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4.1 814 Reviews

Ally Financial Complaints Summary

32 Resolved
187 Unresolved
Our verdict: With Ally Financial's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ally Financial reviews & complaints 219

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12:09 pm EDT
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Ally Financial constant calls on totaled vehicle that was paid in full

In October of 2012, I purchased a 2008 Dodge Grand Caravan SXT through Ally Financial. The contract was for 60 payments of $351.79 and my first payment was due on December 7th 2012. I made my first payment on December 5th 2012 with no issues. I made January's payment of $351.79 on December 28th. On January 23 2013 I was involved in a collision with a tree which totaled the van beyond repair. When the van was totaled, I owed $16765 which $13500 was paid that week by Nationwide Insurance. This left a balance of $3265 which was paid the next week by Zurich GAP insurance. I was told by Ally the van was paid in full and the account was satisfied. I heard nothing out of them until June 2013 when I got a collection for $650 stating that I was past due on the van when it was totaled. I have the statements showing all payments were made but they refuse to acknowledge them. I was forced to file bankruptcy when I lost my job and I included Ally in my bankruptcy. They were given a court order to cease calling me, yet they still call AT LEAST 10 times a day threatening repossession. Ally you can have your POS minivan, good luck finding it I have no idea what Nationwide did with it. If you do find it, please let me know as I left my CD in the CD Player.

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Update by augrpeters
Aug 30, 2013 12:28 pm EDT

You are wrong, I included them because they put negative info into my credit report stating that I was behind on payments. I did what I supposed to do and never made a late payment. Ally got there precious money and they are not getting another cent out of me.

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unhappy ally auto customer
Memphis, US
Oct 31, 2013 5:22 pm EDT
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File a complaint with the Consumer Financial Protection Bureau! (cfpb.gov) They are taking advantage of thousands of people. CFPB started investigating Ally earlier this yr for inflating sub prime auto loans and other things.

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2:07 pm EDT
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Ally Financial fraudulent practices / poor customer services

I started my acquaintance with Ally Bank less than 60 days ago. It has to be by far the most colossal mistake I have ever made. I thought it would be nice to get back ATM fees and get interest on my monthly direct deposit disability check, but the old saying, "If it sounds too good to be true, it probably is", came shining through.
After paying a fee to "Expedite" the sending of my ATM card, a few days later I found out that it was never sent. So as my only monthly income sat in an account with no way for me to access, I explained to one of Ally's more accomplished liars that they would be answering charges of fraud as well as other charges if I could not pay for my needed medical prescriptions the following morning. How quickly things changed after our little talk. At 10:00am the next morning FedEx was at my door with an overnite delivery of one ATM card. I must have shook them up pretty bad because 3 days later I got another ATM card along with my checks.
It seems it was all for nothing though. Since then it has been a barrage of letters ranging from apologies for the card incident from a woman calling herself Cindy Clear who has since refused to answer any of my request to speak to her, to different kinds of letters threatening to do things from freezing my account, cutting off use of that illusive ATM card, and closing my account for infractions such as they paid out an overdraft and thought I should pay them back immediately. I did not force them or ask them to pay out overdrafts and they have much nerve speaking in terms like, Immediately.
I am now in the process of looking for a new bank that I can trust with officers that do not hide and use anonymous cell phones to be sure they cannot be found by those dirty little consumers that keep money in their bank.
"IF YOU ARE THINKING OF KEEPING YOUR MONEY WITH ALLY BANK, THINK AGAIN"

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dogmomaz
Anthem, US
Dec 13, 2013 9:03 pm EST

Update from my last complaint...I contacted Ally again and demanded to speak to a manager. After 10 minutes on hold, the customer rep came on the line, told me...wait for it...that as of TODAY, they stopped verifying wire information and my money had been wired to USAA. They must think I'm pretty stupid.

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dogmomaz
Anthem, US
Dec 13, 2013 9:46 am EST

I totally agree with the writer. I have funds that I cannot access today because they are in Ally. I have talked to five people now and basically, they can't do a same day wire transfer without calling me first to verify my information, and that can take 2 business days. Since it's Friday, I'm stuck. I had no idea when I opened this account that they have no local branches, I can't talk to anyone in the wire department...this is why I have banked with USAA for 30 years. My mistake my paycheck went to Ally today. I am closing my account over this. Ally needs to get with it -- no bank should be this incompetent with technology the way it is.

