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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2045

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L
7:12 am EDT
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Amazon customer service and returns policy!

Pathetic Service!

I paid to have a shower screen delivered the following day. I ordered the item via Amazon. The item never arrived. I was paying the plumber and the other tradesmen £400 per day to install me a bathroom, and this is the reason that I wanted this delivering the following day. It never arrived, and still has not arrived. I contacted the company to request that the item is not sent out, and they told me that the item had already been collected by the courier. It is now Sunday, and I have just received the following message from the company.

"Unfortunately, we do not have a collection service for unwanted items.

This will need to be returned back to us of your own accord I'm afraid, with a courier of your choice.

If you require any further assistance, please do not hesitate to call us on [protected]

Kind Regards

Nick
Nc2114"

I have been hearing very bad things about this company, and there is a company called IBATH which has no connection to this company, and when I contacted them thinking this was the company I had ordered the item from, they told me that they had nothing to do with IBATHUK, and suggested that I have a look at the complaints that are on the internet about this company, and when I see what people have been writing they will never order from them again. I have done this, and considering the company do not even have a returns service, I can now see why they are writing these reports.

IBATHUK Ltd
Townsend Drive
Attleborough Fields Industrial Estate
Nuneaton
West Midlands
CV11 6RU
GB

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Rudolphaaron
, US
Aug 25, 2021 4:37 am EDT
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We purchased a WC in 2019. The toilet seat is broken. It has a 10 year guarantee. Amazon have asked me to contact you initially.
My address Sp35as. Tel [protected]
Please reply ASAP

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7:57 am EDT

Amazon I didn't receive help from amazon

Purchased a book and received the wrong one. After contacting the seller I was given a return address and was promised a replacement. Unfortunately I had to pay for return shipping because seller refused to pay for that.
Anyway I shipped the book back (to China) and few weeks later seller contacted me and told that he has received the package and was about to send a replacement. That was the last thing I heard from him, because he suddenly stopped replying. I then contacted Amazon and asked for assistance. Later I got a message from them where it was said that they had tried to contact the seller but failed. That was the only thing written in the message. Amazon pretty much didn't care and wasn't interested in helping me. I will not shop there again.

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10:31 am EDT

Amazon audible charge

I was charged a monthly fee for Audible in early February, 2017, and I never subscribed for this. My credit card was charged without my permission. Furthermore, my account information shows that I am not subscribed to the service and I don't recall making any orders for Audible.

My account is registered under my full name: Mario Latreille.

I am requesting a refund for this charge!

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Update by Mario Latreille
May 14, 2017 10:31 am EDT

I have added more information to my formal complaint.

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8:52 pm EDT
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Amazon # [protected]

I'm very disappointed on not receiving my product, I ordered from Amazon, I sent a email and have never received any contact back from the seller. I really hope that Amazon will resolve this for me, I don't want to have to share my concerns with ordering products and worrying about getting ripped off, I thought I was safe ordering through Amazon. My order was placed on March 23, 2017
will I receive the product or a credit?
My order number # [protected]
Brenda Saletta

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3:06 am EDT

Amazon was scammed

I used to buy from eBay in the past but there were too many scammers, so I decided to try Amazon. Up until now I was pretty satisfied with Amazon, didn't had any issues.
But unfortunately thins did not go so well with my last order.
Order didn't arrive and when I tried to contact the seller he didn't reply.
I tried to get some help from Amazon support, but they also ignored me!
I have no idea what is going on, but my item is still missing and they still don't reply.
I guess Amazon is the same as eBay. I'm done with their site, will not use it again!

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2:02 am EDT

Amazon shipping fee

I bought a book from Amazon and was supposed to get a free shipping. I paid for my book but did not get any confirmations.
One week later I decided to contact the seller to ask what was going on and I was shocked when he said that I did not pay for shipping. He said that shipping was not free and that he will not ship my item until I pay for shipping.
I refused and asked for a refund but he did not reply.
I am 100% sure there was said free shipping! I am very disappointed with Amazon, I used to buy a lot from them but I will not do that again. They scammed me once and they will do that again! Avoid!

