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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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6:15 am EDT

Amazon Liars from Amazon

I bought a PS4 game and didn't receive it. I sent a couple of emails and get replies with promises to help me. After 3 weeks of waiting they wrote to me saying that I had to choose a different game or if I wanted to refund, I would have to wait upto 3 to 5 weeks. Can you imagine how upset I was? Plus they could not resolve several small issues I had with delivery, so I feel like I was robbed by them. Next time I will order through a different website with a great reputation. All I get from Amazon looks like a huge lie...

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4:24 am EDT

Amazon Refund not received

Wish I could give them the most negative rating for all the mental harassment they caused.

I bought a Samsung Galaxy Xcover 4 from Amazon and received it on the 3rd of June. After exploring the phone I found technical problems with the camera. I couldn’t take photos. I called to service to notify them about a broken item. They said that all I can do is to return my money instead of replacement.
After 8 days of an instant calling to service they eventually took the phone on 12th of June, and they got it on 14th on June. I called them again to make sure that everything is ok and when I can get the refund, but I got a negative response instead.
So it’s been almost 2 months and I still can’t get the refund. I place a lot of calls to customer care and each time they give me wrong information about crediting the amount into my account. I’m so tired of this…

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1:52 pm EDT

Amazon contest prize

I won a prize, facial cream, and agreed to pay the shipping cost for that ONLY. I was double charged for shipping plus charged $1.99 three times for products I didn't order! I realize these items have already been sent. I do NOTwant any more sent to me! My total shipping cost was $15.87. I only agreed for the shipping of 1 item for $4.95. Not sure I will order from here anymore.

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Brandon Reina (AmericanGirlFan133)
, US
Nov 11, 2018 9:49 pm EST

I just ordered a Microsoft Windows CD-ROM game which is "Men are from Mars, Women are from Venus". They are in big trouble. They should undo my cancelled order and have it shipped next week. The vendor I ordered my game is m&m surplus. I may not allow Amazon to cancel my order. I may file a complaint against Amazon or else.

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10:40 pm EDT

Amazon six orders not received, with review inflation & horrible customer service

I've had sporadic problems with Amazon in the past. I have ordered from/through them on a weekly basis so I expect that. As I write this I have 6 orders days overdue and they reject my honest reviews on the matter, as part of their ever-increasing practices of review inflation. Do you ever wonder why the reviews at Amazon have become less and less trustworthy.
Most recently it was Tailwind, who has all 5 start reviews. I have not received the product I ordered from them but Amazon rejects my lower rated review. I know of another product, Curt roof mounted cargo baskets that have mostly great reviews, for good reason, they pay for them. They offer a 10% rebate for a 5 star review. This has been reported to Amazon and they do nothing. Just two examples.
These practices have become more and more commonplace on Amazon. Go take a look, if you have not, and you'll soon see it's obvious. I did business with them for so long because I trusted them. It is explicit now that they are no longer to be trusted.

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1:38 pm EDT
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Amazon aa batery sold by amazon packaged in china rohs complaint due to fraudulent manufacturing in china

Duracell MN1500 Duralock Copper Top Alkaline AA Batteries - 40 Pack purchased in Amazon.
Customer Review

1.0 out of 5 stars Duracell Authenticity Suspect..., July 18, 2017
By Rob
Verified Purchase(What's this?)
This review is from: Duracell MN1500 Duralock Copper Top Alkaline AA Batteries - 40 Pack (Health and Beauty)
So like many reviews (I see now...) on this particular item I received 40 loose batteries in a plain white box, as opposed to typical Duracell packaging. That's not too bad. More of an issue is the lack of the usual Duracell markings and expiration dates on the actual batteries. They are branded Duracell Duralock and have a corresponding mfr code (MN1500) but that's about it (other than indicating that they are made in China). Also, as another reviewer notes, these batteries have icons for both positive and negative poles, which are not usually seen on authentic Duracell batteries. I haven't checked the charge yet, but I am almost certain that these are knockoffs. Buyer beware.
I purchased these for my remote tv changers, work for one week then shuts down from low charge after one week time.
Numerous on purchases complaints to Amazon and they do nothing about fraudulent complaints if their purchases Please stop these thieves in China. I have lost $40.00 s on two purchases from Amazon. Tom Roberts. [protected].

