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constant billing issues!
Had FIOS for almost a year now, had to call at least 4 times during this time for billing errors. First they didn't give me the advertised promotional gift card. They ended up giving me a credit for the amount of the gift card. Then they got my billing screwed up and charged me a wrong amount. I called and worked that out. The most recent outrage is this... I had my billing setup to auto debit from my checking account (not credit card billing). In April they neglected to bill me, so in May I received a bill for two months of service. Total bill was for $99.95. I called and was told that for some reason the bill was not debited from my account. The rep said he had "heard" that credit card billing was more reliable, and wanted me to switch my payment method. I reluctantly allow this and he told me I was all setup for my bill of $99.95 for the total current amount due to be billed. I checked my bank account and found they stole an additional $100 from me, by charging me $199.95. So here I am on hold for over an hour waiting to talk to a billing rep. Their phone system sucks, you easily get lost in the prompts, always get connected to the wrong dept, and usually have to talk to 3 people before you get to the right person. FIOS service is great, but customer support sucks! I am going to ask to switch to paper billing and do it all manually, I'd rather set this up with my online billpay at my bank and make sure I pay the right amount, than let them rob me and cause me to spend hours of my valuable time trying to get them to fix all this.
not what I expected after all the hype
I switched from Comcast to Verizon in December 2007. The install was easy and painless and the technicians were here when promised. The main reason I went with Comcast was the difference in price - much lower than Comcast for the phone, internet and TV. I also liked the "Free TV" offer, even if it is only a 19 incher - it will be fine for my computer. However, it is now 5 months since the date of installation and no TV and also a very poor selection of HD channels. Comcast has them beat in this area - I am currently watching the Stanley Cup playoffs on Versus, which is NOT available in HD on Verizon. I also agree with the other complaints posted regarding customer service. It is non-existant on the weekends. God Forbid you lose your internet or cable on a Saturday - you're out of luck. If I had it to do over again, I would have stayed with Comcast and accepted the deal they finally offered me after they learned I was leaving. Do your research if you are considering the Verizon television service. They seem to be overwhelmed and not prepared to handle their existing customers, let alone new ones.
stranger can change my contract?
My son gave his girlfriend a phone on his Verizon family plan to cut communication costs. She is in Nebraska, he is in Houston or on the east coast or where ever his job takes him. This phone plan is in my name in Texas and I’m the one who has to make plan changes with my password, pin, presence or whatever. While my son was in North Carolina, this woman went to a mall, traded in the phone and changed the plan to a 2-year plan. This was in November. We didn’t find out till March when my son tried to cancel her phone because she has cost him/me a fortune in downloads. March was the original one-year contract date. Everyone at Verizon that we have talked to says there is nothing they can do about this fraud except pay them to cancel her phone. Her name is nowhere on the contract or in the records so why was she allowed to do this? And what can I do about it? I’ve been a Verizon Wireless customer since they were GTE and analog. Where’s the loyalty? Does this mean a complete stranger can go into any Verizon store and change anyone’s contract?
VZW Employee Scott apparently does not know how to read. "Her name is nowhere on the contract or in the records so why was she allowed to do this? And what can I do about it? I’ve been a Verizon Wireless customer since they were GTE and analog. Where’s the loyalty? Does this mean a complete stranger can go into any Verizon store and change anyone’s contract?" And your answer is no, they should not be able to change anything, but far too often, they do not verify. I have called and given information about my account, and they would not help me because of my name, Darcey. They ended up suspending my phone because a suspicious male called in and was trying to commit fraud, and after spending over an hour at the store, they finally had it turned it back on, and stated that it was not Verizon's mistake. 6 months later, I had went into a store and purchased a car charger, and why they ask for your number is unknown to me, but the following month, I had a charge on my account for an additional line. No one knew how it happened, or would do anything about it. I ended up having to call the police, filing a report, and when the receipt was pulled up, there was no signature, and it was ordered over the phone. Way to go Verizon. The best was that it was shipped 4 states away in Ohio. No where near my home address. It took over 6 hours on the phone with Verizon to have them credit the charges and not to charge the ETF. Really? Are they that dumb to think that I would randomly send a phone to an unknown person? Thanks!
If you dispute independently you get nowhere...class action suits need to be filed, but what do you get in the end? The lawyers at least get millions.
Other people can be added to the account, referred to as a "Full access contact" to make changes, sign contracts, add new lines, etc. If a persons name appears on the account and they can identify a password, that's all we need and move along
I don't see how this is legal. I know people that work in the industry and all have told me that the person who holds the account is the ONLY one who can make changes. If what you said is true then, legally you should not have to pay then to cancel that phone.
A few years ago I was with AT&T. I purchased a real expensive phone for $50. I of course had to do a 2 year contract. Well before the 2 years was up I had canceled my account. AT&T charged me an early termination fee. I called them thinking that I was past the 2 years but found out I wasn't. They did tell me though that they could not find my signature on the contract. It was thought that the person that signed me up did something wrong and lost my paperwork. They told me that since my signature could not be found that the contract was void, they returned my money, I kept the phone, and I canceled my account.
Long story short, If they did something wrong, they can't hold you accountable for it.
stole my money
I recently went to lunch with co workers, and went to pay for my bill. My check card was declined. I know i had the money so went online to view my bank statement. Verizon took 479.00 with out my athorization. so i called and they said there is no such payment pending..and i need to contact my bank. so i did. now its gonna take up to 5 days to get my money back. in the mean time everything is bouncing..and i cant get gas to get to work cause im in the negitive...
I broke my Verizon iPhone and purchased a new phone and service with sprint in June. I also disconnected my verizon service in June, they withdrew $77 from my account in August. When I called they said they'd reimburse me in 72 hours. When that didn't happen I called back and they said they phone was being used. I told them the phone was broken and thrown in the garbage two months ago. I then asked for the list of numbers supposedly called by the missing phone, they couldn't provide the list. They told me to go onto my verizon to see the list but said I still may not be able to see the list because they just now canceled my account. I said "you mean in the 5 minutes we've had this conversation all the supposed calls have been erased?" He said he could still see them. I said tell me a number I called. He said he would need me to tell him a number and he could verify it. I reminded him that he was lying and that the phone had been trashed long ago. He said if I wanted my money back I would need to dispute the charge with my bank. Did I also mention that they took the $77 from an account I never used to pay my old verizon bill. CROOKS!
Absolutely!
Two weeks ago, Verizon electronically deducted $393.15 from my checking account. I was no on the Auto Payment plan and my bill for the month (which was only $264.75) was not due for another 5 days.
Two days later they electronically withdrew ANOTHER $264.75 from my checking, again WITHOUT PERMISSION. This little move neatly overdrew my account and several checks bounced that day, resulting in overdraft fees for $111.00 from my bank.
Not only will they NOT reimburse the overdraft fees which they are responsible for, but I have not been able (after hours on the phone with four different supervisors) to get them to put the $393.15 which I never even owed them, back into my bank account.
As a result, I was not able to make my mortgage payment on time this month, resulting in more problems for me.
Their customer service reps have screwed up every single thing that I've contacted them about and what I can't believe is that even the supervisors will not talk to me about this. They say they need to investigate further and that they'll call me back. They NEVER HAVE...
The last conversation (yesterday) was with a supervisor named Doug who actually accused me of making the two payments MYSELF manually and overdrawing my own account!
What the...?
I am now contacting my lawyer to see if I can get Verizon to listen to them instead of me...
scam don't pay bill
My husband recieved a letter from AFNI collections stating thet he owes for a Verizon bill. He called the 800# and the lady said that he is responsible for the bill because his name is on the bill. My husband told the lady that he never had a phone in his name at that time. She did give an address where he once lived. What we don't understand is why they are sending a bill for a phone that never existed at that resident. He did tell the lady at the end of the conversations that he is not paying for the bill and if they have to they can take him to court...PLEASE understand that you are being scammed for a bill that should have never been billed to you...
My husband just received a letter in the mail from afni regarding a settlement offer on an old Verizon phone bill. He has never had a Verizon phone. Is this just a bulk mailing scam?
I just received my phone bill and realized a $181.48 charge for a phone call to Varna, Bulgaria. I tried various online sites trying to get the rate from Verizon but could not get the information. I could not find it in your phone book either. I check various sites and got quotes that ranged between $.029 and $.259 a minute Mobile being more expensive I do not believe I should have to pay this outrageous rate.
