AMC Theatres
reviews and complaints

I subscribed for the website www.amctheaters.com one year ago. It worked great, but each year I needed to renew the subscription. I went to the website and pressed “renew”, but after this the access to my account was cancelled. The website showed that the user name or password was wrong, but it stayed the same. The customer services didn’t react to my complaints.

Was checking my cell phone that was on silent as I have my daughters friend with us on a play date. Her mom sent a text. A aggressive woman behind smacks me on my shoulder hard 2 times!
Tells me to shut my phone off.
Mind u
Spongebob is what we r watching. I was checking a text from my daughters friend.
She complains! I tell usher and manager she hit me on my arm... No tapping
Hit me
Amc did nothing. Even in kindergarten we learned "keep your hands to yourself"
That was no woman, that was a beast. Disappointed in lack of anything from amc.

The purpose of this letter is to inform you of some serious and concerning gaps in your theaters’ emergency management procedures.

On Monday, March 10, 2014, I took my family to your Framingham, Massachusetts theater to see the movie “Peabody and Mr. Sherman”. About 40 minutes into the film, my son had a grand mal seizure. He has epilepsy, so my husband and I are accustomed to this; I held him and kept him comfortable until he came out of the seizure and my husband went to get help. He told the staff member at the entrance that our son had just had a seizure and we needed to leave quickly. He asked where the emergency exit was around the back of the theater (incidentally, she didn’t know) and asked to get a wheelchair. He ran outside to bring our car around and then came back to the front. He was greeted by two more staff members - still no wheelchair. These young gentlemen followed him into the theater and stood there incredulous. He reminded them we needed a wheelchair.

About 10 minutes later, one of these gentlemen returned with a wheeled office chair that looked like something out of the 1970’s. He and my husband then awkwardly wheeled him down to the theater exit, only to be greeted with a gravel walkway that was impassible by way of this terrible choice in transport. My husband went to get the car. We then had to lift him out of the chair and help him stumble to the car. I asked this person to help me get him up, but he did nothing but walk behind me as I struggled to get him over to the car.

Fortunately, this was not a situation that required an ambulance. However, my husband and I were aghast at the lack of preparedness on the part of your employees, especially in light of the recent incidents in movie theaters. Your customers’ safety is decidedly at risk in this theater and we will certainly think twice about bringing our family there again. If you are at all concerned about your perceived reputation, and more importantly the safety of your customers, you will at a minimum audit the emergency management processes in this theater.

I have called the local theater’s management and left several messages, but no one has returned my call. Given that this does not appear to be a priority for them, I hope that at an executive level it is.

This theater shows discrimination to those people that have smaller children. I went to the concessions to get a drink and upon my return there were employees standing around. Once one of the employees realized I had a small child I was followed I to the theater. I didn't really pay it any attention at the time but within 5 to 10 minutes of my sitting down I was approached and asked to leave. The employee told me that there had been complaints of my child making to much noise and I couldn't stay in the theater with my child. If my child would have been crying or disturbing the movie I would not have a single complaint but the fact of the matter is that my child actually wasn't crying or making an extra noise. The movie was a comedy and there was a lot of laughter going on and yes my child was a part of that laughter. But how is that a issue when everyone is laughing and enjoying the movie? I let the employee know that my child was not crying and that maybe that might have gotten it wrong. But did that matter? Nope the employee laughed at me and told me that he did not care. As I'm being escorted out the theater I notice there are other people being escorted out with small children as well. And one guy says to me I guess they don't like kids in their theater. I have never been more humiliated and hurt in my life. Even though it was only a movie it's the principal behind it because I have a small child my family can't go out and enjoy a movie?

My sister and I were waiting on a long line to see the "Conjuring" and I as we approached the window we were provided with the assistants of "Keyshawna" and I haven't even stepped to the window and already was given a dirty look, my sister and I approached with a smile ! Then, we told "Keyshawna" that we would like 2 tickets to see "The Conjuring" and she ask if we had I.D which my sister did because she is 18 but I was under the impression that if you come with a 18 year old you can get in because they will shaparon, but "Keyshawna" said you can't have the tickets which we understood and then my sister and I were talking amugnts ourselves about which movie to see and she said "WHAT ! Is there a problem" with a big attitude which made my sister and I feel very uncomfortable . Next, she says "I can't give you the tickets" and she THROWS our money out the window and says move from my window ! This was a lesson well learned now I will know not to come back to the AMC in co-op city and I will make sure all the people I know, know as well not to come here ! If there's any questions feel free to call me at [protected]

My husband and I brought our 2 kids to see Ironman 3 and the movie was interrupted twice. After the first interruption we decided to stay and give the theatre another shot but once the movie was interrupted again we decided to take the refund that was offered by the theaters employee. While in line awaiting our refund the employer decided to not give any more refunds. Therefore I requested a manger. After waiting 30 minutes for a manager the employer became very disgruntled with everyone awaiting their refund. She alleged the managers were busy and would come down to address refunding our money when they got the time. After another 20 minutes of giving consumers attitude the employer decided to refund our money because she was "tired of dealing with us".

