Allivet reviews & complaints 36
Keywords
order email customer service vet company money refund experience prescription shipping pharmacist tracking number discount dog delivery supervisor issue website business chargeNewest Allivet reviews & complaints
Temptations hairball control treats for cats
I have waited almost 10 days for my order for it to never show up. I called the company this morning and they told me they were out of stock? like really? Why did I not receive an email about this or a phone call. You have all my info. And Now I have to wait to 3 to 5 days just to get my money back for your mistake?
I have never dealt with a company like this before. Should be reported to the better business bureau for at least not letting me know and keeping my money. If I hadn't called I wouldn't have known. Is this the way you run your company? and yes i am upset over this, should have never happened.
unreliable shipping with life sustaining medication
Everything on the Allivet.com website is easy and smooth.
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Unfortunately they take many days to ship. Truthfully, I am not sure if they even ship unless you call to prod them.
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My dog is on heart medication that can be life threatening if not received. The Allivet pharmacy would know the urgency by just by looking at the order. They have a 6 month subscription on file. I have placed 3 orders. Each time after 4 or more days the meds were still not being shipped. I called each time. It is easy to get someone on the phone. They are very helpful and professional and so far the meds have been shipped same day. WHY DO I HAVE TO MANAGE THEM?
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They are by far the least expensive. The website is easy. Customer care is easy to reach...Unfortunately, with life altering medication they are irresponsible.
Since posting this a few minutes ago, Allivet has contacted me by phone twice to apologize. They are going to ship my dogs heart medication over night at no cost. This has happened 3 times out of 3 orders …. so we will see!
rx autoship
Unreliable shipping and out of stock on auto ship medications. Have been on auto ship for galliprant for my bully for several months. The RX is shipped every two weeks. Of course the week that I had no way to get to my vet I first received an email with the receipt for the order then the charge from account. 6 hours later received the email that my rx was out of stock. This is very convenient since he's dependent on this pain medication. I hate this company. They are unreliable and not prepared for business.
useless
If you need something urgently, I am begging you to buy elsewhere. This website and their service are very unreliable.
I desperately needed to buy several meds for my dogs, I had all needed prescriptions, I also paid for an expedited shipping to get my order as fast as possible. What do you think? I had to wait for 3 weeks for the items to arrive. Unbelievable!
Of course, I called and emailed, they were useless. So when I realized they won't do anything for me, I bought the meds from a different store...
it's a horrible company
What can be worse than dealing with this company?
I will never use them again.
No matter what kind of an issue I had, they never were helpful. All of their advice is useless. Moreover, it's very hard to get in touch. The line is always busy all day and night long. And I guess, they are aware of this and not going to fix it.
Dealing with them is a complete mess and I want to be excluded from this.
recent rx for apoquel
On 10/06/17 I called to place my order-it was charged immediately. Initially I was given a higher price than was on website. CSR wanted me to email screenshot which I found ridiculous-I asked for supervisor and after brief hold CSR said we will honor your price. I had a written RX from vet but was told it could only be mailed, not faxed or emailed. They said they would call vet. On 10/7 I checked with Allivet and they said vet had not responded. I called 10/8 and vet said they had faxed 10/7 but would fax again. On 10/10 I looked on website and it had RX pending. I called and after 15 min hold spoke to CSR would said fax was received 10/9 around 3pm and was sent to pharmacy 10/10 and would take 24-48 hrs to fill. I thought this to be unacceptable and asked to speak to supervisor who after 10 minutes of my saying that service was unacceptable especially since I was paying for 2 day delivery she hung up. I called back and after 10-15 minute hold I asked to speak to another supervisor and was told only original one was available. I asked CSR to have someone else call me-as of 10/13 I have heard nothing. she did say order would be filled and shipped that day 10/11. It was not shipped until 10/12 and is now scheduled for delivery 10/16. This is my last order with Allivet.
ridiculous
guys, it's ridiculous. It would be funny if it wasn't so sad. I spent over one month trying to contact them. Did they all die or what? Nobody answers the phone, emails. Nothing. Called them 100 times, heard scripted recordings and then they hang up. There are so many ways of contacting them and I tried all of them, nothing has helped. What the heck is this? It's been 2 months and I got only one answer via electronic mail providing absolutely useless information that had nothing to do with my issue. I gave up, people.
extremely poor customer service. order never handled
I placed my first order two weeks ago with Allivet and the order has still not been processed. I was supposed to get the medications for my puppy within 5-10 business days. I contacted them via email and their support service ticket system several times - still no answer from them. Today, I finally got a hold on them via Live Chat. After I explained my situation, I magically received an email from Allivet saying my vet was not providing the prescription... While on the chat, I called my vet clinic and they never heard from Allivet. When I asked about an update on my order I still did not get any answer from Allivet. I asked for the name and contact of the supervisor but they refused... As of now, I still don't know what is happening. Also no compensation or expedited shipping was offered by the rep after not handling this issue. I am extremely disappointed and unhappy about the lack of customer service at Allivet. They can not be trusted. Medications are essentials to the health of animals. This is a serious matter.
Very slow delivery
I bought something from Allivet and I am very disappointed that I have to wait so long! Their delivery service is extremely slow and I have no idea how much longer will it take. I contacted Allivet many times and they claimed that my order was shipped and even gave me a shipping confirmation.
