I am writing this letter along with my dispute form to provide a more detailed description of my dispute. I was contacted by a telemarketing company and enrolled for in a Health Options plan. During my enrollment process there was no concern giving to any of my questions/queries. I believe the conversation was recorded. The merchant promised that I would receive $1000 worth of grocery coupons and gas cards. Until this date I have not received any of these in the form of email, fax or postal mails. However, the charges to my credit card have been reoccurring every month since January 2008. When the first charge was posted on my credit card statement, I promptly disputed that claim with my credit card company and was credited the entire amount. This can be seen on my statement closing date 02/14/2008. The reference number for the charges was 8065 & 0743. The reference number for the credited amount was 9285 & 2415.
On 02/23/2008 I was again charged an amount of $49.95 & $19.95 by the same merchant. The reference numbers for the charges are 4522 & 9013. I do not understand how they could charge me when not providing any kind of service. I called the merchant and had a verbal altercation with them. They provided me a recording of my conversation when I initially signed up but they also promised the goods and service which were never received. They have no proof of them mailing it me and could not verify my member ID too. Infact when I called their number, they did not my member ID either. I did not receive any information regarding membership and even I had no clue.