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4.3 166 Reviews

AlumniClass.com Complaints Summary

2 Resolved
30 Unresolved
Our verdict: If considering services from AlumniClass.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AlumniClass.com reviews & complaints 33

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Newest AlumniClass.com reviews & complaints

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6:47 pm EST

AlumniClass.com high jacking their website to another host on facebook

I thought I was registering with Arts High School alumni class of 82 advertised on Facebook, instead it was with alumniclass.com. They, AlumniClass.com piggybacked my registration on Facebook. Also alumni Class & alumni class reunions refused to contact me concerning this matter.
Their website, somehow connected with Arts High School on Facebook, it then prompted me with a $25 discount and lifetime membership.

After registering I realized my name was incorrectly spelled, and I registered with the wrong website. AlumniClass.com is not associated with Arts High School in Newark, New Jersey. Also I contacted the real individuals in charge of the Arts High School Alumni association site and they also confirmed that I had not registered. This is a sham at its best on Facebook allowing piggybacking and high jacking consumers. Facebook does not have a direct link that allows reporting this type of abusive behavior. [protected]@FakeBook

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7:34 am EST
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AlumniClass.com pending charge

I found a charge to my debit card for $30.00 that I did not authorize! I cancelled that charge and now have applied for a new card. This is a fraud... The charge was applied to my card on 29 january 2018. I have no idea how you even got my card number! Fraud fraud fraud I do not know who you are, delete me from any information you have about me!

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2:23 pm EST
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AlumniClass.com wrong state on order

Ordered polo shirt and cap for a friend of mine. Order reference #KVGXKQ. i When placing the order I put the wrong state.
The destination state is Maryland. Please change the state from Forida to Maryland and advise. I have called the [protected] several times and alwaus got a voice mail message. I know this site is for compliants, but did not have an alternaative. Thanks.

Ronald Covington
[protected]@aol.com

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1:05 pm EDT
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AlumniClass.com service

My bank account statement for September 2017 shows an auto-pay deduction for Alumni class.com on 21 Sept17. I never authorized or gave permission for this payment. As a matter of fact, this was suppose to be a free site. I would like my money back. The site lists a number: [protected] and a contact of Sylvia. Just a recorded message but never a call back.

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11:51 am EDT

AlumniClass.com double charges to my checking account in same day

Two $20.00 charges for one account in same day, Sept 23, 2017
Refund my $20.00 to my checking account. Your company has hounded me to renew my membership. This is the way you reward me for my renewal is a double charge. I think that might be illegal. Makes me wonder if I really want to belong to this group.
My membership name is Maudene Bledsoe (maiden name).

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5:50 pm EDT

AlumniClass.com fraud & unauthorized charge

I contacted this web-site in Spring 2016, looking for information on my 50th High School reunion. They provided no information at all regarding my request. I ended up missing my reunion which I found out was held in August of 2016. NOW, I just received a $20. charge on my credit card for a Membership renewal fee which I did not authorize. I called the number listed and was referred to "[protected]@alumniclass.com which I cannot access online. FRAUD - shut this down!

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7:22 am EST
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AlumniClass.com unauthorized credit card charges

November 28, 2016
Unauthorized charge to my credit card when I specifically informed this company over the years that I am not a member. Every year I have to inform them to expunge my charge from the account. Here we go again, another $20 charge.
What will it take to remove this annual nuisance $20 charge?
Please refund the $20 that was charged to my credit card account

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10:50 am EST

AlumniClass.com they keep charging me money, 1/15/16,$20 and I only meant to pay once, last year.

I tried joining them last year to get info on an upcoming reunion at a HS where I was going to a reunion. They charged me $20 at that time (last year) and didn't tell me anything useful, just kept advertising merchandise. I don't want to give them any more money, but they charged me again this year.

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MRSharp
, US
Feb 22, 2016 10:45 am EST

Just experienced save issue, but over 3-month period. Most likely will not get $7.50 3-month charge back. BUT I cancelled my debit card, so they will NOT be able to access/withdraw that again. Luckily for me there were no other expected acct withdrawals, just AlumniClass. If you have other creditors, it will be more inconvenient for you. Good luck.

