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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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J
12:01 am EST

Amazon how they con people to sign up for a membership if you order something online and choose 2 day shipping

I was looking for a charging wire for a laptop that went bad and I found one on google I ordered it and when I picked 2 day shipping I was automatically signed up to Amazon Prime for a 1 year subscription which I never asked for, and its not that I don't like them it was I wasn't givin the choice of making the decision myself, It was taken from my credit card without my knowledge or without me agreeing to it and that pissed me off bigtime, The bottem line is that I want to choose what I'm signing up for and how much its going to cost me!

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Update by Johnny Walsh
Mar 10, 2018 12:16 am EST

I was looking for a charging wire for a laptop that went bad or was misplaced, I found one on google, so I ordered it, when I picked 2 day shipping, I thought everything was good, 2 days later, I was automatically signed up to Amazon Prime for a 1 year subscription, which I never asked for, I only noticed it like I said a couple days later, when I went online to my Bank account and saw the charge, and its not that I don't like them, it was I wasn't givin the choice of making the decision myself, It was taken from my credit card without my knowledge or without me agreeing to it, and that pissed me off bigtime, The bottem line is that I want to choose what I'm signing up for, and how much its going to cost me! I Happen to Like Amazon Prime but I don't like those business tactics! They need to change their way and ask people if they want their service, not take the money and Run!

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P
8:10 pm EST

Amazon popsocket and stress ball

First, I got a gift card for my birthday, I was SO happy, but now that I know the truth about Amazon, I am never shopping Amazon again. So I bought a bunch of stuff and it all came without any problem. But when I bought a stressful, and it never showed up, I was not happy. I asked for my money back and Amazon said I could have it back. But, guess what, I didn't get it back. Now it is time for the popsocket. I ordered it, got it, and it broke after two days. I am never shopping with amazon again, IT WAS ALL A SCAM!

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J
6:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon scams

1. Some items clearly say you do not ship to Thailand, so we picked another items, that said you do ship here. Obviously where the problems start, not knowing what you can & cant ship the items.

2. You State you use USPS, which is a lie, you use a third party (I-Parcel) that has restrictions on these products, body oils of all things!

3. I placed (1) one order with you, then you segregated it without warning into orders 4 shipments without even asking, which is a headache to keep track of.

4. Your shopping cart / website is designed to minimize human contact to the point where the customer can do nothing but call to sort this out.

5. It took 2 hours to place this undeliverable order.

6. You then sent multiple text messages for each item rather than a clear consolidated Invoice by email to easily keep track of things.

7. Please cancel the entire order and credit are credit my Visa.

8. I will now post this complaint as many places as possible

9. Further I will never order from Amazon again

10. And very convenient you make sure you offer no direct email for issues like this.

11. You canceled this shipping without even saying what the silly restriction was? Real Crap Service!

Ordering multiple items from Amazon to outside the US is a nightmare.

There process after the order and getting things sorted out is a nightmare.

Just buy direct from the manufacture after you see an items you like on Amazon... Save the headache!

James

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1:45 pm EST
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Amazon charges for paying members

I have been an amazon customer for 5 years. They signed me up for additional services for $99 a year and I also received a chase amazon credit card which I do not use other than occasionally purchasing items from amazon. I did a return of a dvd that cost $47 and received only $23 in return due to a restocking fee. I feel that after charging me $99 for a membership that the "restocking" was a bit extreme since I had not used it. I never complain or even return items and this really made me mad enough to write a complaint. I will be cancelling all service and cutting the credit card up for future reference.

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L
7:55 am EST
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Amazon charge not authorized.

Made a purchase on Amazon Prime and was charged an additional $9.62 for a video. This is the 2nd time I have been charged in excess of what I ordered! My question is this! Why can't we shop securely on Amazon? My order was placed 2/22/18 for contact remover devices. I called and had the charge reversed this am...but I am very unhappy!

I don't think I need to include details. I'm sure this is not a one time event! Why does this happen?

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C
8:43 pm EST

Amazon amazon video

My two sons signed up for a free trial of Amazon Video in November. They had to use my credit card to do it - even though it was a free trial.
They cancelled it before the trial ended but I was still charged two subscriptions in December, January and February.
Many phone calls resulted in being told that my sons did not have subscriptions so they couldn't cancel them! But the charges keep coming.

Amazon palmed it off on some other company, they washed their hands of it.

So I am being charged every month for a service which my sons neither want NOR have access to and Amazon say that cannot be happening and they have no way to cancel charges on something which does not exist.

One of my sons has finally deleted his entire Amazon account, which seems to have stopped the charge.

What is wrong with you? I have spent thousands of dollars telephoning the USA to try to deal with this - is it some scam where you think because it is a relatively small charge I won't notice or care?

The two accounts are James Billson (still active) and Angus Billson (now deleted).

