The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AM Royal / Fraudulent company

1 United States
Contact information:

I have made 3 purchases approaching $5000 with this company and if I had realized how they were going to treat me I would have stopped after the first. I have experienced overbilling, incompetent advice, long delay on shipments without contact and them not accepting responsibility for their own mistakes.

I made my first order of approx $3000. Before I made the order I contacted them by phone to make sure the components were compatible. I received my order some time later and shortly after began to install. Thank God, I noticed that the connector plugs were different when I was preparing to cut a large hole in my roof.

I contacted AM Royal and asked them how do I make it work. They didn't have a clue and could not answer my question. After a few days I contacted them and they said the components wouldn't work together. I didn't get upset and made a replacement order (much more expensive).

I inquired about them paying the return shipping and all I received is one delay after another and they would not give me an answer and still have not after two weeks, so I returned it at my own expense.

It seems their policy is once we have the money then the customer is under our control. I was very polite and patient with these people but I was not treated with integrity or acceptable customer support.

I had issue with my other orders also, but I think you get the point. Advice... If you can find what you want somewhere else and even if it is somewhat more expensive, don't buy from AM Royal.


Post your comment