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R
3:39 pm EDT

AlumniClass.com high school alumni service provider

My husband enrolled and paid a fee in October 2014 to get in contact with other classmates. The service was not much help to him, because not many classmates were enrolled.
Before the year was up, early September 2015, our bank account was charged $20 for another year of membership.
He tried to reset his password, to get into the site to cancel his membership, but the site did not recognize the e-mail that was the email he registered with. We had an email they sent to confirm his membership. Crazy, unprofessional, site. Do not use this service.

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6:25 pm EDT
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AlumniClass.com clever scam

This company emails you pretending to be from the alumni group at your school. The email will have your alumni association name in the FROM field, will have your school colors and even your school mascot. They will offer you a great deal - for a limited time a lifetime membership for $20. The moment I entered my payment info another page comes up and I see a tiny disclaimer that they are not affiliated with any school or alumni group. SERIOUSLY? I cancelled my membership immediately - it lasted all of 5 minutes, if that. I requested a refund and was told they do not give refunds for any reason. Tried to dispute with CC company but that cute little disclaimer is their out. Beware of this one. I'm only out $20 but it burns me that it went to these crooks. They use two different addresses. The second one is 125 S. Cowley, Spokane, WA 99202.

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RJW1776
, US
Aug 21, 2020 1:15 pm EDT
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After submitting a credit card payment and getting access, I realized that this site is of no use and is a come-on. I immediately submitted a message asking for cancellation or refund the of the payment of $75 for "lifetime membership". Sylvia sent an email response that the payment is non-refundable and referenced Terms of Use. This position is unacceptable and does not value customer satisfaction, which indicates this site is more fraudulent than an honest business. It has no affiliation with a school and adds no value versus available alumni pages on facebook and linkedin. Recommend the attorney general look into the company's business practices.

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hGm666
, US
Jun 15, 2018 1:48 pm EDT
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same for me - $75 out.
hoping my credit card company comes through

B
B
BVFD Auxiliary
, US
Jun 09, 2017 12:49 pm EDT

I suffered the same only I was sucked in for the $50 membership and didn't see disclaimer until after I paid. I immediately canceled the account and requested a refund. As with you my request was promptly denied. TOTAL SCAM!

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4:00 pm EDT
Resolved
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AlumniClass.com - online alumnus website scam

I searched their free site and clicked on yearbooks and found that they required a paid membership. I paid the $10 and then found that nothing was entered for anything I selected. I e-mailed the company twice for a refund and was told it was non-refundable and that the alumni are responsible for putting the information on the site. Ok, great, shouldn't it...

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1:15 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

AlumniClass.com - no content

There is no content on their site for the I selected and you cannot see this until you have paid the nominal fee of $10. After asking politely for a refund, I was refused and went on to do a bit more research only to find out that many others have the same complaint. IT IS A SCAM!! Don't sign up for this!

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X
6:16 pm EDT

AlumniClass.com paid for nothing.

I was looking for former classmates and found AlumniClass.com. They don't allow you to see anything before paying a one time fee of $10. I paid the $10 and there were only 3 people from my class on the site. THREE. I tried to get a refund, but according to their "terms of use" they absolve themselves from everything and do not make refunds. This place is a scam. They responded to my complaint in a timely manner (via email), but they hide behind their "terms of use" to justify not doing what is right. Buyer beware is an understatement when talking about these scammers.

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Marlacahill
, US
Nov 12, 2018 6:51 am EST

They sent me an email saying the were associated with Western High Alumni which I later found out they were not. I would like the $15 taken off my charge card. I have spoken to my actual alumni organization are this other is in no way affiliated with them.

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Pat Cahow
, US
Oct 03, 2018 6:05 am EDT

I paid for a Lifetime Menbership on June 20, 2018 and it am trying to see some other classmates listed but the names are blurred. So I can not see them -this takes me to another window asking me if I want to pay for a membership .

Pat
transaction ID qaq721b3
Wed, June 20, 2018
Kennewick HS Alumni

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SandraParker
, US
Sep 01, 2018 6:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please refund the $40.00 to my credit card. I called my Bank and they said I could keep getting charges to my card without my authorization. This is sad. I really couldn't afford to do this and am 75 years old.

