SUBMIT A COMPLAINT / my order still hasnt came

1 Japan
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I ordered 3 pairs of sneakers on February 21, 2012. They provided me with an order #384. It is now March 19, 2012 and still no order has arrived. I have checked the status of my oder on their website with my order number but all it says is processing. I have emailed 3 different emails about how long my shipping will be and when I should expect my package but no answer back. My credit card has been charged $146.66 us. I think this is unfair and I'm not getting any responses to where my order is. What should I do and who should I contact to get my money back?

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