I used Verizon realizing it would be more expensive but it was an emergency. I did not have time to push all sorts of buttons to try and talk to an operator. Never did I think I would be charged over $5.00 a minute. I still do not know how much a minute I was charged or how long the call was as all the bill listed was Voice Additional Charges. Upon receiving the bill, I called the billing department. After pushing many button and about ten minutes later I spoke to the International Billing Department. I Received a $5.00 refund for the first call I made and left a message. My bill was $216.13 for the call with a Freed Value deduction of $34.49 making the total $181.49.
I think it is out outrageous that Verizon charges these rates and the customer does not have easy access to the costs. It is just a way for Verizon to promote international service at an extra charge per month. What about the occasional international caller? I think your rates should be listed on line and in the phone book. I believe Verizon is targeting the immigrant population who do not know the language and sales pitch and take your service instead of phone cards. Why can"t Verizon charge reasonable rates.
After making the call, I received several calls from telemarketer asking if I wanted to buy additional service for international calls. How dare you invade my privacy! It is not anyone's business to know what international calls I make; even worse to pass that information on to telemarketers. Not only are you invading my privacy but annoying me with telemarketer phone calls. To make matters worse after refusing the telemarker, I keep getting calls. Does no mean anything. If I wanted international service, I would call and inquire about it. I am sure if I want to buy a product your company would have no problems providing me with the information
I was considering adding Verizon Cable Service but after this outrageous bill I am checking into At&T and other telephone services and internet services. I am even considering selling my Verizon stock.
verizon is stealing/double-dipping
Hi i order 2 FIOS Services, Residential and Business services. I was promised for a whole month of dealing with Verizon to get this order in that i was getting 2 boxes (2 ONT's installed). I had the business service installed with the 1st box without any problems. Then 3 week later when i finally got a order in for Residential service, the technician came out and installed everything on the same box instead of installing a 2nd one.
And to make matters worse, i pay $100 a motnh for Business FIOS with a Static IP Address service (you cannot get that on Residential Service) that they now have to steal and double-dip for the Residential service by taken internet bandwidth away from my Business internet connection in order for the Residential TV Service to work right.
I was not sold on this and it is deceptive business practices. Had Verizon told me that they were only going to install just the one box i would of never ordered their TV service. And now they are refusing to come out and install the 2nd ONT box like they promised me for the whole month. What do you do?
Thanks
We as FIOS techs are given a job per day quota that prevents us from doing a good job. We slap the equipment in as fast a humanly possible because you the customers are nothing but a widget (job per day) towards our daily quota. We use to take pride in our work and do everything perfect and really satisfy the customer. Now the bean counters have ruined our job by trying to maximize our efficiency or at least that is how it looks on paper. I can honestly say that when I knock on your door I'm looking to do the fastest crappiest install and just get credit for the job never mind if it barely works. Someone is bound to fix the bugs on one of the many trouble tickets that it takes to correct the crappy install we did to begin with.
all promises, no show
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor, ” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
I called Verizon FIOS to order phone, internet, and cable prior to my move in. My Consumer Order Summary was dated 3-28-08, and the scheduled installation date was 4-7-08. I reviewed the e-mail and all looked well. I move into my new house and install date comes. They setup an 8 AM-noon window. I already had the Optical Network Terminal unit (ONT) in my house, so I figured this would be cake for them. I am a Sys Admin at an ISP, so the internet stuff I could do myself with ease.
On install day, no one showed, no one called. I had my mobile with me at ALL times. So around 1:30 PM I called Verizon to see what was going on. If something came up, I had a week off to move in and if they needed to come by in a day or two, I was totally cool with that. After about an hour on hold I got in touch with a “state level” dispatcher. That said that there were “no facilities available for my order” and I was called. Nope, I wasn’t called; they did have my cell (which I had with me all of the time) in their records. I wanted them to come out later in the week if possible since I was home. They said that their next available time for me was 4-12-08, which was a day where I was going to a wedding. The next available time after that was at the end of the month, on a work day for me.
Basically because they did not show up, or even notify me with a reason, they put me at the back of the line. I was trying to escalate my request and the support only gave me unreasonable dates and that “no facilities available for my order” BS. I later wanted to get my copper line put back so I could at least get phone service, and after a long wait in hold they gave me the end of the month as a date. Basically I was being run around in circles and being shoved to the end of the line because Verizon screwed up my installation. I was told the only way I could get it sooner is if I “knew an installer who’d do me a favor, ” and I was pretty much screwed with the window of time I had to get the service installed. The salesperson fed me a load of bull and the installer didn’t even call me with a reason. I tried to figure out what “no facilities available for my order” meant, and why this was such a problem since I already had the ONT in my house. Half of their work was already done.
The same day, I called a local cable company who installed my phone, internet, and cable the next day. They showed up on time and did the normal pre and post appointment verification. I unplugged the ONT in my house and let the battery go out. Verizon gave me such a lousy customer experience I swore I would never do business with them, and be sure to let other people know about their awful customer service and commitments they setup and do not honor. Verizon screwed up prior when they bought Bell Atlantic, and screwed up our perfectly find DSL service I had around 98/99. My money is going to a competitor, and Verizon won’t see it because they have abysmal customer service. I am certainly interested in fiber optic lines connected to my house, but so long as Verizon is the only provider, I will happily do without.
i have the same problem.. unfortunately
initial install date: 8/27/09 (from 8am to 12pm) (a thursday)
its now saturday the 29th and not a ###ing word from them
infuriatingly bad customer service
this is absolutely unacceptable... how do they not see this is a problem?
They didn't show from me either. They agreed to install on a Saturday and then changed the date to a Monday. So I arranged to work from home but they didn't show.
I had scheduled Fios phone service with verizon. However, I had been waitting for technician a whole day, and the result was, nobody come to my home and no phone calls from verizon. I then tried to contact them, they put me on wait for more that 30 mins to talk to real person. I called 3 times to complain about this, but I was told 3 different stories. Verizon really sucks!
verizon triple freedom
Complaint:
On 11/30/2007 Mr. Adelman (a rep. of Verizon) contacted me on phone and convinced me to order the package Triple Freedom (Phone + DSL + Direct TV). He told me that I will get a free 19” flat screen TV set and my monthly bill would be $99.99 + tax. I have NOT received the TV set and my bills are:
February 2008 - $147.62
March 2008 - $142.78
April 2008 - $142.09
During the last three months I have spent several frustrating hours on phone with Verizon representatives, supervisors, Direct TV, but no one has been able to resolve anything. The call drops after a few minutes and the system does not allow you to speak to the same representative again, thus you end up explaining the whole story to another representative and the call drops again. On many occasions I have asked the supervisor to call back, but they never do. Verizon does not have a customer service center where customers can go and resolve such issues in person.
I wish to cancel these new services and go back to my original plan.
In the meanwhile I have decided to pay $99.99 + tax ($115 per month) instead of the bills that I am receiving from Verizon.
NOTHING but LEGALIZED THIEVERY...Likened to DIRECTV...THEY, my friends...are JUST LIKE VERIZON !...I BEAT DirecTV, as well...and did NOT PAY a $470.00 EARLY Service Cancellation Fee (Penalty) !...STANDUP TO THESE THIEVES, PEOPLE !...THEY are SURELY NOT going to help YOU !...(ALL they want is YOUR MONEY) !...
1000.0 % I AGREE !
Frontier: i.e.: "Verizon Triple Freedom" plan
This package is NOTHING SHORT of a "cloaked" ROBBERY !
The Frontier Rep. told me that it is $75.00/month, for 2 yrs (LOCKED-IN after 30 day TRIAL period)... and, inclusive of ALL charges, bottom line is, 'just a few dollars more'...WRONG !...Not even 30 days yet, plan purchase 1-29-11 (...First alleged
bill=$76.00...then $143.00...So, I WILL CANCEL TODAY, Fri., 2-25-11, BEFORE the LOCK-IN (after 30 days) BEGINS on 2-28-11 (to be safe...sooner)...I WILL proceed to file complaints with the B.B.B., The Ohio Attorney General's Office AND, if permitted to do so, with the Ohio P.U.C.O., i.e. Public Utility Commission of Ohio...All with charges of TOTAL and COMPLETE USE of "Deceptive Sales Practices" WITHOUT FULL DISCLOSURE of HIDDEN ADDED CHARGES and "FALSE and RECKLESS PRESENTATION" at time of sale of said package... Let's ALL DO the SAME and we WILL STOP this INTENTIONAL THIEVERY !...FILE WITH ME ! "Together we STAND...divided we fall"...