AlumniClass.com Customer Reviews Overview

AlumniClass.com is an online platform designed to reconnect alumni from high schools across the United States. It offers a space for former classmates to find each other, share memories, and keep updated on reunions and alumni events. The service provides tools for alumni to create personal profiles, post yearbook photos, and exchange messages. Additionally, the website facilitates the purchase of school merchandise and allows for the planning and promotion of class reunions. It aims to serve as a comprehensive hub for high school alumni networking and event organization.

AlumniClass.com In-depth Review

In summary: AlumniClass.com presents itself as a dedicated platform for reconnecting with high school friends and organizing reunions. While it offers a range of features for networking and event planning, the user experience and value for money are areas that may require consideration. The site's commitment to privacy and the breadth of its school database are commendable, though the accuracy of information and responsiveness of customer support could be improved.

Overview of AlumniClass.com: AlumniClass.com is an online platform designed to help former classmates reconnect and keep up with alumni news. It serves as a hub for organizing class reunions, sharing memories, and maintaining connections with old friends from high school.

User Experience and Interface: The website's interface is straightforward, with a clear layout that allows users to navigate through different sections easily. However, some users may find the design a bit dated compared to more modern social networking sites.

Registration Process and Membership Options: Signing up for AlumniClass.com is relatively simple, requiring basic information from the user. The site offers both free and paid membership options, with premium features available to those who choose to upgrade.

Database of Schools and Alumni: The platform boasts a comprehensive database of high schools across the United States, making it easier for users to find their respective institutions and classmates.

Networking Features and Community Engagement: AlumniClass.com provides various tools for networking, such as forums, messaging, and the ability to post updates. Community engagement can vary widely depending on the activity level of alumni from each school.

Privacy and Security Measures: The site claims to take user privacy seriously, with measures in place to protect personal information. However, users should review the privacy policy to understand how their data is used and shared.

Accuracy of Information and Content Quality: While the platform endeavors to keep alumni information up-to-date, the accuracy of data largely depends on user contributions, which can sometimes lead to outdated or incorrect information.

Customer Support and Responsiveness: Customer support is available for users with inquiries or issues. However, there have been mixed reviews regarding the timeliness and effectiveness of the support team's responses.

Pricing and Value for Money: The free version of AlumniClass.com offers basic functionality, but many features are locked behind a paywall. Users must decide if the premium membership provides sufficient value for the cost.

Mobile Accessibility and App Functionality: As of the knowledge cutoff date, there is limited information on a dedicated mobile app for AlumniClass.com, which may impact the user experience for those who prefer accessing the platform on their smartphones.

User Testimonials and Success Stories: Some users have shared positive experiences, citing successful reunion planning and rekindled friendships. However, these testimonials can vary greatly and are not universally representative.

Comparison with Competing Alumni Platforms: Compared to other alumni networking sites, AlumniClass.com holds its niche for high school reunions but may lack the advanced features and sleek design of broader social networks.

Event Planning and Reunion Organization Tools: The site offers specific tools for organizing class reunions, including the ability to create events, send out invitations, and manage RSVPs, which is a standout feature for many users.

Merchandise and Memorabilia Availability: AlumniClass.com provides a marketplace for school merchandise and memorabilia, which can be a fun way for alumni to show school spirit and commemorate their high school years.

Overall Satisfaction and Recommendations: Overall, AlumniClass.com can be a useful resource for those looking to plan reunions or reconnect with high school friends. However, potential users should weigh the pros and cons, particularly regarding the cost of premium features and the overall user experience.

How to file a complaint about AlumniClass.com?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have experienced with AlumniClass.com in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with AlumniClass.com. Mention key areas such as transactions, steps taken to resolve the issue, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any additional supporting documents that can validate your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from AlumniClass.com.

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8. Submission process:
- Click the 'Submit' button to submit your complaint against AlumniClass.com on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Follow these steps carefully to effectively file a complaint against AlumniClass.com on ComplaintsBoard.com.

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