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Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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10:06 pm EST
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Amazon seller complaint

Dear reader of this email
This email is a attempt to gather people that have been messed over by Amazon. Had there funds held for 30 to 90 days. That keep you from restocking your goods to sell and fill orders.
Or if you have bout something that was broken or no good and never got a refund.

I have contacted a law firm from Clarksville.
That may take this case against Amazon if I gather enough people to take them on.
If you get enough people you can topple even the digest beast. I million strong and we can make things happen. It is time to fight these beast.

All them rip-off cons and scams. Steeling is a crime! and they are getting away with it!
Its time to make them pay!

Just email me and say count me in..
[protected]@yahoo.com
Please pass this email on.
Babylon will burn.

Read full review of Amazon and 4 comments
Update by rastamike
Dec 05, 2011 1:17 am EST

$1, 500 to much to let go. i gonna burn dem rass

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Reviewer76436
,
Oct 22, 2015 12:22 pm EDT

See the profile of a crazy product-reviewer "maggs" who is someone's dirty mistress and whom amazon.co.uk dearly protects by not taking away her clearly abusive and false reviews posted under her paranoid peaks: http://www.amazon.co.uk/gp/pdp/profile/A1SXVBBBNRTKAP/ref=cm_cr_dp_pdp

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At _Your_ Service
Gary, US
Dec 04, 2011 11:22 pm EST

Well I don't know much about Oldtimer, but I can tell you that Venice is no day at the beach. I think a lot of members are deceived into thinking that she is a very like-minded person. In reality it's more like she is a "selectively" like-minded person. She is often rude to those that are not in that selective circle. I think she fits the cyber-bully category perfectly. Being very popular on the site gives her more ammunition in confrontations. She'll also join in when lessor known members are attacked. Usually she'll type the users name followed by a +1 or 10. That's my3cents.

English Ian
English Ian
, GB
Dec 04, 2011 11:14 pm EST

Bloodclot son's of ###... sympathy to you but don't waste yr energy any more... move on, pedro

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dia3766
, BJ
Dec 04, 2011 10:56 pm EST

they would only hold the money if there was a problem, i have sold stuff off of amazon before and never had my money held

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1:02 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Amazon - Amazon Prime=Scam.

I was looking to purchase three specific items on Amazon, and someone told me about the free shipping with Amazon Prime. I started the trial, thinking that having this service would be worth it to save on shipping and handling. I went back to get the items I wanted, and I was happy to see that the t-shirt I wanted to get was eligible for the Prime free...

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10:54 am EDT
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Amazon incorrect refund

Here is my online chat with Customer Service. In all of my conversations, Customer Service has proved totally incompetent and barely literate.

Me:Hi,
Here is the issue I have. I bought this order as a gift.
The gift recepient returned the gift following the gift return instructions and included his Return Authorization in the return package.
Instead of e-mailing him a gift card, Amazon sent me a notification yesterday that a refund will be issued to my old credit card. Since I made this purchase I have cancelled this credit card and will not receive any refund.
Furthermore, this is a direct breach of Amazon's gift return polcy.
I called and emailed Amazon a couple of times yesterday requesting that you cancel the planned refund and issue a gift card to the gift recepient. Since I have not received a reply, I want to ask you about the status of my request. Please let me know.

Reena:Hello, my name is Reena . I'll be happy to help you today.

Me:Thank you.

Reena:You are welcome. Please allow me few moments.
If you card is cancel then please contact the bank you will receive the refund in from of check.

Me:I cannot do that. The bank is in Korea. They don't speak any English and have no English phone line.
Why can't you just cancel the refund? It has not been issued yet.

Reena:Oh I am sorry.
Can you hold for a minute or two while I look into the matter?

Me:Sure.

Reena:Sorry to keep you waiting.

Me:No problem

Reena:Thank you.
In this case please wait for 3 days and if you don't get the money, I will make a follow up and escalate it to our billing team.

Me: Are you sure there is nothing you can do now? After all, it is Amazon's fault for not issuing the gift card, and now I am stuck with having to deal with months of bureaucracy at the Korean bank.

Reena:I am sorry this order is not gift marked that is why the amount refund on your card.

Me:Yes, it is gift marked.

Reena:I am sorry I can see that. Please wait for three day I will escalate it to our billing team.

Me:Is it possible to send my request to the billing team now? Perhaps they can cancel the planned refund.
Maybe they have phone number I can call?

Reena:Billing team is an internal support team.

Me:I see. That doesn't seam right. Anyway, thanks for your help. Bye.

Reena:You are welcome.

