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I order lots to books and dvds. I thought an Amazon Prime membership would benefit me. Amazon Prime promises 2 day service, but that may be for the first few orders. After a few orders, it was all downhill. I wanted 2 day delivery. Instead, it has been a major headache. After a few on time deliveries, Amazon decided to push me to the back of the shipping line by have DHL give my packages to the U.S. Postal service. I complained, but they seemed unconcerned about the delay. Now, I have dvds that are lost somewhere and instead of a quick replacement, I am being lied to and given the brush-off.
AMAZON.COM - the worst company for sellers! I agree with you!
I had the same experience 2 months ago - they blocked my selling account with the same reason and no explanation. I wrote appeal - no result. It looks like a wall you try to go through. I could not rich anyone there, just" good-by"e. The worst experice I ever had. Don't buy there, don't sell there, don't give them een penny!
No one gets banned for "no reason." Sign into your seller account and check your customer metrics. If you don't know where those are or what they mean, that may be the source of your problem.
Why is it that people who won't take care of their own business expect companies like Amazon to just let them have access to their customers?
Thr problem seems to be you get banned for no reason. There is no reason given and you can not talk to a human. All correspondence is through email. My suggestion is to contact technical support (Amazon conveniently shuts you off from contacting seller support once they ban you) who in turn creates a case and sends it to Amazon.
What happens next is they will give you some BS and say the case has been closed. Because a case has been opened they need to address it. If you email seller-performance@amazon.com directly there is no case generated and they will ignore you. Email them until you get your poiint across. They will have to investigate and you must wear them down until they give in.
Amazon isn't interested in any of it's sellers. I have been selling on the site for years suddanly I am getting a rash of a to z claims. Either they "didn't get the item" or "the item was opened". I take great pains to make sure everything in sealed when it goes out...all of my packages are checked and weighed prior to being shipped and we use tracking numbers as well.
Amazon honored a buyers claim that she never got her package...even though the tracking number showes the time, date and place of delivery. Amazon choose to hole me responsible stating it was my choise not to use signature confirmation. None of this required by amazon mind you. In there TOS it simply suggest you use a tracking method.
Frankly I assume thye are tired of honoring a to z claims and taking a hit on them so they have taken to sticking it to the merchants that sell on amazon. Does anyone know of a class action lawsuit reguarding there unfair practices? Wold love to be a part of that.
Amazon, ebay, half.com, etc. are private businesses. You have no constitutional right to demand that they do business with you if you've violated a rule or a policy.
Did they give you a reason for banning your account? Did your pleas for reinstatement include how you were going to remedy the problem that got you banned in the first place?
I've sold on both Amazon and ebay for a few years now - their rules are the rules of the road. They're not required to let me make money off of their customers. As part of the agreement, I follow their rules, and they let me make money.
When you're entering into this kind of business arrangement (and that's what selling online is - a business arrangement) it's in your best interest to read the rules before trying to sell. If the rules say you're responsible for things you think are out of bounds, don't list your products for sale - you're just asking for heartache.
I hope this advice, though unsolicited, helps you.
Re: Express delivery... that only refers to how fast an item is dispatched once it's on hand. If it takes 6 weeks to get a product in from a manufacturer, and you pay for 2 day delivery, that's 6 weeks + 2 days.
As to whether it's legal to list something for sale if it's out of stock, I dunno :)
Help - need to talk to someone in customer service regarding my recent order.
I agree. They force you to buy signature comformation and it costs at least $5.52 cents they need to give sellers a decent shipping also
one complaint can get you kicked off.
As a seller through Amazon's Marketplace on several occasions, I would like to explain the long lags in shipping from the seller to the buyer. The buyer gets an awesome deal on shipping and the sellers are often so competitive that they will sell their used product for ridiculously cheap (like 15 cents!). Amazon takes a base commission, no matter the selling price, which often eats into the money earned for shipping, which often doesn't cover a book that weighs more than a few ounces. Therefore, I have found I always have to send my products to customers via "media mail" which is the least expensive option at the post office, but often takes up to 2 weeks to arrive (one person who lived in Alaska wasn't guaranteed the arrival of their book for nearly 5 weeks). If I don't send items media mail (without confirmation or insurance, which also cost extra) I will often times lose money on the sale as Amazon's commission and the shipping allowance go into the negative versus what I've spent on shipping (if I opt for first class delivery... often at least $7.00 + for books.) So when you think you're getting a good deal on a used book or CD... you are! but please be patient... your items are most likely being delivered media mail since Amazon's shipping allowance is pretty slim (and that's all the customer wants to pay for!)
Thanks!
This company also withdrew 49.95 from my account without my authorization, which caused a domino effect to my account. I would like my money refunded to me ASAP.
Why was a check drafted out of my account did not authorize this withdrawal.
john jackson
I by mistake check off yes instead of no for a card and they charge me $54.95 and i would like my money back. And nobody seems to want to give me a answer.
thanks
josephine frye
On June 19th my account was charged 54.95 without my authorization and it also made my account be overdrawn. This led me to have to pay an overdraft fee of 32.00. I also noticed that you all debited 1 cents and 2 cents in my account to see if it was open and then you make a withdrawl of 14.95. This has happened on 2 different occations and since my account was in the negative I was charged 32.00 again. I would appreciate it if you all give my money back because I didn't ask for it to be taken out in the first place. I would also like you all to not send me anymore emails and advertisements because I am not interested.
My account was charge a fee of 35.00 twice because 49.95 was being withdrawer from my account. I want to receive my money back. I did not authorize this amount to come out of my account.
What is it that I have to do to try and get my money back. I have been charged with over $300.00 from my account and when I send the needed information that I have it is totally ignored. I will take this as far as I can even if it means having to go to court.
This is a fraud that hurts many people but for those of us who are on a limited income we have got to do something about this and find out how to put a stop to all of this.
I agree. I have initiated a formal dispute with them. I have every intention on following through with this and also contacting the FTC.