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9:13 am EDT
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Ally Financial edeposit system failure

I have appreciated everything about my Ally accounts except for their eDeposit system. Sometimes I can make a deposit in less than a minute, but often, it can take an hour to make a deposit because of glitches in their online deposit system, having to call to report a problem, and waiting to speak to someone. Never are they able to explain why the problem is occurring or how to correct it, but indicate someone from tech support will need to call back. Tech support never calls back. Today, I made a deposit of one check with no problems and attempted to make a second deposit. It went through seamlessly until the final step where the deposit is confirmed and gave me a message "Oops, the deposit could not be made for the following reason." There was nothing stated as to the reason. It instructed me to start over. When I did and got to the confirmation, I got a message it could not be deposited because I had already made the deposit. I called to see whether the deposit actually went through. The Ally rep stated this cannot be confirmed for 2 working days. Because today is Saturday, and Monday is a holiday, that means I won't get confirmation for 5 days, during which I will not know whether the deposit went through or not. When I complained about the ongoing problems with the eDeposit system, I was told that eDeposit is a new service for Ally and that they are aware of many problems with the system but they are working out the details. As I've been making deposits for a year, I don't consider this a new service, and find it terrifying that in a year, they cannot get the system operational and that they began the system when it was not operational.

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dbilling
, US
Apr 13, 2010 6:47 pm EDT

I went to the Ally site a few weeks ago and completed the information to open a CD. The next step, which I chose not to complete, was to confirm two small deposits in my existing checking account. To my surprise, Ally took the money and are now refusing to put the money back.

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4:07 pm EDT
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Ally Financial illegal banking practices

I opened a checking account with Ally via the internet. Supplementing the application, I mailed the signed signature card and a money order to be used as the initial balance for my account. After waiting 4 weeks, I finally call to inquire when I will receive my debit card, checks, etc, only to be told that there is a "block" on my account. The person who put the bock on my account - Cathy Kaufman - is the only person who can answer ANY questions I have and also remove the block. I was given a number to reach Cathy, which I called several times and even left voice messages for. She never returned my calls because she vacations 80% of the time. I finally didn't reach her until 2 months later! When we spoke, she informed me that the block was put on my account b/c my address couldn't be verified against public records. Given her nasty attitude throughout I told her to just forget the whole thing to close my account and send me my money back. She said she will NOT close my account and will NOT refund my money until I send her a copy of my driver's license that shows the same address that was used to open the account with. WHAAAAAAAAAAAT? THAT IS ILLEGAL.

According to CIP laws, when a person opens an account, the bank is to only take money from customers AFTER they have been fully verified. Since my account was never fully verified due to this address issue, Ally should've never cashed the money order I sent them and they certainly shouldn't be refusing to return it.

STAY AWAY FROM ALLY. THEIR POSITIVE CUSTOMER REVIEWS ARE A JOKE.

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bonga scrobie
Miami, US
Feb 18, 2014 1:39 pm EST
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had similer experience with ally, AVOID THEM LIKE THEY ARE MONEY TERRORISTS

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9:18 am EST
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Ally Financial refund

I traded in my 2010 truck and the dealership I did business with paid them off on 02/22/13. The same day, they had already scheduled to take my monthly payment directly out of my account. I called and was told that it would take 10 days to get a refund. The payment came out of my account on 02/25/13 as a direct pay. I contacted Ally to get the status and got the run around and was told that it would take 10 days for a refund. I received a check in the mail for $7.76 dated 02/25/13. I called on 03/01/13 to see what the check was for and check on the status of my full refund. After alot of persistence I was finally told that a check in the amount of $469.99 was mailed "that day" and that I would receive it in 4-5 days. I called back on 03/06/13 to check on the status and then I was told that they did not post my payment until 03/01/13 which is a lie because it is direct pay and they did get my money on 02/25/13 and when I asked what the $7.76 check was for I was told that it was for overpayment from the payoff and that now I would have to wait 10 BUSINESS days from 03/01/13 before they would even issue a check. They have had my money since 02/25/13 and now I have to wait even longer. The customer service is not good at all and the representatives are not knowledable. I asked for the payoff on our other truck that we have financed with them so we can move our loan and the guy could not find it. He asked me if I was sure it was financed with them. Finally after I insisted that he get me the information, he found it and gave me the payoff. I spoke with his supervisor and she gave me more excuses so I asked to speak with someone else above her. She said it would take 48 hours for them to call me back. I pointed out to her that it was convenient that she say 48 hours because that would then be closer to the 10 days! I will be waiting for my refund and I doubt I will get a call back either.

