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Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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5:15 am EST
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Amazon amazon closed account

we have had our amazon seller account closed permanently, after complaints from sellers, but we refunded all unhappy customers and we can not control customers who lie and find items cheaper else where, purposely damage items then ask for a refund as they are low on funds. we run 2 stores and they problems exist in the real world, and they do happen with online sales.
We contacted amazon many times explaing we refunded or replaced all un happy customers, and would like to work more closely with amazon to keep things within their rules and guidlines, we even asked if we could trade on a 6 months trail period.
Amazon were not help what so ever, no converstaions or discussions, perviosuly they were happy to take their cut of the 5k we sold each month on their site. we feel very let down and the lack of communication and flexibility of amazon is disgusting.

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Vidivo
, US
Dec 26, 2009 2:56 am EST
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Visit http://www.amazonstealth.com/ for a complete guide on how to get back on Amazon after getting suspended. Guaranteed new account with their eBook!

- Also there is more things that Amazon tracks besides cookies on your computer.

Find out more by reading the Amazon Stealth eBook! Plus you can even get it for free on their site!

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twicebooks
Brooklyn, US
Dec 16, 2009 8:42 am EST

i was a amazon seller 4 year and they closed my account because of 1bad feed back.
1 had a 95 rating with about 400 feedbacks
i told the guy to learn how to read english, he was refunded the full amount and gave me a 1 rating and said i was scaming people and a cheat

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12:34 am EST
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Amazon natural progesterone

I purchased natural progesteron cream from this company on October 17, 2008, they withdrew the money 2 days later. The only way of contacting them is by email because the toll free number is for orders only, and when I send an email requesting the status of the order they tell me it is back ordered and that it will be shipped out in 5-7 business days. To date, still have not received the goods.
Now they won't address my emails and I have requested that they send my money back and they don't respond to the email. I have purchased and paid for this purchase an amount of $107.73 US Funds and have not received anything.

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bobbi
,
Oct 26, 2008 12:10 pm EDT

ordered two months ago, money paid, product has never been sent, company making excuses for not shipping product, now not answering e-mails

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claire
, IE
Feb 27, 2009 2:43 pm EST

It took almost 2 months for me to receive my order. I emailed several times and got very unhelpful replies. I won't buy from them again.

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7:54 pm EST
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Amazon bait and switch

Shopped around for a panasonic bmp-bd55 blu-ray dvd player. I found one at Amazon.com for 399.00 which is the manufactured suggested retail price. I assumed Amazon had a good rep, so I agreed even though it wasn't a great deal, I had a 25.00 gift certificate and it said free shipping. Also, I was getting a little tired of shopping only to maybe save a few bucks if any, so I went ahead with the deal. According to amazon.com they had the item in stock.

I agreed to pay Amazon $374.00 (399 less my 25.00 discount) for the dvd player that they said was being shipped by (a retail company). My card was promptly charged by amazon, and then three days later I got an email from the retail company that said they were out of them. They did promise (the retail company) they would sell me a replacement for the same price, however it wasn't what I wanted and those items are inferior to the item I ordered, so I declined, and asked for the refund.

I immediately went back to the amazon website. SURPRISE! They now have 3 in stock for $499.00. What's the deal? The under-the-table goings on over there don't matter to me as a buyer. I got baited into purchasing the 399.00 item, only to be told it's out of stock, and switched over to another retail seller at $100.00 more than what was agreed to.

This is nothing more than a BAIT and SWITCH Scheme! I called amazon, and talked to a robot. I couldn't get anywhere with him, and refused to get me to a supervisor. Rightfully, since Amazon advertised the deal at 399.00, and I agreed to pay 399.00, then the deal was made and they owe me that dvd player for the price we agreed on!

So beware. Although I guess there's little I can do about this, they get enough business off their bait and switch tactics, and their "free shipping" scams that I've heard about and the transactions are too small to pay lawyers to help you. It will never be fixed. I guess that's one reason why the american economy is in the toilet. People just want to keep ripping other people off. Amazon.com is no exception!

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Synther
Gresham, US
Oct 29, 2010 1:14 am EDT

I’m hoping that someone may be able to assist me or at least look into this situation. I’m dealing with a bait and switch situation with Amazon.com and at this point I’m getting absolutely zero assistance from their own customer service.

On October 5th I purchased an expansion pack for the Lord of the Rings Online game from Amazon, called The Mines of Moria Collectors Edition. It was available from Amazon, not their “sellers, ” and they advertised it for $9.99 plus shipping. I figured this was a really good deal and I placed my order. The total coming to $14.97.

As of October 25th, my order had still not even been shipped. I contacted Amazon customer service, via e-mail, and was told that the product is not available through Amazon and that I would need to cancel my order and purchase it from one of the “Sellers” on the Amazon product page. I was told to purchase it with Next Day Shipping. Not only does the Next Day Shipping option cost more, but the seller is selling the product for $29.95...that’s $20 more than was advertised as the original order I had made way back on October 5th!

I then contact Amazon, via telephone, and was told by a supervisor that they were still waiting for stock to come in and that purchasing it from the “Seller” was only a suggestion. I pointed out that the e-mail I received did not say it was a suggestion, it said the product was not available from Amazon (which, on the 5th, it was perfectly available when I placed my order). The supervisor told me that the order would be shipped on the 27th when the stock arrived. I asked her who I should contact should the order NOT be filled. She said, “you won’t need to contact anyone. The order will be shipped on the 27th, I guarantee it.” As you may have guessed, the order was not shipped. I received an e-mail from Amazon telling me to contact them if I did not get confirmation that the order had been shipped by the 28th. Today is the 28th, it’s 3:29pm and the order has still not yet been shipped.

I know that to be on the “Seller” list for Amazon you have to pay a fee to Amazon. So, in any case, Amazon is conducting a bait and switch. They advertised that they had the product for $9.99 and are now attempting to force me to purchase the product from one of their sellers for $29.95. This isn’t right! It may not sound like a big deal to most people, but I want my product from them at the advertised price!

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Juli M
, US
Jan 04, 2013 12:30 pm EST

I heard a radio piece talking about how Amazon is using information about specific customers, i.e. how much they will and are able to pay and is adjusting their prices accordingly. I have had similar experience to those above and wondered if this was an issue. Particularly with toys at Christmas, when a lot of us are willing to pay more to get the requested toy..
Most recently shoes were advertised as leather, until I saw them in my review list after purchase, where they were listed as 'faux leather'. This is from an outside vendor via Amazon. So sad to be having to reassess my relationship with Amazon, which for years has been a good one.

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kayoung
, US
Apr 07, 2011 8:35 pm EDT
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I just had a similar experience. I purchased an item which was a set for $199.00 and AFTER the funds were taken from my card, the order canceled and no one knew why when I called. So I re-purchased the order on a different credit card thinking my new card was the problem (since no one could tell me), only to have them cancel that order as well AFTER the funds were taken. Apparently the item was out of stock, but after I did a search for this product I found it for sale for $200 more than what I had ordered it for. So now I'm out of $400 until my money gets refunded and I have no product! And no one seems to think this is a big deal because my money will eventually be refunded, umm I do though. I don't have $400 to just lose for the hell of it, even if it will be refunded in 10 days. I am so mad and I'm looking to hire a lawyer. This is ridiculous and I'm pretty sure it is illegal. Certainly no way to run a business.

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krazydog
, US
Mar 28, 2010 8:24 pm EDT

I've recently had a couple of problems with Amazon.com. One time, I found a dog toy at a great discount price of $5.00 and ordered 4 of them (my dog readily destroys toys). When I checked out, it charged me $9.00 each! I got that resolved and though, ok, maybe it was just an error.

So today I searched for and selected an item to view on Amazon, decided to buy it at $29.99, added it to my cart. When I went to check out, it showed as $34.99 in my cart!

Is this kind of bait-and-switch legal?!? It's certainly not ethical. I'm disgusted with Amazon.com.

