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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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R
10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon I ordered kimbo coffee ese espresso pods (espresso napoletano, 100 pods) for $47.99

I ordered the Kimbo Coffee ESE Espresso Pods (Espresso Napoletano, 100 Pods) from Amazon.com, for $47.00. I was charged $8.13 for Shipping & Handling, total cost $56.12, sold by: Piazza Mercanti. Amazon.com order #: 114-3495711-9233065. I purchased other items from Amazon.com with free shipping.
My Daughter purchased the same Kimbo espresso coffee pods (200 Pods) from Esspressozone.com for $57.99 and free shipping. I purchase from Amazon.com because you provide the best products, free shipping and at the best market price.
I am disappointed with the double price and shipping price of my order.

Please respond.

Respectfully,

Rita Orsino
663 Minutemen Road
Virginia Beach, Virginia 23462

Email: [protected]@msn.com
Home phone: [protected]

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Update by Rita Orsino
Jun 21, 2018 10:20 am EDT

Please Respond to my posted complaint. 6/21/2018 @11:15 EST

Respectfully,
Rita Orsino
Email: ritarita4@msn.com
Home Prone: [protected]

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4:39 pm EDT
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Amazon amazon logistics

Let me just say, I have not been happy with my deliveries with this shipping company. I wish they'd go back to using Fed Ex or UPS. Last month, I placed an order for a six pack of dish soap and it was like people had thrown the containers in the box. They were all jumbled together and some of the tops had unscrewed which caused the product to leak inside. In the same package (one larger box with two products inside), there was my order of laundry detergent which had also come unscrewed and had leaked.

I knew something was wrong when I picked the box up off my back porch and noticed the stain on the outer box. Other companies I order from separate products into bags, tape down the lids likely to come undone in shipping, and then seal the bags. Why can't Amazon do that?

But I am getting away from my complaint. Today I had *another* missed delivery attempt. Supposedly my profile is supposed to have "leave on rear porch" as it is enclosed yet every three out of five deliveries (and I am approximating), the delivery people don't read or even care that I have this note on my address. I am getting so tired of this. You can't even see what delivery option you're getting until it has shipped and by then it's too late to change it. What sort of company does not allow you a choice of shipping options? Yes I know there is the "shipping speed" but that term is ambiguous. It doesn't tell you HOW the item is being shipped, just how fast it can be shipped and how much it will cost you.

I'm really getting tired of this. I have instructions for my deliveries and it is not my fault people choose not to read them. I have slowly been moving away from this company for various reasons but I guess I need to pick up the pace.

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9:44 pm EDT

Amazon intex pool pump

To whom it may concern

My name is Luke Rewega and I live in Hong Kong, I have used Intex before for their inflatable pools and they used to come with the larger size filter pump included in the kit.

Having bought a 10ft pool the other day, the kit now has the smaller size filter pump (Pump A)

https://www.amazon.com/Intex-Krystal-Cartridge-Filter-110-120V/dp/B00PHWUK2O?SubscriptionId=AKIAIKOHFALUJCKC3KXQ&camp=2025&creative=165953&creativeASIN=B00PHWUK2O&linkCode=xm2&tag=bestprice_us_yahoo_desktop-20&m=A1DXN92KCKEQV4

which does not have the capacity to filter the 10ft pool causing it to turn green even with proper chlorination.

My only guess is that your company has chosen to cost cut and down size the pump.

To buy the replacement pump (Pump B) which is larger and capable of doing the job correctly it will cost me an additional $100 USD, when the Pool itself was $200 USD.

https://www.amazon.com/Intex-Krystal-Cartridge-Filter-110-120V/dp/B005QIYK66?SubscriptionId=AKIAIKOHFALUJCKC3KXQ&camp=2025&creative=165953&creativeASIN=B005QIYK66&linkCode=xm2&tag=bestprice_us_yahoo_desktop-20&m=A2LLS7SYKCBWI8

Can you please give me a good explanation as to why a 10ft pool is sold with the inappropriate sized pump to keep the pool kid friendly and clean.

Kind Regards

Luke Rewega
Hong Kong
[protected]@yahoo.com.au
+[protected]

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3:31 pm EDT
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Amazon received damaged item.

My name is tony bobet I resided at 1710 seward avenue, bronx, new york city 10473, apt#5-g, I am filing an complaint to amazon.com/seller. the seller name is frank and betty, address is quorum security international, 11905 rushworth terrace, germantown, maryland, 20874. and, I received other confirmation from amazon.com of this item. I order never say never - brandy. the order#113-[protected]-9382601. for $4.99. an guarantee claim.

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12:27 pm EDT

Amazon iphone

Sir I purchase an iPhone with credit card bearing with no [protected] and in the name of kmariamma but due to some economical reasons I cancel the phone and intimate to Amazon and received cancelled information from Amazon and refund the amount with transaction I'd [protected] bot till to date the amount is not added to my credit card hence I request you kindly verify and justify me

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7:41 am EDT

Amazon no delivery to your front door!!!

Do not use amazon for anything! Ever!

