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1.0 19 Reviews

AllRecipes Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with AllRecipes at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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AllRecipes reviews & complaints 19

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ComplaintsBoard
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10:39 pm EST
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AllRecipes Two recipe fails

Thumbprint cookies, #9618

This was a disaster. The oven setting was way too low. The butter/flour ratio was off. It needed more flour so the cookies didn’t fry in the butter.

The “Amazing” pistachio white chocolate chip recipe was also a disaster. The cookies flattened out so I had to throw them out.

I have wasted money, time, and HUGE disappointment. These cookies were Christmas gifts and now they are going to be late.

Shame on you! Do these recipes not get tested before publishing.

Never again and I will be sharing my experience.

Desired outcome: I will just have to suck this up, I am sure. There is no justice for me.

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6:23 pm EDT

AllRecipes web site

Your web site is absolutely useless to me. I searched for "cheeseburger casserole" because I found a recipe for that which I tried and did not like. I got 1633 results which included cheeseburger contons, bacon and egg cheeseburgers, many cheeseburger soups, cheeseburger quiche, cheeseburger dip, cheeseburger tacos, air fryer cheeseburgers, bacon cheeseburger omelette, cheeseburger tacos and many many more. What good is a search that lists everything but what I ask for? That makes the web site absolutely worthless.

Desired outcome: better searches

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Carol A. Matthews
Springfield, US
Feb 06, 2023 6:00 pm EST

I subscribe to your Allrecipes magazine until August 2023. When i look up recipes on your Allrecipes on line, I get the message that says I can not print the recipe because I do not have the authority to go into it.

Please let me know what I need to know to get into Allspices on line. I do not have a password, or anything else.

Please help.

Carol Matthews 1893 S. Shayla Ave, Springfield, Missouri 65802. [protected].

Thank you for your help,

Carol Matthews

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Susan Emma
WAUWATOSA, US
Oct 13, 2022 9:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

What is going on with the website!? I can't access saved recipes. Every time Allrecipes decides to "Improve" the site, more idiotic glitches occur. As it is now, the website is absolutely useless.

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3:58 pm EST
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AllRecipes all recipes

2/8/22

I am not able to "adjust" my recipes up or down~

I'm terrible at math. I contacted customer service once and they showed me how to do it. But, now they don't have this service any longer.

Please advise

Desired outcome: Please respond ASAPI need to be able to adjust my recipes!!!

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Is AllRecipes legit?

Our verdict: Complaints Board's thorough examination reveals AllRecipes as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, AllRecipes stands out for its commitment to quality and security. Clients considering AllRecipes should delve into its customer service record to gauge compatibility with their expectations.

AllRecipes earns 91% level of Trustworthiness

Perfect Trust Endorsement: AllRecipes achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AllRecipes. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allrecipes.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allrecipes.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

AllRecipes as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up AllRecipes and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AllRecipes has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 19 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • AllRecipes protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to AllRecipes. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:07 pm EST

AllRecipes Have not received any magazine or free cookbooks

On 10-11-2021, I sent my check #3164 for the discount price of $6.00. It has been cashed and deducted from my account. I did receive an acknowledgement, but, I have not yet received the magazine or the 2 free cookbooks. Now, I have also received another subscription order form. What gives?
Ok, the submit page says I have to use 350ch. Why does it matter the length of the letter. Don't you respond to all complaints?

Desired outcome: I would like the magazine and the cookbooks, if not, please refund my $6.00

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3:25 pm EST
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AllRecipes Non Delivery of my All Receipes Magazine

This is the third time I've contacted your company to get my ALL-Recipes Magazine delivered. The first 2 were by phone and I was assured both times the magazine would be delivered, and my subscription extended for the missing months. My account number is [protected]. I changed my address for the magazine the end of July and have not received a magazine since June. What do I have to do to get the magazine delivered? My address was changed from 184 Silver Mark Drive, Factoryville, PA 18419 to 8809 U.S. 68 East, Pembroke, KY 42266. I can be reached at [protected] or via email to [protected]@gmail.com

Desired outcome: Have the magazine delivered and my subscription extended.

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Update by John W. White
Dec 17, 2021 3:29 pm EST

Today I called your customer service line again. Twice to be exact and after 20 minutes on hold both times I gave up. Your company's professionalism and customer support is lacking in every aspect.

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4:41 pm EDT
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AllRecipes your recipes website

I like that your allrecipes website has so many recipes, but every time I do on the website to look for recipes the website freezes my computer in about 10 minutes. I can't use my computer until I manage to delete your website. It has been a problem for years and it makes me sad because I can usually find a recipe that I want to try, but can't stay on the website since it always messes up my computer. It is the only website I visit that has this effect.
Sincerely,
Susan Gregg
[protected]@aol.com

Desired outcome: Please fix your website!

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3:55 pm EDT
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AllRecipes Ingredients

I have noticed that in many of your recipes you suggest using pre-packaged items like soup mixes and other ingredients which make cooking easier. This was the style of cooking from my grandmother's generation. I am now 68 years old and cooking has evolved from those days. We no longer use canned goods, if possible, but natural ingredients and cook from scratch. This other style of cooking is antiquated and unhealthy, as many of the ingredients have way too much salt content, or sugar content. Nobody cooks anymore with cake mixes which are loaded with sugar or other mixtures which have too many calories.

Many of your recipes are great and I have tried them. I suggest that you minimize the recipes offered which have these pre-packaged products.

