Allure Apartments / Unhelpful, dishonest company
Re: Allure Apartments
3099 W. Chapman Ave
Orange, CA 92868
I filled out an application in June of this year, and paid for credit check. Afterwards, I was told I needed a co-signer. I did obtain one, then made plans to move, including contacting utility companies. However, the day I was due to move in, the manager told me she could not approve the lease because of an eviction on my record over 6 years ago. I was never told that was an automatic denial of an application. Had I known that I would not have gone through the waste in time, money, and hassles. I told the manager that the company I leased from is no longer in business. She said if I were to present evidence of that, and the debt was not outstanding, then the application could be approved. I contacted the new owners, went to county recorders office, and obtained documentation, but was still denied approval. I spent $200 for deposits which took over 2 weeks to get back, plus I paid $35 each for 3 credit checks, and utility bills have been sent me, even though I was unable to move into the apartment. I dealt with a number of people at Allure, including their parent company, and none were helpful, compassionate, understanding, or honest. Further, they did not keep any promises such as returning phone calls, or mailing my deposit until I made multiple calls. They were not willing to admit to any wrongdoing, and had no concern for my situation.