I have the same problem. They are rude, nasty, snotty and they WILL NOT cancel the program. The last guy I talked to, name on request, told me to file bankruptcy. This is a scam but a legal one. The law is on their side as they are covered by the 14 day trial period. If you cancel before the 14th day you are out of it by law. If it goes over the 14day period and you are over 18 then you have entered into a contract and no one can help you on that.
I tracked them on the BBB site and went to see my local district attorney and he signed me up for their fraud division but to no avail. I am stuck with the service. SO BE VERY AWARE OF THESE SCAMS COMING IN BY E MAIL, INTERNET, AND TELEPHONE. JUST SAY NO! ! ! ! !