I took my son who is only a year old to AMC 24 in Hampton, VA on Monday at 7:30pm when there is less likely to be a large crowd. We were trying to go see Identity Thief since it was supposed to be a comedy and was the only movie I thought was appropiate for my child that was showing at that time. I was told at the ticket window that AMC has a policy that children under the age of 6 are not allowed into any R rated movie after 6pm even with a parent. I went home and looked on the AMC website to find this policy and couldn't find it posted anywhere! I called the theater manager and told him of my complaint. It took him more than 20 minutes to find this policy in writing and it turns out that the policy is only visible if you want to purchase tickets online on another website! I don't purchase my tickets online since I live next to the theater. I have been to this theater many times and its always in an adult movie that there are disruptions not from kids my sons age but from teenagers and other adults! I would rather see a kids movie than an adult movie for that very reason. I don't know how many times I have told someone else to put away a cellphone or to be quiet cause they were being disruptive but because my child MIGHT be a disruption I cannot bring him to the movies with me to see this comedy. There times also do not match up to peoples schedules there was no other time for that movie before 7:45 except at 4pm and I can't take my child at that time! This is absolutely unacceptable and until they actually do something about the people that are actually being disruptive I should be able to bring my child to any movie I deem fit!

My wife and I went to a movie (The Life Of Pi) for an 11:15 am showing on Feb. 1, 2013.
Approximately 10 other people there. The movie was delayed and someone came in and said they didn't have the key to start the movie but it should be starting soon. They came back in several more times and finally after 45 minutes they told us there will be no showing and we would get a refund plus 2 passes to another movie. The ticket takers said the same thing. They were very courteous, except for the manager. He was rude and said no passes, and no apology for the inconvenience, but we did get our refund.

Hello my name is Katie Kovac I have been working for amc for a short period of time but have already experienced a bunch of shady things that go on there. I am a server at a d.i.t. ( dine in theatre) and this first thing that happened was my paycheck I did not get my first check until a month of working there because in their system I was "accidentally fired" when I got hired. The manager had to take money out of his wallet so I wouldn't get evicted. Finally I receive my paycheck but am still not in the system so I cannot clock on. I was told when I started there, 3% of my tips go to tip share when in reality in 3% of my net sales and if I don't get tipped that night I have to reach in my personal money and pay them tip share. I am constantly doing busters and runners jobs while the smoke pot in the parking lot., My last few paychecks they have taken 60% of my check and held that money without explanation. When I do get hours I get out into ### movies because they say they need a strong person with their bad eggs to show them the ropes but that's putting a damper on tips. I was told we get paid time and a half for working holidays which is false. On several of my days that I work the schedule says I UN-allocated time and I did not receive pay. In Missouri if your a server it is completely illegal not to pay you minimum wage when you don't make at least minimum wage in tips that week and i have never seen an extra dime. The management expects 110% but when it comes to employee issues they don't care. I have not eaten in 3 days due to having no extra money after bills because they have screwed me over so much .they expect us to do other people jobs and then tip them out at the end of the night even though their all mostly hiding in theaters or smoking in the parking lot. People hide in theaters until they get a chance to leave. Management does not know how to control busters but have no problems telling the servers what to do. They make us run trays and buss theaters because they send all the people home early and even though those people were sent home I still have to tip them out. All in all amc is the worst possible company to work for, they treat their employees like garbage, pay us terribly, and expect us to give 110%