Their rep said that they didn't had a tracking number so they were not able to tell anything. I waited patiently but the whole thing is taking way too long!
I hope I'll be able to get a refund, and after I get my money back I'll take my business elsewhere! Don't deal with Allivet!
Shipping orders
Order placed on 12-19-16
2 approvals were on 12-20-16
then on 12-22-16 email confirming ALL items being filled.
CustomerCare
Reply|
Thu 12/22/2016, 12:29 PM
You
Dear Beth Craig,
Thank you for contacting Allivet.
We have received your prescription approval for all of the items in your order and it is currently being filled by our pharmacy.
Please allow 24 to 48 hours for the order to be processed and shipped. If you have any questions please feel free to contact Allivet at [protected]. I apologize that due to our high volume of calls we have not been able to communicate before.
Thank you and have a wonderful day!
I have called several times to this company and customer services Monica #113 said that allivet does not try to fix issues with customers when the company send out orders filled and rally not. 10 days later no Meds and so called mailed out priority hmm Lie. Customer service very generic with info they provide. Rude.
I want a return call about this matter and email.
Beth craig
710 shades lane
cumberland, md 21502
[protected]
[protected]@hotmail.com.
Missing items
Hello!
I've ordered 5 packs of cat food from Allivet online store. They delivered only 4 packs and said that these were the last ones in stock. They said they could refund me 1 packs cost but I said that I can wait. So we discussed everything and they said they'll send me the missing pack as soon as they'll get it.
Two weeks passed and I decided to call them regarding my order status. They said that I need to be more patient. Gave them another week and decided to ask for a refund. They said that refund was no longer possible. So I'm still waiting and have no idea what to expect.
Awful!
I ordered some meds for my god from Allivet because of their cheap prices. I spent over $1500, but I did not received anything. I am so disgusted with this company. Those meds were important because my dog was very sick. I made the order back in November and it is now January. Still heard nothing from these thieves. I have no idea where those meds are and they are ignoring all my messages. I want my money back! I had to buy everything from another website and received my order in time. What's wrong with Allivet? They just lost a customer.
Customer Service/Shipping
Have been ordering prescription items for many years WITHOUT a veterinarian's written prescription. Have now been advised that a prescription will be required to ship items to Canada ... HOWEVER Canadian veterinarians CANNOT legally write prescriptions to be filled in the U.S. Allivet ... you will be losing most of your Canadian customers because of this. Allivet's online ordering forms have NOT changed; the box to check if shipping "Internationally" still remains, indicating that a veterinarian prescription is NOT REQUIRED to ship outside of the U.S. Customer Service representative very much needs education & managing pharmacist needs to learn law relating to Canada/U.S. prescription writing. They have lost my business, which has added up to THOUSANDS of dollars over the past many years. Pathetic!
The complaint has been investigated and resolved to the customer’s satisfaction.
Order/customer service
This site seems to be very customer oriented - posting great reviews on their website, and prompting you to take a customer service survey upon completion of your order. However, the customer service, and product delivery/fulfillment, is HORRIBLE. I placed my order on Tuesday, June 5, and immediately received an order confirmation. Since I was ordering prescription medicine for my dogs, I understood why, and expected the email to state that for new customers an additional 1-2 business days may be necessary to confirm the prescription from my vet. By Friday, June 8, I had not received confirmation that my vet had confirmed the prescription. I called Allivet, and they urged me to contact my vet myself. Upon calling my vet, I found they had received nothing from Allivet. They said they would send confirmation immediately. I later received a phone call from Allivet that said they had received vet confirmation, and they would """try""" to let me know when it would ship. Monday morning, I received an email stating that the vet had approved my prescription. Tuesday afternoon I again emailed Allivet to check the status of my order, since it was not yet credited to my account. I received a generic email telling me that my vet had not responded, asking me to contact my vet. I immediately sent another email stating that my vet had approved, and included the email FROM ALLIVET telling me that my vet had approved. I heard nothing until mid afternoon today (Wednesday) when I again emailed them, checking on the order status. I received the SAME email HOURS later stating my vet had not responded, etc etc. I immediately sent an email instructing Allivet to cancel my order, do not send medicine, do not charge my account, etc. I (within minutes) received an email stating that my order was cancelled. I am EXTREMELY unhappy with this company. In that amount of time, I could have shopped elsewhere, and my dogs would not now be receiving their medicine 2 days late. DO NOT USE THIS COMPANY! If anyone would like to view the email correspondence, I am retaining those as proof that this is NOT the company to do business with! Spend the extra 5 or so dollars, and shop somewhere that means what they say when they call you "valued customer."
They are incompetent and I will never order from them ever again
I've tried to give allivet.com the benefit of the doubt over the past year, but I've had enough! I've ordered medication for my dog through the website before and have been shipped the wrong medication, the wrong vet's office has been contacted in the past for prescription requests, and I was actually HUNG UP ON while calling to cancel an order. They are incompetent and I will never order from them ever again.
Allivet - They have no idea how to help customers
I hate this site. They just told me that I couldn't refill an Rx that was written a year ago that I had filled about 6 mos ago. The CS rep I spoke to was so unhelpful. She just said there was nothing they could do (or would do) and I am out of luck. I have a dog with severe allergies and I need these meds to keep him comfortable. I wouldn't use them again. They have no idea how to help customers.
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