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3:58 am EDT
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Amazon half of my order

After I received my tax return I spent 1, 400 dollars on amazon. They took the 1, 400 out of my card then immediately froze my account until I had to verify who I was. After all that they said I didn't pay for the 7 things left in my order. They stole almost 700 dollars. I am a poor person and cant afford to have that money stolen. I called 4 times by the third time I asked for a supervisor and they said he was busy. I left my number for the supervisor to call back and surprise no call so I called the 4th time and still got no where. I will never order from them again. They lost a lot of money cause not only did they loose my money but Ive gotten 5 friends to not order from them cause they are thieves

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3:36 pm EDT
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Amazon not showing some respect.

Dear Sir/Madam:
i am writing this complaint i being curse one of the seller. My name is Tony Bobet. i live at 1710 Seward Avenue, Apartment, #5-g, Bronx, New York 10473. The name is Amazon.com, resided at 410 Terry Avenue, North, Seattle, WA. The reason of the complaint that one of the seller, Iamtheyam. i do not have the address of this person. here the reason i am filing an complaint. in fact, i will show you. i am asking $1, 000.00 of damage. if i will not get i will file an lawsuit. the item that i order# [protected], The Best Lesbian Erotica 2013.

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1:50 am EDT

Amazon kindle customer service and device

I am writing this review of the Fire Tablet with Alexa 7” display 8 GB. On March 16th 2016 I bought a new Kindle for $53 I am a student and on a limited budget but I used my Kindle for school. On August 2016 the Kindle died, the battery just overheated it was warm to the touch, so I called Amazon and they said they would send me a new one. A few days later the 2nd kindle appeared. On November 29th this kindle overheated and I called amazon again “well…. The warranty has expired (it only lasts for three months) but you can buy another one for $10” and send us your old one. I use my Kindle a lot so I bought a new one for $10. Then on March 14 2016 the 3rd kindle overheated. I called amazon again and they said, sorry but we can’t do anything about it, I asked them what I was supposed to do with a dead kindle and they said well you can sell it back for 5 dollars. When I asked to speak to their supervisor they put me on hold for a while then the supervisor hung up on me. Now, almost exactly a year later I have gone through three kindles each one had the same malfunction, they all overheated after about 3 months and now it’s my fault I am out $50 because Amazon’s 2015 kindle has a production flaw and the batteries overheat.

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7:04 am EDT

Amazon I was very disappointed with amazon

I never had any issued with Amazon and I was their long time customer and bought many things from them. That was until someone hacked my account and made several purchases!
When I found out about that I contacted Amazon right away and I was expecting them to help me, but they only said that they'll check what was going on. I doubt they ever did something, these people never bothered to contact me back. I had to cancel my card just to be sure that no one will steal my money.
Amazon is a well known company and as I said I was their loyal customer. I was very disappointed when they with their attitude showed me that they did not care and were not interested in helping me. I will not buy from them again!

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1:24 pm EST
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Amazon sony cfds50 cd/tape/radio boombox

Purchased Sony Boombox from Amazon.ca August 1, 2016 and the unit broke down February 2017. Sony will not repair or replace the unit as the warranty is for 90 days. Amazon will not allow returns as it is past the date for return.

Now I am stuck with a defective unit that is not worth the money to get repaired as the unit cost only $80.00

I am surprised that Sony has stooped so low as to sell this kind of cheap equipment.

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11:46 am EST
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Amazon refund for ebooks I accidentally bought by "one click" mechanism

Spent 45 min with the company on phone last Friday, being transferred 3 times. Said I would get refund for these ebooks, but has not appeared on Amazon card. Emailed and whomever answered it says "I've checked the previous correspondence but I'm unable to get the information for which books you would like to receive the refund."

I am not spending another 45 min on phone. I want the refund, then delete Amazon account, and all dealings with Amazon forever.