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6:39 pm EST
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Amazon tvshowmonster

Guess you never know who you can count on - we thought we were dealing with amazon.com and not being farmed out to a company that sent us a centennial 12 - set dvd from china. Like the complaints i have read, my credit card was charged but when we received the dvd there was no packing slip or any paperwork indicating their refund / exchange policy like a reputable company would include with merchandise ordered. So, there was no order number or phone number for contact. There is no phone number listed anywhere on their website or the e - mail submission page. I've sent several e - mails indicating the dvd was defective and we'd like a refund but as you'd expect - they do not respond! Guess there's no way to get our money back? I was directed to this complaint website from amazon.com, so i feel sure they are aware that us citizens are having problems.

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taco12
Kennewick, US
Jun 02, 2010 2:22 am EDT

Amazon does not "farm out" orders. It is clearly listed in several locations who the seller of the item is. If the item says "Ships and sold by Amazon.com" then it is from Amazon. If it says "Ships and sold by TVSHOWMONSTER" then it is shipped and sold by a third party on Amazon.com. All sellers on Amazon can be contacted via the Contact Seller link on both the seller's profile and your order history. They also have the A to Z guarantee, so you can be reimbursed if you do receive something that is defective or otherwise not as described.

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5:16 pm EST
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Amazon false advertising

Let me say that I was an avid Amazon supporter, but not anymore. On January 9, 2009, I was finally able to order an item that Amazon had shown as Out of Stock for several weeks. When I placed my order, the item showed in stock with next day delivery available. To save money, I chose their Free Super Saver Shipping. The item should have been shipped within 5 business days. After completing my order, I checked the status and everything seemed OK. I checked a few days later, and Amazon showed the item with an estimated delivery of February 20th - March 13. I immediately went to their site and saw that the same item had increased in price, but still had a 1 day delivery option. I spent another 2 days with their useless customer service department trying to make them understand that I shouldn't have to wait 2 months for an item that they show available with 1 day shipping. One of the reps explained that I could cancel my order and pay the new price to be sure I got the item quicker. That just blew me away and so, needless to say, I'm done with Amazon!

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OnlineDiels
, US
May 01, 2018 12:00 pm EDT

Needless to say. Some items will show a lower price but the moment I click by or on the size the price jumped to an unbelievably high price. This scam and false advertisement. There is 1 thing I can not stand is false ads.

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iamkido
, US
Jul 11, 2016 7:03 am EDT

I received an item that was FALSELY ADVERTISED - a printer cartridge that does not fit in my printer. The vendor is dishonest. Amazon made me pay for the return shipping charges. Amazon cares more about vendors than customers. My trust in Amazon has been destroyed. NO new Amazon vendors for me and believe me, that will limit my purchases.

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Mayahp
Irvine, US
May 03, 2013 3:03 pm EDT

I too had the same problem with Amazon. I joined Prime because it said I would get the product in 2 days and after I checked out it says the products would not be received till 3 weeks later. This is truly false advertising from Amazon. This is how they get you to be a Prime member.

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5:27 pm EST
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Amazon buyer beware

Beware of Amazon.com! What you think you are buying from them may will be brokered to other outside internet companies. When this happens all Amazon.com does is immediately bill your credit card and hands over the new vendor’s contact information to you. You are left holding the bag on whether you will get the product you ordered and/or on time from this unsolicited vendor.
Recently I purchase a Wii game from Amazon. Prior to committing to the order I was told this item would be shipped to me within two days. Once the order was placed and my credit card charged I was told that a new company go4green now had the order and if I had any question to contact them. Amazon.com had taken the money and washed it hands of any responsibility of providing delivery of this product.
Two weeks later, after not receiving the order, Amazon offered this same product at half the cost and again with a delivery promise of two days. When I contact Amazon’s customer service I was told “too bad” this order is out of our hands and to contact the new vendor. The new vendor was now globetics.net. Apparently go4green had sold my order to globetics.net.
In the end I have spent twice the amount of money if I had just gone and bought the product at a local electronics store and the Christmas present will not be delivered until next year.
The bottom line is that you are probably better off going directly to the end supplier versus using Amazon.com as a middle man with no function other than to take your money.

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Valerie
, US
Aug 05, 2008 12:16 pm EDT

On April 27, 2008, I purchased the Motorola

HomeSight security system from Amazon.com. Once the order was placed I

was told that I would be receiving the security system from Axsecure.

I really didn't think that much of the notice because I believe I have

received other items from other sellers on Amazon's site anyway and so

far I had no complaints.

Doing business with Axsecure was a HUGE

mistake. I received the security system 3 days later and was shocked.

I thought this was great. WRONG! I opened the box to find NO receipt

for the security system and ONE confusing page on how to install the

software and what to do if the installation failed. In the meantime, I

am looking at the system and I find one piece that I am unable to

figure out what it is for. There was nothing to tell me what each

piece was, how to use them, or which plug went to which item. This is

the first time I have dealt with anything like this.

I have to

say at this point, I am wondering if I paid for a refurbished security

system and not a brand new one, which is what I paid for.

I

decided I wanted to return the system, so I tried to get information on

Axsecure. The only information was an email address. I sent an email,

but there was no telling how long it would take to reply and I wanted

to get the system in the mail ASAP. I called Amazon.com to ask how to

return the system. I figured that since I placed my order at

Amazon.com, they had some responsibility in helping me get a refund.

It

seems Amazon.com hires people all over the world to be customer service

representatives. I went threw language barrier after language

barrier. I had to repeat myself so many times that in the end I hung

up on the first 2 representatives. I kept asking for a supervisor, but

all the representatives would do was ignore my request for a

supervisor. I finally called a third time and told the representative

that I was not going to give her my information and that I wanted a

supervisor. At first I was told there were NO supervisors. When I

told her that not 5 minutes before, I was told there were supervisors

there, she then told me they were ALL busy. I told her I would wait.

After

2 minutes the representative came back on the phone line and told me

the supervisors were still busy. I said, I'd wait. Around 5 minutes

went by and the representative came back on the phone line and said

that the supervisors were still busy. I told her that, I was still

going to wait if it took all night because I had nothing to do anyway.

In less then 1 minute I had a supervisor. What a waste of time. He

cared nothing about my problem. He kept saying it was not Amazon's

responsibility and that I needed to contact Axsecure. I ended the phone

call letting the supervisor know that I was filing a complaint with my

State Attorney General's office.

I immediately went online and

filed my complaint with the Attorney General's office. While finishing

up with my complaint, I got an email from Axsecure. I received this

reply in bold, black letters:

sorry no returns on open items they have a tech support # its a great system

Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.

I

called Amazon.com back and I was now more than furious. I finally got

someone that understood English. I told her that it was against the

law to sell something WITHOUT informing the customer of a NO RETURN

POLICY. I told her I got an email from Axsecure stating they do not

have a return policy. She told me I was correct. Suddenly, I was

receiving customer service. She was extremely nice. At this point I

didn't trust her either. This representative asked me to hold while

she did some research. Amazon has a guaranty for satisfaction. She

was going to file a claim and issue me a refund.

I asked what to

do with the security system and I was told that I could either keep it

or send it back but was never given an address to send it to.

I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.

In

the past I have rarely had problems with Amazon.com, but this time was

a real learning experience. You have to beware of ordering things that

are being sold by other companies. Before you place an order, call

them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or

can't tell you how to find it on their web site (I was given

misinformation), DON'T place the order.

I

received a couple of emails from Amazon.com telling me how to check the

sellers return policy, but guess what? The information I received was

worth nothing because what I was told to do, couldn't be done.

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a_consumer
Norfolk, US
May 05, 2010 2:27 pm EDT
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It's true.

