[Resolved] Amassurance — complaint about claim processing too long
Policyholder : Teh Whey Hoon / Tai Wei Lon
Policy no : CFH -F0367021-33 ( houseowner and householder policy)
i would like to make a complaint about my house fire claim for too long.
Since my house been fired on 28/3/2017 till today 19/05/2017 almost 2 month time we seem have not received any letter offer yet.
Furthermore, we are very disappointed to the adjusted company been appointed by amassuarance
MSM international adjusted (M) sdn bhd. The person who are in charge my house claim name Eugene Soh are so irrespossible and few time refuse to reply our message. As a customer we have a right to know the procedure and the status.But we felt that he keep delay the claim report when we whatapp him few time also refuse to reply us. Please advise is this the professional services Amassurance provided to us?
Lastly, i have no patience waiting again for the claim, please expedite my claim before 24/3/2017 ( wednesday ).if not i will email to BANK NEGARA and Consumer department.
kindly contact me or email me.
TAI WEI LON - [protected]
TEH WHEY HOON - [protected]
email adress : [protected]@hotmail.com
Updated by tai wei lon · May 19, 2017
kindly delete this post