Sincerely,

Laurel Reiner
[protected]@comcast.net

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8:04 pm EDT

AllRecipes Magazine not received

I subscribed to Allrecipes on April 8. Was supposed to get magazine along with 2 bonus cookbooks. I haven't received anything!
[protected]@att.net

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2:58 pm EDT
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AllRecipes [protected]@gmail.com

I have sent 10+ emails. I have called. I have left messages. I have never been so frustrated with a company. I am no longer receiving the emails that I used to receive from Allrecipes. The emails have several recipes and I used to receive one a day. I bought 2 magazine subscriptions (one for myself and one as a gift). When I made that purchase, I began receiving unwanted emails from the magazine company with offers for additional magazines. I do NOT want any more magazines! So I unsubscribed from the MAGAZINE company's emails. When I did that I stopped receiving the emails that I used to get with recipes for Allrecipes. I JUST WANT TO GET THE EMAILS THAT I USED TO GET! HOW DO I GET THROUGH TO YOUR COMPANY? PLEASE PLEASE PLEASE HELP!

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7:22 am EDT

AllRecipes continuous pop up suggestions and no way of cancelling something I wasn't aware of asking for in the first place

As above, continual (several times a day) pop up recipe suggestions and no way of cancelling something I wasn't aware of asking for in the first place. The website offers no way of unsubscribing. I am aware others have also made this complaint. I am not clear why I am being sent these recipes . I have occasionally visited the All Recipes website to browse recipes without encountering any problem. I am not aware of being provided with information that I would be constantly sent suggestions which I never requested.

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10:58 am EST

AllRecipes allrecipes pro customer support

I have requested through customer support email that my allrecipes pro account be terminated. The website has no possible way for me to cancel my pro subscription on line. The reference phone number on my credit card bill is the incorrect number to call to cancel. I finally decided to try and cancel through the customer service email provided on the website.
My first request by email to [protected]@allrecipes.com was on October 20 and second request Nov 6. I am not getting a response.

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Kyle Complains
, US
Jan 03, 2019 8:43 am EST

I am suffering through the same scenario. I received an automatic re-bill notice on 30 November 2018. I keep e-mailing them and here is what I get:

You have reached the print edition. We have sent your information to the Allrecipes Pro to get them to cancel.

If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.

This has been going on since 30 November.

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5:21 pm EDT

AllRecipes this is my 4th attempt to cancel my subscription

due to their disregard for my consistent attempt to cancel my subscription, i have recently emailed the BBB. I don't know what else to do. I have tried for months to cancel my subscription to allrecipes: the form online never goes thru when i hit send: the form online keeps asking me to 'fill out all boxes', when i have already done so: I have written a letter to allrecipes magazine a few months ago asking for cancellation and they have never responded; i cannot reset my password online, that doesn't seem to work either. I hope the BBB helps me out. I DON'T WANT THE MAGAZINE!

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4:48 pm EDT

AllRecipes no mechanism to cancel subscription

I called AllRecipes and left messages twice and did not receive a callback, and I emailed [protected]@cdsfulfillment.com and attempted to follow the instructions to cancel my subscription only to discover there is no mechanism to do so (see screenshots below). There appears to be no mechanism to cancel my subscription on the website even though AllRecipes claims it allows members to cancel subscriptions. Moreover, like other companies (sorry to say) AllRecipes does not issue notifications prior to auto-subscribe.

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2:24 am EST

AllRecipes they care nothing about their customers

This website is getting worse and worse every single day.
Recently they changed something again and now it's impossible to read recipes while cooking. It's very uncomfortable. Not that long ago when they changed their format everyone was angry at them, but we got used to it. However, the website management didn't stop improving (as they thought, probably) and kept doing crap despite users' complaints and dissatisfaction.
it's the right time to get out.

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6:39 am EST

AllRecipes my recipe box

Where are all the recipes I typed in a couple of years ago? I can't find them..
Not happy.. these were family recipes and it took a very long time to enter them on to your website. Did you send an email to your customers to advise they were going to be deleted? (if they have been)... Please help me to recover these recipes.. I've been a long time customer of BHG magazines.. very disappointed. HELP!

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6:13 am EDT

AllRecipes regarding the update

Never thought I would ever complain about them. I have bee with them for years and been actually satisfied with everything. But after the update, many things have changed and it's now everything is completely different and inconvenient. Many people would agree with me.
New things are not always for the best, guys. Sometimes the old good things have to left s they are without changing. Nobody will die.

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3:59 am EDT

AllRecipes Difficult to use

I loved Allrecipes and used this site in the past. It was very easy to work with and there was lots of useful information there.
Then they made some changes and now it is very difficult to use Allrecipes. It is very hard to find anything there, site now is full of all kinds of adds and everything works very slow! It takes about 15 sec to load the page!
I'm out of here! Allrecipes does not think about their users at all!

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7:40 am EST

AllRecipes I'm so disappointed!

It was such a lovely website in the past, but they made some changes and made it worst. I don't like the new format and I'm very disappointed. This website was ease to use, but now it's harder to read and find things you need. It is now difficult to get recipes out of my recipe box! And where all the reviews are? I can't even read them anymore. I will not be renewing my subscription. All my favorite recipes were in my box, but now I can't read them! I used this site for many years and was very satisfied with it! I'm so disappointed they are nothing thinking about their clients at all. It's a real headache! Maybe someday I will use it again but not until they fix everything.

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11:27 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

AllRecipes - I did not order anything just looking.

I was looking at items on allrecipes.com website and I got $12.00 bill for a 12 month membership today. All I need to do is send the 12 dollars in and they will take it out of my checking account. But if I am not happy I can cancel any time in the first year and get my money back and get a full refund. But I did not order anything just looking. What can I do now?

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