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annemarie03561
Littleton, US
Mar 07, 2013 9:39 am EST

I have purchased an UNLOCKED GSM SMARTPHONE off of Amazon.com after being told through straight talk that any unlocked gsm would work. im waiting for the phone now to come but have tried to call several times to straight talk to ask about the SIM card i will need. IM VERY CONFUSED if this phone will even work. my area does not support AT & T or T-Moblie. I sent them all the info on the phone and still do not get a yes or no answer if my phone will work for me. i could not buy a straight talk phone cause they do not have one big enough, i dont see well. the one i just bought has a 6" screen. does anyone know anything about the SIM cards? thanks!

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12:50 am EST
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Ally Financial bad practices

I received a letter telling me that my account was to be closed. i asked why, and was told I had too many "REG E" claims.

here's what happened: Fall of 2011 and Spring of 2012 someone hacked into my account or somehow illegally got my card number and purchased gas at far away locations three times during each--a total of 6 transactions.

Each time I called Ally and was told to file a REG E claim to get my money back, and so I did exactly what they told me to do. The money was put back into my account, and the investigation showed each time that the fault was not mine. I was issued a new card each time as well, which is never out of my possession, nor are my checks.

Now I am told that because I filed the claims as instructed they find me to be a risky customer and do not want my business any longer.

I asked what I should have done, short of letting the thief abscond with my money and no one could answer me. It was either, let the thief have the money or lose your account. Nice way to run a bank.

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6:39 pm EST
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Ally Financial auto financing

First of all I have had my car initially financed from GMAC and they switched to ALLY. Until recently within the last 2 years I was rarely late on a payment and then I lost job after job and ran out of deferment on payments. Needless to say I began to fall late. I never went more than 3 months past due and last night when I became 3.5 months past due they came and repossessed my car. I NEVER received any kind of notification. In fact the last letter I received from them in the mail was from back in August 2012! I also just made a payment on 12/4/12 of $344.18 (which included my car payment and late fees). I started calling ALLY this morning at 7am when they started taking calls and was on hold for 47.05 minutes and talked to a representative Erma and she was beyond RUDE! She had no empathy at all for my situation and I could barely understand anything she said with her heavy Indian accent. I asked to speak to her supervisor and she replied "he is going to tell you the same thing!" I said that I still would like to speak to her supervisor. So she transferred me to Vince the "assistant supervisor" and he wasn’t any help either, also with a heavy Indian accent! He wouldn’t let me talk and kept interrupting me. He said that the tow place hasn’t released the information yet and that he couldn’t do anything until then. I then asked if he could call the tow place and he rudely declined because they hadn’t received anything from them that stated that they had my car. So I insisted again and he said "I’m going to release the call now, I cannot help you" I pleaded with him to help me cause I FINALLY got a new job and it starts today. He said again “I am releasing the call" CLICK! I was soooo mad! I called the tow place and the lady Courtney was super nice and couldn’t understand why ALLY didn’t have the information yet. So after I got off the phone with her I proceeded to call ALLY back and was on hold for 1 hour 12 minutes and 37 seconds and talked to Donna. She was actually kind of nice! She got all my information and then called the tow company to confirm the information WITHOUT ME EVEN ASKING! I got the payment made via money gram (that customer care rep was super nice). I then called ALLY back and was on hold for 1 hour 8 minutes and 1 second and a representative John answered and took my reference number of the payment and called the tow place to advise them that I was paid in full and could pick up my car. I called the tow place again and they advised me that they do not release repossessed cars on Fridays and Mondays (probably because they want to charge for storage fees over the weekend) I calmly asked him what is preventing him from giving me a car that is legally mine? He said that he was in the Topeka office and would make an exception and drive to Olathe to release my car for me. How thoughtful of him! WHATEVER! It is now 3:27pm and I am finally home with my car that is PAID IN FULL! I can also supply phone records of NO attempt to contact me.
Just in case anyone was wondering what I had left to pay:
Past due: 1053.72
Late fee: 26.46
Repo fee: 350.00
Total: $1430.18

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Ally Financial not impressed