For some reason, amazons so-called "delivery drivers" refuse to deliver packages to the addresses on the packages! I live in an area where there are a lot of elderly people who order medical supplies and drugs to be shipped to their doorstep, and they are not! Even I have packages that have been shipped via amazon dumped on somebody elses doorstep!

The addresses are clearly marked and labeled on the package, yet these lazy, brain dead, worthless fuktards can't even get a package to the front door of the address where it's supposed to go!

Packages for this area have been found dumped behind bushes, dumped on the doorstep of vacant residences, dumped on the sidewalk, and there have been several people claim to have witnessed amazon "delivery drivers" dumping packages in nearby garbage cans and dumpsters!

I, myself, have seen a delivery drivers pull up to an outside garbage can and dump a load of small packages in it!

This is a vile, corrupt, and diseased company! Don't do business with them!

They cost the consumer industry billions of dollars a year in "lost" packages, merchants having to dish out millions a year in refunds because customers didn't get what they ordered, and billions of dollars a year in wasted resources, wasted products, wasted fuel, and wasted consumer time and effort in buying online!

Not to mention the billions of dollars a year, wasted on paying these pieces of human garbage to deliver your package that never gets to its destination!

Never use amazon!

And always, always ask any company you are purchasing from who they use as a delivery carrier! If they say ups or amazon, then don't order from them!

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6:55 pm EDT

Amazon employment

This company treats people like in the third world country. They know they are big and knows nobody will complain against them. The management and also the upper management do not even go to work. They just do everything by remote control and do not even see the problems especially the hr department. They are high almighty. They think they can do anything and just issue points and they just issue this like peanuts. They do not work always on vacation especially in southern california. The person the is stephanie granger. She acts as god. Never gives any information. She has this remote email response only. She does not think.
They are like robots there. No heart as the tin man. They do things just by looking at the computer. She does not do anything and always complaining she is over work.
I work with her that's why i know

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Diane Jones1
, US
May 23, 2018 9:08 am EDT
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stop buying from these companies and purchase elsewhere!

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7:40 pm EDT
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Amazon the book you are selling a gathering of evil by valle also known as the cop cannible.

Did you even look at the content of his books. They are about raping, killing and eating women.
I'm going to expose this and how you promote this disgusting person.
Do you think this guy should have these disgusting books on your website? He was arrested then let go because he actually didn't have a plan to murder women. He did go on the web and seek out people who like to fantasize about Killing, Raping, and Eating women. But supposedly in this country that's not against the law.

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8:40 pm EDT

Amazon require an exchange or refund for faulty item

I purchased the above mentioned player through [protected]@newfrog.com on the 06/01/18 for an amount of $73.99.
It was installed by a friend who has had experience with them before and he installed it exactly by the instructions that came with the player. It all worked very well when it was first installed, but for several weeks now it hasn't been working at all!

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Hilton and Rebecca Knight
, AU
Jul 01, 2018 10:46 pm EDT

I have not received any response regarding the above complaint!
Can you please go to the transaction details page for our transaction and click Issue a Refund!
The Unique Transaction Number is: ID8E0161318N1483826
The Item Number is: [protected]
The Item is a 1DIN Stereo Car DVD Player Auto CD Player Bluetooth Hands Free FM Radio iPod 12V
It was purchased via paypal on the 06/01/18 for $73.99.
Can you please respond to this request as soon as you possibly can so we can get this refund underway!
Please contact us if you have any further questions. Ph: [protected]
Regards
Hilton and Rebecca Knight.

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7:27 am EDT
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Amazon delivery

Package was "stealth dropped" on front porch, i.e. driver tiptoed up to front door, silently placed package on porch, and tiptoed away. Instructions to "PLEASE RING DOORBELL" were ignored. Since I enter and exit through attached garage, which has no line-of-sight to front porch, it could have sat there for days, or until it was stolen.
Amazon will permit customers to "de-prioritize" AMZL, but that does not mean that it will not be used for future deliveries. Amazon claims AMZL drivers are independent contractors, so they have no way to enforce their delivery rules ("If no one is at the address when delivery is attempted, we will leave the package in a secure location. If no secure location is available, or the delivery requires someone to be present, Amazon Logistics will leave a "We missed you" card."). My front porch is feet away from the street, so it is definitely NOT a "secure location".

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7:30 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Amazon - Refund on cancelled order not received

Cancelled an eBay order made with Chinatera Limited (shoppingnewfrog) within minutes but no refund. Shoppingnewfrog then advised item sent out by mistake and to refuse item so it will be 'returned to sender' This was done and item was returned but no refund. This was a tracked item even with proof that item refused & returned. Shoppingnewfrog then advised a...

