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I too am disgusted. Please, do yourself the favor of reading the whole post, and ask if you'd decide to purchase a fare knowing I've been delayed and disgusted by a variety of circumstances. Occasionally my flights have gone as planned, but more often not.
Initially very pleased this airline opened up a direct flight for my weekly commute, Tampa to Springfield, MO and back, a 2 hr route which makes door to door about 5.5, comparing to 8 - 10 hrs by several variety of other connecting or direct plus rental car routes available to me via US Air, USA 3000 or Southwest, (or any other airline flying TPA to XNA or STL, I bought the cheap tickets. 5 of 8 flights were late by two hours or more. I now compare at 7.5-10 hrs with savings in hand, but schedule and plans blown.
Here is a typical example. I could not make this up.
The week before Thanksgiving, as we awaited our plane, the passengers bound from Tampa to Rockford IL were boarded on ours. No wait, the week before Thanksgiving the arriving plane was three hours late then I flew direct. Sorry it's hard to keep track of the delays.
I'm talking about the weekend after Thanksgiving. Rockford passengers were boarded from the adjacent gate, then directed once on the Tarmac to our aircraft, outside our gate, instead of the ones outside theirs. I double checked to make sure theres was there. Then we boarded. We, too boarded the aircraft outside our gate. We all flew to Rockford. We knew something was up but were only advised once we were on the plane that our flights were combined, and our destination was second. Result, four hours late on arrival, roughly. So much for saving time, it still took over 9 hrs to get home. But I obviously was not the only dissappointed passenger.
Once in Rockford, those waiting in Rockford to go to Tampa were also boarded, and they were carted with us to Springfield. So they were late too, probably by about three hours. Arriving in Springfield, obviously there was a large crowd of disgusted and late passengers there as well, now looking forward to what had originally been a 9:30 arrival back in Tampa, but had to have been more like 1:00 AM. Anyone planning on renting a car that night would probably have needed a cab instead, due to an after midnight arrival at a small destination (Tampa flights are really St Pete) a nice bonus shocker and obviously a hit to the savings on the fare.
I did not mention the stated reason for the passenger transfer / combination routine. Apparently the plane bound for Rockford had trouble with the de-icing equipment. Not good when flying into an ice storm. However, upon further reflection, and doing some easy math, isn't it convenient that there were more than enough seats available on each route in each direction to combine the passengers bound Tampa-Rockford with the ones bound Tampa-Springfield, then combine Rockford-Tampa with Tampa-Springfield, then again Rockford-Tampa with Springfield-Tampa? Imagine all these things being possible. Seems like an awfully unlikely coincidence that all three of these things were possible. Sounds more like a suitable excuse was made, in this case, sorry folks no de-icing equipment is working for our flight into known icing conditions - who wants to fly on that, was made to combine four undersold routes - carpooling, into three, and ripping all of us off of the convenience we thought we had purchased for the two hour direct flight.
After booking over 13 fares this year, I called them to advise my wife and kids who were planning on staying with me in Tampa overnight last weekend decided to abort the hour drive to the Springfield airport through a ice and snow storm. It just was not safe. Since this happened hours before the flight we automatically forfieted those fares via the 24 hour rule. The others were cancelled for a $50 per each fee, and I recieve a travel voucher for the remaining funds, or $88 of an original $578 round trip fare for three. Having booked a waterside hotel and obtained box seats for a hockey game and four tickets to the Bucaneers-Falcons game in sunny warm Florida, the following day, everyone was looking forward to a good time anywhere but there in Popsicle, MO, but it wasn't worth the risk of my wife driving close to 90 minutes through the blowing snow.
When I called to make the cancellation, after waiting about 30 minutes on hold, the agent who arranged my cancellation seemed neither interested that I had flown this route nearly every week since it opened, nor that I had put up with my share of disappointments on their part, nor that I was understandably upset in losing nearly $500 of what I paid, for nothing. To be honest, I would have to say I sensed some satisfaction in her voice as she interrupted me to read the regulations to me right over my protests.
I fly almost every weekend and am platinum with US Airways and have extra trips saved on Southwest. If I were to call either of them with a change, and I have, I know how I would be treated. They would accommodate me if possible, and due to my frequency of travel, they would waive the fee. They would call me sir, and say thank you.
I've read several of the other complaints, and I too, have received the free cup of soda. The full can is still $2 should you need a full can after a three hour delay. I've also received cake for my troubles.
I've also been on the plane with the flaking paint, and I've probably flown unknowingly on the one with the broken de-icing equipment. Finally, all of them have an intercom so loud that it pierces your ears. Just try to take a nap if you can't stand suffering through what has already happened to you.