Everytime I call customer service I get someone with a foreign accent so it is very difficult to understand them, and I don't think they fully understand me either as I always have to repeat myself. Their online account access is a joke. I had trouble the first couple of months setting up my account. Finally was able to speak with someone I understood and got it set up. So during that time I had to mail a check for payment, or use the phone payment which costed $15 each time. They were supposed to reimburse me for the phone payment fee since I couldn't get online to pay, but that never happened. Now that I finally have the ability to go online and pay with my bank account (with no fee), their site is messed up and the login page is "temporarily unavailable". Been like that for over a month, so I am back to mailing my payments and waiting for my statements in the mail. Each time I call in to find out what's going on they say it should be fixed soon. Not having online account access upsets me because I like to pay weekly instead of one payment per month, and I don't like having to send a check every week or pay by phone and have the extra fee. Next time I get an auto loan I will not be using Ally.

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Brenda M
, US
Dec 22, 2022 9:43 pm EST

2012 and it’s now Dec 2022 and still doing the same thing. Sounds suspect. Wish I knew before I stuck myself with them.

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6:15 am EDT
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Ally Financial customer service and extra payments

I made an extra payment online last month and they actually took the interest off of it! I called customer service and after being hung up on after the first call was told that when I want to make an extra payment I have to call and let them know! This means I have to call, type in my acct number, sit there for who knows how long waiting for someone to answer, then give the representative the acct. number that I just typed in plus my name, WHOLE address, phone number, and last 4 of my social. All just to tell them that I made an EXTRA payment online so I wont be charged interest on it. I asked why they didn't just include that as an option online and was told to leave a message with the survey after she got off the line. I waited 10 min listening to the music and then was hung up on AGAIN!

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Ally Financial poor service, inefficiency

I had nearly $16, 000 in a Money Market at Ally, yet they bounced a $950 check! When I called to complain, it took them 10 minutes to even locate the check (at first they said there was no record of it). Then they put me on hold for another 10 minutes and came back on to say they had no idea why that had happened. And that they would call me back. That was 3 or 4 days ago and they have not called. I have also sent 2 secure emails (using their site). They have not responded to those either. Stay away. The little bit of extra interest that they pay is NOT worth the hassle.

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allysucks
blake, US
Jan 04, 2013 6:38 pm EST

LET ME TELL YOU BIG TROUBLE IN LITTLE ALLY, AFTER I ENROLLED AND ALL THE BALL GAME GOING, I RECEIVED AN EMAIL FROM THIS STUPID BANK WHICH STATES REQUIRES MY SIGNATURE CARD FOR THE I.R.S- WHO WHATS TO BOTHER THESE BLOOD SUCKER! IF ALLY WOULD OF EXPLAIN THIS TO ME FROM THE GETGO, YOU BET FOR EVER LITTLE DOLLAR EVERYONE HAS FROM THIS BANK- I WOULD OF SAID-ADIOS! ALSO THE CUSTOMER SERVICE AND THIS PERSON CALLS HERSELF:NICOLE FROM THE FRAUD DEPT. ARE SO RUDE AND NASTY-I'LL TAKE MY BUSINESS SOMEWHERE ELSE. THIS BANK ALL IT GAVE ME WAS HEADACHES.
ALLYSUCKS AND SHOULD CLOSE DOWN

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9:30 am EDT
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Ally Financial poor customer service

From my letter to Ally Bank: If anything goes wrong, beware!
OK. When I called in to check on something yesterday, I got my social wrong. Shoot me. I’m old. So, my account was totally blocked and I was told that “someone” would call me within 48 hours. 48 hours? Is that a joke. There was “nothing” that could be done by the phone people. “Someone” would call me in a day or two. Nearly 24 hours after all of this, a Cathy from loss prevention called. I went through the song and dance with her and was told I was unblocked. Everything was operational. No qualifications. Fine. I then try to sign on and I am told I am blocked. So, I call in again. The phone person consulted with other people and told me it can 24 hours for the system to update. 24 hours? I then get put through to someone called Jerry who tried to sort this out. Nope, he says. I have to wait until your systems update at midnight before I get access to MY $20, 000. I reckon I have wasted an hour on the phone and on hold, not to mention the hassle of not having access to my money. You have inconvenience me no end.

The little bit of extra interest I get is not worth the inconvenience. Once I am unblocked I am going to close the account and bank locally. And add my comments to a growing stream of negative online comments about your bank. I have my local bank manager’s home phone and I won’t have to wait 48 hours for “someone” who supposedly there for me 24/7 to work through you disjointed and user unfriendly systems and technology.

