Alteril / Fradulent Billing
TO WHOM IT MAY CONCERN:
On 9/30/2010 I ordered a free trial of Alteril from your tv infomercial. I was advised that I would be charged $0.97 for shipping and handling to Hawaii, and that it could take 3-4 weeks to recieve the package. Upon reciept I would have 7 days to try the product, and either continue using it or cancel the continued shipments.
I recieved the trial supply on October 9. I cancelled my continued order on October 11, via customer service where I was assured that everything was cancelled and that I would not be charged since I had cancelled well within the 7 day trial period.
WELL THAT WAS A LIE!!!
I had already been charged $26.90 for the 30 day supply----On October 9...the day I got the trial. How is that possible when I had only just received the trial order? When I found out about this (via my online bank statement that I looked up on 10/12) I promptly called customer service and conveniently all representatives were busy and no one could take my call. So I called your order hotline and a representative named Angie advised me that she would forward my information to another department. No one has called.
So now that you have wasted my time, illegally and fraudulently taken money from my bank account, and caused me added stress. You will now be incurring charges of $15/hr. for wasting my time and putting me through this. What are you going to do to remedy this situation, because if I don't get a response within 24 hours of writing this email---your company is going to be facing a class action lawsuit!