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4:36 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amazon - this company treats employees like crap

This company treats their employees like crap, I do not work at Amazon, but more and more companies are starting to do the "wal-mart thing". Some of them, like Amazon, do it even worse. I worked in retail once and I can tell you I did not need the company to give me more crap to deal with ON TOP of some of the people's crappy attitudes. Amazon's BS include...

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12:32 pm EST
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Amazon fraudulent activity

I have had an Amazon account for two years. I make appr. $2500 a month, that's what I live on. Last night as I am entering some new inventory into the I am told I cannot my account has been suspended. I have emailed several times, I cannot get a respondence as to why. My overall performance rating is 94%... it went down this month to 90% because of some unjust negative feedbacks. There was a sale that could not even be completed because the hour prior I sold the book on Amazon but their database still showed I had it, a customer tried buying it & I refunded money as I could not complete sale & much to my surprise two weeks later I get a negative feedback from him. I make them a lot of money per month in commission (since they are the highest of all the venues I sell through) plus $40.00 subscription fee for the privilege of paying these crazy fees, unfortunately it is the best venue to sell to the masses & 75% of my sales are done through Amazon. I now have all my money in their account being held for 90 days in case there is a dispute, & I still have not received a respondence as to why. I have two children, & this is how I support them... I am frightened as I really don't know what to do!

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Amazon privacy violated

Some users on the site violated my privacy by somehow finding my full real name (I think via a lot of google research) and posting libelous comments about me in a comment thread under this book, disclosing my full name. My full name is NOT publicly available information on my amazon account, and I have REPEATEDLY flagged the comment as abusive (which it very clearly is). Amazon.com has never done anything about this.

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6:21 am EST

Amazon seller account suspended

i was a seller on amazon. i went to check my orders, when i had a email saying my account was suspended. they said it was linked to another account that was suspended. i do not have nor have i had a account that has been suspended.
i called customer service. they said to email the performance team. i did they responded saying if i emailed them again they would not reply. so i called the corporate office only to be connected to a answering machine. left message but never got a reply. so i wrote 3 letters to the corporate office. and again no reply. i had a good seller rating.
so i tried before posting here. as you can see amazon does not seam to care about there sellers or buyers. and these are the ones who put them where they are at. without them then they would be no amazon.
they would not even let me download my invetory list.
seams no one checks behind there emploies as if they did. then they would answer your emails instead of just deleating them, or just erase your message off the answering machine. maybe they just connect you to one that does not even record your message you just think it doesbruce

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Joseph Spencer
, US
Sep 02, 2017 7:51 pm EDT

Horrible, Amazon closed my account permanently because of a fraudulent buyer dispute. Didn't give me any chance to appeal, just shut down my account without a rhyme or reason.

I had to hire Auction Essistance here: www.auctionessistance.com/shop to help me get back on.

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bigguy1970
, US
Aug 09, 2011 7:18 pm EDT

I just went through a similar situation today. A buy bought a tray of 50 disposable lighters from me. 5 weeks later he writes and says several of the lighters did not work and would like a refund. I said sure as soon as I receive his returned oreder I would refund his purchase (even though me refund policy states within 7 days). He then filed an a-z gaurantee claim stating the item was defective and that he had MS and was partially blind and could not go to the post office to return the item. I ran this by my local postman who informed me that on www.usps.com he could request a free postal pick up or he could call his local post office for a pick up as well. I added this to my appeal and Amazon ruled in his favor which was 7 days later (today). So even though it was 5 weeks later, I never got anything back, I'm out the shipping cost as it was free shipping, and now I have to give back the initial purchase money too. Talk about screwing their sellers.

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Washington1980
Wichi, US
Jul 27, 2011 8:20 pm EDT

Amazon is a cash machine and that's it. They suspend accounts and hold money so the interest can be earned. They have no human element to measure nor investigate sellers. It all appears to be a computer doing the work. There are to many suspended accounts every day for it to be a coincidence. I was booted for no reason that they could give and they even admitted to it. They need a federal investigation done on them as it looks as if they are just making a large chunk of money on interest from suspended accounts. We should not have to use backdoor tactics like ghost accounts. I am a honest retailer and will act as such and demand to be treated as such too. Nay sayers should do a search on it and see for yourself. Thanks for letting me rant as they owe me a ton of money.

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Tami11
London, GB
Feb 22, 2011 5:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I think Amazon & Ebay are the right place for buyers who wants to steel items and not pay for it, and that's because they don't check their identity by card when they register, like they do with the sellers. They should also kick them out if they lie about receiving items. If the item is late 2 days it's ok, we are not a machine we are human and if you buy from any large well known store you might have your item delayed and if you complain you will get nothing back and you can't do anything about it and you will go back to the site and order again.

And To AHUK you're are wrong about saying that Too many seller are quick to take your cash, because the items charged by the websites Automatically.

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mike stanley 80
Palo Alto, US
Jun 28, 2010 2:32 pm EDT

I agree with hg3300.

hg3300
hg3300
Tamaqua, US
Apr 28, 2010 5:14 pm EDT

To "wil ro x" and "grahamk"

NO THE "###" IS NOT ASKING FOR A FULL REFUND! Do you people not even read? Willyrox, YOU didn't even ship the damn item until a week later but charged $35 for shipping! It SOUNDS like she upgraded the shipping so she would get it faster. You didn't provide what you promised and she got it too late. So clearly all she is asking for is the damn $35 back. and if that's too hard for you to understand, I'm glad you got kicked off Amazon. That's one less DEADBEAT seller.

and to "grahamk" don't be a ### yourself. If they kicked you off they had a good reason. Clearly you haven't read the emails carefully enough. It is clearly willyrox's fault for getting kicked off.

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grahamk
Gillingham, GB
Feb 15, 2010 1:04 am EST

Just sounds like the ### wants it for free i had exactly the same problem with both Amazon and Ebay now im banned from both it just seems that they dont care about the seller only the buyer well ###em all im just gonna go stealth and maybe rip them off a little for pissing me off

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Max Dealer
, US
Nov 14, 2009 3:10 am EST

Visit http://www.amazonstealth.com/ for a complete guide on how to get back on Amazon after getting suspended. Guaranteed new account with their eBook!

- Also there is more things that Amazon tracks besides cookies on your computer. Find out more by reading the eBook! Plus you can even get it for free on their site!

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AHUK
, GB
Nov 06, 2009 6:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

I fell asleep about halfway throught this post...

From what I see, you agreed to post something in a certain time frame and didn't bother rushing out to post it after the sale. That I find very unacceptable.

Too many seller are quick to take your cash, but when it comes to posting the items...they're not so quick.

Sounds like you deserve not to trade on Amazon sorry...

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wil ro x
Nyack, US
Mar 02, 2009 6:39 pm EST

this is an email I had with an Amazon customer who gave me a negative rating
I was kicked out of Amazon because of bad feedback from this person. I attach email verbatim - you be the judge

Dear Margarita,
I don’t understand why you are so reluctant to return the item, and buy it elsewhere, if your shopping experience was so bad that you would tell the world not to buy from me. If that is truly your opinion you would embrace my offer and return your purchase.
To hold on to this purchase just because you paid for it, knowing that you will be fully reimbursed upon its return is interesting. Every time you will see this item, you will be reminded of the horrible shopping experience. Why not return it, and buy from a seller that will give you a positive shopping experience.
I look forward to getting your purchase back, and refunding your money ASAP.
Sincerely

Willyrox

-----Original Message-----
From: Margarita Duenas [mailto:mduenas@stanford.edu]
Sent: Monday, March 02, 2009 5:20 PM
To: Willy Rox
Subject: Re: Shipping inquiry from Amazon customer mduenas@stanford.edu

Dear Mr. Rox:

As I keep saying, I don't want to return the item. Since the item is mine now, I guess that I am allow to keep it. I am sorry that you feel that I should do what you WANT, instead of what I need.
I am entitled to my opinion based on my own experience. I wish you could understand this.
In regards, of " Why give the satisfaction of a sale to such an undeserving store?" my answer is quite simple: because I was charged for it already.
Please do not send me any more e-mails like this and try to remember that I am the costumer. I can see that at this point you and I are not going to agree on anything... If possible, I would like my refund. If you don't want it to give it to me, this is fine. $35 are not worth all this spam and distress.
I choose not to return the item so I wouldn't have to deal with this.
Please try to understand this.