I did marketing before I retired. You caring “message” is seriously at odds with your reality. And that will, in time, impact your business base. Perhaps you should spend less money on advertising and more on your staffing level and technology. But then I suspect growth, not true customer service, is your mission. You already have too many customers and too few staff. I suspect your “bank” is a number of disjointed work centers and that your technology is seriously out of date. But, hey, you pay a little more interest.

Thanks for the memories. It’s been real.

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7:42 am EDT

Ally Financial ally auto took possession of my dodge avenger

Ally Auto took possession of my 201 Dodge Avenger in late January 2012 because of delinquent payment. I obtained the information to get my car back and came up with the amount to bring the payments current. I contacted the Company and worked out the details to get the car back, which I had to go to Denver, Colorado to pick it up after sending in the payments. When I arrived to pickup the car it was not ready to pickup even though I called ahead and told them I was on my way to ;pick it up. After many deliberations with the Ally representative they finally went and found the car and had me sign papers to release it from their lot.

There was this $36.00 payment they said that would wave that fee, I was not told what the $36.00 was for, only presumably it was for detailing the car, which they had not done. When I picked up the car they took pictures of it inside and out, however the car was filthy dirty on the outside and on the windshield and rear window.

There were some numbers painted on the windshield, needless to say the numbers on the window were where they were hindering my view for driving the 65 miles back to Fort Copllins, CO. It was about 15 miles down the road before I could find a gas station to try to get the numbers off the windshield. The numbers had to be literally scrapped off with a razor blade.

I am disputing the $36.00 charge for which I received a statement in the mail saying I had to pay it, when in fact they had told me they were waving that charge when I picked up the car. Ally kept calling an harassing us that we owed the money and wouldn’t tell us what it was for, my wife went ahead and paid it so they would stop harassing us over that payment. I am disputing that charge!

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Ally Financial credit trashing

My handicapped brother purchased a car and had to deal with Ally Financing. From day 1 he tried to get them to pro-rate his payment date to the 4th of every month. Instead they set his payment date on the 20th of every month. He called and begged for them to pro-rate his payment and add the pro-rate amount to his next payment and make his payments fall on the 4th. That's when he gets his Disability Payments. They never attempted to help him in any way and he begged and pleaded for close to 4 years.
Because they never took the time to assist him in this simple matter they trashed his credit the entire time. Even though he made his payments when he could on the 4th. He was deemed late every month. now he is trying to get a buy-out loan and can't because they would not change his payment schedule from the 20th to the 4th. What kind of company does that!? This company! They are supposed to be understanding and try to assist when people have problems. My brother tried to get them to change his date and they just agreed but then ignored him and never changed it. Now he is struggling to try to find a company to finance his buy-out and can't. He has no money to put down and very soon he will have no vehicle. This company should have been dissolved when they needed public money to help them survive. Shame on them for not helping a handicapped man on a fixed income. His credit states he was late every month but paid on the 4th which always included a late fee. But they still refused to assist him but very willing and ready to trash him. Shame, shame on them!

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Ally Financial trying to get my ira transferred from them to another place.

I have an IRA with Ally. Since the beginning of April I have been trying to get it transferred to another institution. Customer service at Ally has been extremely poor! Every time I call or email I get a different set of answers. I don't think that they want to transfer my IRA. I have finally gotten them to agree to send a "new" check since the last one never materialized, but I keep sending them the correct address and they keep verifying a different one. I am very frustrated with them and I would never recommend as a bank because if there is a problem NO ONE can help you.

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Ally Financial they just give your money away and send you an email afterwards

BEWARE of "ALLY BANK" (originally GMAC BANK-went broke and cost the taxpayers money) They're a bunch of [censored]ES. I had a 5 year CD that was nearly $100, 000.00 and received an email today telling me "We closed your High Yield CD - 60 Month account ending in 6952. If you have any questions, please give us a call". I called them immediately and asked "WHY WAS MY ACCOUNT CLOSED WITHOUT ANY ADVANCE NOTIFICATION?" The idiot I spoke with knew from nothing. I "suspected" that it was my wife, that I'm in the process of divorcing because she's a thief. However, the CD had two more years to go at a high rate and I didn't think even she was THAT STUPID. I could have closed it at any time since I AM THE PRIMARY on the account, but I didn't think they would close an account and change the address at the same time with NO NOTIFICATION! In order for her to close the account she would have had to CHANGE THE ADDRESS FIRST, which I "thought" I had their electronic notification if ANYTHING was changed or there was ANY attempted withdrawals. The joke here is that when I call them, they want to ask me 100 questions that even I don't know the answer to, yet, they'll give my money to anyone...and tell me what they did AFTERWARDS.