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3:08 am EDT

Amazon warranty and refunds amazon.in order #[protected]

Amazon India refuses to honour their AtoZ warranty on clearly damaged products despite much communication. Amazon.in Order #[protected]

Timeline and photos as below

The all communication details with Amazon are attached and summary are below:

11th May 2017 - We have received the damaged PC.

12th May 2017 - The complaint and images are shared with [protected]@amazon.in

17 May 2017 - The complaint and images are shared with [protected]@amazon.in and VENDOR email [protected]@gmail.com.

18th May 2017 - The all images are also shared with buyer.[protected]@amazon.in, who are from A to Z Guarantee claim.

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4:13 pm EDT

Amazon bodum 1543-01us brazil french press coffee maker, 3 cup, 12 oz, black broken

Hello!

On March 27th I bought two Bodum 1543-01US Brazil French Press Coffee Maker, 3 Cup, 12 Oz, Black.

Why I bought two? Because they tend to be fragile. So the first one (glass) got broken by the cleaning lady so then i opened carefully the second one and to my surprise it began dripping, so i detached the glass from the plastic handle and base and there was a hole in the glass.

No one touched it before it came out of the box so please Amazon is not answering my complaints and I was hoping you would help me.

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3:28 pm EDT

Amazon 1999 minnie winnie winabago

I was scammed out of $2000.00 on a
site on letgo. It was an add for an R V. I emailed them several times during the transaction. We agreed on the price ($2000.00). She said she was using Amazon to transport it and would pay for shipment. We agreed again. The invoice was sent from Amazon. The most authentic, with logo and all the important stuff. It even had at the bottom a statement about how trust worthy they were. Again as with letgo, it was a company I knew and thought I could trust. Well I fell hook line and sinker, they got my money and I got nothing. NO MINNIE WINNIE! I have a picture of the invoice and most all the emails. I hope this stops this person from scamming another old person, I am 69 and my husband is 73.

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Coon Hater
, US
Jul 14, 2017 4:30 pm EDT

I am an author and published ebooks on Amazon. Once I started to get popular and made sales, for no reason Amazon shut down and blocked my account. I have been publishing for about a year and never had any complaints until I started making sales.

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12:57 pm EDT

Amazon cashback not received

I have purchased a mobile from Amazon on 2nd Oct 2016 wherein there was offer going on of 15% cash back which was suppose to be credited in my account on 2nd Jan 2017. However till date I did not receive the cashback instead I have called up on their customer service thrice but no concrete revert received. All executive have only 1 thing to say that they will arrange a call back from concerned dept & they have escalated the matter still no revert. Feel like these offer are trap. Worst service. I will never recommend Amazon. I would like to rate amazon 0.

Shivangi Agarwal
[protected]@gmail.com

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5:10 pm EDT
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Amazon delivery of product

June 25th we ordered two " Sena long range Bluetooth intercom head phones", the in stock # was 7. We wanted these for 4th of July motorcycle ride.
We received one head set on June 29th and have not received the other as of July 8th. The quantity in stock is even more now than it was when we ordered. This is bull);/-$?, I guess the more money Mr. Jeff Bezos has the fuc((: less he gives a crap. I wish I had an address the shove these headphones up his rear.
I have to work for every thing I get and this is crap.

Kevin Wood
Reidsville NC
[protected]

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5:37 am EDT
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Amazon refund issue in bank account

I have filed a complaint regarding refunf of amount from amazon for Rs. 820/- and MYNTRA rs. 663 and 683/- against ref. no. already sent to you. But it is very sorry that amount is not transffered in my account yet. As the payment has already rcvd by your bank on 15-06-2017.

"VERY SERIOUS ON PART OF YOU AS "SBI" IS ONE OF THE MAJOR INSTITUTION IN INDIA FOR TRANSFORMING OF AMOUNTS".