Margarita Duenas
Research Financial Manager- Math Department 450 Serra Mall, Bldg. 380 Stanford, California [protected]
Phone: [protected]
E-mail: mduenas@stanford.edu

Willy Rox wrote:
>
> Dear Margarita,
>
> I don’t think I ever stated that you NEED to return it. I am only
> stating that I WANT you to return it, very much. So much so, that I'm
> willing to pay you whatever it takes to have you do so.
>
> Because my service was so bad, I feel that I don't deserve your
> business, and that you should give your business to sellers who do
> give you the service you so deserve.
>
> By returning the merchandise, you will no longer be my customer. You
> promised not to shop in my store again, why not undo the shopping you
> did. It will please us both.
>
> There is no need to be frustrated about this. Just pack it up, and
> ship it back. I will pay you for it. Truly if my service is so bad,
> obviously so is my integrity, and honesty, After all your feedback
> claims that I overcharged you, and I expected you to pay for returning
> it. You even stated for the whole world to see "Don't buy from them".
>
>
>
> *The order took almost 3 weeks to get to me, because it was shipped a
> week late. Customer service told me that they were a new seller on
> Amazon and they were overwhelmed They also told me that I was
> overcharged $35 for the item, which they could refund. They offer me
> the option of returning the item, but they were expecting me to pay
> for it! Don't buy from them!*
>
>
>
> Why give the satisfaction of a sale to such an undeserving store?
>
>
>
> I’m sure that you are an understanding human being. Please do the
> right thing.
>
>
>
> Sincerely
>
>
>
> Willyrox
>
>
>
> -----Original Message-----
> From: Margarita Duenas [mailto:mduenas@stanford.edu]
> Sent: Monday, March 02, 2009 2:37 PM
> To: Willy Rox
> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
>
>
> Dear Mr. Rox:
>
>
>
> Frankly, I am surprised that you keep insisting that I need to return
>
> it. At this point, I am very frustrated about it. As I mention
> earlier,
>
> I am not returning the item.It's not worth my time. Please note that
> any
>
> further e-mails from you asking me to return it will be read, but not
>
> replied. Perhaps you should listen to me and work around what I would
>
> like to do? After all, I am the customer, and I have paid for it already.
>
> Let me assure you that I appreciate your insistence. Please try to
> find
>
> another way of solve this matter, where none of us are aggravated by
>
> this further, and I am not forced to do something that I just don't
> want
>
> to do. For the record, my problem is with the service, not with the
> item
>
> itself. I can't believe that after sending you several e-mails saying
>
> that I don't want to return the item, you are still insisting...
>
> Please stop sending this e-mails. I am sure that your time is as
>
> valuable as mine.
>
>
>
> Thank you in advance,
>
>
>
> Margarita Duenas
>
> Research Financial Manager- Math Department
>
> 450 Serra Mall, Bldg. 380
>
> Stanford, California [protected]
>
> Phone: [protected]
>
> E-mail: mduenas@stanford.edu
>
>
>
>
>
>
>
>
>
> Willy Rox wrote:
>
> > Dear Margarita,
>
> > I am so sorry that we both are so insistent. Pray tell me what you
> want from me so that you will agree to return your purchase.
>
> > Frankly, I am surprised that you are so insistent, after having
> complained so much about this transaction. Surely you can order this
> elsewhere, and everyone will be happy.
>
> >
>
> > Willyrox
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > -----Original Message-----
>
> > From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> > Sent: Monday, March 02, 2009 2:07 PM
>
> > To: Willy Rox
>
> > Subject: Re: Shipping inquiry from Amazon customer
> > mduenas@stanford.edu
>
> >
>
> > Dear Mr. Rox:
>
> >
>
> > Thank you for your e-mails. As I mentioned before, I am keeping the
>
> > item. Please do not send me more e-mails about this matter. I really
>
> > don't want to discuss this matter any further. Just let me know when
> the
>
> > $35 will be refund it.
>
> >
>
> > Thank you,
>
> >
>
> > Margarita Duenas
>
> > Research Financial Manager- Math Department
>
> > 450 Serra Mall, Bldg. 380
>
> > Stanford, California [protected]
>
> > Phone: [protected]
>
> > E-mail: mduenas@stanford.edu
>
> >
>
> >
>
> >
>
> >
>
> > Willy Rox wrote:
>
> >
>
> >> Dear Margarita,
>
> >> Sorry for this addendum.
>
> >> As a customer, for sure you have the right to decide what to do. I
> am doing my utmost to reverse this sale, so that you will no longer be
> my customer. I don’t deserve you as my customer, since I missed my
> deadline. There is absolutely no excuse or remedy for this, other than
> to reverse the transaction.
>
> >> I am not asking that you give it to me, I will PAY you for it -
> full price - whatever it cost you.
>
> >> I'm sure that you can give your business to sellers that are more
> deserving of your patronage then I am.
>
> >>
>
> >> Again I thank you for your co-operation
>
> >>
>
> >> Willyrox
>
> >>
>
> >>
>
> >> -----Original Message-----
>
> >> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >> Sent: Monday, March 02, 2009 1:14 PM
>
> >> To: Willy Rox
>
> >> Subject: Re: Shipping inquiry from Amazon customer
> >> mduenas@stanford.edu
>
> >>
>
> >> Dear Mr. Rox:
>
> >>
>
> >> Perhaps I have not make myself clear. I don't want to return the item.
>
> >> Since I have paid for it and I got it 3 weeks later, I am keeping
> it.As
>
> >> a customer, I think that I have the right to decide what I want to
> >> do
>
> >> with this. I don't want to discuss this matter any further. This is
>
> >> taking a lot of my time and energy already.
>
> >>
>
> >> Thank you for your understanding,
>
> >>
>
> >> Margarita Duenas
>
> >> Research Financial Manager- Math Department
>
> >> 450 Serra Mall, Bldg. 380
>
> >> Stanford, California [protected]
>
> >> Phone: [protected]
>
> >> E-mail: mduenas@stanford.edu
>
> >>
>
> >>
>
> >>
>
> >>
>
> >> Willy Rox wrote:
>
> >>
>
> >>
>
> >>> Dear Margarita,
>
> >>> I'm afraid we don't see things the same way. You AGREED to pay
> 99.99. It was I that stated that you were overcharged, and rightfully
> offered to credit this to you.
>
> >>>
>
> >>> Amazon has ALL my money, so I can easily ask them to refund, if I
> should so want. I do want to refund - but under the circumstances, I
> want to refund your FULL purchase.
>
> >>>
>
> >>> Again I apologize for my tardiness. I am trying my best to make
> this up to you by having this whole matter disappear, by taking back
> the item in any condition it is in.
>
> >>> Please go to Amazon, and purchase another one for your husband,
> but this one, return to me.
>
> >>> Thank you
>
> >>>
>
> >>> Willyrox
>
> >>>
>
> >>>
>
> >>> -----Original Message-----
>
> >>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>> Sent: Monday, March 02, 2009 12:49 PM
>
> >>> To: Willy Rox
>
> >>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>
>
> >>> Dear Mr. Rox:
>
> >>>
>
> >>> This is an item that I have ended overpaying on top of not being
> able to
>
> >>> give to the original person that I was intended to. The item at
> >>> this
>
> >>> point is mine and I am not going to return it to you. I have paid
> >>> and
>
> >>> wait for it long enough. I am sorry that Amazon closed your
> account, but
>
> >>> shipping something as late as you did is no acceptable. Since you
> work
>
> >>> as I do, you will understand my position. Deadlines have to be
> >>> meet,
>
> >>> regardless of the circumstances.
>
> >>> On the other had, it sounds like you won't be able to give me the
> money
>
> >>> back once the item has been returned because Amazon is not giving
> >>> you
>
> >>> any funds, so why bother? What I want is my $35 refund. If you are
> not
>
> >>> able to do it right now, give me a deadline, so that I can look
> for it
>
> >>> on the credit card statement.
>
> >>>
>
> >>>
>
> >>> Margarita Duenas
>
> >>> Research Financial Manager- Math Department
>
> >>> 450 Serra Mall, Bldg. 380
>
> >>> Stanford, California [protected]
>
> >>> Phone: [protected]
>
> >>> E-mail: mduenas@stanford.edu
>
> >>>
>
> >>>
>
> >>>
>
> >>>
>
> >>> Willy Rox wrote:
>
> >>>
>
> >>>
>
> >>>
>
> >>>> Dear Margarita,
>
> >>>> At this point I insist that you return your purchase. I don't
> deserve your patronage. As I mentioned - do not worry about the open
> box - just pack it any which way you can.
>
> >>>> As I said, I will refund not only your total purchase price, but
> also your shipping charges.
>
> >>>> I’m sure that you can buy another similar product elsewhere.
>
> >>>> I realize that you work, as was I until Amazon closed my account
> as a result of your negative rating. So, at this time I am out of
> work, and need to wait 90 days to get any funds from Amazon, as per
> their policy.
>
> >>>> I appreciate your co-operation
>
> >>>>
>
> >>>> Sincerely
>
> >>>>
>
> >>>> Willyrox
>
> >>>>
>
> >>>> -----Original Message-----
>
> >>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>> Sent: Monday, March 02, 2009 12:04 PM
>
> >>>> To: Willy Rox
>
> >>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>
>
> >>>> Dear Mr. Rox:
>
> >>>>
>
> >>>> Thank you for your e-mails. My husband has already agreed to keep
> it and
>
> >>>> has opened the package, so I am not return it. It's just not
> worth my
>
> >>>> time I can't spend the time needed or a post office (or an ups
> office
>
> >>>> for this matter) trying to send this item back to you, since
> both, my
>
> >>>> husband and I work, to have the money return a week later or so.
> I just
>
> >>>> want the $35 dollar refund. Please send me a confirmation notice.
> >>>> I
>
> >>>> really want to have this matter done and over with. This is
> taking too
>
> >>>> much time already ...
>
> >>>>
>
> >>>>
>
> >>>> Margarita Duenas
>
> >>>> Research Financial Manager- Math Department
>
> >>>> 450 Serra Mall, Bldg. 380
>
> >>>> Stanford, California [protected]
>
> >>>> Phone: [protected]
>
> >>>> E-mail: mduenas@stanford.edu
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Willy Rox wrote:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>> Dear Margarita,
>
> >>>>> I slept on this transaction all night, and when I woke up, I
> realized that I do not deserve your patronage.
>
> >>>>> Please return your purchase. If you discarded the shipping
> carton and package, it is OK. Just pack to the best of your ability,
> and ship back to me. I will refund your whole purchase, AND send you a
> money order to cover your return shipping charges.
>
> >>>>> Thank you for your co-operation.
>
> >>>>>
>
> >>>>> Sincerely
>
> >>>>>
>
> >>>>>
>
> >>>>> Willyrox
>
> >>>>>
>
> >>>>> PS.
>
> >>>>> for UPS the return address is:
>
> >>>>>
>
> >>>>> Willyrox
>

