Allstate Express Moving & Storage Inc. / bad service and tricky behavior
BEWARE OF THIS COMPANY ***** BEWARE OF THIS COMPANY ****** BEWARE OF THIS COMPANY
Whatever you do, don't... DON'T hire this company!!!, I hired this company to move my things from NY to Miami, Fl; the salesperson, Danny, is very nice on the phone, he promises great service, profesional packers and a very low estimate compare to other companies, don't be fooled, that's the first bait. Once you hire them, on moving day, this very rude, inpatient, short man named Isaac comes and makes you sign tons of paper (small print) without even giving you time to read them, then they fool you with the packing, firstable they hire ilegal aliens from the street as packers, they are not profesional packers; they trick you by putting only a couple of things in one box where a lot more could fit, they do this to assemble lots of boxes to occupy more space in the truck because they charge you by space, they also trick you by leaving lots of space between the boxes and sofas and chairs so the truck fills up further to charge you more. When I noticed they were doing this trick I started to tell them to put more things in the boxes and they tell you to step away and not to intervene because they know what they are doing. Not to mention they don't have a special licence to park on the street to load the truck so he got a ticket which of course I had to pay. They don't even use common sense to pack, they brought down my new matress thru the hallway, onto a dirty elevator, thru the sidewalk and into the truck without covering it or protecting, sliding it on the floor all the way, so as you can imagine, by the time I got it back it was so filthy I had to throw it out, they also threw glass and ornamental pieces in boxes without wrapping it, which of course were broken into pieces, I had coffee table smashed, chairs damaged, tables scratched, boxes missing and the most terrible service by a man with an attitud named Boaz, who was the person to do the delivery. He came to the destination (my house) in the most huge truck which didn't fit thru the entrance guard (or any other place, it was almost like a train) and with no patient told me I had to run and rent another smaller truck to unload from his huge truck onto mine... and I only had an hour to do it; which I proceed to do, I had no other choice; by this time he wanted to unrap my things, before putting them on the U-haul truck I had rented, and leave me to do the moving by myself into my house with two other ilegal aliens he had hired here in Miami. I then told him I would call the police because he had to honor the contract we had and unload my things into my house himself. Once my things were in the house, I told him that I had payed for some things to be assambled and he said he had already wasted to much time with me because I took to long to rent another truck (like traffic is my fault!), the nerve! On the other hand, I had sent pictures of the damage goods, list of the things in the boxes missing, and no one has ever written or called me back on that matter. I have also reported to them that they had left behind, mixed with my things, two boxes of clothing and personal effects that don't belong to me, so somebody else must be missing it, but not a word from the company or the least interest on picking it up and delivering it to the correct person. So as you can see, it was total chaos and they made my moving trip an unpleasant and nervewracking experience, and to top it all I ENDED UP PAYING DOUBLE THE ESTIMATED!!, because even that was false; plus the cost of the extra hired truck, plus the parking ticket, plus a new matress, plus new tables and chairs and a lot more irreplace things that had sentimental values. What I don't understand is why a group of people decide to form a Moving company and deliverately go out of their way to lie, cheat, mistreat and neglet your possesions, while maintaining an impatient and rude attitud as a guard to scare you and keep you from asking questions or demanding your rights. If you're going to do something do it right! They know that once people set a specific date for moving it involves a whole lot of other issues around that date that can't be moved, like catching a plane the next day, having to give up that place where the things are being picked up from, etc, so they know once you set a date and they get there, and you have signed and payed... you are at their mercy, so they abuse, but... they forget that these complait boards exist on internet and is my duty to warn everybody from this angry and problematic people.