What a terrible company!@!

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Update by Complainant21930
Feb 23, 2017 8:04 pm EST

From the Amazon.com site: Note: 1-Click ordering is always enabled for digital video, Kindle books, MP3s, and other digital purchases.

So how does that grab ya @Wine Is Good, maybe you'd better lay off the wine!

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12:30 pm EST
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Amazon warehouse deals, inc

On jan 21, I placed an order with this company. Now, for the fourth time, I get an email from them - - on the day delivery was due, informing me that the item has not yet shipped, and that my delivery date is some 2 or 3 weeks in the future; and requesting me approve the delay.

This is simply bad faith business. I understand this outfit is part of amazon. I am done ordering through you. I have searched and searched trying to contact someone for help; finally finding this site.

My time is valuable. You have wasted all of it you will waste.

I will go make my purchase from a reputable business.

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BaitAndSwitchAmazon
, US
Jun 01, 2017 7:15 am EDT

Good man! Amazon are bullying scammers who let their power go to their head (a universal human nature pitfall, so more fool the idiot who thinks they're going to be immune from that, including organisations). Look at their pathetic 'deals' on Warehouse Deals, in the first place! A few% off (less than 10%) for NO WARRANTY WITH THE MANUFACTURER (no manufacturer I know, supports second-user warranty, which is what Amazon Warehouse usually is or the box wouldn't be open). The price is a joke for what you get and what you lose-out on versus buying new.
Amazon's warranty is what? Thirty days or something equally-lame. Devices should last up to and over 6 YEARS or more, if made well. The ONLY way we as consumers can save ourselves time and grief is by HARSHLY-rejecting abusive manufacturers - and their enablers in Retail. Like Amazon. "Sold by xxxxx and Fulfilled By Amazon" = Amazon off the hook legally when it comes to faulty goods (here in the UK, anyway). Why do you think they keep stuff in their warehouse "on behalf of" other manufacturers and retailers, instead of bulk-buy and sell it directly? Because it is a RISKY product, and they maybe already sold it directly, then had too many returns, so stopped, and put the risk onto others. The thing about rampant capitalism is it is rampant game theory. Game theory ultimately ends up in: "steal from the other man by force to reduce the risk he will do the same to you". Nice world we get from allowing that to run rampant, and Amazon are helping bring that world into reality. They think they're clever, too...

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12:39 am EST
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Amazon company cannot be reached by email or phone

I was called 8/16 by this company for a position to become a Amazon Affiliate Consultant. Mr Howard Jackson the recruiter talked and explained the program and was very convincing that I could make good money at this. I felt that knowing it had the Amazon name it was going to be something good. I purchased the platinum package for $5700.00. They were good at first in replying to e-mails then it stopped. I e-mailed them on 2/20/17 to check on my account for tax purposes and that's when all e-mails were returned back to me. I then called all the numbers and they all have busy signals.
The address I sent check to: The Affiliate Consultants 12345 Lake City Way NE#2097 Seattle WA 98125. The phone #'s [protected] Fx: [protected], [protected], Howard Jackson [protected]. I am a senior citizen on a very strict income and this money is a burden in my life. I am praying for a refund to help me live my life in peace. Please help! I have e-mails from them but do not know how to attach.

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11:25 pm EST
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Amazon worst shipping, service rude rude behavior

Hello,

1 week before i broght a watch for my mom(for her birthday gift) from amazon India (Order # [protected]),
and yesterday i received notification from amazon that it will deliver 13th February and it have a mobile number of amazon courier service(+[protected]).

i called him & asked when it will be delivered, he said by4.30PM (13th February), i reached town & wait for him, and wait more than 3 hours, he never come .

when i reached back to home, he called (at 8 PM), and asked where i am, i told him, i came back to home, and asked him to deliver my friends shop, he said he cant, i told him, i waited more than 3 hours, mistake is in his side.
he argued me over phone with bad words, and said, he is not going to deliver this product, he will return it .

again morning i got another message, the item ship back to seller, amazon appointed very worst delivery team, really really bad.