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2:32 am EDT
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Amazon merchant abuse

I am an Amazon.com Merchant and sold my Apple iPod touch 64 GB (4th Generation) NEWEST MODEL on August 15, 2011 to a customer in New York. The ipod is in mint condition and the description clearly states that in my listing. I insured it and made sure the customer got it as soon as possible. Two days later Aug 17, 2011 she receives the ipod and automatically files a complaint stating the ipod is not as described and was hoping to get a discount. We refused to comply and told her to return it. She mails it out first class with a tracking number. After 3-4 days we find out the address she shipped it out to, was the wrong address (sounds like it was done on PURPOSE. We contacted amazon.com several times and they kept reiterating: "Guarantee reimbursement is not intended to serve as a normal method of seller
refunds. It is the responsibility of the seller to work with their buyers to
resolve differences. Sellers should respond to buyer contacts and make every
effort to address customer problems."
So in other words the merchant (seller) has no protection and is basically screwed. The buyer has an A-Z protection so what about the seller?! Does this mean that the customer will get away with practically keeping my ipod ($279.00) and amazon is allowing such illegal activity? According to the law here in the USA, that is called THEFT and amazon is allowing her to get away with THEFT. The customer failed to deliver the ipod to the right address therefore she will get the ipod back and most likely keep it. I doubt she will return it again (probably to the wrong address if she decides to send it out again) once it gets back to her. We have contacted both parties (amazon and the customer) as amazon suggested but we keep getting the same response. So if the seller adds insurance to a sold product wouldn't it be fair to insure the returned product. Tit for tat? Amazon.com needs to create two new policies: A buyer protection plan stating mandatory insurance on high priced returns between the buyer and seller. Being a merchant makes me a Amazon.com customer since they get my commission everytime I sell something therefore it is only fair to return the favor with somekind of merchant (amazon's customer) protection plan covering whatever reason such as a damaged return, purposely or accidently shipping to the wrong address ect. The title Amazon.com employees carry is Seller support….far from supporting the seller mind you.

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Update by Carmelina Spinelli
Jan 11, 2012 4:41 am EST

So very true Carl !

Update by Carmelina Spinelli
Jan 11, 2012 1:38 am EST

Yes I do agree!

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Carl Jamison
, US
Jan 11, 2012 1:42 am EST

That is a ridiculous suggestion heath2011. Videos and pics can be edited, tampered with, falsified, time stamp changed, you name it. A video would prove nothing.

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gbean425
New York, US
Jan 10, 2012 10:39 pm EST

The exact same thing happened to me today. I luckily caught it before I was out any money because I cancelled another order i had. But this is faud in the purest terms. I would like to see Amazon investigated. If a customer is refunded their money they should return the merchandise point blank!

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5:19 pm EDT

Amazon bad seller treatment

I sell items on Amazon.com and have made Amazon.com close to 500 dollars every week just on commision since when you sell items on their website they take a certain percentage of the amount. I have had great comments throughout selling and a buyer claims that he did not receive the item that he bought and I responded to every question that the buyer asked . I the seller even offered to send another product (same product), But denied any deal . I sent Amazon.com proof of these statements and conversations. In one year I make Amazon.com close to 12, 000 dollars a year and this guy has 0% of satifaction from sellers' and buyers' since it publicatley stated next to their name. Amazon.com stated that I did not show any evidence of me shipping the item, So they will take that amount out of my bank account. So sellers' out their beware of this company this company can not make smart decisions and it's very very sad cause everytime I had a problem in the past with this company it's like dealing with little kids with jobs you know and I don't want anyone to go through this because this buyer can receive the item and claim that he didn't and receive their money back so you basically give them the item for free.

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1:25 am EDT
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Amazon account closed right after my trade-ins are accepted and processed.

I have been a loyal shopper to Amazon.com for years now and I enjoy shopping at Amazon.com.
I have Amazon prime as well and I just got approved for Amazon credit card after I got suspended (kinda makes no sense).
Let me first clarify: I had NOT bought any big ticket items, nor have I returned anything excessive or expensive.
For the past few months for example, I had spent over $2000 on amazon.com alone, and I only had 2 returns, one for a defective item that costs $10, and another for a wrong item sent to me that costs $28 (approx).
If you look at the math, my return rate, if anything, is about 2% of what I bought.

I am moving in 2 weeks and I had started packing up everything. I noticed I had a lot of used games, old textbooks, old DVDs, etc and Amazon.com had a trade-in program.
I figured I might as well trade them back in to Amazon.com, since it is convenient, shipping is free, and I was gonna shop at Amazon one way or another regardless so Amazon credit will do just fine.
The items were received by Amazon last Friday and yesterday (Monday), and was only processed today for Amazon credit.
I had received 4-5 emails regarding my trade-in, with the last email sent at 1pm sharp.
Within 12 minutes, I received another email from amazon (pasted below) that my account is suspended.
There is completely zero basis unless you want to count trade-ins as returns. If so, they should have said and I would have never traded anything in. I would have just sold it on ebay.com or half.com or even amazon.com directly myself.