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3:58 pm EDT

Amazon a charge of 99.00

I was charged 99.00 on my account for Amazon prime. Did not authorize the charge. My card was closed and the last 4 digits are 1248. I was checking my balance and it showed that I had a payment of the $99.00 charge, I feel like that they had no authorization from me to drawn this off of my card. They still owe me a correct product and refund my money. Thank you handling this dispute claim for me. Karen Horne

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3:18 am EDT

Amazon prime

I recently made a purchase on Amazon and used their free 30 day trial of Amazon Prime to save on shipping.
I had assumed that the service would extend a notice prior to the end of my thirty days to let me know that my card would be charged.
I assumed wrong!
The charge was made against my checking account one day before my social security check arrived and the bank charged me a $35 overdraft fee.
I called Amazon and cancelled my Prime membership, but was informed that it could take up to ten days before the money was restored to my account!
My complaint is this; how many people join Prime per day? How many people cancel each day? Whatever the number, multiply by $99 and that is the amount of interest free funds they have to "play" with every day.
I am going to check into a class action lawsuit to collect some funds for the money they are withholding.
I will confess to making a bad decision to save a few dollars, and not tracking my commitment closely enough to cancel in time.
This doesn't change the fact that on thousands of transactions per day Amazon has millions available for which it pays nothing.
I wish I could run a business like this. I would not have to make a profit on the products!

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FightingAdvocate
, US
Jul 04, 2017 2:44 am EDT

Hang on now people, I just went over and over with the POS at Amazon who lied all over the place regarding the 30-day FREE TRIAL. There is no mention of ANY fees, memberships, charges or a credit card needed near any of the advertising for this FREE 30-DAY TRIAL. I have all the transcripts and I am filing against the company right now with our Attorney General's office. I will also be filing for False Advertising because "Baiting" consumers with "FREE" and then demanding a credit card PRIOR to getting the FREE 30-day TRIAL is a "SWITCH" and also False Advertising.

BTW @Wine is Good - Sharayu repeatedly stated over and over that the auto renew would be turned off...except that this is a default by all companies and programmers. Also, my card never takes 10 days for any refund, that is Amazon taking advantage of interest rates they are gaining by holding onto the money. The only stupid thing here is your comment.

There are consumer protection laws in place to stop companies from taking advantage of consumers. The way you're writing, I'd bet you actually work for Amazon or one of their call centers. Sorry jctown, I wish you hadn't been taken advantage of, I've been burned enough that I now make sure everyone follows the laws to a "T". I suggest that you file a complaint with your Attorney General's Consumer Protection Division. It's why they are there. I have the full transcript if they need what I got from my conversation tonight where they were trying to pull a fast one as well.

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10:14 am EDT
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Amazon sketcher damager lll game kicks 2 shoes (little kids 12)

I bought these shoes for my 4 year old 2 weeks ago from Amazon. He had been wanting them for some time. We received them and they were an instant hit. I must say I am disappointed because it has barely been 2 weeks and they already have a seem busted. This is not from dragging as the rest of the shoe is in tact. I just wanted the shoes to last because he loves them. Anyway, I suppose if I purchase again, unsure due to them falling apart, I may try the black game shoes...heikes these though. Thanks.

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1:46 am EDT

Amazon item did not arrive

Order #: [protected]
Order Date: 30 April 2017
Estimated delivery date: 16 May 2017
Order status: Dispatched on 30 April 2017
Expected dispatch date: 30 April 2017
Estimated delivery date: 16 May 2017

June 7 the Item did not arrive. There is No tracking data. No way to email complaint. I do not want to spend money and time on international phone calls
Help

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6:42 am EDT
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Amazon order # [protected] & order # [protected]

I've had the horrible experience that Amazon.in has done to me. As a loyal Amazon.in user for the past several years, this is the single most WORST experience that I've EVER experienced with Amazon.in. I ordered a Few products from Amazon.after few days which got canceled due to price increased,
then i had a conversation with Amazon's Executive they said sir we will provide you a replacement of the same product. and then they did promised me to and assured me that i will get that product as soon as possible.
and they said I have to wait for 24 to 48 hours for the product replacement.
after 48 hours i again had a chat with them where they said sir we assure you. you will get the replacement asap. please wait for 24hours more.
i said ok.
then after few hours I have received an msg from Amazon for a refund
and then they said you sorry for the inconvenience we are not able to fulfill our promise.
I believe that a lawsuit against this company is warranted, i need that product only either provide me the increased price of that product., , and the way that it treats its loyal customers
this shows how they treat with their customer and give them a fake promises when they can't stick to their words
there is no value of their words.
now i need to file a case against that activity of amazon.
and for their fake promises.

please do justice with me.

i am having the all conversation transcript.
where they did fake promises and assurance..