Finally, you may be lucky enough, as I almost always am, to be served by two stewards whom I've nicknamed (when I convey these tales to my wife) "The artist formerly known as Prince", and "Flock of Seagulls"! If you know what I mean, and I think you do! Those of you living comfortably and by choice in Key West, San Francisco, and West LA, you're in for a treat as you'll very much enjoy being served by these two striking and flamboyantly personable flight attendants. As for me, whatever. They can push a cart with the best of them, so they may be hired, but gentlemen prefer... never mind.
Shaky and unreliable schedules, shoddy looking aircraft, seemingly minor "squawks" like dim or stuck overhead lights, unkempt, inexperienced, and inadequate staff (wait until you get to baggage claim - another 30 minutes of waiting), rude customer service agents to respond to all of this if you hold long enough... the list goes on. Everything you hope not to happen to you during your travels happens to you more often than not on this carrier. Will I do it again? Probably but I'll hate every second of it and at least I'll know what I'm up against from here on out. Nothing a few beers and a couple Tylenol PMs can't put my mind at rest of once I board their stinking plane.
Buyer Beware! Big Time! If your plans and schedule allow, spend your hard earned money on something you can count on, and get value, quality service, and clean, reliable airplanes, not empty promises, delays, broken planes, crappy service, and a free cup of soda. And don't bother to call to complain. After waiting thirty minutes on hold, you'll get shafted anyway. Enter the deal knowing your money and satisfaction are both at risk, and you'll consider yourself lucky if things actually go as well as planned.
On Monday, July 23 2012, I showed up to the Oakland Airport forty minutes before my flight with Allegiant Air was supposed to depart. Granted I was late, but what I didn't expect was to have the girl at the counter refuse to print my ticket. Apparently they created an arbitrary rule that if a customer does not show up 45 minutes before departure, they will refuse to print the ticket, and that customer will not be able to get a refund, or even credit toward another ticket. I have already called their customer service and argued with some poor girl over the phone, but was not able to make any inroads.
I'm looking to find individuals who were also ripped off to join with me in filing a class action suit. Please see the facebook page I created for more details: http://www.facebook.com/AllegiantAirClassActionSuit
Hey! I love your writing!
I'm actually staying over-night in a hotel in Plattsburgh, NY because my flight was delayed for 21 hours (something overheated on the flight deck and they couldn't find the replacing parts...
They ordered pizza because It's small airport and there are no restaurants. After waiting for 7 hours, they told us to go back some and come back tomorrow.
I share your frustration. This is 24 hours LESS of my already short vacation down south!
Good Luck!
Seb
My anger at Allegiant Air begins with trying to book a flight. They claim the cost of the ticket will be $54.99, but this is total FICTION. You'll pay $16.99 to book online (plus an ADDITIONAL $14.99 if you try to use your phone to actually talk to something with live DNA, aka a human being), plus $9.99 for the privilege of getting on the plane, plus $35 if you want to take your toothbrush, plus, plus, plus. They reel you in with a cheap fare that means absolutely NOTHING because it doesn't even approximate what you're going to pay for the seat. Stay AWAY from Allegiant Air!
I have been flying with Allegiant Air for several years, at least 4 times per year. I usually fly non stop from Greensboro, NC to Sanford(Orlando)FL. I have flown with my adult children, my sr citizen Mother, and for the last 4 flight, I have flown with my choc poodle, in a carrier under my seat. We have good expereinces on all of our flights. I will continue to fly on Allegient Air. A Very Pleased Traveler.
WOW. I am from Huntington, WV flying out of the Tri-State Airport and the same thing happened to us on March 18, 2011. Those people are very rude and I will never fly Allegiant Air ever again as well!
I have never had a problem with allegiant the few times I have gone with them to fly to Vegas except these last two weeks. I had booked my round trip ticket for Vegas from Rapid City SD and had cost me $350+. I missed my flight to Vegas but checking in 15 min late and understandably did not get a refund for the outgoing flight. However, to cancel my return ticket cost me $50 to move it up two weeks which gave me an $80 credit to use on my next purchased flight. I had everything pulled up on my computer to rebook the flight and even had a customer service lady on the phone to make sure it was all correct. She said I would get the discount from the previous flight and ended up charging me the full price and said she could not fix it and once again "could be used on a future purchase". By now I have spent over $600 and have not even left the ground. Being a college student and having to save money and work my butt off over the summer this is not pocket change for me, this was money spent to see my family in Utah and because of allegiant this is not happening and they will not help to accommodate me in anyway. I will never fly allegiant again anytime soon.