>
> >>>>> For MAIL the return address is:
>
> >>>>> Willyrox

> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> -----Original Message-----
>
> >>>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>>> Sent: Friday, February 27, 2009 5:49 PM
>
> >>>>> To: Willy Rox
>
> >>>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>>
>
> >>>>> Dear Mr. Rox:
>
> >>>>>
>
> >>>>> After talking to my husband about this, I have decided to keep
> >>>>> the
>
> >>>>> order. The order didn't come with a return label, so I am not
> >>>>> sure
>
> >>>>> exactly how I was supposed to return it. I guess that you were
> expecting
>
> >>>>> me to pay for it... Please refund me for the $35 only. After
> >>>>> this
>
> >>>>> experience, I will not shop on your store again.
>
> >>>>>
>
> >>>>> Margarita Duenas
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> Willy Rox wrote:
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>> Dear Customer,
>
> >>>>>> I noticed that you received your order. Please advise if you
> are keeping it - or if you are planning to return it. As I mentioned
> previously, if you plan to keep it, I need to give you a credit due to
> the wrong price. If you return it we will refund your full purchase price.
>
> >>>>>> Thank you
>
> >>>>>> Sincerely
>
> >>>>>>
>
> >>>>>> Willyrox
>
> >>>>>>
>
> >>>>>> -----Original Message-----
>
> >>>>>> From: Amazon Communication Center
> [mailto:commmgr-autoreply@amazon.com]
>
> >>>>>> Sent: Monday, February 23, 2009 12:26 PM
>
> >>>>>> To: ndfall@verizon.net
>
> >>>>>> Cc: commmgr_seller@amazon.com
>
> >>>>>> Subject: Shipping inquiry from Amazon customer
> >>>>>> mduenas@stanford.edu
>
> >>>>>>
>
> >>>>>> Hello from Amazon.com.
>
> >>>>>>
>
> >>>>>> The buyer of the following order has sent you a message. Please
> respond to the individual directly by replying to this e-mail. For
> your reference, the buyer's e-mail address is mduenas@stanford.edu.
>
> >>>>>>
>
> >>>>>> Order ID: [protected]
>
> >>>>>> * 1 of Executive Edition Charging Valet
> - Black
>
> >>>>>>
>
> >>>>>> Important Notice: Only ship to the address shown in your seller
> account. Do not honor buyer requests to ship orders to any address
> other than the one provided by Amazon.com. Do not accept any payment
> method other than Amazon Payments. Payment for the sale may be
> withheld if these guidelines are not followed.
>
> >>>>>>
>
> >>>>>> -------------- Begin message ---------------------
>
> >>>>>>
>
> >>>>>> Dear Customer Service Representative:
>
> >>>>>> I haven't received the item that I have ordered on February 9th
> yet. It was supposed to be shipped on Febuary 10th and I was supposed
> to have it by the 19th. Unfortunately, I was counting on it for a
> birthday party this Saturday, the 21st and I had to show empty handed.
> It has been two weeks since I have order this item and I still haven't
> received it, which I find unaceptable. When I look at the UPS
> website, with the tracking number that I was given, it seems that the
> package was not shipped until the 17th (a week later) and it's on its
> way to San Pablo. I don't leave on San Pablo (I have never heard of
> this city), and the package was supposed to be sent to Stanford
> University, on Palo Alto. At this point, all that I want is to have a
> refund. It's unaceptable to take almost a month to deliver something.
>
> >>>>>> Thank you for your time, Margarita Duenas
>
> >>>>>>
>
> >>>>>>
>
> >>>>>> -------------- End message ------------------------
>
> >>>>>>
>
> >>>>>> Notice: Amazon.com may retain copies of all forwarded e-mails,
> and takes no responsibility and assumes no liability for the content
> of any messages forwarded to you.
>
> >>>>>>
>
> >>>>>> Amazon.com will never e-mail you and ask you to disclose or
> verify your Amazon.com password, credit card, or banking account
> number. If you receive a suspicious e-mail with a link to update your
> account information, do not click on the link--instead report the
> e-mail to Amazon.com for investigation. Go to amazon.com/phish to find
> out more.

ComplaintsBoard
L
9:10 pm EST

Amazon got used game. scratched. useless.

bought a used playstation 2 game starwars battlefront 2. was scratched. wouldnt even read in playstation.