Another problem that I could think of was a problem with shipping for one of the packages that was resolved by the UPS. I had purchased a Macbook Air and the UPS guy had misplaced the package. Eventually the package was found and everything was good. I had contacted Amazon when the package was still missing, but did not file for a claim for any replacement or refund. I did not bother updating them about the situation either since the package was found and everything was OK and also because of the fact that a claim wasn't filed to start with.

Other than that, I do NOT have any returns/replacements at all. I had talked to Customer Service a few times for late shipments and once they gave me a $5 Amazon credit because it was grossly late (by 2 weeks).
I cannot think of anything else that is acting negatively onto my account that has caused such an action.

I had emailed Amazon Account Specialist department and had no reply as of yet but am not expecting any till 1-2 days later since that is the time frame it takes I was told.
I had called Amazon many times at their corporate location, talked to their Customer Service Department, their "escalated" customer service Department (Search & Rescue is what it is called), and attempted to talk to their Executive customer Relations department but to no avail.
I had sent emails to other departments too including their Executive Customer Relations (ECR) and am awaiting reply.

It looks very dubious to suspend me right after my items are processed for Amazon credit.
Now I can't access the credit and they won't refund according to their policy.
They won't send the items back to me either.

Some facts about me:
My purchases are mostly small ticket items, such as for dog supplies, printer ink, textbooks, camera accessories, small electronics, skincare products, surge protector, power cords, home and gardening items, and 1 computer laptop.
I had not returned anything expensive this year.
Last year August I returned a set of speakers ($800) because it was defective/damaged. Subwoofer had a big crack like someone hammered it.
Other than that, nothing else.

EMAIL AMAZON SENT ME:

Hello,

A careful review of your account indicates that you've requested refunds and replacements on a majority of your orders for a variety of reasons.

In the normal course of business, we expect there may be occasional problems. However, the rate at which such problems have occurred on your account is extraordinary, and it cannot continue. Effective immediately, your Amazon.com account is closed, and you will no longer be able to shop in our store.

All other accounts related to yours have also been closed. If you were to open a new account, it would also be closed. We will not accept the return of any additional orders placed under a new account, and we won't issue further refunds for those orders. We appreciate your cooperation.

If you’re a Kindle customer, you'll still be able to purchase Kindle content and access the “Manage Your Kindle” services for your account.

Going forward, any questions must be directed to [protected]@amazon.com. Please do not contact Amazon's Customer Service department, as they will no longer be able to assist you.

Best regards,

Account Specialist

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6:32 pm EDT
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Amazon amazon/trs scam

I made a purchase at Amazon.com. I accidently selected a closed bank accout that I had configured on Amazons site. Amazon shipped the item before the check was posted. The bank of coarse denied the check because the account was closed. There was no communication from Amazon or TRS that there was a problem. I found out a week later when I tried to write a check and it was refused. I contacted Telecheck and found out what I had done then emediatly contacted Amazon to fix the mess. Several email later Amazon said they could do nothing to fix this and I would have to work with the collections agency that contract with TRS which affiliated with Telecheck. I called Telecheck and they show checks on that closed account a approved.

Do not trust Amazon.com to communicate with you when there is a payment problem. They will sic their dogs from TRS on you and kill your ability to write checks

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10:56 pm EDT
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Amazon double charged with no refund

About three months ago I ordered my boyfriend's birthday gift worth £50.45 with amazon. I was given an estimated arrival date and had confirmation it had been shipped to my address. However, a few days later I recieved an email stating that there was a mistake with the despatch department and that my item wasn't actually in stock. I would therefore be refunded so I odered his present from another site.

After checking my bank details a couple of weeks later, I noticed that amazon had not given me my refund, but charged me twice for the item I wasnt recieveing. This then came to £100.95 so I decided to call the complaints number. However, amazon's employees insisted this was the banks error (which my bank denied claiming it was impossible). Amazon refused to refund me as it was showing up on their computer screen that I had been refunded (the error was not processed.)

I could understand that without evidence why they were not going to refund me anything. My bank sent amazon two signed documents stating I have not been refunded, and my bank manager was also kind enough to call different departments which I, as a customer, has no means of contacting. This made little difference.

Amazon then decided it still wasn't their fault but frued of the use of my bank card being used online. (I really didnt understand this one..) But again my banks freud department denied this and again, gave evidence.

Customer complaints have sent me to my bank a total of six times in three months, I have called six times to customer services to find I have been put onto another member of staff (which means I go around in circles being given the same excuses) and had three emais with different "solutions" and instructions- oddly enough not one simply said "yes of course we will refund you." I also offered to send my bank statements by fax, email and post but again oddly enough, amazon said this was not possible. Any time I was given a direct email by an individual explaining who to contact next I was unable to email in return, as the reply option was not availbale for that email address! I was not even gievn confirmation that any of my letters from my bank were recieved- I wouldnt be suprised if they were just dumped in the bin!

