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Alpharooms.comScam artists

1
C Nov 28, 2017 Review updated:

Due to an unforeseen situation, my flight was rescheduled and I arrived a little bit later to the hotel I booked through alpha rooms.
A person at the registration desk told me that my reservation was canceled by alpha rooms as they hadn't received any confirmation of my attendance from the hotel. WTF?They took my money and disappeared and my room was booked by another person. I was scammed and had to look for a different place to stay. I want my money back, you didn't deserve them and don't care about your customers. Who could ever know that the flight would be rescheduled? And who really cares at what time I will arrive if I already paid the money and can do whatever I want?

Responses

  • T
      Nov 29, 2017

    Dear Christian,
    I am sorry to read your post. I have sent you a private message, could you please advise me your booking reference so I can get this look into for you.
    Regards
    Tom

    0 Votes

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