They used to be a good company. We were with them a long time and were happy until prices started to rise and we went shopping. Other services were not as good technicaly so we came back with the tripple offer and experienced similar problems as mentioned above. I agree, they need to be checked out, But not by Government but by a consumer advocate company. We need smaller Government.
My experiences with Verizon are the absolute most horrid I have had with any company. Verizon and its partially composing company (MCI) with which Verizon merged are disgusting excuses for entities of any kind. I feel compassion for any one who has a good heart upon discovering the true nature of the miscreant company Verizon. I feel compassion too for any one who is presently connected with Verizon. My advice to the good employee is take some notes, gather some data, leave the company, and file a detailed report. My advice to the consumer is get yourself disconnected from Verizon asap, identify all possible payment accounts they may have, close them and open new ones, don't give them any money you do not owe them, check your credit report, submit any disputes if necessary, and submit complaints online about your experiences with this awful shameful company Verizon.
directv all lies
Here's what happens when you ask a few questions:
Nicholas: Hello. Thank you for visiting our chat service. How can I help you bundle up and save with our High Speed Internet and FiOS packages?
you: I was almost done, but it told me to pick a different package, and although the difference between the packages looked like $10, it made my monthly bill go from 107.60 to 127.60
Nicholas: May I ask what packages are you referring to?
you: directv plus hd dvr versus directv plus dvr
Nicholas: May I ask what equipments did you selected?
you: i'll tell you what I want, you tell me how to get it. I have 4 TVs. 2 are HD right now, and I plan to upgrade a 3rd within 3 months. I want HD DVR on main TV, HD service on other HD set right now, HD box for set I plan to upgrade, and regular box for 4th TV. I'm trying to get the choice extra triple freedom bundle with 3MB internet service.
Nicholas: As you want HD DVR, you will have to upgrade your TV package to Plus HD DVR.
you: ok - but at 72.99 vs 62.99, shouldn't my total go from 107 to 117, not 127?
Nicholas: I suggest you to first complete phone and Internet selections and reach DirecTV selection page and let me know.
you: I did - that's where I am
you: I mean 107 to 117, not 127?
Nicholas: There will be equipments charges that will be added to final total. I suggest you to complete all your selections first and proceed to Review Order page and let me know.
you: I did - that's what I'm saying. For equipment I am ordering 1 standard receiver, 2 HD receivers, and 1 HD DVR. It is my understanding that all of the equipment will be covered by rebate.
Nicholas: You will get rebate for HD DVR and first standard receiver only. That's what I am saying. To get better understanding of charges, proceed to Review Order page so that I can also explain you in better way.
you: I'm there - I don't understand what you are trying to say. Here is what I see:
you: Standard Receiver FREE HD Receiver (2) $198.00 DIRECTV® HD DVR™ $199.00
Nicholas: Please try this link and make you selections again.
you: Why? What I want is 3MB internet, Choice Plus with free Showtime, HD service, 2 HD boxes, 1 HD DVR, and 1 regular box. What am I going to pay? I think all of the hardware is covered by rebates. Is that correct, or not?
Nicholas: May I have the state the service will be located in?
you: Provided the rebate part is correct, the only issue I have right now is the difference between the two TV services, directv plus hd dvr versus direct tv plus dvr. The pacakges are 10 different, but when i switch between them my total goes up 20.
you: Massachusetts
Nicholas: When you order a Verizon Triple Freedom package with DIRECTV service billed through Verizon you receive a bundled price starting at $119.99 per month (plus taxes and surcharges).
Nicholas: This plan combines our Verizon High Speed Internet Service (3 Mbps) with Freedom Essentials (Voice), and DIRECTV(R) PLUS HD DVR(TM) service billed through Verizon.
you: the guy I talked with on the phone said this:
you: Triple Freedom $79.99
you: Add $10 to upgrade to 3MB and Choice+ including free showtime.
you: Add $10 for HD
you: Total $99.99
you: first 4 receivers, installation, and modem free.
you: HD equipment covered by rebates
Nicholas: I provided the package directly with Plus HD DVR TV package included.
you: so what happens if I order the directv plus dvr package, and the 2 hd boxes and hd dvr?
you: and why does the package jump up 20 even though the difference between directv plus hd dvr and directv plus dvr is only 72.99 vs 62.99, or 10, not $20?
you: are the boxes going o be covered by rebate, or not?
Nicholas: Let me get it straight. Select Freedom Essentials phone plan, 3 Mbps Internet speed, Plus HD DVR package, 1 HD DVR, 2 HD receivers, 1 SD receiver and check price on Review Order page. Rebate is available on HD DVR only.
you: so I would have to BUY 2 HD boxes for $99 each !?
Nicholas: Yes, you are right.
you: Dude - I'm not doing that. What are the other options? The bottom of the thing from Verizon says you can lease equipment for $4.99 /month
Nicholas: Yes, that's for standard receiver. First standard receiver is free. Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
you: offer says $0.00 for first 4 units. Standard Receiver $0.00 for the first four units; $69 for each additional unit (Credit restrictions apply). Learn more Included (1-4)
you: can I get 2 free regulars, 1 HD free with rebate, and 1 HD DVR free with rebate?
Nicholas: Yes, there is no one time fee for first 6 standard receivers however, there is $ 4.99/mo access for second standard receiver onwards.
Nicholas: For a limited time, when you sign up for a qualifying Freedom plan you are eligible to receive $5 off the original price for twelve months.
Nicholas: Please Note: The $5 discount off the price will not reflect in your shopping cart. The special discount will reflect as a credit on your bill.
Nicholas: So you can consider 2 receivers for free.
you: Now I'm really confused. Are you saying that if I get 4 receivers I will be billed $4.99 x 3, but get $5.00 per month back? So even though I am "buying" the receiver, and getting a rebate, I'll still pay $4.99 per month for it?
Nicholas: As you have selected 2 standard receivers, you should actually pay $ 4.99/mo each. However, as lease fee for first receiver is waived of, you just have to pay $ 4.99/mo for 2 receivers which will be balanced for $ 5/mo extra discounts. So practically you are not paying anything for 2 receivers.
you: tell me how the rebate works
Nicholas: Are you referring to HD DVR rebate?
you: no - just hd box
Nicholas: The DIRECTV(R) PLUS HD DVR(TM) delivers over 200 channels including your local channels and programming for family and children, the best sports networks, a variety of news and entertainment channels, commercial-free music stations, the best HD channels and DVR service! To access DIRECTV HD programming, a DIRECTV HD Receiver, DIRECTV Slimline dish and HD television are required. Ther monthly rate is $72.99 (plus tax). Order by March 3, 2009 and receive an $8 bill credit for 12 consecutive months after online or phone-in rebate. That means you only pay $64.99 per month for 12 months! Plus you get free STARZ(R) and SHOWTIME(R) for 12 months and a FREE HD DVR receiver upgrade!
Nicholas: Is there anything else I can help you with?
you: I can not begin to tell you how confused you have made me, or how much time I feel like I've wasted.
Nicholas: I am sorry however, I will tell you only that charge which you have to pay.
Nicholas: Its my duty to introduce you with all applicable charges.
you: This has been a terrible terrible experience
you: I think the offer is deceptive
Nicholas: Thank you for using Verizon's chat service. See how customers are helping customers on our brand new Verizon Forums site located at: http://forums.verizon.com
Chat InformationYour chat session has been terminated by the Verizon chat representative.
I have a similar situation:
1. Late in 2007 I signed up for triple-play (FIOS Internet + TV + Phone). I was told it was $99 which I upgraded the internet to 15 Mbps at additional $10 for 109 / month
2. I chose the $200 Bestbuy gift card
3. I recently noticed that not only I have not received the $200 gift card, I have been charged ~ $154 /month!
4. I called them and asked for explanation and they told me the reason I did not get the $200 is because I was not on "the right plan" and he offered to bring down my payment from 154 to 109!
5. So you see what happened here! At this point, I basically am looking into getting a deal that I should have gotten in January while not getting $200 and have overpaid ~ $300.