Isnt it funny though- if I order something my money gets taken out within 3 working days... if i want a refund (exactly the same type of transaction) it takes me three f***ing months!

Im still waiting for amazons next excuse, wonder what it will be this time...

I still have not had any refund. In my opinion amazon are on the same level as scam artists. I have never been treated so bad by any company. Their customer service is uselsss

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Kalter
, US
Jun 03, 2016 8:29 am EDT

About three months ago I ordered my boyfriend’s birthday gift worth £50.45 with amazon. I was given an estimated arrival date and had confirmation it had been shipped to my address. However, a few days later I received an email stating that there was a mistake with the dispatch department and that my item wasn’t actually in stock. I would therefore be refunded so I ordered his present from another site.

After checking my bank details a couple of weeks later, I noticed that amazon had not given me my refund, but charged me twice for the item I wasn’t receiving. This then came to £100.95 so I decided to call the complaints number. However, amazon’s employees insisted this was the banks error (which my bank denied claiming it was impossible). Amazon refused to refund me as it was showing up on their computer screen that I had been refunded (the error was not processed.)

I could understand that without evidence why they were not going to refund me anything. My bank sent amazon two signed documents stating I have not been refunded, and my bank manager was also kind enough to call different departments which I, as a customer, has no means of contacting. This made little difference.

Amazon then decided it still wasn’t their fault but frued of the use of my bank card being used online. (I really didnt understand this one..) But again my banks freud department denied this and again, gave evidence.

Customer complaints have sent me to my bank a total of six times in three months, I have called six times to customer services to find I have been put onto another member of staff (which means I go around in circles being given the same excuses) and had three emais with different “solutions” and instructions- oddly enough not one simply said “yes of course we will refund you.” I also offered to send my bank statements by fax, email and post but again oddly enough, amazon said this was not possible. Any time I was given a direct email by an individual explaining who to contact next I was unable to email in return, as the reply option was not availbale for that email address! I was not even gievn confirmation that any of my letters from my bank were recieved- I wouldnt be suprised if they were just dumped in the bin!

Isnt it funny though- if I order something my money gets taken out within 3 working days… if i want a refund (exactly the same type of transaction) it takes me three f***ing months!

Im still waiting for amazons next excuse, wonder what it will be this time…

I still have not had any refund. In my opinion amazon are on the same level as scam artists. I have never been treated so bad by any company. Their customer service is useless.

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Wanda Powell
,
Sep 26, 2008 11:32 am EDT

Amazon sent notice that my charge card was in error. I spent a good deal of time trying to contact Amazon to correct the error. My time is valuable as well as theirs. They are charging $50 in fees for the wrong card number. I feel that is excessive and not warrented. Their file contained several old accounts, the system is set up so that when an order is placed you will be charged for an error instead of immediately letting you know there was a problem. To me THAT is FRAUD ON THE PART OF AMAZON!

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2:33 pm EDT
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Amazon gift cards

I have a $510 balance from gift cards at Amazon. I wanted to purchase a IPad 2. Amazon doesn't carry them, just their merchants have them. But the cheapest one I can get is $560.00. But Amazon sells Target gift cards. Target also sells the Ipad 2 I want for $499.99. So I thought I would buy a Target gift card purchase it that way. Amazon will not allow you to do that. You cannot use your Amazon gift card balance to purchase gift cards. Cash only. That is not right. If they are going to do that then they shouldn't even have Target gift cards for sale. Basically they are making me spend my gift cards with them to purchase the same IPad for $60 more. So I am basically being robbed of $60 because the refuse to sell me a Target gift card. So I absolutely HATE Amazon. I have talked to customer service for 3 days straight, and they keep saying somebody will call me from the resolution department. Well day 3 here and still no call. So not only do they lie, about trying to help you, they just don't CARE at all.

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9:10 pm EDT
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Amazon service going downhill

Amazon apparently is no longer honoring it's Amazon Prime commitment to ship within two days. Trying to work through customer service has been surprisingly pointless and tedious. No response to my email inquiry. The online chat feature was even more tedious and pointless. Oh, they admit that they aren't sending it as promised, but that's it. Sorry. A wasted 20 minutes on line with someone in India or maybe Pakistan who simply read me what was available online as if that constituted a service. Amazon Prime is no longer prime.

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OhWowReally
, US
Jun 17, 2011 9:45 pm EDT
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"To ship within two days" - No, that is not a promise for Amazon Prime members (btw, I am a Prime member as well). The promise is two day shipping, which means once it leaves the warehouse, it will arrive within two days. When a product actually leaves the warehouse is a different story all together. Are you sure the item you ordered was available for immediate shipping? I just purchased a book that said on the page that it takes 10-12 days to ship, but once out the door, it will arrive in two days. Also, are you sure the purchase you made was through Amazon? If you bought it from a third party seller, then that does not qualify you for perks of Prime usage.

