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Allianz Global Assistance with Orbitz / Insurance for flight

1 UnknownOrbitz or Allianz Global Insurance, United States Review updated:

This is the single most example of a fraudulent insurance than I have ever in my life heard of. We purchased one way tickets from Tampa to Chattanooga back in September. The purpose for this trip was to drive my elderly mother from Tennessee to Florida to stay with some of her friends for a few weeks. Because she wanted to keep her vehicle there, we were flying back to Tennessee after taking her there. I purchased insurance because with her being 78 years old, you never know what may happen. It did. In early December she had a big spot come up on her leg which was some kind of skin cancer that the doctor said must be removed immediately. She did that around the Christmas holidays but he told her she could not travel. Allianz is making me jump through hoops to get a refund and is acting like they will not refund us. Totally unprofessional and I call it a scam. All we are asking is for the 198 that we paid for tickets. At this point, I will never recommend Orbitz again. And, I even opened up a credit card with them to get points toward travel. I do not trust Allianz at all and at this point am questioning Orbitz for recommending this company. I would like for someone from Orbitz and/or Allianz to contact us, although it looks as if Allianz is simply searching for ways to trick people out of money. Regina Lewis

Jan 12, 2016
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  • Or
      22nd of Jan, 2016
    0 Votes

    Hi Regina,
    My name is Luisa, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at and enter my name in the subject line, so that I can investigate further.
    Thank you for your patience, and I look forward to hearing back from you.
    Orbitz Customer Relations
    Chicago, IL

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