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5:39 am EST
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Amazon customer service. false advertising on amazon

I purchased items that were advised as having a signed signature in the box. There was no signature. Flase advertising. I wanted to complain but as the product was not over $50 amazon will not accept complaints. Terrible policy i will never use amazon again.
The company i bought from is Topps i sent a complaint got no response.
Please can u let me know how to resolve this issue. These cards were for christmas and a terrible dissapoinment

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11:26 am EST
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Amazon rataway fragrance from rataway.com

On A Google search for Rataway Fragrance from Rataway.com

It says at the top Rataway Fragrance/Amazon.com when you click on the link
to Amazon. com it says Rataway Fragrance and you can not buy Rataway Fragrance on Amazon .com it has never been for sale on Amazon. Rataway Fragrance is the name of the product owned by Rataway.com. Google needs to stop this false advertising. It is Bait and Switch. This started before October 2016, an email was sent to Amazon to stop this. Can not contact Amazon to stop this false advertising

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4:00 am EST
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Amazon amazon prime

December I ordered a few items on Amazon, and there was a screen that said I have qualified for Amazon Prime for quicker delivery etc. So obviously I clicked on it.

Thereafter I proceeded with my order and got delivery the next day, Great!

Whilst speaking to my daughter she said that I have become a Prime member without realising. I said that isn't possible. However when she checked my Amazon account I had indeed been debited £79 from my bank account.

I called them to complain that I had nothing to confirm that this money was being removed from my account, No confirmation that I had become a Prime Member or an e-mail to confirm that I had become a Prime Member. Yet when I order anything on Amazon I received several e-mails and in fact am asked to confirm my order before proceeding.

They said they will pass on the feedback and I received a refund.

I put my experience on Facebook and am not surprised that the same has happened to several of my friends. Luckily we all noticed we were in a "trial period" and received our money back. There must be many people who unwittingly become Prime members and don't realise.

It's disgusting under handed behaviour from such a large company.

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3:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon where is my money?

Something is wrong with my disbursed of funds. I was supposed to get paid almost a month ago and still nothing. Amazon keeps pushing the disbursement date back. A seller should not wait a month for Amazon to release funds. The representatives I talk with on the telephone are completely clueless. I end up waiting on hold for a good 20 minutes and they never resolve the problem. Can someone look into my Amazon account and explain why Amazon has not released my money yet? My account is... [protected]@yahoo.com...

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None

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W
3:53 am EST
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Amazon 1 pcs finger bicycle and 1 set finger skateboards

I ordered above items from you Saturday 13th January for my grandson, they should have been delivered within 48 hrs, not counting the weekend it is now 5 days, my money has been taken via pay pal so could I have refund please. I didn't get a receipt from you as I usually do when ordering goods, I don't know what else to put, I feel I have let my grandson down, could you resolve this quickly please, I await your reply, hopefully today

Wendy Eastell

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A
4:00 am EST

Amazon amount debited

Amazon customer care number india [protected]... Late delivery, tempered package
I ordered a moto 4g plus 32gb mobile from amazon india, order number is [protected], delivery was advertised within the same day, but on booking I was shocked to see it showing as between 10th june to 13th june. When the courier came to deliver I found the seal open, anyone could have seen it. I refused the delivery.

If this is the way amazon behaves than I am not surprised that its facing tough competition from flipkart, who deliver as per the promise they make.

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R
5:59 pm EST
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Amazon service

I purchased a stove off Amazon that was supposed to arrive on Dec 27 and it was going to come in from Mississauga and surprisingly it came in 1 or 2 days late and i wanted to know if you guys can update the tracking NO. as delivered. And if you guys can inform Amazon Canada about this issue.

I regularly check my mail and it am sure it came in late, which it should not have.

Also, another issue I am having is I am supposed to receive 3 items from China with the track NO. RM939694339CN. I could not get a status on the website and seller told me to contact you guys and I have tried calling Canada Post Service twice and was on hold for over 2 hours. If you can, can you please find out where these items are. I know it has arrived in Canada, but do not know where it is.

Please Help Me Out. Thanks

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Update by Robbin Chaniana
Jan 08, 2018 6:13 pm EST

i have resolved the first complaint I had with Amazon, but can you try to help me out with the other issue:
I am supposed to receive 3 items from China with the track NO. RM939694339CN. I could not get a status on the website and seller told me to contact you guys and I have tried calling Canada Post Service twice and was on hold for over 2 hours and I cut the call because no one answered. If you can, can you please find out where these items are. I know it has arrived in Canada, but do not know where it is.

