Amazing Transport & Warehousing / Costs not mentioned and terms in email sent not as terms posted on the website
I have had to put up with problems with Amazing Transport and Warehousing from the start. They told me their rates would be less than the average as they were not there on the day to give me a quote. They were not available. The rate I received once they had all my furniture was more than double the companies i called. Only upon numerous phonecalls was the rate changed to almost half as their accounts department obviously knew I had been cheated.
I spoke to Joe yesterday on the phone and he said I had to accept the below conditions as he is the director and there is no higher than him.
I wanted my goods removed on the 31st March 2009.
I was told by Joe that 10 days notice is required to remove goods.
I have gone through all the terms and conditions on the website and there is not a point referring to the “10 day rule”.
He also told me about a cost to have the goods released of R950 + vat. There are no terms and conditions referring to this as I could only find it mentioned in the terms and conditions under rail/air/sea and there is no reference to truck.
They will not release my furniture until the 6th April and they will not release without payment of all their new items.
Joe also said they are too busy to release the furniture until the 7th and I must pay for the extra days.
I just want to warn the public about a company that feels they can charge whatever they like once they have your furniture.