Alpha Ecological / poor service
My husband and I were having problems with ants and were interested in an environmentally friendly way of taking care of them. We called Alpha Ecological and bought a guarantee service for 6 months. According to the salesperson, after the initial payment, any remaining treatment would be free. The first treatment went well and the service man was very nice. After about 3 weeks we had more ants than ever and called back to have someone come out. We were told that seeing more ants is normal and that we couldn't get more treatment for 60 days?!? This was the first we had heard of this. We called back in another week because I had found the original invoice and saw that it said we could get re-treated after 30 days. The customer service person was very rude and said it didn't matter what the invoice said they wouldn't treat for 60 days. She told me it was probably our fault that there were more ants. I finally called and threatened to call an attorney. Then they set up the re-treatment. Now more time has past, we still have ants, are out a lot of money and the company is completely unhelpful. No apologies and no service. I want to warn others against using them. Once they have your money they don't care what happens.