Allstate Insurance
reviews and complaints

I don't know really where to start I've never had this much trouble with any I have dealt with its just mind blowing.I had an accident with my vehicle on may 18th where I hit 2 deer broad sided in my jeep wrangler, causing major damage to the front under carriage luckily I had put on a very expensive front grill guard to protect against such things as that but if I had known that it would have coasted me so much trouble with allstate I wouldn't have put it on.I have been dealing with about 10 different agents since the wreck and still nothing has been done to my jeep it seems that because the grill guard did and saved my jeep from not getting totaled out they don't want to pay for the repairs.I have been sitting here in New Mexico now for 2 mo, waiting on allstate to do their job and get my jeep going again, I finished the job I was on here right after the accident so I should be on another job are at least be able to go home but no this company does not want to do what I pay them to do. As of now this crooked hands company has costs me almost 20, 000$ in lost wages and rent I've had to pay to stay here. It makes me sick every time I see that commercial they have on TV about being in good hands, its hard to believe that a company that big would put so much hardship on the ones that pay for their service. I will make sure that everybody I meet in the future knows how I feel about allstate from now on and I don't have to worry about slander because everything I'm saying is the truth. I could go on for a lot longer about all the people I've talked to and the run around i.ve been getting but I'm worn out and don't really know if I'll even have the money to go home if this is ever settled.

I recently had the displeasure of dealing with one of your insurance agents. She was soliciting my business but because of our history with Allstate it was clear I would never do business with your company again but I also think you should know how this agent treats prospective customers or clients. She was so unprofessional I was appalled. Below please see a copy of the correspondence between your agent and myself. Is this really the kind of people you want working for you? I'm also going to post a copy of the conversation on social media so that other people in my area can see what they would have to deal with if they ever do business with her.
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Agent: Hey Kathryn I'm Vicki with Allstate and I have a quote worked up for you when you're ready. Call me on your time and we can go over it. [protected]. I work until 6

That's very nice of you but I will NEVER do business with Allstate after the way you treated us after the hurricane! So, you can take your quote and (well, you kno the rest)

Agent: That's classy. If you have a problem take it up with the president of the company. I just work for them to provide for my family. Have a great day!

You dropped us after we did business with you for years! Allstate said they were dropping everyone in Hardin county who didn't sit on a concrete foundation or were 3/4 brick and you left us hanging with NO insurance so, that was about as classy as I could get without REALLY telling you what I think of Allstate so don't cop an attitude with me about being "classy" because Allstate was about as unprofessional as you can get.

Agent: Classy...I'm glad we don't insure you anymore.

Send me the number of the President of your company please. I'm sure he would love to see the way his agents talk to prospective clients. If you do not send it to me, I'll simply call another Allstate agent and get it from them.

Agent: Do what you have to do!

Sent from my iPhone
Kathryn Wheat
3486 Leatherwood Drive
Kountze, TX 77625

My truck has been sitting in the shop for two days waiting for Tammy Hutchinson to give the shop (Service King) approval to repair my truck and to replace the parts needed to be replaced with original ford Parts. I have called her twice. She said she would get back to me yesterday before the end of the day. I called her again earlier this morning and left her a message, no reply.

This is extremely frustrating that my truck is sitting in a parking lot outside the shop waiting for All States approval to be repaired with original Ford parts. The shop is saying that All State has only approved aftermarket or salvage parts.

I was rear-ended by a client of yours and expect my truck to be restored into its original condition. I have a family and need this truck repaired.

I look forward to getting this resolved without having to get anyone else involved.

In May of 2017, I wrote to Ordinario Insurance Agency (an Allstate Office in Pasadena, CA) to tell the office that we found better coverage and service and wished to cancel homeowner, auto and earthquake insurance. Since then, we have continued to receive warnings that our premium was not received, along with other offers to spend money on Allstate products. I have not been able to get verification that this treatment has not damaged our credit rating. I have called, written, and submitted a complaint on the Allstate website. Wee had policies for many years; however in the last few, the service has been completely unsatisfactory. Today I received a notice stating "Your CA Earthquake Authority policy was not reinstated." Of course it wasn't! I want some reassurance that ties with Allstate are completely severed and that my credit rating is undamaged. --Nancy Buchanan

I am very disappointed with "Allstate's" process and procedures. I was assured by Allstate representatives that I have done all the necessary processing and procedure when releasing my vehicle from my policy. I have also made multiple contacts with Phuong Tran's office through email with no repose. I have call today and spoke to Mr. Edward Nguyen to find out that the vehicle is still under my policy and that the email I was sending to was incorrect (Phuong Tran ). It has been 3/1/2017untill 6/19/2017 and I was given notice that Allstate only refunds only a week. In addition I was asked to render the tittle of the release vehicle which I might not have. I have been paying all this time for a vehicle that I do not have in my procession. I have been with your office for many years and this is the only time where I have been truly disappointed.

We received your policy change request.
Long, thanks for updating your policy. We're processing your request now. An Allstate representative may contact you in the next few days if we need any additional information to complete your request.