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Amazon complete incompetence/false advertising

Amazon.ca is a terrible company and should be put out of business. I ordered an item on May 2, 2011 and it is now May 28, 2011 and the item has not even shipped yet. Apparently they have had trouble "obtaining" it. They had no problem advertising it as "available" and stating it should be shipped between 3-7 days after I purchased it. They had no problem taking my money without telling me that they had sold me a product they did not even have. When I tried to leave negative feedback about their selling practices their site would not allow me to. Instead everytime I clicked on the feedback option the site kept shuffling me to other feedback options without ever allowing me to leave any. Pathetic. Ratty. Unethical. I can only imagine the kind of people operating like this and being okay with themselves. Pure ###. This company has no liabilty and should be starved out of the market by lack of use. By the way, the item I purchased was the "POST-APOCALYPTIC TRIPLE FEATURE" dvd for $16.99. It is still being advertised by other sellers for $39.96 as available. Do yourself a favour. Don't buy it. Amazon.ca gave me the option of cancelling my order probably in the hopes of jacking up the price when they advertised it again. It's just another way to steal more money from you than they were able to from me.

First and last time customer of ###ed company that has trouble "obtaining" their own items.

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Update by R Vincent
May 29, 2011 12:59 pm EDT

Just wanted to follow up on a complaint I made a little while ago. I read a bunch of other complaints about Amazon.com and Amazon.ca, the two of them obviously being financial butt bodies sharing the same soiled bed. Most of the complaints were about the same thing: this company stealing from people through misrepresentation, underhanded tactics masquerading as professional incompetence, and fraudulent advertising. It's hard to believe that a company as ### as Amazon.com that ###s people over on a regular basis, as though it's the norm and they're just going through the motions, has not had legal repercussions brought against it for its flagrant unscrupulous actions. Is there not some "Better Business Bureau" or government organization monitoring these ###ing ###?! They are supposed to be a legitimate business. How are they allowed to continue to operate with so many complaints brought against them? Is the part of the government that licenses these ###s truly in on it or are they as supremely obliviously stupidly blind to these unethical marketing tactics as they seem to be? Does Amazon.ca not get audited by a Federal Revenue board of some sort? When a business advertises and takes money for an item it does not actually have that is STEALING. When a business charges people's credit cards for absolutely no reason that is blatant STEALING. It doesn't matter if the money is reimbursed. The criminal act has already been committed. Inventing excuses and trying to stall by saying the product is not in or giving phony customer service numbers is a CRIMINAL ACT. This company should not be in business. Any person with a shred of decency knows that proper laws should uphold and protect the integrity of a business transaction for the individual both as a customer and seller and that if a company such as AMAZON.COM or AMAZON.CA is profiting off of the abuse and misrepresentation of these actions without legal consequence then that part of the GOVERNMENT which licenses them, and can prosecute them if given adequate justification, is complicit in the crime if only by allowing them to continue. Furthermore, monetary restitution in the amount of three times the value of what was taken in the fraudulent sale should be the minimal compensation for those victimized by Amazon.com and supporting parties. Remember, people practicing under the claim of a profession without any liability is not a real profession. LIABILITY is THE integral part of a profession. This goes for businesses, organizations, parties and definitely the government which regulates the ethical nature of their activity through the system of law. It is obvious, then, what needs to be done here. It just remains to be seen if anything will be, thus illustrating whether the government and justice system will be profiting with diplomacy or enforcing the much neglected civil liberties which should have been their first priority.

Obvious business crimes passed off as the norm

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Scott Goodman
, US
Jun 02, 2017 12:49 pm EDT

I am having the exact same problem. I ordered an item, a hitch mounted crane by Maxxhaul, at a good price and with free shipping, only to discover that they won't guarantee delivery any time before August and maybe not until October! I got through to their complaint line but all I got was the equivalent of a shrug and "We'll let you know when we get the product and when it will ship." I have already reported this to Global TV's "Consumer Matters" and am hoping to get them to go after Amazon.ca on the air. In the meantime, I am writing to the Better Business Bureau about it as well.

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Inyo
, US
Jan 11, 2017 10:44 pm EST

All screwed by Amazon.ca please email a detailed email (less tha 2500 words) to inyohrt@gmail.com to have it included in a possible class action type lawsuit against Amazon.ca and vendors being allowed to commit fraudulent acts against customers.

It's time that this company be held accountable for its actions and its employees lose their jobs due to not having the morality to do the right thing.
This is serious and all complaints received by customers being screwed by Amazon.ca by Mar 1, 2017 will he included In lawsuit.