6. Way to go Verizon!
I totally agree with you. This company is nothing but a bunch of scam artists. I've been over charged so many times I've lost count. Of course when you call customer service and jump through all the hoops to get there, they usually take the extra charges off, but my question is...Why are they there to begin with? My answer would be, hoping you won't notice them. Juat think, if they only get 1 dollar a month from 1/2 the customers, that's a lot of money, like millions. Not to mention the fact that 1/4 of the customer service reps. don't speak or understand English very well. If I had taken my phone service from India I guess I wouldn't complain, but I didn't. Some government agency needs to serioulsy look into this company.
fios lawn diggings
The subcontractor for Verizon FIOS cabling work in my lawn went back and forth my lawn about 6 times now in almost 4 weeks.
They repeatedly excavated and graded parts of my front sodded front lawn and on all occasions did a ppor job of putting back the sodded area.
The kind of work they did was not what was written on the letter Verizon sent us monts back.
They said that they will restore the sod in its original state but the outcome was clearly not acceptable.
Is there a class action lawsuit that i can join regarding these complaints ?
ill be happy to include myself to let them know they can not get away with these digging problems on our private lawns just for them to have business and make more money out of us in the end.
i am definitely not switching to FIoS because of this bad experience with Verizon.
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized access billing!
I signed a two year contract for two cell phones with Alltell in September 2007. Starting in October 2007 I was charged $9.99 a month for something called Ringaza. I didn't order or authorize what ever this is, and I don't even know what it is. The charges continued through January 2008. On February 21, 2008 I was charged $1.99 for an Axcess Web Day Pass. In March 2008 I was charged $9.99 for Trivia Alert and another $9.99 for Game Alert.
I spoke with Alltel and they told me they were not responsible for outside company charges. Hello, they were on my Alltel bill. I know they don't just collect for other companies for free. If they were that "big hearted" they would protect their customers from these scamming companies and reimburse us for all the unauthorized charges they are billing us.
I have been doing business with AT&T (Cingular) since 1995 and I have never had this problem. I know I'm not the only one out there being scammed. Maybe we should all file a lawsuit against them? I'm not exactly sure how to go about that, but I am going to contact an attorney. If anyone has had any luck being reimbursed and stopping these charges, please advise me.
Thanks,
Sheri.
***FOLLOW-UP***
I filed a complaint online with the Better Business Bureau, and they contacted Alltel. Alltel immediately contacted them and Alltel agreed to refund all of my money. Just like that. I guess, since so many people check with the BBB before they do business with a company. Apparently large companies don't like to have them give bad reports out to potential customers. I recommend everyone register a complaint with them. Good luck!
I recently purchased an upgrade through alltel after being with the company for two years. After recieving the phone, and spending about three hours on the phone with customer service trying to activate it, I was informed that the phone was defective and I would have to return it. When I was transfered to someone to help me with returning and getting a replacement for the defective phone the representative told me that even though I was just getting a replacement, (of the same exact phone I was returning), and I had already been charged for the purchase of the defective phone, I was going to be charged for the replacement, and that the charge was going to be at retail price ($140 more than I had been initially charged to purchase the phone that was defective). He said that I would be refunded the retail price for the phone, but that it would take one to two months for the credit to show on my bill. Therefore, I would have to pay for the replacement, in order to keep my service active, and wait for them to credit my account. I chose to just return the phone and am planning on switching providers. Why should I have to pay the company to replace their defective equipment and wait for them to return my money one to two months later. Especially when the cost of the replacement is almost six times the price of the original amount, even though it's the same exact product!
I had the misfortune to need to replace a protective cover for my Altel cell phone and entered the altel office in Sarasota on 10/17/06. I found the item I needed but there were 4 customers ahead of me and only two employees to handle the their needs. A fight nearly broke out between two men over who was next. Finally, after waiting 50 minutes, a third employee came out and took about 10 minutes to set up her desk. I was next and her indifference and cold attitude made me realize that maybe my wife and I and our inlaws might end our 18 year relationship with Altel. We have a contract but it will run out at which time I think we will take our business elsewhere.
Ron
Sarasota.
Alltel office on U-S 41 in Sarasota, Fl
For the last 5 - 6 weeks now we have had a Support ticket in through the Tech Dept. Which has not been resolved. We have NO DATA at home.
This has been a problem now for about 9 months. The real kicker My son who lives right behind us has had the same issues and Alltel TOLD him that they Sold the tower and that is why there is No data Service, then they offered to cancel his service at no charge!
So Thursday 9/27/12 around 6 P.M. after being on and off the phone with Alltel tech support all day We called back into Tech support AGAIN only this time tech support finally forwarded us to the Retention Dept. and we spoke with a guy named Jonathan who promised us that he would cancel our Internet Data stick free of charge with No Early Termination Fee. Before we got off of the phone I asked him about the cell phone because we can not use it as a smart phone at home due to NO data. He said that was a matter I would have to take up with the Tech Dept.
Back to calling the Tech Dept. with no Luck.
Saturday I logged onto Alltels website (I had to leave home and take the dongle with me) Strangely the Dongle still worked and sure enough it was listed on the account still. I thought maybe they were just waiting until Monday to take it off of the account.
Well Monday rolled around Susan from the Tech Dept. called this Morning, NOT Only did they NOT Cancel the Data stick, But Jonathan just flat out lied and said he never said anything about canceling it, his exact words where that we had gotten disconnected Early in the call. However this was NOT The case we was on the phone for well over 30 mins up until the point where he said he could Not transfer me to the Tech Dept because he didn't have the ability.
So Now I am still stuck with a useless data stick and only half of a smart phone.
They want to charge an ETF of $200 per line. The contract expires in February of 2013. I do not see how it is fair at all to charge an ETF on the Internet data stick, nor do I see it being fair to pay a full $200 on the cell phone which can only be half used at home.
Hello I am a customer of alltel however I have never dealt with so many unprofessional and rude customer service agents. I called to have a bill summary mailed to me after 5 days I called for the status. They said it was not mailed but they would mail it now.Well I needed it for a legal matter. I asked for a supervisor they told me that they were all at lunch. What? All the supervisors of the company are on Lunch? I asked when they would return she told me 3-4 hours? What the ***! Anyway then she said thanks for calling alltel and hung up before I could respond. Unbelievable. I was also hung up by an actual supervior who was not letting me discuss my issue he kept interupting me and then proceeded to transfer me to another department and then I hear a click. Very convienient that they hung up while "transfering" my call. Horrible company. Please dont do any business with them.
I receive extremely poor service in my home. I have many dropped calls and my phone is unusable in certain roms of my house. I called Alltel and was told a trouble ticket would be opened and that I would hear something in no more than 14 days. At the completion of the 14 days with no resolution I was told they meant 14 BUSINESS days. Well after that passed, I was then told that it was an engineer issue and they were very busy so, I would get addressed when they could get to it.
What males it so frustrating is that I have to ill children one with a mechanical heart valve and one with severe asthma. My son was ambulanced to the emergency room from school two weeks ago, and my phone never received the call. I've paid my bill on time for two years yet Alltel refuses to address my problem or let me out of my contract, even when they are obviously at fault.
False advertisement. Alltel tells you they have nation wide coverage, but they fail to tell you that you can still be charged with roaming charges. There is no federal regulations so they can and will deceive you with every loop hole they can find.
Alltel changed my plan after i called but i still got charged for every minute i talked even though they said it would change right then
Continuous calls from alltell about ajc cooper. Whom i don't know and i have no connection with alltell and i please want these calls stopped. I get about 4 automated calls a day from alltell. It is really annoying.
Was sent this telling me my friend had sent me something and now i am getting charged 4 something that i want removed!
I did not subscribe to this CSW Jokes and I will not pay for it I do not want it on my bill. Please take it off or action will be made.
charged for texts that should have been included
I bought a blackberry pearl back in December from the authorized dealer in my local mall and at first was happy with my purchase. When I first bought the phone I signed up for 900 minutes free nights and weekends and unlimited texts. At first I primarily used the phone for calls only but in the last couple two months I've been texting a lot over 1000 texts in the month of March. I thought this would be no deal seeing as that I asked and thought that I had signed up for unlimited texts and there had been no red flags to think otherwise. My March bill came with a whopping 200+ dollars in texts alone and it turned out that the saleslady never input the correct information. The gentleman that i normally deal with for my internet service said it wouldn't be hard to get waived seeing as that he was there at the time of purchase and knew that I requested unlimited texts. They called me back and said that there was a lack of supporting information and that they weren't going to waive the fee. I told them that it is not my fault that the saleslady was more interested in talking about personal issues rather than taking care of business but I'm at a loss whether i should take legal action or allow money hungry corporations to take advantage of me. I am in the process of switching my services and boycotting verizon wireless and I urge anyone that doesn't have the time or money to waste to boycott also.