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sellernomore
Dallas, US
Aug 15, 2013 10:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree:
www.woodburybulletin.com/content/twin-cities-man-who-feced-stolen-goods-sentenced-prison
I sold to them several times, and most of the time the quote is not what you get. Recently they said they didn't receive my $135 order. I didn't know until recently about their history of theft. ^ Needless to say I have filed theft charges with local police and Postal Inspector in Saint Paul. I had tracking and it showed delivered on 7/08/2013. I also contacted their local post office and was informed the package was delivered to the address I provided from my click-n-ship label. Anyway, after extensive research, I can't believe I got paid at all. I also realized on a lot of review sites that the few positives are mostly from Lydia(mx123) going by the username "ronmel"...lookup on whoismind.com. I couldn't believe everything I found, DO NOT SELL TO THEM

ComplaintsBoard
M
7:20 am EDT

Amazon restocking fee

I ordered a book which was not what I expected. I contacted amazon & rranged to return the book immediately. It was a brand new book that I bought directly from amazon.

Imagine my shock when I received the total of my refund amount. On a book that cost over $16 I am getting back $4.

Besides high shipping ($3.99 media mail) they charged me over $8.50 restocking. This is a new fee which is not mentioned anywhere in their refunds policy.

Receiving $4 bck on over $16 means it cost me $12 + to make a mistake, which I will not be making gain with this formerly honest company

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JohnMikeyGee
, US
Mar 24, 2011 5:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Buying things online is very slippery. Most consumers buy online for the convenience and the supposed ease of the transaction, free shipping, easy return policy, etc. I recently ordered from Amazon for what I thought was a complete drum set. What I received was totally useless and very costly to me. The reason I say slippery is that this is never advantageous to the customer but the company. Since I was a newby at purchasing things online I got took. This could have been avoided had I simply taken the time to review the contents of the box prior to committing. The thing for me is this, I got too excited about getting this and actually having the money to get it. I thought I was being smart. I did reviews of different kits in my price range, what they came with and how to custom fit one for my needs. I finally decide on one. My problem was that I looked at the picture and not what it actually came with. I should have known something was up when I got 1 box. Im like how does all the stuff that I seen in that picture fit into 1 box? It didnt. I realize Im being long winded but bear with me, its a process. Anyway, I contact Amazon and tell them I dont want what I recieved because its not what I thought I paid for so they told me to contact the dealer that it shipped from concerning return policy. He ended up emailing me cause Amazon alerted him. In his email he stated that he was sorry about the misunderstanding and that I could return it at my expense. I will get to that in a minute. He also stated that he tried to tell Amazon that the picture they posted would confuse someone (me) but due to red tape and because the company is so large that they would not listen. Now to the return fee. When I ordered this thing I was like, man I want it now! So I pay for expedited shipping, $62.00. The thing is I was supposed to get this within 2 days, in reality it took a week. Free shipping would have been a better choice, huh? So all in all shipping wise I paid $124.00, that went bye bye. After all this I get an email that states I will probably incur a 20% resocking fee. I was livid! I send them an email that says that they are certifiable and Im not paying for the shrink. But guess what, another $163.80 got took without even a courtesy reach around. This fine lady, her name? Restocking fee. So a total of $287.80 was gone. I went through BBB and they responded with the usual robotic speak, bit with a twist of the ol sarcasm. "If we are selling car mats and use a car to highlight the product, u certainly dont get the car." Really?! Maybe thats why I got a nasty look from the model at the last car show I went to. Oh, and guess what? Remember that problem the dealer had with the picture and the red tape? Done. According to Amazon's BBB response they removed the photo at the customers request. Thanks, though I never requested it. See right after I emailed the dealer about my problem I went back on Amazon and searched for my drums and the whole kit was gone. Now what was replaced when u typed in the searchwords was what I received, half a drum set. Thanks Amazon! Do yourself a favor at the very least dot your tees and cross your iiiyyyeees! Do you know that the same set that I wanted I could have got complete at the same price on other sites? Dont worry I slapped myself in the head.

M
M
Michael
, US
Nov 28, 2008 3:32 pm EST

Simple if you purchase an item make sure that you want. There should be no reason to put an unnecessary inconvenience on the seller when in fact he/she (i hate PC) delivered your product. So serves you right that you had to pay a high price to return the item now if the item was defective or damaged then i will think differently on the situation.

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V
2:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon won't honor payment method

I placed an order with Amazon.com for the tv and selected the electronic check method of payment on August 27, 2008. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing address. I contacted my bank (small local bank) and they had received no inquiry from Amazon. I went on working with customer service at Amazon until yesterday- we added notes that provided the proper phone number for my banks, the manager's names, and after almost 3 weeks of cancelled orders Amazon finally told me they weren't actually doing anything because they were a global company and didn't have time to mess with these things. I feel that if they aren't going to honor a payment method for purchases of a certain amount, then don't offer it or at least be honest with the consumer and tell them to take their business elsewhere.

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AbsolutelyWoman
Prince George, CA
Aug 27, 2009 3:20 pm EDT

If you live in canada or any place other then the U.S. they wont honor your order. Just like I am going through a problem with them paying me money they owe me for work I did for them. I'm american living in Canada and they wont make payment to my bank. Just because it isnt a American bank account. they also have been telling me that I have to have an American drivers lisense. or I can get one of their gift cards i cant use on one of their international sites. LOL! I gave them thirty days to send me a check. Now for me to wait. If i don't get my pay I will be turning them in. really the people at Amazon seem prejudice to me. Look up what they have done to others in the past. btw, Anyone that has proof and wants a word in on things that Amazon has done. Send me your information. Absolutelywoman2@gmail.com. I might make this very well known what Amazon is doing. really truely Amazon is doing wrong to others.

W
W
WORRIED CUSTOMER
wic, GB
Jun 19, 2009 5:03 pm EDT

They then play merry go round and the customer is humiliated by showing your cart. It is my wish to browse items and whether they are Heidegger or what ever. I am entitled to see the website. If they do not deliver, getting a refund is a problem. They cannot walk away just because the item was sold by a third party seller who can make the customer look like an idiot. What can poor agents do? They answer telephone calls and cannot act on the company's behalf!

W
W
WORRIED CUSTOMER
wic, GB
Jun 19, 2009 4:59 pm EDT

Very worrisome and the once the customer is hooked there is no way out. The company shrugs its shoulders if it is a third party seller and there is nothing the customer can do. The seller is the king here.

ComplaintsBoard
K
3:40 pm EDT

Amazon duplicate orders-beware!!!

I placed an order on Sept. 24, 2008 for 2 DVDs and 2 books. I received a confirmation for 4 orders but I didn't check the body of each e-mail, only the subject line. Today I received in the mail 2 of the same DVDs from the same company. In speaking with an Amazon.com representative, they said I clicked the "One click" order button twice. Now, I kow it might be possible to do it once, but not twice! And it would have been by accident, anyway. So, I have 2 sets of DVDs ordered - one already here and one enroute. I may be able to cancel one if it hasn't been sent yet but the one I received, I have to absorb the shipping/handling fee if I return it.

My advice for anyone using the Amazon.com "One Click" order button, check the status of the order within 90 minutes and make sure there isn't a duplicate - if there is, you can cancel it. Also, check the body of your e-mail for confirmation of each order and specific titles. Especially when you are ordering more than one.

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Ron M
,
Oct 14, 2008 3:39 pm EDT

I ordered one DVD on Sat night. Since then, the same order has been placed on Sunday, and again on Monday. How can you check within 90 minutes if you're not even on the computer?!?
They told me to turn one click off. I've used one click for several years with no problem.