Please Help Me Out. Thanks

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R
9:01 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amazon - I still have not received the item that I paid for

It's been over a month now, and i have still not received my item. The order number is NF2017120807185115342. The tracking number says it's been delivered. But nothing has come in to my postal box. If you can check from your end, and see if you can locate it, it would be helpful. If this doesn't work, could i have a refund. I would appreciate your time in this matter. Thank You Raymond Martinez 01-03-2018 Phone [protected]

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S
12:27 am EST
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Amazon vipoutlet refuses to honor guarantee for refurbished saw they, describe as "like new grade a" only it doesn't cut wood

I would have given this saw a 4 if it had not been for the seller's fulfillment mistakes and the Amazon A to Z Guarantee Program policies. I purchase a refurbished saw for $128 ($140 w/ shipping); which is $60 less than I could a new one. VIPOUTLET was the seller. VIPOUTLET in their description said the saw had been inspected and was "Grade A, like new". The saw they sent me was missing the Quick Stand (worth $75), Rip Fence (worth $37) and anti kickback plate. Not sure if this was intentional or due to incompetence; highly unlikely these items were stolen out of the box. More likely the seller needed the parts for another customer.
I told VIPOUTLET I wanted to keep the saw and asked they offer a partial refund to cover the expense of buying replacements. Eventually after 1 hour with them on the phone they offered $64 which I could not expect. VIPOUTLET said to return the saw for refund which I refused because I needed it for a deck renovation. Long story short I've cancelled Prime--A to Z Guarantee program said I had to return the saw, else they would cancel my claim against the seller. I believe now that the A to Z Guarantee program supports the seller (first priority) and not the consumer. Why else did they say return the saw after I told them I did not want to return the $140 saw. I bought a new one from Home Depot for $199. Notice the Amazon return boxes in the background of the picture, smiling at sellers failure and after dumping on me. Saws, foreground, are from my Home Depot purchases, they do work!

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8:12 pm EST
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Amazon deceptive

I just placed an order to Amazon and I was using rewards points for part of my purchase. The amount I was trying to use was $46.54. One of the items in my list had an incentive to delay receipt and I would be credited $10 for Amazon Market or something like that and the rewards points dropped down to $28.54! So they were trying to use $18 of my rewards points (these are reward points from a credit card - I don't use airline miles rewards, etc.) to "give" me $10 to spend on their site! I didn't read all the legal mumbo jumbo, so I'm sure it's in there to be "legal" but don't be deceived! They were trying to steal from me!

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4:09 pm EST
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Amazon shoes

Package was left near the side of the road instead of bringing it to our house. The delivery info online the driver submitted stated it was left on an outside porch. This is an ABSOLUTE LIE! My husband just happened to see our package leaning against a tree next to the road where the driveway comes in. Our driveway is long and winds back into the woods. We have never had a package dropped off at the side of the road in this manner.

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C
CheLud
, US
Dec 24, 2017 7:22 pm EST

Complain to UPS, not Amazon.

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10:44 am EST
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Amazon third party - holiday deals - sold a defective product and did not stand behind it.

March 2017 order ![protected] $389 Kenmore Elite Canister Vacuum was delivered by 3/16 and used until 5/3 when I left the state for our summer home. We returned 10/7. I used the vacuum until Friday last week when it broke. The electric connection between the hose and the part that goes into the canister came apart. It was gooey inside and the gasket was old and loose. Having used this about once a week for four months in a new home and now finding it completely useless leads me to believe it was defective or rebuilt or not new certainly from the start, so the advertising I believe is false from this seller.
Amazon is not standing up for me. Holiday Deals offered me $50 which does not cover the cost of a new hose never MIND the electric connection piece that is broken.
I think Amazon should not use third party sellers unless they KNOW that the seller is reputable and will honor the product for defects.
I am receiving no satisfaction from this third party seller which makes me very unlikely to ever buy from Amazon third party sellers in the future. I am out $389 for a machine that is useless and feel like a VICTIM of Amazon.
Amazon was unable to provide me with a location for Holiday Deals. I received only email from them with a refusal to refund my money or replace the item or provide a return ticket - no returns allowed.

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3:25 pm EST

Amazon amazon service delivery

Order # [protected]

I have been home all day awaiting a delivery. Amazon has ALWAYS delivered when they said they would but today? NO package left in the back of my apt building and NO attempts to call me. Supposedly they didnt want to just leave it without someone accepting the package SO why didn't they call so that I could accept it?! NOW the package will be rerouted until tomorrow for delivery? That's bs. NOW you have to circle back in whoever's route to keep making the attempted delivery day after day Mon - Fri until I get home from work? That's bs. Very disappointing!

Liz Baker
[protected]

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4:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Amazon - amazon logistics

Amazon Logistics is terrible. 3 attempted deliveries and your order is returned back to Amazon and you're refunded. They attempted delivery to a business address 3x in 3 days after business hours including on a Sunday when many businesses are closed despite my efforts at speaking with 3 Amazon Logistics Customer Service Representatives and a Manager to tell...

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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