The complaint has been investigated and resolved to the customer’s satisfaction.
refused to honor promotion!
On Feb. 19, 2008 we responded to a promotion from Verizon, which was a promotion for their DSL high-speed Internet service. The promotion offered three main things: First month free, free modem and free $20 Target gift card. We responded to the ad, went through the on-line sign-up process, and all seemed normal. When the first bill came, Verizon did NOT give us the first month free, they CHARGED us for the modem, and said we would receive NO gift card. When I asked why they were not honoring their promotion, (which I still have a copy of), they said I would have to PROVE that I responded to that promotion. How does one PROVE an online transaction? I still have the "screen shots" of their screens each step of the way through the signup process. I was on the phone for more than 2 hours, talking to a dozen different people. They simply refused to honor the promotion.
Since the initial complaint, we have received calls from representatives of Verizon, both on April 2 and again on April 8. On both occasions, we were told by the representative that the matter would be resolved within 48 hours and that they would call us back to let us know. Both times we received no follow-up call.
During the April 8 phone call, the representative asked us if we would accept the free modem only to settle the matter. I stated to her again, as I have multiple times to multiple representatives from Verizon, that we want the entire promotional offer - as stated - that was STILL BEING OFFERED as of March 31 on their web site, at www.verizon.com/bestoffer.
Again, we have copies of the original promotion, copies of every screen during the on-line sign-up process that verified the offer, and a copy of the promotion as of March 31 that was still being offered despite their claims that it was not.
A group of us snowbirds were promised free internet and phone service while we were in our "up north" homes. We did get the free phone but were charged 8.95 per month for internet in Florida. We all received notice stating both services were free. After 3 plus hours of speaking with a rep three of those calls disconnected by them as they were transferring us to a supervisor! I finally got a supervisor who stated he could do nothing until we faxed copies of the letter with the offer. l week later still no answer even though we gave him our home phone number and verizon e-mail His name is Thomas Mooney and he said he was in Virginia, but would not give us his address. Coward! Still fighting.
I am also having issues with Verizon DSL. We signed up for a promotion on 3/12/08 and were supposed to get a free modem/router. When we checked our first bill, we were charged about 16.99 for it on top of our regular fee of 43.99. We also noticed that they added these other extras to our bill totaling an additional 15.00, which is something we never requested. I called to cancel these "extras" and the representative said not to worry, he will cancel. Well a month later I checked my bill and guess what, they are STILL charging me for it so it was never removed. Everytime I call their customer service number, I get transferred around at least three times and all they say is "they apologize". This is just a FEW of problems I've encountered with Verizon among many. I'm still trying to resolve these issues.
terrible service!
On a Monday our Verizon land line died through no fault of our own. Through other means on line and eventually by voice, we called Verizon for repair. Verizon scheduled a visit for five days later--on Friday--for any time between 8 a.m. and 5 p.m. The phone is used for our work, so we needed it back much sooner. We also had conflicts that Friday, but they couldn't be more precise about the time. They agreed to switch our incoming calls to our cell phone, but that means we'll have to pay for any additional minutes of cell phone use for both outgoing and incoming calls.
I ordered a bundled package that included land line phone, DSL with 3mps, and satellite. First I was not eligible for the satellite but my $20.00 was taken and not refunded 2nd was not notified when service was turned on for the phone. 2 weeks later I phoned and was told it had been on for over a week... no compensation plus time missed from work as I was given a date when it would be "installed" Lastly the internet connection barely hit 1.5 mps which compared to dial up a family member has that is free from walmart. Canceled service December 14th within the 30 day "trial" I am still being billed for the DSL and being threatened with legal action for the phone portion. Getting through to someone is nearly impossible. After hours... yes HOURS on the phone I reached someone who could only "explain" the bills... duh! I was told I would need to call this number AND this number as everything is separate from one another. Once again this is taking hours I hold for in access of 45 minutes only to have the phone picked up and immediately hung up... which starts the process all over again. I keep trying to no avail. They were very quick to respond to my online inquiry about attaining service. Which by the way I saved to my computer for just this occasion. It was full of lies and empty promises. The rep online couldn’t help by the way had to call someone to actually get the service. Of course they picked up right away.
FIOS : Absolutely the worst customer service ever. Way too many chefs in the kitchen and no one can communicate with anyone else. DO NOT sign up for this service unless you're dying for a headache.
I am really pissed with Verizon. I tried cancelling my home phone with them for 3 times. They gave me the run around. Putting me on hold for hours. I haven't had a real phone for more than 6 months yet they still charge me for the service. Then when I tried cancelling "the bundle" cause of all the extra charges they add. They told me the bundle was $80, it ended up being twice as much $160. I was told I have to pay an early termination charge. On top of what my bill was. I had only had "the bundle for 1 month. Why do we have to pay for bad service? It should be illegal for them to charge us. I also have cell phone service with them. They did the same thing I've had a line for two years that I do not use they still charge me for it after I've made several attempts to cancel it. They have given me the run around. I am totally pissed off at them.
Verizon service is CRAPPPPPP. I just recently signed up and I get calls every day from debt collectors for Mario Carson. Most of the time now they call from a blocked number and say Hello? Hello? and then hang up. It is extremely annoying, so I called verizon to block unknown phone numbers. The first c.s. rep tells me it will cost money to set that up but he has no idea how much, and put me through to his boss. She tells me I have to sign up for caller ID first, but she cannot help me, I must do it online.
So I go to myverizon, and to get an account, I have to sign up for Verizon internet, which i ALREADY HAVE, and agree to a very long list of terms, including them sending me some giant battery I don't want and probably charge me for it. So I'm going to have to call their [censor] service, AGAIN, and find out if it costs money, and they won't know what I'm talking about, THIS IS SUCH A [censor]ING WASTE OF MY TIME and there is no end in sight and Verizon is doing everything it can to make sure I fix it on my dime/time and not theirs. [censor] you Verizon.
Not sure if anyone ever cares anymore. The reason they have such bad service from the ground up is this...Frist the system they use for billing are very very old system so heres what they did to fix the problem after Suri put the whole company in a bad light.YOU know When the employees picketed for the customers. Insted of updating the system they created a front end system to talk to the old system and it dose not wk dont let them lie to you this is what they did and it can be proven. There is a know billing error that just charges a customer for jack work when they did not request it. Nice right not even close to the shady back door deals that go on. Lets say that you have static on the line you call Verizon they put a ticket in to send out tech. WRONG ... heres how it works you call Verizon after listneing to a bunch of adds and DR Buddy who ever the hell this clown is I still have no idea. then you get a tech that will put a ticket in and about 2 to 3 hours later you will get a call stating that the trouble is fixed and a employee is forced to call you and clear ticket w/o rolling a truck this also can be proven... They call this job security I call it bad business. Want more of their bad deals...the 99.00 was never 99.00 and im sure the poor soul that have it now see it was never 99 and I would say a good amount of people never got their "Free" anything ! This all so can be proven. The manages of Verizon are a sick joke they have nothing to do w/the bus or the money they are there to guard the employees and follow them to the bath room this also can be proven. My advice to anyone that has Verizon cancle the service and let them know that you all are sick of it! Bright house Im sure has it trbl aswell but they treat the cust 10000 time better than verizon. They have kicked ther ### every year int he JD POWERS survey because their employees are allowed to do their jobs . And by the way a note for the PSC when you have the audit every year they route out all the traffic to other areas so they pass it just so you know that has been going on for years they dont want the fine the employee jsut sit and wait for calls to come in not like the 20-30 they hold on a daliy basis. Verizon get a grip how can you not see this is bad business ...bad for the customers bad for the employees and bad for the share holders but really you all could care less as long as the CEO's just keeping padding their pockets I just wonder how long it will take these ###s to wise up!
best buy gift card fraud!