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4:54 am EDT

Amazon unshipped & undelivered paid for item

On November 16, 2007, I sent a $99.92 cheque to Amazon.com as a payment for two books I ordered. After about 7 weeks, I received only one book. Since then I've sent e-mails, letters, and even a registered letter personally addressed to Amazon.com CEO.
However, all my messages have been totally ignored. No reply explaining the cause of this unfortunate error for which Amazon.com is the sole responsible has been issued up-to-now. I said 'unfortunate' because I urgently needed the book to hand over a research proposal.
I've all the neccessary evidence and I 'm fully responsible for what I'm declaring.

my order reference number: [protected]

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huspania
edinburgh, GB
Apr 07, 2011 1:33 pm EDT

i agree with you pal, as amazon.co.uk is now problematic and now solving issues relating to underliverd items. i was also delivered a fake item by third party seller at amazon.co.uk but uptil now have't got my money back. i am stuck in between now.

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7:38 pm EDT

Amazon amazon treats her faithful customers of many years like dirt - buyers beware!

I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon does to her faithful customer.

I make purchases of at least 20 to 30 books in each order several times a year, so I do consider myself a “big” customer of Amazon’s (let the reader be the judge). The reason I make such regular purchases is this - I am doing research and require books for my papers. Besides, I am a bibliophile and an avid book collector.

The quality of Amazon packing has progressively deteriorated over the years. In the early 2000 (i.e. from 1999 to 2003), Amazon shrink wraps my books for delivery. In the last few years, the packing has decline to such an extent that, several books were simply thrown into a box – sometimes with nothing and sometimes with a plastic bubble on top – and the books were shipped all the way to Asia with such flimsy packing. Imagine 10 books in one box (the orders of say 30 books were often split into a few shipments). What do you expect to see when the books arrive?

Needless to say, there are badly damaged books in every shipment.

I never requested for replacement of books with minor damages i.e. slight dog-ears, little dents, or even a mark here and there. Thus far, I have only requested for replacements when the damage is substantial i.e. numerous dog-ears, dents to corners of books, torn covers (even torn hardcover jackets), or crushed pages.

Apparently, Amazon dislike customers asking for replacement, even when customers were to send back those damaged items. Recently, I asked for a replacement of a damaged book which was an expensive item. The damaged book was sent back to Amazon, but Amazon sent me another damaged book as a replacement! I do not know if the damage was due to transport or originally there, but the book had dents, crushed pages throughout, and markings.

I therefore requested for a second replacement for the damaged book. But this is what I received from Amazon in my email the next couple of days:

Email from Amazon Management:

Date: Wednesday, 27 August, 2008 11:03 PM

Hello from Amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at mailto:[protected]@amazon.com.

Please do not contact regular Customer Service again, as they will no longer be able to assist you.

Regards,

Account Specialist
Amazon.com

With the aforementioned email, I can no longer access my Amazon account. What’s more, all my standing replacement orders and credit card details were frozen and taken by Amazon (can’t I at least DELETE my credit card details? What about those well-known Amazon hackers who hack into accounts to steal credit card details?). What’s most frustrating is that – I cannot even log into my Amazon account to stop SPAM mails from Amazon from being sent to my email account.

This is what I wrote to Amazon after receiving the aforementioned email.

Date: Thursday, 28 August, 2008 12:06 AM

Dear Amazon,

Re: Closure of My Account After So Many Years As A Customer

1. I do not understand why you have closed my account without even discussing this with me. The alleged "extraordinary number of incidents" were not due to any faults of mine.

2. Take for example, the numerous paperback books I ordered. In order to prevent damage due to the packing of MANY books into one box, I have been splitting my orders recently (and PAYING MORE as a result) into lesser and lesser books. Go and check it out: it would be cheaper and more economical just to purchase all the books in one order. Instead, I choose to pay more and split the books up into several orders (like 10 orders). With each order, I have to pay a shipment surcharge. I am willing to do so because the packing is very poor, and the books often arrived damaged. The soft-covers were often placed into a box with nothing, or a simple plastic bubble. The books become damaged when the corners of the books rub/knock against the inside of the box or when the books rub/bang into other books within the box.

3. Hard-covers were more resilient to transport, but not all books come in hard-covers. Even so, I have hard-covers damaged every once in a while. Some hard covers had badly torn jackets.

4. Thus far, I have returned damaged items as instructed.

5. Furthermore, I had appealed to shipment (like writing to them) to pack my books well i.e. to wrap my books in a plastic shrink wrapper. Once in a blue moon I get books wrapped in a shrink wrap, but even so, the shrink wrap was done such that the corners of the TOPMOST book were bent inwards (due the to hasty shrink wrapping or carelessness). As a result, the book was damaged.

6. Other than the packing problems, I had no other complaints against Amazon. I never complained when my orders were delayed for months. I never complained when you say that a book was in stock, and when I ordered, you cancelled my order because there is no stock. I never complained when you cancelled an order because the price was allegedly a “mistake” (too low and couldn’t make a profit?). Why didn't you just pack my books properly? There were even times when I had to re-order the damaged book because your replacement book was damaged as well.

7. I am a book collector, and I will want my books in new or reasonable condition as I had indeed paid for NEW books, not damaged ones. I will accept the book if it has no dents, severe dog-ears, torn or bent covers.

8. Lastly, I have purchase books from you for more than 7 years, and have given you much business. You could at least DISCUSS this issue with your long time customer.

9. This is not the way to deal with a faithful customer of so many years.

Yours sincerely,
XXXXXXXXXXXX

Conclusion:

I would like the readers to be aware of how unprofessional Amazon is even with her faithful customers. Buyers beware!

Update:

Seems like the problem is widespread!

http://forums.slickdeals.net/showthread.php?t=908910

/URL removed/

http://forums.highdefdigest.com/blu-ray-bargains/50451-anyone-elses-amazon-com-account-get-closed.html

http://www.complaintsboard.com/complaints/amazoncom-c93533.html

http://www.epinions.com/content_442900319876

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ConsumerBWare
Hughesville, US
Jan 15, 2011 6:48 pm EST
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I place many orders at amazon as well. Mine are typically small orders of one-four items at a time. I have noticed that if my purchase is from a secondary distributor, then packaging and the quality of the items once received is less than I would expect from amazon. I have complained but have not heard back from them.

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alex bernuy
, PE
May 24, 2010 6:41 pm EDT
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does it happen only to foreigh customers?
no complaints from customers within usa?

i agree with serious collectors, i too want my purchases well protected !

AMAZON should respect international customers and keep their accounts open as long as customers are purchasing

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das2
melbourne, AU
Aug 16, 2009 9:14 am EDT

Amazon have become a disgrace. I have shopped with them from their earliest days, but not any more. Books used to arrive in mint condition tightly wrapped to a strong piece of cardboard. Now they just throw the books into a box, throw in some plastic air cushions on top and send it off. I am in AUSTRALIA. Virtually all my recent purchases from Amazon arrived damaged. By the time I got them, the return period had expired. As a previously loyal customer, I sent an email explaining the situation. I received an obvious cut-and-paste stock-phrase letter telling me to use the packaging feedback radio button, as if this in any way solves my problem! Emailed a goodbye letter, got back another reply from a different individual using the same stock phrases. Cut-and-paste is wonderful. Amazon, do not outsource to India. It never goes well. Goodbye Amazon. You were great in your day.

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6:47 pm EDT
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Amazon - they closed my account and no refund

Here's what I received from them via email. — Hello from amazon.com. A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments. In the normal course of business, the occasional problem is inevitable. the rate at which such problems have occurred on your account i...

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10:57 pm EDT

Amazon terrible customer service people create mistakes that cost us money

Amazon.com's supposed customer service is difficult to deal with. The Web site didn't offer the kind of help I needed, so I finally unearthed their phone number (cleverly concealed) only to talk with someone whose English was difficult to understand. He created a problem which resulted in my having to reorder. But following the "help" suggestion that explained I could combine orders (and thus save the shipping costs of the added item), I found that you can only do this if you manage to complete the "combine orders" in a nanosecond or less. If a minute elapses, you cannot combine orders. The second person I talked to was totally incomprehensible, and I really am not sure what we were talking about. The final result after a couple of phone calls, cancellations, reorders, and frustrating attempts to get the right book back into the order was that I had to pay shipping for a book that should have been on the first order (and thus not charged for shipping). Does Amazon perhaps seek out people whose English is so difficult to understand that customers wind up just hanging up and resigning themselves to do business elsewhere?