The [censored] didn't even ASK ME if "the person" that called them on the phone was ACTUALLY the SECONDARY owner. For I (or they) knew, it was just a thief that stole someone's identity. They hadn't even sent the check yet and I asked them to FREEZE THE ACCOUNT. They REFUSED to do ANYTHING!

ALLY BANK is the WORST BANK I've ever dealt with. The only bank that even comes close in stupidity is Amtrust Bank (aka-Ohio Savings Bank and/or New York Community Bank) They're another bunch of thief losers that swindled my daughter and changed a mortgage commitment at closing and she was afraid to walk out because they told her she would lose her deposit. But that's another loser bank story.

Getting back to ALLY BANK, thanks to their extreme help, I closed a money market account that had nearly $100, 000.00, because my money just isn't safe with "ALLY BANK" So now they've got nothing...like me! I asked them WHO THEY'RE GOING TO SEND THE 1099 to...since "someone changed the address to steal the money". Naturally, they said that I'm the "primary" account holder and they will use MY Social Security number (there ought to be a law!). JUST TAKE MY ADVICE AND DON'T DEAL WITH "ALLY BANK"...even if they give you 10x the going interest rate, you'll NEVER SEE THE MONEY. It could just as easily be a thief, I still have NO CONFIRMATION or know what actually happened...and they could care less.

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MBinWV
, US
Aug 11, 2012 7:29 am EDT

I've been an Ally customer for approximately 4 months.

During that period, my place of employment has attempted to direct deposit my paychecks into Ally, but the deposits were rejected. I then tried to e-check deposit my paychecks...which Ally held for 12 days EACH time before depositing. In the mean time, I had checked and double checked and triple checked that the account information that was being used was correct. Each time I called Ally I was subjected to yammerings about account numbers that I've confirmed and hold times I find excessive, given the fact that it's a salary check for the same amount every two weeks. But, I figured it would all be fine when the direct deposit issue was fixed.

After five attempts, my accounting department said "Good news, your deposit has been accepted!" and I was so happy. But on deposit day, my money wasn't in my account. My pay stub said "This is not a check" and Ally said "We don't know where your money is...but it may take us 24 to 48 (business) hours to research it" On a Friday that means I won't hear from Ally until Tuesday, and if they DO find it, I'm sure they'll come up with a reason to hold it for another 12 days.

The worst part...while speaking with a customer service supervisor (almost as useless as a customer service representative, but with a more authoritative sounding title) she indicated that there was no way to further expedite my resolution, as it was a newly opened issue. WTF? I've been calling over and over for months about the same issue. Maybe it's a bit different than the last eight calls, but it still boils down to the same. little. nugget. My direct deposit isn't being deposited and Ally won't give me my money.

The fee-less accounts, the interest, the convenience, the friendly customer service, the e-check deposit...it all sounds fantastic, but BEWARE. You'll continuously call with the same issues. You'll wait weeks for access to your own money and there is no direct line to the resolution center...leaving you at the mercy of friendly, but relatively helpless customer service reps (and supervisors).

I'll be posting this review on every available site for each waking hour that my funds remain missing in some Ally limbo. At the earliest availability I'll be removing my money and marching it straight toward the teller of a better bank...if there is such a thing.

Wish me luck.

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Ally Financial stalled funding of cd

On Feb. 22, 2012, I went on-line to open a CD account at Ally Bank. After I filled in all the information I called them to make sure I had completed everything correctly and to ask how to arrange funding. I gave them the acct. number where the money was and the routing numbers. 3 days later nothing had happened. I called back and got firm with the rep and the next day they gave me a funding date and a comformation number. Today Mar. 2nd, the funding date, it still was not funded. When I called they continued to stall me. I used to be a bank branch manager so I know this is absolutely bad customer service! I closed my account and cancelled everything. My advice: Don't ever open an account with Ally Bank

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Ally Financial auto lease

If I could re-lease my car through another company, i would! For all those looking to lease or purchase a car from GM, find your own financing.