Waiting since November 2007 for the $200 Best Buy gift card. Have spent countless hours on hold then being told to call another number. I have a total of 8 phone numbers that I have been referred to and and about that many stories of why I don't have the card yet. I believe it is fraud. I am complaining to the BBB. I am not the only one this has happened to. I just got off hold for 40 minutes to be told that I did not meet the requirements and I should call another number. The requirements are that I need Fios Triple Play, which I have, so go figure. Wish I never switched from Comcast!
we have been having probs.w/verizon!got the pac.deal and was getting the free showtime-and the cinimax.after the 3mos.were up, they still to this day have not taken us off of it yet and` YES` we are getting billed for it and this has been going on now for six mos.!
i should have never listen to my husband!should have stayed w/DIRECT T.V..THIS CO. SUCKS!and when our contract w/them is up in this Dec.2010, back to DIRECT T.V..i will never use them again!
j.k. Beaverton, Ore.
We ordered the FIOS triple play in December 07 when they were offering the free Sharp LCD TV. We still have not recieved the TV. We have spent countless hours on the phone with Verizon and get a different story each time we call, sometimes multiple stories in each phone call. They will go from telling us that we weren't eligible for the tv to telling us that the TV was already shipped in a single call. They even called us in March and apologized that there was such a problem and told us they were shipping the tv and we would have it in 2 weeks. It never came. Now when we call they tell us that we have already recieved the TV and that the promotion is over. It is so frustrating. The FIOS tv and internew service are both supperior to comcast but i hate Verizon so much and feel so taken advantage of that I will probable switch back to Comcast as soon as my contract is up... if not sooner.
I signed up for Verizion Fios in July of 2007 and have yet to receive my American Express gift card. It was suppose to be $100.00. Everycouple of months i make an attempt and they transfer me over and over and have no clue what im talking about. Its getting to the point where I may just file lawsuit. Yea its only 100.00 bucks but its getting out of hand now. I to signed up for the triple play feature. It is now Nov 08 and yet no gift card.
Same boat. I was promised Amer Express $200 GC. Signed up in June 08. It's now November and nothing. I called twice so far. Rep said I was put on an "investigation list" that marketing department uses. So basically sit by and supposedly someone will call me someday...doubt it. I asker her if other people had the same problem as me and she stated she was not allowed to discuss that to which I replied "I can read". What a shame. My monthly billing is never the same, I hate the way the pro-rate changes, I hate you have to opt out of things, and the topper is this BS promo. I honestly want out of the service. They've got to do us right - Big Time
I have been having a problem with Verizons refer a friend progam. I have brought two customers to verizon so far. Both have signed up for all three services and so far I have received zero for the effort. I made darn sure I followed all of the rules and even received conformation that the first one was fullfilled and got the amount that I should be getting but no money has arrived. I try calling, I try emailing to no avail. Everyone acts like they know nothing about it. I don't understand how the refer a friend progam that is so unique that no one in the company knows a thing about it. I am about ready to take it to the BBB.
Same problem with the $200 American Express card. Signed up for Verizon bundle in April...It is October, check mail daily...called verizon numerous times...each time they say they expedited it/will expedite it..I threatened The RI Attorney Generals office and the complaint is ready to go. If I do not get the card or the call back from the supervisor this week, I will file the complaint. I am sure this is happening to many people. A few phone calls again I was given the number to Amer Express...they had NO RECORD OF ME by name, phone number, etc...they told me that Amer Express was getting a lot of similiar calls and they gave me a direct line to talk to someone at verizon (of course it was the main line). I am very upset and wish we did not switch from COX. I even did the REFER a FRIEND program (my parents have had verizon over a month now, and I still did not get the $100 for the refer a friend either).
Frustrated in RI,
sharon
I agree. I have been waiting for 6 months for a $200.00 American Express Gift card. I signed up based on this promotion. After 6 months of phone calls with no reply. I finally got through to a supervisor today that told me I did not meet the criteria. BS...I kept all the paperwork and have all the qualifing features needed. This is just a scam to get people to sign up...run you past the 90 day cancellation period then change the rules, then stick it to you and not follow up on the deal. I smell a class action lawsuit coming down the road and I will be the first person to jump on-board.
My wife and I have had the same problem with Verizon, beginning in December 2007. Verizon had a full page ad for a free LCD TV with the Triple Play order, all for $99. Of course, they up-sold us, which was fine, but after approx. 20 phone call and endless hours on hold, they still have not sent the TV or some way to order the TV. There is still no resolution, just another promise of a phone call from another supervisor.
I have never been treated this poorly (I have been around a long time), and I will find a way to let the public know about Verizon's customer service practices.
verizon phone trouble
Lets see, where to begin the stupidity in this company is amazing, I think the beginning is a great place. July 2004 I sign up for Verizon phone service, they send a tech out after I tell them the house has never had phone service. But I installed the required 1.5" conduit to the corner of the property per your service planner. I am assured that they know more about this than I do and the tech will take care of it. I said ok, thank you. August the tech shows up and says "gee wow you don't have any cable running to your house" I replied that I made your company aware of that. So I am informed that this work order will be sent to the buried cable people. So two more weeks later another tech shows up to connect the non existent cable, and tells me the same thing, "we need to refer this to the buried cable department" At this point I get on the phone, and am told I already have phone service and the techs both closed out their work orders. I said funny I don't have any phone service “well we can send out another tech" this stupid game went on until November. At that point after who knows how many calls they send out their local sub contractor who butchers the pedestal install, (I'll explain the butchering part) but gets me phone service. Then the rains come, and guess what you call Verizon and they say “Well the problem must be in your cable" I told them no, new house, new cable, new service cable from the house to the pad. " Well we'll send a tech out". The soonest he can be there is about 2 weeks, as they had lots of rain problems. So 2 weeks later it dries out a little, and of all people to show up but a good friend of my father who is a Verizon employee. He tests all the available pairs, and determines that very few are good and puts my 3 business lines on the best ones, and tells me to hope for the best but keep the Verizon 800 number handy. Well it rains, and rains, and I call, and the techs come and they say " yup there is a problem with the pad that was cut in " I reply really, you guys leaving it in a hole in the ground this past summer for 3 months might have caused that issue, and they laugh, and tell me that Buried cable will get to the bottom of this. And it rains, and I call, and they send more and more techs out. So now after well nearly 4 years and Verizon calling dig alert 3 times to locate all the buried utilities but never doing any excavation, It's starting to rain. But don't worry, they claim that someone from buried cable would call me and if I like they can send another tech out to look at the problem. Today I asked the woman is it something personal with me? Or do you provide this level of poor quality service to everyone? She didn't have an answer; I questioned her about where all the $50.00 credits that they promised me went to. The promise consisted of " well sir we'll give you a $50.00 credit for you lack of service but you wont' see it for a month or two on your bill. Well they never made it onto my bill. So like most things today the only thing people understand is stopping your business with a company. Hit them where it makes the biggest difference, in refusing to use them for a service provider. This presents some serious challenges to a small business, but Time Warner and I are working that out. I asked the Verizon rep to make sure I get a call from the Buried cable people by tomorrow, or I would end service. Funny, I'll have to make the call from my cell phone, as by then the ground will be nice and wet, and we'll be without phone service.
The complaint has been investigated and resolved to the customer’s satisfaction.
This complaint is against Verizon phone service, I am a senior citizen living on a fixed income and so I ordered a package deal from this company for $59.99 a month. local, long distance and internet included but every month my bill is way over $100 sometimes almost $200 I can not afford it. So I tried to lower my bill by taking off some features most of which I did not order but one I did order wire maintenance and they advised me not to take it off after having service with them for six months two weeks after i took off wire maintenance my service was interrupted and they said something is wrong with my equipment not with there service oh that seems so FUNNY. My son went out and brought me a new phone and for one week I still have no dial tone, I am house bound and it is not safe for me to have no service. So now I have to pay a large service fee for them to come check it out. SO DIRTY VERIZON
SIGNED IN BROOKLYN
ringtones
I have a huge complaint with Verizon Wireless. I downloaded a program to my computer to make ringtones from my own music collection, and it worked until just this week. I can make the ringtone and send it but now Verizon is blocking this! I am irate! This is my own personal freedom and right to get ringtones from anyone. This is America and not Russia. Verizon, are you hearing me? I may not renew my contract next year. I am being censored and stuped into paying $2.99 for a ringtone that I could make from own music collection. I thought it was my software or something, because I had never had a problem until now. Take a look at this excerpt I got from the software company Make your own Ringtones: Thank you for your email.