Copy of the

messages i got:

1st:
Arriving Today: Your package with Sonata Analog Gold Dial Women's Watch - NF8976YM06J will be delivered by AmzAgent([protected]). http://amzn.in/7ewKW4n

2nd(13th night):
We could not deliver Sonata Analog Gold Dial Women's Watch~ as we could not contact you on the phone. Re-attempt on next working day. http://amzn.in/jbM05sA

3rd(today morning, 14th)
Your package with Sonata Analog Gold Dial Women's Watch - NF8976YM06J could not be delivered. The package is being returned to the seller. www.amazon.in/track

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5:22 am EST

Amazon I have an issue with amazon

I have an issue with Amazon and it seems like no one from Amazon actually care and want to help. I bought a book from this store and it was a present for my sister. I was super excited about this purchased and couldn't wait for it. But time passed and there was no sign of my book, then I decided to contact the seller and asked him why was it taking so long but he didn't reply. That moment I felt that there was something strange going on so I contacted Amazon support and asked for help. They promised to help but nothing was done, they also stopped replying. What is going on? I need some answers!

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5:47 pm EST
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Amazon damaged product

Dear sir:
I am filing an complaint to round3. located at 4175 royal dr. nw ste 300 kennesaw, ga [protected]. I live at 1710 seward avenue, bronx, nyc, [protected]. apart#5-g. I order an item from amazon.com. the item is hotel transylvania, for $4.95. the customer services, daniele, from round3. I want to know that is address is have different name is idi gazeley. I received the item that is scratches. when I put on. my dvd player worked very great.

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5:58 pm EST

Amazon return policy not stated on website

I ordered a part on DEC 21st from this seller on Amazon marketplace. Unfortunately, we didn't need this part in particular after a diagnostic on the car was done. In addition, the part we ordered would not have fit the car anyway even though we had researched the model number. I explained at great length and the seller approved a refund. However, they fail to mention the exact restocking fee or percentage when processing a refund. I bought a part for $49.80 and they are charging me a $24.95 in restocking and shipping: that's more than 50% of the purchase price! Additionally, the seller's refund policy is not listed under Refund Policy on the Amazon site as Amazon claims. Instead, their refund policy is under the HELP section on their site. Why would anyone click HELP for a refund policy when clearly it should be under REFUND? Not only that, they took down my feedback on the Amazon site somehow. I noticed another buyer had the same problem within the past 30 days.

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11:01 pm EST

Amazon unauthorized credit charges!!!

I never use this amazon chase visa, anymore.
I did know there was a balance on it awhile ago due to medical charges.
My error was to be ill for the last months and not reading online visa carefully while continuing to make minimum payments on what I believed to be an old liability...
Today I started checking recent charges / balances in order to budget 2017... Then, I discovered these charges! No wonder my balance isn't shrinking!
I have no documents.. Except the chase statement.. This is a totally unauthorized use of this amazon-associated visa; I am totally disappointed in amazon... This credit card is cancelled as of today!
No more book purchases from amazon, either.
I am 82 years old; my husband is nearly 88, we can barely pay for our medications!
P. L. Bovard

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8:58 am EST
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Amazon amazon video on demand

I had 6 charges for Amazon on Demand Movies come out of my debit card on 1/4/17 that were purchased through Amazon.com. They were for $2.15, $3.24, $2.15, $2.15, $3.24, & $4.32. I went to my Amazon.com account history, and there are not any videos in my purchase history. Both my husband and I don't use Amazon for media purchases, we use iTunes & Netflix. I couldn't find a phone number to get ahold of Amazon, and had to cancel my credit card and get a new number. :( My bank suggested I go to this website.

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pobarjenkins
Minneapolis, US
Jan 06, 2017 12:02 am EST
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I recommend contacting Amazon's email or chat services. They can be helpful.

Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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