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Kallison
, CA
Jan 18, 2017 7:17 am EST
Replying to comment of Inyo

I agree if we keep allowing amazon.ca to keep misleading and not being held responsible for their fraudulent behaviour they will continue to rip off the consumer. So glad i read your complaint and i will be e-mailing inyohrt@gmail.com

Thank you

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L Gorman
, US
Jul 06, 2016 8:40 pm EDT

It is now July 2016 This is the third time Amazon.ca advertised an item as being in stock I bought said item and stated it would be shipped to my home by Friday. Guess What .. I go back to said item Bon 84-499 Drywall Cart with 2 Fixed and 2 Swivel Heavy Duty Casters NOT ONLY did Amazon state it was not in stock ... but they changed the price from 157.00 Which I paid to 555.00 and the other was 515.00 ... EVERY time AMAZON miss prices an item .. they then state sorry this item is out of stock. Would you like to wait? Then you wait .. two months later they cancel the order and you go back and their is your item ... in stock at a higher price ... and the CANADIAN GOVERNMENT IS FINE WITH THAT? Yes Yes they are ... Amazon has way to much power just because they pay taxs to our government and they are a employer. Amazon and our government needs to know our laws .. They advertise an item at a price .. we PAY for it ... this is called a contract .. they can not just get around it by stating it was not in stock and cancelling your order ... but they do .. ANY LAWYERS OUT THERE WANTING A CLASS ACTION LAW SUIT ... we can win if you have the time

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Amazon amazon closing account

I have been a member of amazon for many years. A few months ago I opened a seller's account. I sold items, waited the 2 weeks, then they put a review on my account for approx 90 days.in the process I could still sell just not get my money. After the review I was able to get a portion of my money but a 30 day review was placed on my account. So I started listing more items and my sales were high. When my sells grew amazon closed my account and said that we (Think, that you may be selling copied goods). They do not ask any questions, they assume. They do not ask for proof of inventory, just say that they think, but they were still allowing sells to come into my account and wanted me to honor the orders. So my account was closed, money is frozen for 90 days and I am looking crazy... They do not consider the long history. The fact that they have your credit card info, bank info. Address, personal interests. They have no loyalty to their customers... Ebay is better! I did read that amazon was doing this to people all across florida. I would love to get in on a class action suit and if I come across any I will definately let you guys know

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Update by AURIEM
May 03, 2011 1:52 pm EDT

no it wasn't counterfeit. amazon was selling the same item its just that i listed mine lower. i have been a member of ebay for years. 100 percent feedback and on amazon 100 percent feedback. no complaints, but as i have researched, it really doesnt matter, if you make money they want in on the merchandise.i will buy off of amazon again but will not buy anything that their company is personally selling. i know of an older woman whose account wasnt open 2 days, she sold 2 items and they closed her account. many people have had issues all over. its not just me. they are really not worth too much of my time... i want my money and i will continue my business elsewhere. :)

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JKDE
, US
May 03, 2011 3:13 am EDT
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What are you selling? Is it copyright merchandise? Ebay does not allow counterfeit sellers either.

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Amazon seller sent wrong item and they won't honor their guarantee

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Amazon.com sucks – seller sent wrong item and they won’t honor their guarantee!
May 15, 2010
By smeggy2

I recently purchased the shawn t’s insanity fitness workout dvd from amazon.com. The price was better than what i’ve seen on the late-night tv infomercials from beachbdy – it was going for around $90 rather than the full retail price of $129 or so. Amazon has this supposed a to z guarantee program that guarantees that a buyer will receive what they ordered or get their money back.

Well I ordered the insanity dvd workout program and when it arrived it wasn’t the actual thing you see on tv it was a definite bootleg copy. It was in a container that looked like the real thing, but inside it each of the dvds was a burned dvd. The seller had written in magic marker as to which cd was which number and so on and so forth – definite bootlegs. But the problem here was that this shady seller took so long to ship it out to me that amazon would not handle the refund.

They said it was my fault that I didn’t request a refund within a certain period of time. I’m sorry here, but how am I supposed to do that when I don’t even have the item yet? The seller made up some great excuses along the way a to why it was taking so long – they had a death in the family, and so on. And I really felt sorry for them. Unfortunately, none of it was true. They just did that on purpose so that it would take so long that when I finally received it was outside of amazon’s a to z guarantee program.

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Amazon account closure

Absolutely appalling customer service. Very rude e-mails from executive customer services department.
Claimed that they did not receive back damaged and faulty items that they had authorized to be returned despite the fact that they were provided with a copy of proof of collection obtained from the courier.
A huge company granted however their attitude towards extremely loyal customers via e-mail is absolutely disgraceful IMHO. They basically believe they can speak to people as they see fit and you're completely powerless to express your dissatisfaction as they've closed your account(s).
Considering they claim that they're a customer-centric company this is no way to treat customers of whom have been extremely loyal to their brand.