I started a lease with them January 16th. I made the initial payment ON TIME and they never took it from my account. I called three days after the payment was supposed to have come out of my checking account, and they sited a computer glitch. I demanded the $10 late fee be removed, and they said they could "just this one time". I was not my fault, and the CSR even told me that she saw the payment come out of my checking account, then go back in because of a computer glitch on their end. Sorry Precious (that was her "American" name...bad choice lady) but you suck.

Month 2: I try to make a payment online and i am told that I have to vehicle loans with them. If it wouldn't ruin my credit, then i just would not pay the loan, and print a copy of the webpage to prove to them that I have no vehicle loans with them.

Also, their hours are terrible. What large company has a customer service department that closes at 7 pm? really? really!?!

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Ally Financial money scam

In March 2003 I purchased my first vehicle, a 2003 Chevy cavalier with 7 miles on it which was financed by Ally Auto Financing (GMAC). I made on time payments until the end of 2004 in which I lost my job and was unable to make full payments but proceeded to make partial payments which were excepted by GMAC.

In the summer of 2005 I was working at Supercuts when I noticed a man looking at my vehicle. Come to find out he was there to repo it. The cavalier was repoed in July of 2005.

In Jan of 2006 i was served a summons from GMAC. In turn I went to the district court house and filed a response to the summons which was accepted by GMAC and approved by the judge. (I filed indentcy) meaning I was unable to afford further attempts made by GMAC to collect any debt for the said vehicle. The cavalier got auctioned off and it got written off and charged off. I never heard anything further.

In 2009 i was employed by Kroger co. In Jan of 2010 I received a letter from GMAC stating they were going to start garnishments of 75% of all wages made by me and the total amount they are going to take after “interest” is $18, ?.

I’m paid weekly since such decision was made I feel as if I’m working for nothing, everything I make over $300 is taken by them leaving me with a take home balance of $270 to $290. I am a single mother with 2 kids and an apartment with all bills I am trying to keep up.

I find it difficult to care for my kids properly with less and less income coming in. In a sense it feels like double jeopardy. I feel as if they got their money for the vehicle and I should only be charged what is owed.

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Ally Financial use of innocent children

Take the commercials which use young children as pawns to a supposed adult trying to teach them a lesson in meaness !? It is a cruel and hurtful ( I am hurt each time I hear it as I race to my nearest "mute" button. These ads were on quite often as I recall, Then, they disappeared for awhile and are now back in force. Remove them, please. Children are cruel enough on their own without being given free lesson by some boob of an actor teaching them how it's done ! Thank you. T. Lawson NY 14450

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BarackObama
Rowlett, US
Aug 24, 2011 4:08 am EDT

You, are, AN, IDIOT. They just want to change the corrupt banking (HEY, if you don't think you're getting screwed by your bank, think again) and are only using the kids as an example. Those kids are probably getting tens of thousands of dollars for being in the commercial. Don't hate them, they're just trying to help.

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Ally Financial customer service

Boy...what a mess this company is! First of all, I needed to fax some documents to their bank so I could get my vehicle registered in a different state. I faxed the paperwork on Monday and called Ally Thursday to verify if everything was sent off to the state. The girl on the phone had no idea what I was even talking about. She checked and showed nothing where my faxed was received. I explained to her that I had a fax verification that it went through successfully. Again, she got confused. I verified the fax number with her. After getting know where, I had to speak to someone who actually spoke and understood ENGLISH correctly! After that fiasco, I attempted to set up an account on their website so I could pay my auto payments online. To my surprise (sarcasm) their system was down. Called their IT section and they could not tell me why it wasn't working properly. So now I had to play a 15 dollar charge on top of my current car payment because of their web site foul up. I wish that when GMAC had to be bailed out by Congress, their customers should of had the choice of what bank to pick up the auto loan. The ALLY company is a mess. STAY AWAY!