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2:29 pm EDT

Amazon already used mobile [second hand] sell with new packages

I have purchased a gionee a1 mobile, one tempered glass and onsite go extended warranty pack for one year from Amazon india website on 25/11/2017, due to battery charge complaint issue on 25/04/2018 I'm visited gionee service center cochin, kerala. while visiting services center, team confirmed its a battery issue. For reorder a battery that service center team enter my imei on there system its showing already active my gionee device on 11/06/2017.your warranty is already over 6 months, they can't replace the battery in warranty, So some one used second hand mobile Amazon send to me on 25/11/2017.while purchase this gionee A1 For best rating seller I have paid Rs. 1000 for extra from Amazon, now I'm cheated with Amazon. Already someone used mobile sending to me. So I will share whole details to social media. Please investigate this matter and please take a action against this cheating

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6:05 pm EDT
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Amazon prime membership

ATTENTION: Customer Service
There was recently a charge April 4, 2018 on my BP Visa credit card for $12.99 from AmazonPrime Membership. I did not request, nor do I want this membership! Please remove this charge and credit my account immediately!
Thank you,
Cecelia Rutchasky
Purchase$12.99
Post Date04/04/2018
DescriptionAmazonPrime Membership amzn.com/prmeWA
Sent from my iPad

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Update by Cecelia Rutchasky
Apr 24, 2018 10:20 pm EDT

Amazon Prime came through and will be refunding my credit card. Thank you Amazon Prime!

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11:01 am EDT
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Amazon men's watch

Hi my name is Quoc Nguyen and I've just recently got an email from you guys stating that Amazon has just recently and randomly picked me for survey reward and the prize I was going to get was a men's watch at the end when I complete the survey, which I did. I then proceed to complete the form and toward the end you guys ask for the shipping and handling fee which was around $6, I did exactly what you had to ask for and for completion you guys show me a date between April 12th through April 14th for the item delivery and guess what? All the way till now I haven't seen anything delivered, so I highly suggest that one of your worker help me on this. Here's my email [protected]@gmail.com and my 2nd prefered contact is my cell [protected] text only. I expect immediate answer for all of this mess!

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12:28 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Amazon - membership

I checked my bank on 4/1/18 notice a charge of $14.06 from Amazon Prime for membership fee. I notified the bank of the fraudulent charge on my debt card. The bank immediately cut the card off and issued me a new card that would arrive in 5-7 business days. After the bank refunded my checking accounting, I notice a new charge of $14.12 to another card...

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12:22 am EDT

Amazon payment revision needed

I have had enough of the payment revision needed [censor]. I may not allow Amazon to provide a payment revision because that is unacceptable. I may not allow Amazon to stick the "There was a problem. We encountered a error while processing your request. Blah blah blah" in my face anymore. Amazon, this is the final warning: get rid of the "payment revision needed" [censor] and get my order done correctly or I'll have to use a gift card to get rid of it.

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10:34 am EDT

Amazon amazon kindle

Actresses produced my hip hop series A Damsel In Distress after the e-books were published. They were produced into audio books. Sean Diddy Combs was added as a co-author. Amazon produced 17 episodes and only uploaded series 2 to Audible and left my name off of the audio book. Furthermore they didn't upload the other episodes. So where did they go? Sean Diddy Combs is unscrupulous as he stole $350, 000.00 from Random House in New York when they advanced him the money to have an editor from Rolling Stones magazine write his autobiography for him. He never took the time to write the book. Now someone on Twitter and Instagram using these IDs @Diddy101 @sSeanDiddyCombs @Sean_Diddy_ and other accounts claiming they are Diddy and asking me to open bank accounts for him. He provided this number [protected]. I believe this man is a criminal and involved in these accounts. I learned online that he and his associates deceived bridal companies and event promotions by never paying them.

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7:55 pm EDT

Amazon audible books

I have never authorized nor requested audible books. How did this happen? I keep getting billed. I regret having bought a Kindle Fire from Amazon, if this is the result. Please credit my debit card and do no further billing. I also keep getting a monthly charge for amazon prime, which I did not request or authorize. The is all very confusing and deceptive. If dealing with amazon means dealing with all this, then I am considering cancelling with amazon entirely. Please give this complaint your attention.

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5:15 pm EDT
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Amazon sent me counterfeit b+w filters and didn't refund

In 6th March 2018 I purchased b+w 77mm XS-Pro Clear with Multi-Resistant Nano Coating (007m) and b+w 77mm XS-Pro htc Kaesemann Circular Polarizer with Multi-Resistant Nano Coating from amazon.com with 113-7251699-5733807 Order ID.. the authenticity qr codes are not verified when I scanned, the boxes were not sealed and opened. I got in touch with b+w services from schnider k. and they also didn't verify and told me that there are lots of fake products around. the description they gave me didn't match the products that I received from amazon.
the help desk of amazon didn't help me about it. I lost 183 usd plus my time, moreover they asked to to pay additional re-sending fees in order to return from Turkey to usa. I also added qr codes here. This experience is not the first, read the link below, it is already a known issue.
https://www.the-digital-picture.com/News/News-Post.Aspx?News=22622

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10:37 am EDT
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Amazon damage of an item.

My name is Tony Bobet resided at 1710 Seward Avenue, Bronx, New York City 10473, apart#5-g, I am filing an complaint to an commissioner, Stacey Monahan located at 5 Birchwood Court #304, Amesbury, MA 01913. I order an item its cd of Mariah Carey. when I received the item. its have her name on it. when I order it its doesn't say that a seller name will be there. and, they wait me to send it back without an return label.

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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