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Update by disgtuntled
Apr 24, 2011 1:05 pm EDT

Hi Haven72, Thank you for your reply. Amazon UK finally refunded the money due for the two authorized returns however this took a period of a month. However, they (namely the member of staff at their executive customer services office of whom has been downright rude and insulting) have refunded despite insisting that, although they agree a parcel was delivered to them via courier, the goods returned have not been received. And... because the goods returned 'supposedly' haven't been received they've closed my account.
Absolutely appalling customer service. E-mailed Mr. Jeff Bezos (jeff@amazon.com) directly regarding the disgraceful attitude of the representative of whom has closed my account due to the above and, despite the fact that you'd have thought that a complaint made about a particular representative would be investigated and indeed not dealt with by that person all of the e-mails sent keep on getting responded to (in the same vindictive tone) by the person of whom a complaint had been made about. Ludicrous, absolutely ludicrous.
Pity those of whom have bought Kindle's and are on the receiving end of exactly the same level of customer service. They basically have a 'bricked device' that's of no use to them whatsoever.
Thought that Mr. Bezos was passionate about customer service. Seemingly the company, namely Amazon, has grown far, far too big to care. To conclude... They're happy for you to buy from them, however, as for any after-sales issues 'don't come to us as we will close your account(s)'. Highly recommend that loyalty is taken elsewhere to companies of whom have a high regard for customer service.

Update by disgtuntled
Apr 22, 2011 2:18 pm EDT

They (Amazon) confirmed that the courier had indeed delivered the returned items to them however they're unable to find the returned items. Because of this they're basically claiming the items were not returned at all. Ridiculous. Absolutely ridiculous.

Update by disgtuntled
Apr 22, 2011 2:16 pm EDT

No, wasn't rude to them at all.

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Amazon not yet shipped

Good, I made ​​a purchase from this store amazon 8 products and have only sent 4 products I would like to send me information has to pass over other products

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Amazon video on demand - unbox

I've been a user of Amazon.com for a long time and have had mostly good service with this company.
I started using their “Video On Demand” service and installed their application "UnBox" on my computer. This lets you purchase, download and watch videos. I have purchased and downloaded many movies from this site.
It had been awhile since the last time I had used this service and decided to rent the movie "Unstoppable."
I started the application and rented the movie. Everything worked fine.
After watching the movie, I noticed that the internet activity light, on my computer, was staying on for a very long time and began to investigate.
My investigation revealed that Amazon had deleted every video I had ever purchased from them; right off of my computer! I couldn't believe my eyes!
I was able to re-download almost all the videos back onto my computer, which took several nights, except for one, "The Book of ELI." I had purchased this video, July 18, 2010.
When I tried to get this one back, Amazon posted a message on my computer screen stating that they did not have any licenses for this video and that I would have to check back.
I wrote them an email asking them to explain why had they deleted my videos and why couldn’t I get this one back. All they did for me was to say that they would just refund my money.
This is like going to the store, buying some item and having it for 9 months, and then have the store come to your home and just take the item back, without any explanation. Then having them to just give you your money back, and act like everything is fine!
I won’t be using Amazon.com, UnBox, for anything again. I’ve un-installed the application and will just leave you with this caution. If you purchase a movie from Amazon UnBox beware. They can reach back into your computer, at anytime, and take it back!
Makes you wonder… what else can they take or copy from your machine?!

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pobarjenkins
Minneapolis, US
Apr 10, 2011 5:42 am EDT
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Let me clarify, the episodes were an hour long each and collectively took me a week to download. I've downloaded programs that had many times the memory the episodes required and have downloaded much faster. iTunes is my go-to program for purchased digital content.

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pobarjenkins
Minneapolis, US
Apr 10, 2011 5:39 am EDT
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I LOVE amazon, but I absolutely despise the Unbox player. It took me a week to download a program with about 13 episodes at an hour a piece. On any other program, this would take me about ten minutes per episode. It is laggy and slow and you never really get to keep the files. I hate it, but at least their customer service is really nice about it.

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Amazon wishlist - breach of privacy

I set up a wishlist, made it public just on the off-chance someone would be kind enough to buy me something. Under all the promises of being secure, and that I don't have to reveal my address to the buyer, Amazon will maintain all that information, I publish the wishlist.
I happen to check it and find something has been purchased. I check around and find who has and what have they received in their email... MY ADDRESS in the confirmation of shipment email.
I get on to Amazon to complain about this breach of security, to find the best they can do is report it for investigation. I shouted, some unknown person now has my home address! Well we can at max credit you $5 for the inconvenience.

In summary, DO NOT USE THE WISHLIST FUNCTION ON AMAZON ESPECIALLY IF YOU ARE MAKING THE LIST PUBLIC!

Their complete lack of security, privacy and confidentiality is sickening!

I have a copy of the transcript if anyone would like to read it.

