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Altell / Unauthorized charges

1 United States Review updated:
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I had an account with Alltel a few years ago, after repeatedly failing to get the lower rate they advertised, in discuss, I opted to close the account with them, paying over $900 too shutdown the four lines with them, at the end of the exchange I asked if this was all I needed to do to never hear from them again, the answer was yes to that question.

Out of money, that was fine with me to see an end to our relationship. However thirteen months later I received a letter from them saying that I owed them another $150 because they made a mistake. I would not have wanted to hear from them one day later, but a year. I told them that I was not going to pay them because it was their mistake and not mine to correct. They reported me to a credit collection agency who now persist in harassing me for money they never should have bothered me for. They should get it from whomever it was that made the oversight.

I was a soldier for twenty years and I was responsible for my actions or inaction's and never shrieked from responsibility or allowed someone to take the blame for my mistakes, actions or inaction's. I believe they (Alltell) should be as responsible. I understand that 'wrong may have been made legal -- but it does not make it right.' Altell should have the moral integrity to what is right, retrieve their henchmen, leave me alone and retract their reports to the credit reporters on me.

Ed
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Comments

  • Ma
      5th of Dec, 2008
    0 Votes
    Altell - rebate offer ending before paperwork submitted
    Alltel
    Arkansas
    United States

    On November 28th my wife and I purchased a cell phone for our son and put it on our existing account. The Salesman said there was a rebate offer and gave us the paperwork. We did not find out that the rebtae expired on December 4th.
    One of the requirements is that we must submit a copy of our wireless bill along with rest of the paperwork. We will not get the bill untill the middle of the month.
    We would like for ALLTEL to honor the reabte offer.

  • Qq
      8th of Oct, 2009
    0 Votes
    Altell - Unacceptable
    Altell
    United States
    alltel.com

    Altell switch over from Cellular One - not a happy camper!

    I am very dissatisfied with how long it takes now to retrieve my minutes used with the switch over from Altell from Cellular One.

    First of all, it takes 3 to 4 times as long just to get into the system with all the numbers you have to enter or say, and then when you finally do get to your minutes used; it's not even updated like it was with Cell One. You sometimes have to wait up to 48 hours for your account on 'minutes used' to be updated. This is too time consuming and frustrating.

    And when you do want to speak to a live person, the message says it may be up to 10 minutes to have a service/tech rep. come on the line.

    THIS IS NOT ACCEPTABLE!

    If this new 611 way of doing things to just get your minutes used doesn't improve, I can always change cell phone companies this fall when my 2 year contract is up.

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