Once your request is completed, your updated policy will be available to view online.
Change request overview:
Date: 3/11/2017
Policy Number Policy Type Service Requested
xxxx80741 Automobile Remove Vehicle

I received a settlement for my total loss vehicle on Thurs 6/1/17. I was informed that once a settlement was made I had two days to return my rental car. The adjuster gave me until Tues 6/6/17 to return my rental.

I am an individual that works 2 jobs. I have already missed a lot a time from my jobs due to the accident that I was in. I was not able to find a vehicle in the 1/2 of day I had on Saturday and the 1/2 day I had on Sunday.

In an effort to still get a vehicle in the allotted time given to me. I took 1/2 of day off from my job on Monday 6/5/17. The deal that I was getting feel through and I still do not have another vehicle. I called my Allstate claims representative to ask for an extension until Sat 6/10/17 and I was denied due to your policy.

I understand that there are rules set in place to follow but there should be an exception may to some rules. I am not happy about the way this is turning out for me. I would like an additional extension. It is unfair that
I am treated this way. It is not good customer service!

Very disappointed,

Eneedra Smith
Claim # [protected]

On April 30, 2017 I (Rodriquiz Arnold) was hit by an Allstate driver. The Allstate driver was given the ticket and was at fault of the accident. On the same day I called my insurance and Allstate to report the accident and to open a claim.
The operator told me that I was appointed to an adjuster Cynthia Richardson and that she will contact me within a couple of days. No one called to check on my injuries or my property for two days. Since I did not hear from anyone I reach out and hired an attorney to help me out. After Cynthia finally called I informed her that I hired an attorney and she appointed another adjuster to work with me Thomas Olesky. Thomas called onced to introduce himself but could never be reached again when I tried to call. So I spoke with another team member and inquired about my truck on May 4, 2017.
May 5 my truck was pronounced repairable and I had it towed to Courtesy Dodge in Conyers, Ga.
While I assumed that my vehicle was getting repaired I figured that this is a good time to buy some items that needed replaced. Such as a door speaker that I purchase on Ebay and a chrome rim that I also purchased on Ebay. I ordered a window switch and windshield wipers from carparts.com.
On May 12th I called Courtesy Dodge to check on my vehicle and they told me that they were waiting on Allstate to respond back to the supplement where they found an additional $3000 in repairs.
May 20, 2017 I get a call from Sharon Godfrey telling me that are totaling my truck for $3156.19 and to turn in my rental car within 2 days. I was caught off guard and very disturb from the conversation and requested to speak to a manager. Sharon was very nice but nothing she could say would have made me feel any better as I panicked trying to decide how I will commute back and fourth to work. Sharon also told me that if I had services performed on the truck within a certain time frame then that will add value to my property. So i sent over copies of a battery and core recently purchased, the rim that I just purchased, alignment that I got from NTB, brakes, tires, plus the bill I got from the wrecker service and storage fees from Dodge. The total amount came out to $6, 077.40 which is enough to cover the repairs. I spoke to Shannon Howe who is a claims manager and expressed my plea begging if that isn't acceptable can I please pay for the repairs myself. She said no and I have no say so because now my vehicle is pronounced totaled. That is not the case Courtesy Dodge is willing to fix it and I am willing to pay the balance of what is giving to me. I rather pay $2000 and have my truck versus $30, 000 for a new truck. Someone please help for I am having headaches and don't know what else to do. my email is [protected]@yahoo.com.au and my mobil number is [protected].

We were denied a legitimateroof claim with Allstate . They sent out 2 corrupt CAT adjusters Laurue Ross & Tom Baldwin. I am understanding now that when they realize a roof needs replaced they find a reason to deny like over nailing. 9 roofs have been replaced on my street due to this storm butTom said he saw no proof wind caused damage. We were forced to hire a public adjuster that was very good.He was getting nowhere with Allstate until he told them he was going to next level. (Bad Faith Lawsuit) It was amazing how fast this went from no damage from wind to a complete loss from wind. I have copies of this as proof from beginning to end and I have copies and pictures of full grown uprooted trees all over our area and damaged homes.I have also sent copies of all of this to CNN, MSNBC & ABC. In time I have 14 more top journalists in hopes someone contacts me and televises this.
I will continue posting to protect others from corrupt Allstate.

...Resulting in no valid insurance coverage and rejection when trying to renew the annual vehicle registration on May 16, 2017.

This was done by the Allstate Longyear Family Agc.
Our account number is [protected]
My phone number is [protected]

While at the GA Department of Revenue, we tried to contact our agent with no success.

Consequently, we called your customer service line and were promised that the situation would be corrected within the next 30mn. The young man was very helpful but the situation has not been corrected yet.

I have been dealing with inspector Paul M. Baer Claim Service Consultant, Allstate Insurance Co, from Columbia, MD office and I'm not getting anywhere my policy states if a pipe in the wall is causing water damage than its cover. Well needless to say the pipe was broken underground and in the basement wall; understand the backyard and outside pipe is not coverage. But he told me that since the pipe came from underground my into my house its not cover, Well after looking through my house most pipes in your house lead to basement and outside. I have water damage, mold and more I have had Allstate Insurance since 2000 and now I need help, they are telling oh well...

