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1.0 2 Reviews

How responsive is Amazplus.com's customer service?

0 Resolved
2 Unresolved
Absolutely frustrating 🫠
It's quite possible that Amazplus.com is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by Amazplus.com's silence.
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Amazplus.com reviews and complaints 2

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D
9:54 am EDT

Amazplus.com Deal with this company and kiss your money goodbye

I got screwed on a surveillance camera costing $70. The driver didn't work, so I asked them to send me another. They sent me some nonsense driver to make me go away. I asked for another and they sent me more nonsense. I asked how to go about getting a refund. They didn't reply. Sending it back to them would only be throwing good money after bad. Deal with this company and kiss your money goodbye.

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Ilpaker
, US
Jun 19, 2012 5:57 am EDT

They did not send my Package. They did not answer my E-Mails. My Money is away. Sorry for my bad English. I hope you understand and do not buying by this Shop.

ComplaintsBoard
A
2:10 am EDT

Amazplus.com Stay well away from this website

Stay well away from this website. I saw this too late! The company is based in China even though I got the assumption somewhere else it was USA. The telephone line is always linked with an answer phone message and they never email back unless they try and get more money out of you.

I recently placed an order, being selfemployed I needed some stock, jewellery in this case. Placed order, payment already taken out of bank. Then a day later items are out of stock, yet I have paid for them already? Then it asked me to amend my order, so I tried, however it made a new order as well as my old order. So feeling a bit weird about this I quicky cancelled and just left the old order as it was with the missing stock. Tried to email them, leaving them messages how they could help me what to do with missing stock. As my money was already taken out.

Received just one email back saying they could refund my old order if I wanted my second order instead. (which I deleted...so I dont know why they mention it again). Having this gut feeling of something is wrong I kindly declined. But asked them parcel consigment number, which courier they use and how long delivery will take. No answers as yet...

Im now working with my bank to retrieve my money back, however I have to wait at least 2 weeks I think. Fingers crossed...hope this info helps someone else not to fall for it.

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