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ladyhousewife
, US
Jun 12, 2011 10:26 pm EDT

I purchased a refurbished ipod nano from Amazon. I received a very worn and used unit with no battery. Amazon refused to refund my money. Amazon is a flea market, they do not stand behind what they sell and do not care about their customers. If you buy online do not use amazon.

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atale of caution
, US
Feb 10, 2011 8:47 pm EST
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A lot of companies outsource their services, especially customer complaints. You are actually talking to someone in India most likely, hence the thick accent. Also, culturally people in other countries are not used to being able t complain or confront their superiors or bosses and find that Americans are not respectful enough of superiors or may be too whiny. I was told once that 50 degrees inside my house was not to be complained about. I immediately requested an American representative stateside to discuss my broken furnace. Politicians especially Republicans are paid big bucks by lobbyists to outsource our jobs and even our medical records which are read by techs and doctors outside he US. Our medical records and billing are done by India and other foreign countries. Talk about national security. All theses foreign countries know all about your medical history.

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ckeithley
Millboro, US
Nov 05, 2010 7:45 pm EDT

Essentially to hide in a cave and send out disturbing emails that you can't respond to. It recently happened to me. I received an email from an "account specialist" regarding a purchase somewhere in the past. Problem is, however, they lock your account and you can no longer gain access to fix the problem. The customer service reps are completely clueless and know nothing more than you do. To make matters exponentially more frustrating you cannot contact these "account specialists". You can't email them and you can't call them. Evidently, unlike the rest of the modern business world, these people don't have phones. Not even the customer service reps can connect you to this group of people. So, they lock your account and accuse you of doing something wrong. And, to push your frustration to a new level, you can't contact anyone to learn about the problem or attempt to fix it. Welcome to Amazon.com. Yes, this is how they treat their customers. Much like criminals. It's an interesting if not inept concept of operating a business. Guess what Amazon, you aren't the only merchant on the internet. In fact, there are plenty of competitors that understand how to properly treat a customer. Perhaps the loss of my business won't impact you much. But it's obvious I'm not the only upset customer. There's little wonder why your ratings are in the toilet. Similar to many other over-sized companies out there who have lost touch with the customers who support their business. Keep ignoring it. The marketplace will punish you accordingly.

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carol
,
Aug 20, 2008 7:58 am EDT

I have had a similar experience.

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carol
,
Aug 20, 2008 7:52 am EDT

So what IS Amazon's phone number for complaints?
I have a complaint, too.
Thanks

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8:03 pm EDT
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Amazon - rip off

I only sold items on Amazon.com for a few days when the Seller-Performance Team at Amazon.com blocked my account. I found that I had included my email address in a seller comment which was breaking Amazon's policy. Then I agreed to their terms and they re-opened my account. Later the next day, someone from the Seller-Performance Team once again blocked my...

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Amazon money stealing

In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product was considered new-open box because the box was not sealed by the manufacturer anymore but the product, the camcorder was never used, therefore, brand new. Before shipping it to the customer, weve taken it out of the box and checked everything was ok and that all the accessories that were supposed to be in were actually in the box. All was included; the camcorder was in a perfect condition. We packed it and shipped it to the address the customer provided us with.

After several weeks we received a complaint from the customer as well as a negative feedback on our amazon.com account. We also received an email from amazon.com informing us about the issue and requesting our action. Immediately, we logged in to our and responded to the customer, we reassured her the camcorder was in a perfect condition when we were sending it out to her. We asked her what would she like us to do in order to resolve the problem. She replied in an email, said shed like to replace the camcorder. When we tried to reach her at the phone number she gave us in the email, we found out she is not from the US, Sheila M. lives in Venezuela. She had us ship the product to a shipping company in Miami, FL and they were supposed to ship the item to Venezuela.

Our shipping policy clearly stated we do not ship outside the US therefore we are not responsible for the items in transit while being shipped outside the United States. We shipped item in a perfect condition to the address the customer provided us with. What happened after that is not our fault, we didnt choose the company, customer did, were not responsible for the item anymore.

When we tried contacting amazon.com a few days later to see what can be done about this case, they said theres nothing to be done anymore, the customer will be given a refund and we get nothing. When we were inquiring about the reason, they said we received an email on May 6th and were supposed to reply within 5 days. Failing to do so results in our loss of rights in this case, we cant do anything. When we said we did try to resolve the issue and contacted the customer, the amazon.com customer service representative told us to email A-to-Z Guarantee Program regarding this, said we should be able to work something out even though we did not respond to the email itself as long as we tried to resolve the issue.

We emailed the amazon.com immediately, explained we responded to the issue, contacted the customer and tried to resolve. We also explained our situation, said we shipped the product in a perfect condition and are not responsible for the item in transit while being shipped outside the US by an unknown shipping company. The response we got was:

Thank you for writing back to us. Sellers are protected and are not held accountable as long as they follow our guidelines specified in Participation Agreement and they respond to our inquiries in a timely manner. As previously stated, your account was debited for this particular transaction because we did not receive a response to our email that was sent to you on May 5th. Please note, the buyer is automatically eligible for the A-to-z Guarantee, whether they return the item or not.

At this time, it is too late for us to represent support for this claim, as it is closed. We will not be able to credit your account for the amount of the transaction. Please note that this is the final decision.

What happens if a merchant is unable to answer within 5 days? If he�s on a vacation? Or in a hospital? And the fact that he did respond and it was by going directly to his account and answering the customers complaint is simply negligible?

We did our part, shipped item just as it was described. When we received the complaint, we responded to it, tried to resolve the issue. When we try to explain we are not responsible for whatever happened to the product on the way to Venezuela, amazon.com refunds the customer and states were not eligible for anything, not the money, not the product. THEY DO NOT CARE ABOUT THE FACTS!

HOW MANY PEOPLE HAVE THEY STOLEN THE MONEY FROM ALREADY?!

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SavvySeller
Federal Way, US
May 21, 2009 12:44 pm EDT

I'm sorry you had to learn the hard way, but there are some real misconceptions in your post that need cleared up so others don't make the same mistakes. Please bear with me and know that I'm not pointing any blame at anyone. These are mistakes that anyone can make!

As a small business owner (and selling at Amazon or ebay *is* a business) - it's your responsibility to stay on top of your business communication. Five days to respond is perfectly reasonable. Who sells things on the Internet and doesn't check their e-mail every day? How do you know if you have a sale?

If you're going to be out of town or in the hospital, put your account on "vacation." It absolutely stinks that it takes this kind of circumstance to teach this kind of lesson, but I can guarantee you if yo ucontinue to sell on Amazon or ebay that you'll be checking your mail more often, am I right?

Another thing I'd do is insure your packages if you're selling something that is more expensive than you can write off. When I sell online, my threshold is $25.00 USD for signature required and $50.00 is when I'll pay extra for insurance. I simply add the $1.00 for insurance to the price of my item when I list it. That keeps those costs form cutting into my profit.

I hope this helps - I really do.

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kiml
East Brunswick, US
Apr 16, 2009 9:57 pm EDT

Something similar happened to me. I sent out new video game hardware for the Playstation 2, but because it was in an open box, which I stated in the "comments" section, the buyer complained, and asked for her money back. I told her that was okay, and she could ship the item back to me. She refused, saying she didn't want to look at it, she just wanted her money back. The item was BRAND NEW, just with an open box. She said I wrapped in in "toilet paper", when it was clearly tissue paper, actually the kind from Yankee Candle. She filed a claim and Amazon immediately gave her her money back, stating that because it was in an open box, I violated their terms of service. They would not even refund my shipping! I bet the girl is playing with her new toy right now.

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