Allstate Express Moving and Storage, Inc. / Long Distance Move
I hired this company for a long distance move from NJ (2/08/07) to FL. The written estimate they gave me was $2, 650. The actual cost of the move was $5, 830. They never gave me the following: a pamphlet of my "Rights and Responsibilities When You Move"; itemized inventory of every carton and uncartoned item in the shipment (they did the packing); weigh ticket (everything was charged in cubic feet); order for service. The Bill of Lading had nothing on it but a new price. When they arrived in FL on 2/15/08 (2 days late), it was early evening and they were in quite a hurry...they had to go to Miami. There were several boxes missing, broken items of value (my grandmother's dish being one of them), crushed and wet cartons, water stains on my wood tables and leather furmiture. The contract stated that they would reassemble all furniture, which they did not, except for 2 beds, after I insisted. I contacted the company the next day and followed up with several phone calls. I took photos of everything and e-mailed them, which they did review. On 3/11/08, I wrote to them and included all photos. I sent a follow-up letter on 3/29/07. Again, I continued to call, practically every other day. I even spoke with the owner, Eli, several times. In Sept. they made me an offer, which they failed to honor. The carrier has never responded in writing and has REFUSED to. It is not their policy. They have never responded to any filed complaints or inquiries.