Last night I attempted to get tickets for the Oscar Showcase event at the Loews AMC Theater in Homestead, PA. Like many repeat attendees, I had called customer relations repeatedly until I was told that they would go on sale at “6:00pm on January 16.” When I got to the theater at 5:00pm, I was pleased to see that there were only 10 or so people in line. Unfortunately, once I got in line, I was told that EACH AND EVERY VIP seating ticket was already spoken for – that in fact, a number of people in front of me would only be able to purchase regular admission tickets.
Just a few patrons were being allowed to buy up each and every ticket for a unique, one time only performance.
I began pursuing these tickets on January the 10th, the day after the nominations were announced. I was told by the staff that many people were calling about them, but that no plans had been made yet. I also kept checking on line, and became concerned when I noticed that many other theaters (outside of our area) had already begun selling tickets. Finally, on the 14th, I was told the sale date. I thought that the delay was because they were attempting to ensure that last year’s problems, where attendees were moved between different screening rooms and early arrivers lost their good seats, were being worked out.
Just before the tickets went on sale, a number of people showed up and “jumped” the line – walking up while tickets were being purchased and using their credit cards to break up the purchases into different payments. Also, many of the individuals that were buying tickets produced multiple AMC stubs cards in order to get “bonus bucks”. I watched as the first two people purchased at least 30 tickets each and used different cash and credit cards to break up the purchases.
The Lowes AMC Homestead PA Theater is hands down the best in the area. I have been singing the praises of VIP seating and eating in the restaurant for years. I used the VIP deal for my daughter’s 10th birthday party where a dozen kids got to experience the theater setting. I have recommended this type of movie experience to coworkers from as far away as Washington Pa and Cranberry Pa. Everyone that has tried it has thanked me for telling them about it.
I was told by Kevin, the manager that it is corporate policy not to limit ticket sales. But I was also told that because this was the only theater making VIP seating available for the Oscar Showcase, online sales were unavailable, and that the four day delay in making the ticketing arrangements available was because of this. I feel as though your staff handled this event in a bungled, unfair manner. I will be attending the Oscar Showcase viewing, but will never, ever promote your theater again.

Over the last several days AMC theaters have been handing out the wrong ticket stubs. You walk up to the window, tell them the movie and time. They give you your total, you pay, get your tickets and walk away. Only to discover that you received tickets for "The Hobbit". This has been happening over and over despite complaints from customers. The theater acts blasé about the whole thing; responses like ..."it doesn't matter it costs the same." "It's not a big deal, just go to the movie you want yo see."
Really? Are we now fraudulently stacking our pockets and the critics pockets with "pretend" movie speakers. I thought thus was a simple error the first time, but for it to happen again a day later. On top of that friends have been posting in face book that they too have been having the same problem in other AMC theaters. I wonder what the actors and producers of them ivied people are actually watching feel about being jipped by AMC.

AMC does not honor rewards! I earned rewards and went to use them the ticket cashier said there were no rewards available. I called the 800 number and was sent to the website to file a complaint. I received an email stating the rewards had expired. I tried to reply to the email stating when signing up for the program I was NOT informed in the paperwork or by the theater concierge there was an expiration date. I was unable to reply and was prompted to start over and submit a new complaint! Extremely disappointed and AMC is not upfront and honest about the program. They have lost my loyalty due to them not honoring the rewards and very very poor customer service!

I went to the 190-02 Horace Harding expressway AMC theater. The quality of the film was blurry. First I complained to a worker (twice) and finally got the manager. It was finally fixed 15 minutes before the movie ended.

was harassed by night mgr james about charging my phones i go to movies there a lot resented being hassled and then by balt county police while i was still removing charging my phones shouldnt have been big deal on fri may 25 midnight noone ever said anything before have gone to thatres for 15 yrs spent fortune there uncalled for totally on james part my name andrew ginn 722 dulaney valley rd #377 towson md [protected] 0r [protected] email [protected]@gmail.com

On Monday, 5/21, I sat in the last top row of the movie theatre enjoying the movie. As I was watching the movie I became terrified when a mouse dropped down on top of my head and got caught in my hair clamp, struggled out and dropped down and ran. I am reporting this horrific incident on this site and on every site that I can find until the theatre is forced to clean up their act and take the necessary steps to eliminate a rodent infested theatre. I am very thankful that I was not bitten by this creature but the incident has truly shaken and disturbed me.

May 1, 2012 - amc greed loses over $77 to save $14
We have a paraplegic and profoundly mentally disabled daughter in a wheelchair that we take everywhere we go. if she can’t go we don’t go. she cannot watch the movie but my husband, son and i wanted to see the hunger games so i called amc theaters in downtown disney to be sure we would not have to pay for a ticket for her. (when we go to regal cinemas at pointe orlando if the disabled person cannot watch the movie they have a companion pass which chargers for the disabled person but do not charge for the disabled person’s companion)
At the amc downtown disney 24, 1500 east buena vista dr., lake buena vista, fl 32830, [protected] i explained our situation to jarrod who referred me to his supervisor ryan who said he had to check with his boss who was valerie the manager. i was told by ryan that valerie said “it is amc’s policy to charge full price for her ticket whether she watches the movie or not.”
I called amc loews universal cineplex 20, 6000 universal blvd #740, orlando fl 32819, [protected] where i spoke to supervisor ann and was told “they charge for the handicapped whether they watch the show or not.”
I then called the amc customer care center at [protected] where i waited on hold for 10 minutes 21 seconds for rich to answer. i told him everything i had done, who i spoke to and what they said and was told he would “pass the information on but that was all he could do and someone would get back to me.” i asked to speak to a supervisor but rich said the supervisor could not do any more than he had done. it has been over 8 days and we have not heard back from anyone. this was more like the amc customer i don’t care center.
Amc lost the $45 for 3 adult tickets and approximately $32.50 for concession items because they wouldn’t waive the $14 for one ticket that couldn’t be used for the purpose it was sold. we enjoyed the movie at the regal cinemas at pointe orlando which was more accommodating to our circumstances. (our daughter slept through most of the movie)
We believe in the old adage, i tell 2 people, then they will tell 2 people, then they tell 2 people and so on and so on and so on. word of mouth is the best or worst advertisement for any business.