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Update by Shivam Khandelwal
Jun 05, 2017 1:15 am EDT

8:47 AM Shifa (CSA) : Shivam, I will right away contact the seller on high priority . the seller will get back to you within 24-48 hours
8:47 AM Shifa (CSA) : With the Replacement
8:47 AM Shivam : yeah please
8:47 AM Shivam : we need those products
8:47 AM Shifa (CSA) : Please confirm me Replacement would be fine for you?
8:47 AM Shivam : what will be the replacement?
8:48 AM Shifa (CSA) : The same products will get delivered to you as soon as possible
8:49 AM Shifa (CSA) : I will do the needful for you
8:49 AM Shivam : ok
8:49 AM Shivam : i will wait for the same product
8:49 AM Shifa (CSA) : You trust is my priority . I Hope you trust me in this case
8:49 AM Shivam : if seller's wants few more days he can take
8:49 AM Shivam : but i need the same product
8:50 AM Shifa (CSA) : Sure Shivam,
8:50 AM Shifa (CSA) : I Hope you trust me in this case

here they were Saying Trust Us...
can anybody tell me what trust she is talking about...?

Update by Shivam Khandelwal
Jun 05, 2017 1:14 am EDT

8:47 AM Shifa (CSA) : Shivam, I will right away contact the seller on high priority . the seller will get back to you within 24-48 hours
8:47 AM Shifa (CSA) : With the Replacement
8:47 AM Shivam : yeah please
8:47 AM Shivam : we need those products
8:47 AM Shifa (CSA) : Please confirm me Replacement would be fine for you?
8:47 AM Shivam : what will be the replacement?
8:48 AM Shifa (CSA) : The same products will get delivered to you as soon as possible
8:49 AM Shifa (CSA) : I will do the needful for you
8:49 AM Shivam : ok
8:49 AM Shivam : i will wait for the same product
8:49 AM Shifa (CSA) : You trust is my priority . I Hope you trust me in this case
8:49 AM Shivam : if seller's wants few more days he can take
8:49 AM Shivam : but i need the same product
8:50 AM Shifa (CSA) : Sure Shivam,
8:50 AM Shifa (CSA) : I Hope you trust me in this case

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2:13 pm EDT

Amazon solar led lights

I bought some lights through Amazon.ca, and the company said free shipping. When they charged my credit card, no shipping. But a few days later, they charged for shipping without notifying me.

This is pure scamming. Be careful in buying E-Global Solar Powered LED Garden Light, Waterproof Rechargeable Outdoor Path Lights, Outdoor Solar Lights Solar Pathway Lamp.

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11:04 am EDT
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Amazon butterfly suncatcher

The item shows that it was delivered but it was not. I'd assumed that my purchases would be insured but that does not seem to be the case. We have purchased a great deal from Amazon in the past two years and being ripped off is not something I take lightly. Item was purchased on May 11, 2017.

2:46 PM

Your package was left near the front door or porch.
Taylor, MI, US
Carrier: USPS, Tracking #: 9374889687090196338000

Butterfly Suncatcher with Real Embedded Pressed Flower Wings Window Ornament Decoration Birthday Gift for Mom Grandma Chain for Hanging Metal and Glass 4.25 Inch

Sold by: Relevant Gifts

Return eligible through Jun 15, 2017

$14.99

I would like to stay with Amazon but if I don't receive a refund for this purchase we won't be buying again.

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6:05 am EDT

Amazon everything was horrible!

I received a defective item which seller refused to replace. I also tried to get a refund but seller said that it wasn't his responsibility. He also said that if I wasn't satisfied with my order I should have contacted the shipping company.
That was pretty obvious that he wasn't planning to give my money back or provide any help.
Then I reported him to Amazon, but they literally didn't care and said that there was nothing they could do. They said that I had to resolve the matter by discussing it with the seller I bought from.
Never again!

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8:29 pm EDT

Amazon amazon prime

We sell items through amazon prime. We ship our items to a amazon warehouse. Amazon sells and ships the item to the customer. We were recently returned an item from amazon that the customer somehow emerged in water (Item is not waterproof) amazon returned the item dripping wet to us and amazon will do nothing to help us to get reimbursement leaving us with a useless waterlogged product. (Thank you steven from amazon customer support)

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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