Yes, there is a problem with Verizon. We are sorry that we replied
after 1 day and a few hours, but we needed to check it with Verizon before
sending the email to you, we did receive all your 3 emails.
The problem is that Verizon has put a blockage on it's line, they are
trying to encourage you to buy expensive ringtones only from their
sites, and to discourage you form buying cheaper ringtones from thrid
parties like us, by putting these barriers.
What a hoot! This is rediculous! I feel as an American this is where our rights as customers is being taken away. I mean I already own the rights to this music in my collection and have purchased the software to do this. I am on a fixed income and I cannot afford their ringtones. The service fees are exspensive enough. Does anyone feel the same way I do?
I certainly am not disagreeing with your opinion on the ringtone situation but what I am disagreeing with is your faith in "make your own ringtones". I have dealt with this company and it took me months to get it straightened out with my service and then it was a technician at Verizon Wireless that actually found the problem. The software was loaded with something similar to spyware. I was very skeptical and thought the same thing you did that they just wanted me to use their music downloads but I got a download cable for my phone and have been able to download music from my computer with no problems.
Just another perspective...
fraudulent billing
A bill showed up on our Verizon Telephone bill at home in Massachusetts for a total of $7.50 for a [protected] call to a telephone information service that we never used. It was for $5.49 plus tax and carrier admin. fee. We never made that call. I called OAN and they said it would take up to 2 months to credit my account to correct for the discrepancy. If they hold this money from thousands of people for 2 months, imagine how they will really clean up on the interest earned, even though we never made these calls. Not to mention the innocent folks who never caught the error. This should be stopped!. What a scam! I called Verizon to complain and the customer service operator said they had had numerous similar complaints. I have forwarded this information to the Mass. Attorney General's Office.
response to phone complaint
Called to complain that High definition cable box was not functioning was told they would call back in a Half hour. I received a recored call in a half Hour which did not respond to my answering of the phone and the recording indicated that I could not be reached and Verizon would call back in 10 minutes ( which of course is absurd If they couldn't reach me how would I know they would call back in 10 minutes.) They called back in ten minutes and again indicated they could not reach me and suggested I call them again. They must be getting paid by the number of phone calls they make or have customers make. The service is inappropriate.
horrible standard email system
To Whom It May Concern:
I erroneously attempted to send the following email to Verizon's Volume Support email re a recent experience (3-14-08) I had with their email on my DSL account Verizon Website. I received an automated reply to it that was not at all helpful:
To: Verizon DSL Support Persons
From : Email User
You guys have a crummy email system, and have for years, despite all the supposed changes in the past several years.
I'll give you an example from last evening. My brother responded to a Verizon email I had sent him about rock musician Lou Reed. I hit "Reply" on my standard Verizon email account, and it opened a reply email, with his email inside of it. This is all well and good, that is, standard operating procedure. It is supposed to do this. Yippee, something works correctly.
So I compose a thoughtful and somewhat time-consuming reply to him. At the end of it, I remember NOT to hit "Save Draft" at the end of it because I recall your email system eating the draft of an email I attempted to save sometime last year. After that email fiasco I ended up not having anything to send either. Grrrrr!
So this is problem #1: Fix the friggin "Save Draft" part of your email system.
And no, I don't have a special computer, a faulty DSL line, or any special software on my computer such as security software that gums things up. It is a vanilla computer that works fine on Yahoo and Google email systems.
But this time, sending an email to my brother, I think to myself that I will be smarter. I simply hit "Send", last evening, hoping that my lengthy email to my brother will not only be sent, but that your crummy, primitive email system will save a copy in my "Sent" folder, as I have instructed it to do. I like to have a record of what I have emailed.
So what happens? Your [censored] email system flips me over to the Verizon account sign-in page. O.K., perhaps this is some sort of hypervigilant email security system, in order to guarantee that nobody unauthorized is using my account. I had signed in about a half hour beforehand, and had not left the Verizon email Web page during the entire encounter.
So I dutifully sign-in to my Verizon email account as requested of me, even thought I had signed in previously. And what happens? I get returned to my Verizon email page and my long email to my brother has vanished in the nether regions of cyberspace, never to be seen again. It wasn't in the "Drafts" folder. It wasn't in the "Sent" folder. It wasn't anywhere to be found.
It was gone.
Not cool, Verizon Support People. Not cool at all. )-:
There is a half an hour that I won't get back again, not to mention the information in the email.
How is it you expect people to want to use your email system if it wipes out a lengthy, personal reply due to shear incompetence?
This is the sort of crappy Web interface I used to regularly run across 8 years ago on the Internet! There is simply no excuse for such garbage from a major Web player such as Verizon in 2008! No excuse whatsoever. None.
I am writing this from a Google Gmail account of mine. Why mention this? Because it is saving drafts of this complaint letter AUTOMATICALLY! Without me asking it to do so! Wow! Somebody is thinking at Google, aren't they?
Want to know what else rarely comes into my Google inbox? Spam email. Almost never. And I have only had a few false positives in my Google Spam folder. How do they do it? I don't know, but somebody is on the ball at Google. In fact, it is a bunch of somebodies who are on the ball at Google.
And in my Verizon inbox? Quite a bit of Spam, especially for as little as I use that email system. Its address is not in a lot of circulation around the Web. What do you guys have? A Spam folder, where obvious Spam email that I have to move into the Spam folder just sit there until I delete them. What is an obvious Spam email? Email with gibberish words in the subject box. You know, like "yenottie more length obadogle badie"
Why don't I use your standard Verizon email more? Because it is a piece of crap email system that I learned to avoid years ago, and now have, once again. learned to avoid it even more. Fix it, for the love of God!
Now you are probably going to suggest that I try your NEW email system. Don't even go there. What comes with the standard Verizon DSL account should not have the sort of obvious bugs, flaws and crummy, email-losing features that it has.
So problem #2: what is with making me re-sign in to my Verizon account when I go to send a time-consuming reply to my brother, after I had only signed in about a half an hour prior? Stupid, stupid, stupid. What, does Verizon think that my computer got hijacked while I was still using it? I never left the Verizon email page while composing my lost email.
Just plain crummy all around. How much does Verizon collect monthly from me for my DSL account? Over $30/month. Multiply this times the thousands of DSL accounts Verizon has, and that sum has got to be enough to get some technically competent code monkeys in there who can figure out how to make a properly functioning, basic email system in 2008. At least, I would think so.
I am very disappointed in my Verizon DSL email system, and the rest of the Verizon site as well, which is very Web unimaginative. What are you guys doing at Verizon, watching too much You Tube when you should be working? Get on the ball.
Signed,
Rob Little, aka "ThomasHopkins981 at verizon dot net"
I have my own complaint:
Living at address for 15 years and have been unable to get Hi Speed service from Verizon. 10 years ago was advised by representative a guarantee that I would be able to get service by 2015. Verizon needs to consider their customers needs or another agency needs to give them competition. I only live 2 miles from a receiving site.
Could not agree more ! Bare bones email and a
dumb spellchecker too boot, , , must be novice -
Webmasters at work---I promote services for my -
renters at a apartment complex no more DSL via
Verizon ---Comcast for now on…
Verizon has other issues too !
Like undependable bandwidth for watching movies -
$50 vs. $24 wised up!
I have the same problem, Verizon/Yahoo keeps sending me requests to sign in when I haven't left the email site. I spent hours on the Verizon chat service where they assured me that my problem with repeated sign in requests was resolved. It wasn't, the darned thing just asked me to sign in again while I was typing this. I'm ashamed to admit that I am retired from Verizon.
Larry from Harrisburg
Verizon STILL has this problem. The same thing just happened to me. I spent two hours preparing a carefully worded response to something only to have it completely lost by Verizons f**king webmail interface.
Another thing really aggrevates me is all the blinking ads on their friggin pages.
Any I can't get their webmail service to work at all with mozilla/firefox (my preferred browsers for everything else).
Though I am quite satisfied with their DSL service when used to access non-verizon web sites, but I have never found a single web page, email interface, or any other web tool provided by verizon that does not leave me wanting to scream obsenities at them in frustration.