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Deborah Fleming
New York, US
Jan 17, 2015 3:13 pm EST

Ally Bank is the worse bank out there in today financial market. Before Ally took over Gmac I never had a problem until they turned over. Every time I called customer service it was a very unprofessional conversation. However, this was minor until my final payment in which was the worse experience ever and still going through problems. Before my last payment I called to make an arrangement. To my surprise they already had a repossession on my vehicle. Mind u it's my last payment. They came to my house and said they was repo but did not ask for me who is the owner of the car. They asked for my husband car and to my surprise I went down in the morning for my car and it was gone. Immediately I called back and they was quick to give me the redemption office which is also Ally and they were closed for the weekend. Monday came and I called to retrieved my car and again very nasty. They told me of this large payment to pay which was incorrect but they stressed the payment and told me if I don't pay it they will move my car and increase another payment. Immediately I made the full amount and called euthanasia the confirmation and they told me that I cannot get my car because I need new Plates. I knew it was a scam with Ally because someone else got on the phone and said the person did not make it to the dmv. I told therm I am picking up my car the next day and they told me a another story about why I didn't give my keys to the repo man. The nerve and started talking nasty about my husband. My experience is not over because I took off from work and went to pick up my car which I was charged an additional cost. This is going to court. Days went by I checked my credit report and Ally have me as a public record and repossession on my credit report. I am now furious. I called Ally and they told me I did not make the payment bad I am still in their system as non payment. I continue calling Ally and They are transferring me to every department. When I asked why my account is not online the customer rep hung the phone up on me. I am suing Ally and want to know if anyone had or is having the same problem with this fraud Bank called Ally.

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Kay Dahlke
, US
Jan 26, 2012 10:44 pm EST

My auto salesman told GM to cancel our insurance and they sent Ally a check to put the amount on my account and they sent the money back to G.M. I am on Auto Pay and someone cancelled it for a month and no one who works at Ally can explain to me what happened. This bank has some big problems. The head man I talked to, Leonardo, said he would call me back, I told him I was senior and needed this straighten out and he promised me he would call back... It has been over a month, no call, no letter, no explanation! Now my auto dealer is sending me the check with Ally name on it so lets see if they can put it on my account and do their job. Kay Dahlke

Ally Financial Customer Reviews Overview

Ally Financial is a digital financial services company offering a range of products for individuals, businesses, and automotive dealers. Their offerings include online banking, savings and checking accounts, personal loans, mortgage lending, and auto financing. Ally also provides investment options through Ally Invest, with self-directed and automated investing. For automotive dealers, Ally offers inventory financing and other services. The company aims to provide convenient, 24/7 online and mobile banking solutions to meet the diverse financial needs of its customers.

Ally Financial In-depth Review

Overview:

Ally Financial is a well-established financial institution that offers a range of products and services to its customers. With a rich history and background, Ally Financial has become a trusted name in the industry.

Products and Services:

Ally Financial provides a comprehensive suite of financial products and services. From banking services to auto financing, home loans, and investing options, they cater to various financial needs. Their products and services come with unique features and benefits that set them apart from competitors.

Customer Experience:

Ally Financial's website is user-friendly and easy to navigate, ensuring a seamless experience for customers. They also offer excellent customer support, promptly addressing inquiries and issues. Their online banking platform and mobile app provide convenience and accessibility for users.

Interest Rates and Fees:

Ally Financial offers competitive interest rates on their financial products. They maintain transparency and clarity in their fee structures, ensuring customers have a clear understanding of the costs associated with their services. Their rates and fees are comparable to industry standards and often outperform competitors.

Financial Stability:

Ally Financial demonstrates strong financial health and stability. They have consistently received positive credit ratings and industry rankings, reflecting their reliability as a financial institution. Their notable financial achievements and milestones further solidify their position in the market.

Customer Reviews and Satisfaction:

Customers have expressed high levels of satisfaction with Ally Financial's products and services. Positive customer reviews and ratings from various sources highlight their commitment to customer satisfaction. While some minor complaints may arise, overall, customers are pleased with their experience.

Security and Privacy:

Ally Financial prioritizes the security of customer information. They employ robust measures, including encryption protocols and data protection practices, to safeguard sensitive data. Their compliance with industry regulations and standards ensures customers' privacy is protected.

Innovation and Technology:

Ally Financial embraces technology and digital tools to enhance their products and services. They continuously innovate, introducing new features and advancements to meet customer needs. Integration with third-party platforms and partnerships further enriches the customer experience.

Community Involvement and Corporate Social Responsibility:

Ally Financial actively engages in community initiatives and demonstrates corporate social responsibility. They contribute to the community through various programs and practices, including sustainability efforts and philanthropy. Their commitment to social causes has earned them recognition and awards.

Pros and Cons:

Ally Financial's main strengths lie in their diverse range of financial products and services, competitive interest rates, and excellent customer experience. However, some customers may find their fees slightly higher compared to competitors. Overall, Ally Financial is recommended for individuals and businesses seeking a reliable and customer-centric financial institution.

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