We (My wife and myself) frequent your theater's almost on a weekly basis, and for many years. I must tell you that we enjoy most of your theater's, some more than others. And we both feel that with the rise in ticket prices. We need to find deals when ever possible. So we joined stubs for the first year, only cause it was free. Now we are being asked to pay. We feel you make enough money from tickets (3d / imax) and your extremely expensive concession stands. We will not pay for a sevice that should be free. A true rewards program is just that, a reward or thank you for spending your money with us. I guess in your corporate arrogance you don't think we can spend are money's elsewhere. I wonder what other customers think?

So today I decided that my cousin and I would go to the theaters to watch Paranormal Activity three. In the area where we live, you need an ID to watch a movie that's rated R. Which is understandable. So with that in mind, since I am old enough to go to the theaters, we went to the theaters and was greeted with a bunch of crowd. Reasonable though! Paranormal Activity 3 came out the night before. So in mind, we want to see Paranormal Activity 3 due to the fact that Halloween is coming! After about 20 minutes of being in line, we finally got to the ticket counter. I requested 2 tickets to see Paranormal Activity 3 and I gave my school ID. The lady turned and looked at me and said "We need your state ID to buy 2 ticket to see that movie."

WTF? ID is ID. Why do you need state ID to watch a movie? I do not get it. That's a bit crappy! ID is ID, why does STATE ID matter? A lot of us on the streets do not have state ID's. Plus, I am 18 years old ! I don't get it.

So if you live in NY, AMC Bay Plaza are one of those theaters you need to avoid. They go the extra mile over a one hour movie. What's the point? Wake up AMC Bay Plaza! Mostly teens and kids watch movies in the theaters now. We are paying to watch the movie. When you refuse to let us watch the movie because of us not having ID's such as STATE ID's. You loose business!

So I guess today ... instead of AMC Bay Plaza making about $6, 000 in a day ( just random numbers to help prove my point.) With the number of kids you all turned away today ... your figures tonight look more like $3, 000. That's a big LOST !

So people, avoid this place !

I'd like to share an incident at your Arcadia location last night. My friend had a major surgery on his leg a couple of weeks ago and is still wearing a cast. For his birthday, we went to dinner and planned to see a movie at your theaters in Arcadia. Since his leg is in a cast and has difficulty walking, we had selected the Arcadia mall because they offer valet service. We had a nice dinner and had left overs. Your horrible staff wouldn't allow us to enter the theater because we had a bag from the restaurant. We tried to explain the situation that the car was at the valet and my friend had difficulty walking. Instead of being given any understanding, your ticket taker made rude remarks. I've never been treated so rudely and will never frequent your theaters. I will be sharing this incident with my friends, family, and the members of my movie club and will encourage them to never frequent any of your venues. This incident occured last night, 8/28/10 at 7:10 in your Arcadia, California. The ticket taker was a young woman with brown hair and wore glasses. As a manager, I would be horrified if my employees ever treated customers so rudely and would fire the individual. Your company and your rude employee ruined a special evening and we will never forgive you!

I am no longer an avid movie goer with the increasing costs associated with it. However my wife and I recently went to a local AMC theater to watch a new movie. When we purchased our tickets they asked if we had our "Stubs Card". We informed them that we did not have one. Then we made it to the concession counter. While I do know that the price of the product is extremely high, I also know that this is the only way a movie theater makes money since the ticket prices pretty much go to the production companies. The counter person again asked us if we had out "Stubs Card" and we replied again that we did not have one. The then asked if we wanted one and told us that we could save as much as $5 right then and there based on what we ordered, so I said sure and provided the information needed. The charge came close to $30 and just thinking that the prices are normally high I did not think anything of it until later. It was not until I got home and looked up the program that I realized there was a $12 annual charge for it. So rather than "saving" $5 it actually cost me an additional $7. Has the counter person stated there was a charge for the program I would have declined. Had it been advertised other than in the fine print, I would have declined. My belief is that AMC counts on people not looking at this and assuming that for the privilige of tracking your spending and preferences they would offer a true rewards program rather than actually charging you to allow them to track your movie going experiences. I do not go to the movies but once or twice a year so this "loyalty" or "Rewards" program is completely worthless to me.