The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Amana Brand / terrible customer service

1 United States Review updated:
Contact information:

Stay away from Amana. The cheap, plastic handle on my 2-year old Amana dryer broke off. I sent them an email asking them to replace it, as most reputable companies would happily do so for a customer. They took several days to respond and then asked me for the date of purchase. When I provided that date, they replied saying that they would not replace the part as the warranty had expired. They then directed me to their replacement parts webpage, where they were asking for $32.49 for a replacement part. Within 30 seconds, I found the same part being sold on Amazon for $4.99. So not only are they unhelpful, but they are trying to gouge the very customers who purchased their products in the first place. I will not be purchasing any Amana products in the future and highly recommend that you do the same.

Amana Brand

Jm
Oct 30, 2018
Sort by: UpDate | Rating

Comments

  • Ma
      10th of Dec, 2018
    0 Votes

    JMiceli, we're very sorry to learn of your frustrations regarding your Amana® Dryer. We would like to inquire further about your review with you. Please email us at Amana_Digital@Amana.com with your name, phone number, address, the model and serial number, the website you were contacted on (complaintsboard ) and the date of purchase. Please also include a copy of your review in the email. Thank you. Amana Social Care

Post your comment