Verizon sucks
i just got new computer and am trying to get my e mail back on my computer
Hey Little Rob-I just wanted to say I got a charge out of how well you blasted verizon in writing. Lets hope they read it and fix something. Your selection of words and explicatives is perfect. This is a compliment.
Can someone help me with what to do with the spam folder.
Does it detect matching incoming email and reject it or is it just a trash can?
I have had exactly the same problems. I would like to change my service, but it would be too time consuming to let everyone know a new email address and have business cards reprinted.
I have sent email replies successfully, but it seems to have a time limit of about 3-5 minutes. If you take time to compose a letter, you will lose it.
My father has been having similar issues with his Verizon email account.
-Repeated password login requests
- emails not sent after clicking the "send" button
-General irritating stuff.
- being hung up on by customer service.
it is cheap however, so I guess you get what you pay for.
I don't have verizon, so I don't have first hand experience with their email system. Should my dad use gmail, or setup outlook express (or some other mail tool)? Any ideas would be appriciated. Thanks.
fios internet service
I have has Verizon Fios since 2/18/2008. I have never received the service promised since 2/18/2008. I have receive the switch and bait, the run around and the "oh some one will get back to you" bit. I ordered the "Triple play" like everyone thinking I would save a little money. It has been nothing less than a nightmare. I've had intermittent intenet connection issues. The router was swapped out twice. I was told I was turning it off every three hours. I was told there was a known issue with Windows Vista and the TCP/IP configurations. BULL! I'm a IT Technician and several of my co-workers have it working fine with Vista. Finally flat out my neighbor who I convinced to order it is have the same problem. So it's definitely hardware or network related on the Verizon end. The y need to get their act together now. Who ever suggested a class action law suit I'm in it to win it. Finally to boot they billed me for dates before my installation.
I have had Verizon Triple Play since late July, and if Comcast only had email that I could use on my cell phone and my home computer, I would be back with them in a minute. I have had nothing but trouble with Verizon from the day they installed it. The first thing they did was disconnect my land line in the utilities box in my condo building. We were without phone service for 5 days. Their reasoning, "the technician must have forgotten to reconnect it after he installed the service." The internet has been a nightmare. Tonight, after writing a long report on line, my internet connection suddenly disappeared, and I lost the entire report. I HATE THIS COMPANY. I had a great tv picture on Comast HD, I was able to speak to a tech person very quickly when I had an internet problem. I didn't have to spend countless time on the phone answering non-related questions to that female voice - whom I have come to despise also. This situation has turned me into a bitter person. My life has been simple and I have been easy going and laid back. Now I am a raging maniac!
About Verizon
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Verizon's pricing is generally considered to be competitive, with many customers finding the company's plans to be affordable and flexible. Additionally, Verizon frequently offers promotions and discounts, making its services even more accessible to customers.
Overall, Verizon is a well-regarded telecommunications company that offers reliable service, excellent customer support, and competitive pricing. If you're in the market for a new phone plan, internet service, or TV package, Verizon is definitely worth considering.
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I strongly agree. These people are outright criminals. Their practices are deliberate and they are designed to rip off the customer. I have had numerous billing and service issues for which my husband and I have spent hundreds of hours with Verizon. We have been overcharges by hundreds of dollars and made to pay each month or face disconnection in service. After spending numerous agonizing hours on hold and transfered to wrong departments time and again, nothing has been resolved. Their incompetent representatives have hostile attitude towards their customers and are unwilling to help. I agree with the gentleman who wants to escalate this to class action law suit. COUNT ME IN. Corporation like this should be dealt with collective force.
Had Verizon Fios bundle for 6 months and had to call every month to have my bill adjusted to the correct amount (which I paid). My last bill came with a note that I owe $170.00 on top of my usual $119.89 and that my service is scheduled to be shut off.
Over all Verizon Billing sucks. I had pretty bad experience with their billing. This is my month three on doble play (TV+Fios Internet). My plan was $69 and got $125 first month bill, $115 second month bill. I already called customer service 7-8 times in two months. Every time they promise me a bill of $69 + taxes, around $80. If I don't see my third bill around this amount, I am going back to cable. Shame on them, such a big company with screwed up billing.
I can't believe how so many people have the same problem as I do. Everyone is right on target.
My issue started when I had FIOS hooked up in Aug 2010 Every bill I received was a different amount.they are not giving me me what I sign up for and now they are charging for extra boxes that were included in the bungle.what a ripe off. HOW DO YOU GET OUT?
I ordered Fios in July 2009 and it has been nothing but a headache. Verizon has billed me for all three separated services and I have called and complained and just got hostile customer service workers. I am still trying to get credit for these issues. I think we need get together and stand against these companies.
I am having many problems with Verizon FIOS. It has now gotten to the point that it's time for war. Enough is enough and these people are outright criminals. Their practices are deliberate and they are designed to rip off the customer. Their employees and past employees know of these practices. I am looking for anyone to join me in a class action suit against these criminals. Particularly past and present CRS employees. Anyone wishing to be part of it should contact me at my email address nmi327@cs.com. Someone has to stop these bandits. If you don't step up and participate you are just encouraging them to continue. There are thousands of us.
Wow! I can't believe how so many people have the same problem as I do. Everyone is right on target.
My issue started when I had FIOS hooked up in Feb, 08. Every bill I received was a different amount.
I never got one that I was told it would be. I never received the $100 credit for referring someone. I am sorry I did because they have had issues too. I was lied to many times when I was told I would get the credit on my next bill. As you see I am using the wordwasbecause I FINALLY DROPPED THEM on July 17/08. I was told due to the many problems I had I would not be charged the termination fee. That was another lie. I am being billed for that now. I was told not to pay my present bill three times that my next bill would be pro-rated, my credit would be on that bill and no termination fee would be applied. More lies. I have called three times to a Solution Rep to no avail. I had a Personal Account Manager assigned to me and she could not understand why I was billed different amounts. The last time I called I asked to speak to a manager and was told it would be 30 to 45 mins. before he would come to the phone. I told the rep I would not wait that long and ask him to have the manager call me. Get this! I was told "the managers do not do return calls". How stupid is that. No wonder people are upset. The manager I'm sure doesn't know the answers either. How can a company be so out of touch. The last thing I old the rep was that I have had enough of the lies and told him I was contacting channel 8 'on your side' and I did but have not had a response yet. My thought now is to contact the state maybe we should all do that.
What are your thoughts?
Wait until you disconnect their service! My final bill was higher than when I had their services.
They backcharge me for things that they said were free originally.
Verizon is another AT&T. When you call, one rep says one thing and billing department says and does something totally different.
You have been warned!
I'm on hold now for over an hour listening to 'Verizon Radio'. If I have to listen to the 'animal crackers in the printer' story again I think I may go postal. After having to call three times today and talked to several people. I agree, their menus suck. Yesterday I called twice and waited for a half hour before giving up. What, do they have only one billing rep? This is insane. I'm thinking of going without internet just to avoid having to deal with either Verizon or comcast. They all suck. They take your money really well. Providing service is another story. I've been a customer for over a year and suddenly my bill goes from $49 to $100 with a $36 credit. No explanation. Just raised the rate. Worst of all, their hours are limited so I have to call while I'm at work!
I can't even pay my bill as their system is so messed up- all because I didn't want the bundle, just Fios TV/Internet. Been 5 months of hell trying to get my bill paid. Even their finance team has to call in the special forces to find my correct account number. After I report this to the BBB I'm going to see if they will just take the Fios stuff out of my house and call it even. Literally over 12 hours on phones with Verizon reps to clear up how I can pay! Paper bills say DO NOT PAY THIS BILL, YOU ARE ON AUTOPAY, the live reps say "You have no bill", Paper notices say "Shutoff notice", Live reps say "Don't worry"... its ridiculous... My wife makes the reps stay on the phone when she tries to pay by phone (even though we are on "autopay" which has never debited from our credit card in 5 months) and they have no answers when the system cannot find our account to pay... After going to 4 different Verizon stores in my area I finally found the one that accepts payments for FIOS, but they don't want to take the payment because they are unsure if it will go to my account or just dissapear... crazy...I even had them call customer service and they couldn't get a straight answer...Great speed on internet, but now comcast delivers over fios in my area... Hope they have better customer service than Verizon.com - oops, I mean Verizon.net, oops, they are different... frustrating...