PO Box 725489Atlanta, GA, United States Review updated:
Contact information:
Phone: 877 262 4450

On Wednesday 7/23/08,   at 7:10 p.m. I purchased a ticket for the 7:30 p.m. showing of the Dark Knight at the AMC Southfield Theatre.  Midway through the movie the alarm system sounded and patrons were informed to evacuate the building via the nearest exit.  The world conditions are very serious and dangerous and I did not stand around with the crowd to become a victim of some terrorist action.   I returned to the AMC Southfield, Mi. Theatre at approximately 4:30 p.m. on Thursday August 7, 2008, and went directly to the theatre service desk.  I spoke with two people at the service desk.  One was a white male name Dan and a white female, who did most of the talking.  I asked for her name and she stated "I don't have to give that information".  I explained to them that I was one of the moviegoers that evacuated the theatre on 7/23/08.  I requested a guest pass for the Dark Knight.  There were fewer than one hundred vehicles in the theatre parking lot.The female manager/superviosr told me that they would only honor tickets that were redeemed within two week of 7/23/08.  I told them that I was not aware of the time frame in which a ticket had to be redeemed.  I could not understand why my request could not be honored as the Dark Knight was still showing.  The supervisor/manager Dan said that I could have obtained my ticket by devious means.  They both refused to honor my request for a guest pass to an almost empty theatre.  I was insulted by their refusal and insults.  To make matters worse on Monday August 11, 2008, I contacted AMC Guest Service Corporate Hotline and made a verbal complaint.   The service representative took my complaint and advised me that someone from management would contact me.  That contact never happened.  On Monday August 18, 2008, I called the corporate gusest service again to inquire as to why no one made contact with me and was advised that someone from management would contact me.  As of August 23, 2008, no one from AMC Theatre has contacted me to resolve my concerns. 
It appears that the only way I'll see the Dark Knight is to go to another theatre.  I doubt that I'll ever patronize AMC Theatres in the future. 
I will follow up with a letter to the AMC Corporate Office. 

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Comments

  • Fl
      23rd of Aug, 2008
    0 Votes

    Wow, you suck. Of course everybody blew you off, you waited too long. From what you said you didn't even offer a ticket stub as proof, just verbal. AMC has gladly given me a refund on my ticket in the past just because the remaining seats were terrible and I went immediatly for the refund. And come freakin on, terrorist attack. Terrorists have better things to do than attack a theater. Osama is not out to take you out while watching a movie. Atlanta is an airport hub, only feel anxious at the airport. Oh and fire alarms are post fact, if terrorist action goes down, you aren't going to become a victim, you are a victim before its gone off. Sounds you're the type that would be part of the stampeding mob that would crush people to death aren't you

  • K5
      1st of Feb, 2009
    -1 Votes

    THE AMC O9N DUNVALE NEXT TO SAMS CLUB ON WESTHIMER ROAD FM1093 STUNK WITH A URINE AND BURNT POPCORN SMELL SO BAD YOU COULD NOT CONCENTRATE ON THE MOVIE WITH THE AUDIO TOO LOUD ANOTHER THING HOW DO ALL TH THEATERS GET AWAY WITH ALL THOSE BLARING COMMERCIALS GOING TO THE MOVIES IDEA IS TO GET AWAY FROM COMMERCIALS IS THE MAIN IDEA SCREW PAY MOVIES I'LL JUST STAY HOME AND WATCH THEM ON TV

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