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Allegiant Airlines / paying $100.00 for extra leg space on a round trip flight for two from st. pete/clearwater, fl to ashville, n. c

Valrico, FL, United States Review updated:

First sent to wrong gate when we should have been all the way to the other end of the airport.. No annoucment the flight was going to be late/monitor read "flight on time" but it surely wasn't. Finally get on plane, sat on the side with two seat which we paided extra for "leg space." Toes of our shoes hit the wall in front of us. Three people across the aisle paid same amount and they were able to put their legs straight out and put them on the wall in front of them because they had the extra space they paid for.. My husband and I both have blood cirulation problems in our legs and had to stand up several times during a 1 hour, 10 minutes flight because We did not have extra leg room we paid for. On return flight, the front bathroom was out of order. I do think we should be refunded the $100.00 as we certainly didn't get the extra leg room we paided for. Nancy McLain, 1614 Featherband Drive, Valrico, Fl 33594 Date we flew to Ashville was Friday,
July 22, 2016 Flight 1203 AVL and we returned home sunday morning.

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Jul 27, 2016
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Comments

  • Un
      Jul 27, 2016

    I've already typed out my complaint so read above.

    0 Votes
  • Un
      Jul 27, 2016

    Okay folks, I have filled this out before and it disappears when I submit it. My complaint is typed above so simply read it and lets solve this problem.

    0 Votes
  • Et
      Jul 27, 2016

    Hi there, it's unfortunate to hear what you went through. Thank you for taking the time to give us your feedback. We are always trying to improve our services to better accommodate and build relationships with our guests. Kindly send us your feedback along with your booking reference to [protected]@etihad.ae so that our Guest Relations Team can look into it further? We hope you will never have to experience such an incident again should you travel with us in the future. *Maria

    -1 Votes

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