Heather
DONT EVER FLY WITH ALLEGIANT AIR IF YOU WANT TO LIVE. I HAVE BEEN ON THEIR AIRLINE ONCE AND I WILL NEVER USE IT AGAIN. I JUST CAME BACK FROM A VACATION IN VEGAS AND WE ALMOT DIED TWICE ON THE WY HOME. OUR FIRST PLANE HAD PROBLEMS BECAUSE THE "GREEN" LIGHT WASNT COMING ON SO THEY COULD NOT TAKE OFF... WAITED ON THE TARMAK FOR 1 HOUR FOR THEM TO FIX IT. IT FINALLY GOT FIXED AND WE WENT TO LEAVE AGAIN AND A LIGHT CAME ON ABOUT THE WATER SO THEY HAD TO TURN OFF THE SINKS IN THE PLANE. THEN WE FINALLY TAKE OFF AND 30 MINUTES INTO YOU FLIGHT WE HAD TO TURN AROUND BACK TO VEGAS BECAUSE THE GENERATORS HAVE FAILED AND WE NEED TO DO AN EMERGENCY LANDING. OH GREAT. WE GET BACKT O VEGAS GET ONTO A SECOND PLANE... WE TAKE OFF AND AGAIN 30 MINUTES INTO THE FLIGHT WE GET TURNED AROUND AGAIN BECAUSE THE ENGINES WERE OVER HEATING! GREAT! ANOTHER EMERGENCY LANDING. IT TOOK ME A LOT OF COURAGE BUT I GOT ONTO THE 3RD PLANE TO GET HOME AS I WANTED TO DRIVE OR TAKE A BUS HOME BUT THAT WOULD HAVE TAKEN DAYS. THE 3RD PLANE WAS FINE BUT HONESTLY 2 PLANES BREAKING DOWN 35, 000 FEEET IN THE AIR IS [censor]! ONE ALLEGIANT AIR EMPLOYEE WAS TRYING TO CALM ME DOWN BECAUSE I WAS FREAKING OUT AND HE TOLD ME THAT IF I HAD A CAR AND THE EMERGENCY LIGHT CAME ON WOULDN'T I TURN AROUND. I SAID WELL THERE IS A THING CALLED MAINTENANCE WHICH I DO ON MY CAR REGULARLY SO I DO NOT HAVE THAT PROBLEM AND OBVIOUSLY YOU GUYS DONT MAINTAIN YOUR PLANES. ALL WE GIT COMPENSATED WAS 1/2 CAN OF POP AND A WATER BOTTLE BECAUSE THE AIR CON WASNT WORKING ON THE PLANE EITHER. NO FOOD NOTHING. IM STILL WAITING FOR MY REPLY FOR MY COMPLAINT LETTER TO THEM.
I work for Allegiant. If the way they treat employees is any representation of the way they treat customers, STAY AWAY. I have worked for Allegiant for over 2 years and the experience has been awful. Besides being paid far below industy standard wages we have basically no work rules. Read that last statement as ALLEGIANT DOES NOT CARE ENOUGH ABOUT SAFETY TO HAVE REASONABLE WORK RULES FOR PILOTS, FLIGHT ATTENDANTS, AND MECHANICS. The upper management team wants nothing but to line their own pockets. The stock IPO price was around $19, it is now at $48. Management is rich beyond all belief but will not pay the hard working employees a livable wage. Do not fly Allegiant. If it wasn't my only way of making money I wouldn't
so i booked my vegas trip 3weeks ago with allegiant. I picked the sat jan 2nd 11:55am flight so that I could be there on time for a UFC event which i spent lots of $$$$$$$$ on and it starts at 430pm. So i get an email yesterday saying that they are changing my flight to 430pm. I called customer service and asked if theres anyway they can put me on the earlier flight that they had at 930am. or put me on a friday flight. Because my show tickets are non refundable. Well get this. Because I didnt pay there $50 fee of flight change insurance fee during booking time. They wont change my flight. They told me its either the 430 pm flight or nothing. We will not refund your money. I can understand if I wanted to change flights or time. But its not me. its them. I have yet to hear from a "supervisor". I will never fly with them agian
also obviously i dont know your specific situation but sometimes those "squaks" and dim lighting that flickers ect is when we switch the power from the ground outlets to the plane engine. When you are on the ground we are plugged into "the airport" of sorts lol but when we get ready to power up the plane for take off and go through our checks to go to the runways sometimes the ground guys unplug us before we switch ALL of the power over and that squaking and dimming is normal. also squakes are very common when we go through pre flight checks that could just be the testing of the slats and flaps
I also have to say that I am really sorry for your experience randy! I am not an allegiant employee but i do work for another regional carrier. And whata lot of people dont realize is that many of the majors like us air are actally code shared and contracted out and have many of the same issues that allegiant air does. To tell you the truth as a lfight attendant I feel more comfortable with allegiant air than many of the main airlines codes shares and i am not going to say their names or exact reasons but do know that many of these same situations are happening all over the place. and no there is no excuse for it and im sorry that you had to put up with it! but the airline industry as a whole is a mess. most of the employees do their job bc yes we love to fly but when you have people at te top of the food chain like pilots getting paid a measley 15oo a month before taxes ...you can only imagine what the gate agents are making plus they are putting in 14 hr days and working all kinds of crappy hrs with little or no benefits! ITs a wonder that we have airlines employees at all! But thank you for flying anyways! on behalf of others in the airline industry that do love their customers and their opportunity to fly everyday i am truly sorry thatyou had a crappy experience! I hope your flying gets better! I dont want it to suck for anyone bc I dont want any customer to have a bad taste in their mouth from flying!