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Amazon seller perfomance team

Yes, all the stories are true, the Seller Performance Team is arrogant and unethical. They claimed I put my products in the wrong catagory, and the one I qualify for is closed, so I was out of business when they terminated my account. Funny thing is, the exact same products are allowed in the one I was kicked out of, by many others. Ya think Amazon would answer me as to why this is? No way, and who ever said in other posts that Seller Perfomance Team will single you out for punishment is right, but they won't ever explain why. They violate the law in terms of unfair business practices and anti-competitive policies. I am going to read their annual report on line and get as many names on there I can and send snail mails to each director, VP, etc. Suggest you do the same.

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Quan Pham
Atlanta, US
Jan 14, 2013 9:20 pm EST

I think they only like to do business with other big businesses. As a consumer, I prefer to shop in Ebay as prices are much cheaper, much more varieties, and they have the pictures of the actual item instead of just the condition as listed on Amazon. I hope more people would stay away from Amazon so maybe they become less arrogant in dealing with individual sellers.

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2:47 am EST
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Amazon sellers get scammed by buyer, amazon sides with buyer

I recently set up a sellers account and have been doing fantastic. Sold many items (albeit taxed a bit much by Amazon) and not a single complaint or hiccup. Last month, I sold a textbook through Amazon and figured this was just another smooth transaction. I sent the book via USPS Media Mail as the buyer had requested and made sure to send it out before 48 of receipt of payment. After about 2 weeks, the buyer was constantly emailing me (in broken English) regarding the status of his order, but it was shipped and I had advised him that USPS Media Mail may take up to a month at the longest, although that is a rare occurance. After about 2 1/2 weeks had elapsed, the buyer then stated that he was dropping his class as he did not get his book in a timely fashion and that he wanted a refund. I emailed Amazon regarding their policy for refunds through the Amazon market and they stated that it was up to the seller and the seller's own policy to give a refund (or not give one). I then told him that I would give him a refund when he sent the book back to me. After a total of 1 month goes by, he states he did not get his book and he made a claim against my sellers account on Amazon. I fought the claim, emailed them a copy of the USPS Media Mail receipt that I had received when I sent the item and also spoke with my local post office. The post office advised me to tell the buyer to fill out a claim with USPS...HE REFUSED! After all this, Amazon had the galls to go ahead and give the terrible buyer a refund out of my seller's account. I am not a power seller, I am not a business, I am not a 24/7 Amazon trader...I am a student, just trying to get back a little bit of money from the wad of cash I shelled out for my books. Amazon really didn't do anything - they just let the claim stale for about 2 weeks, then gave a refund to the buyer without looking over any of the emails that were sent back and forth, without looking at the receipt from the USPS, anything. I am now closing my Amazon account since it seems to not protect it's sellers and anyone can just order something and claim they didn't receive it -> Open A-Z claim -> Free goods. My advice, stay away from Amazon market, go with eBay or eBay affiliates, they AT LEAST INVESTIGATE and will not hand out returns for fun.

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pobarjenkins
Minneapolis, US
Mar 09, 2011 4:28 pm EST
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I'm sorry that happened to you.

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Amazon un ethical company

Amazon is crap and useless company in customer experience too...I placed an order for wireless mouse and keyboard for my partner. I was expecting its delivery on valentines day...Guess what happened ...No delivery on Valentines day not even after 2 days and today after 13 days ...after a long chase and so many e-mails...i received a call from Escalation desk...saying that your order got lost by our carrier Royal mail and she will call them tomorrow to check status ...if they are not able to deliver it, they will refund my money within 10 days.
Awful experience with Amazon...Awful company, Is this the way they do business. Did i spent money to take a refund of it ...As a customer i want my product on time, that's it. Did i expect anything wrong? I think not ..I paid an amount which was asked to pay...why i had to wait, why i requored to write so many e-mails and what about damages...They spoiled my valentine, my commitment is gone just because i dealt with a useless company who has no sense of business... Lady who called me claimed to be from Escalation desk but had no idea what will be the end resolution for my issue... I was planning to buy I-pad from Amazon...Thank God i didnot buy one. Frankly speaking i'll be afraid now while placing order over the net...It is a bad experience and it will last for a long time...Bad Amazon bad...you shouldn't run this type of business if you don't have reliable supply chain...If you continue this way i can't forsee your survival for more than 3 yrs.
I lost trust on you completely and infact i'll think twice before placing an order with any new supplier without checking its review thoroughly... Mukesh kalra

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OhWowReally
, US
Feb 27, 2011 9:37 pm EST
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Okay, I understand your frustration with your product not arriving, but I don't understand why you are blaming Amazon for the fact that the carrier lost the package. Also, the escalation person said they were going to follow-up with the carrier tomorrow. I think, if anything, your complaint against Amazon is premature. Wait and see what the escalation person does once they have contacted the carrier. If they say tough luck, then the post is valid. However, if they refund your money or do something to resolve the matter, you should do the right thing and update the post. As far as I can see, Amazon right now is in the clear.

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