I called in the evening around 8:30 P.M CST on May 7th about a billing inquiry. I spoke with a representative named Andrew who was extremely apathetic towards me. He made me feel like an unvalued customer. I had a payment due on May 10th that I was unable to make due to financial constraints. I called to see what my options were. Andrew made me feel like I had no options. I was desperate to find a solution and asked if it was possible to switch from monthly payments to quarterly payments. The true purpose of my question was to start a dialogue about available options. Andrews response was an apathetic "No you can't do that." I waited for a follow up response such as "But here's what you can do" but only a long awkward pause followed. I became upset and accused him of not caring.

I quickly called in again to complain but found out that since Andrew did open my account a record of our call did not exist. As a result I was unable to voice my frustration that I'm entitled to as a paying customer. Andrew purposely avoided procedures (in this case not asking for my account number even though I noted to him it was odd that he didn't bring it up) to ensure he would not face consequences of providing poor customer service.

This was an extremely disappointing experience with All State.

I have been trying to resolve a theft from my home since October of 2016.
I have been met with no return phone calls and lack of follow up from Peter Poulos in Oregon for months.
After several messages I will finally get a return call, just to have another barrier placed before me and another month to pass.
I am not being treated fairly or as a customer. I am having to make repetitive efforts to get any resolution- which is not right! I am a paying customer and we are talking about a pretty small dollar figure of claim.
The lack of responsiveness is TOTALLY uncalled for. I'm a very patient person so for me to be frustrated is quite an accomplishment. Kudos to Peter for his achievement.
Claim #[protected] XBA

Thank you for looking into this with supervisory assistance at and above Steve Detert whom I have also been in contact with.

Ronn Clark
[protected]

I'm saddened to hear Allstate her into the petty mode of politics and rumors. My understanding is that Allstate has pulled their support of a popular cable show. I may not agree with his personal views or actions BUT I enjoy the way he provides his shows and guests. The same can be said for Allstate. I may not always agree with your personal views BUT I did enjoy your business. But now I will be looking to drop Allstate; the same as dropping advertisements. Thanks Mike

Called and briefly talked to a representative about extended coverage policy. When asked several questions, all she could utter was "we don't", "I don 't know". Time on phone was pointless.

I unknowingly bought vehicle (And apparently the dealership as well), that had an after-market part added. The terms of warranty referred to exclusions or being voided in cases where after market parts are added to vehicle. I contend the dealership had an obligation to inform me of potential/possible exclusions when selling me this warranty.

Bottom line - calling allstate customer service was useless.

E-mail sent to Allstate agent: Albuquerque, NM:

Mr. Sturtevant,

I went to my bank this morning and was notified that moneys had been taken out of my account by Allstate. (Roughly close to $1500 in 2 drafts.)

I never signed any contract with Allstate. There are many e-mails from Allstate or Phillip Fierro pressing me to sign some documents. My answer always was I wanted to see the new quotes I discussed with Phillip over the phone. I specifically mentioned that I WOULD NOT sign before having these in my hands. When I finally received them, it was too late.

My mistake was to give Phillip my bank account number. But I believe you will agree that a normal business contract requires first the signature of the buyer. Amazon has my credit card number, but they don't charge me until I go through the process of approving a purchase.

Therefore, I am requesting refund of these payments from my bank account as I lost confidence in Allstate.

I would also like to know whether you notified my old insurance of cancelation, which also would be illegal as I didn't sign the required forms.

Dr. Guy Lussiez, Ph.D

My husband and I have Allstate and have been thrilled with their auto insurance for many years. Recently, our 20 year old was involved in a crash which left him with a fractured spine and a compound fracture of his lower left leg. My son is insured under another company and not on our policy as a driver. However, Allstate has some coverage for injured drivers that live in the same household as the policy holder.

That being said, my son's PIP carrier called Allstate to demand coverage. Yesterday, Allstate called my house and asked to speak to the other driver, the one that hit him. What a horrible mistake! I listened to the conversation between my son and the Allstate Rep. Erin (rep) did not apologize for his injuriously mistaken phone call. Instead, he barraged my son with questions about the other driver's injuries and asked him to make a statement.

I may file a complaint with Allstate. This is unacceptable behavior! My son was very, very upset. I am still disturbed by this.

On 5/21/14 rear-ended by an Allstate policy holder. The driver took full responsibility for accident, spoke to adjuster from Allstate, she said "Don't worry, we will take care of everything for you" What a lie! I had to pay for my own expenses through my personal insurance. Now they are threatening me over the phone to settle the case, which I will not. They state that my injuries were not related to the accident. Now, I have to get an attorney involved, which is what they wanted in the first place, so they could screw me! The accidend happened 2 years ago and they are dragging this out so the statute of limitations will run out.

I cancelled my insurance with Allstate Insurance but they still withdrew the money from my account. I contacted them and spoke with an agent, who assured me that the money would be returned back to my account within 5 to 7 days, but after the 10th day, I called again and again spoke with an agent who advised that I had been told wrong and that the money would be returned in 30 to 45 days. Its funny how they withdrew the money very quickly but when its their turn to return the money they take for ever... will never buy insurance with this company ever again...