Allegiant Air = BS
We flew Allegiant last week, for the last time. We flew to LAX from XNA and our flight out was great - no problems. Our return flight was a nightmare. We got to the airport 2 hours early for a 2:30 p.m. flight. Around 2:00, when no one was boarding, I checked with the agent, only to be told that the flight had been delayed to 6:00 p.m. There had been no announcement, none of the passengers were informed and no one knew what was going on. Close to 6:00, again when no one was called to board, I checked with the agent, only to be informed that the flight was delayed to 7:30 p.m. Again, there was no announcement, none of the passengers were informed and no one knew what was going on. At 8:30 p.m., we finally boarded. At no time during the delay did they make any announcements informing the passengers or apologizing - we were just left wondering and getting second-hand information from passenger to passenger - there was a total lack of concern or courtesy to their passengers. They did give us an $8 meal voucher (however, just a hamburger in the LA airport costs $9). When we finally arrived at XNA, it was 1:45 a.m. and there were passengers waiting to board our plane - they were supposed to leave at 7:30 p.m. From what I understand, a morning flight coming to LAX was delayed because they forgot to move the stairs away from the plane and damaged the door. Those passengers had to get off the plane and wait for another one (or maybe until they repaired that one from the length of time it took). So when they finally arrived, that was supposed to be our plane. But they gave it to the early morning flight and we had to wait for that plane to take those passengers and then return to get us. Seems like maybe they need to get themselves another plane -- Because one error caused at least 4 separate flights to be delayed 7 or 8 hours EACH. NEVER AGAIN.
We just returned from a nightmare experience with Allegiant Airlines too. We were to return home on Sunday. 3 hours before the flight, we got a call saying the flight was cancelled. They would book us on another flight Monday evening! If that didn't work for us, we should call the local airport and find out what airlines flew out of there. There was no helping us find a flight. We were not at home and had no computer access. We had to drive to another city (incurring a $100 drop off fee), pay for 3 tickets with another carrier ($470), had a 5 hour layover in Atlanta, finally got to Orlando International Airport (but our car was at Sanford so we had a $90 cab fair). If Allegiant has apologized and said they would refund our entire ticket price that would have almost covered the extra costs we incurred but they said they would only refund us the one way price. Thanks Allegiant, you have definitely lost a customer with us as well as with our friends and family that fly to Michigan.
All I can say I have been on Allegiant a couple of times from Rockford and no problems. As for the guy who said that they made a stop to pick up more passengers from Rockford, I would question that. They have to file a flight plan and if your ticket said non-stop that is a contract between you and the airline, I wouldn't let them of the hook of that and I would consider litigation. And I know if you are all here posting you comments. so hopefully you went to the FAA web site AIRSAFE.COM and let them know also. I will agree with you that when you do call Allegiant you have to wait forever and I love the fact it sounds like you got a old lady from a nursing home typing away. They do make you wonder, but I have no complaints yet. Anyway visit AIRSAFE.COM and make sure you keep them on there toes.
I got a phone call from my mom this morning that really made me upset. She
tried to book a ticket for my brother to come home over the Holidays and
accidentally booked it backwards (she rarely has had to make reservations and
tried to do so on-line because of the ridiculous fees that airports charge for
"convenience" of doing so over the phone.) Not so convenient if you ask me, I
sat on hold for 20 minutes waiting to be helped! At any rate - she made
another reservation on-line the correct way because she sat on hold for 1/2 hour
to try and explain the situation to someone, and thought she'd better just book
the correct one's in case the price goes up - or there aren't any seats left.
When she finally did reach one of your "customer support" agents, they charged
her $100.00 on a $129.00 ticket because she needed to cancel that one that we
won't use! What is the point in that - she made a mistake, not that she was
trying to actually "back out" on a ticket. I shouldn't rec
eive phone calls like this one, I fly all of the time and I have never had such
HORRIBLE service. And not to mention when I called there to get the situation
cleared up (because she allows people to run her - I'm a Manager of a large
medical office and know better) I was told that know one was there I could speak
to - but I can "write a letter to your PO Box". That's very sad - it's the
Holiday season and your people can't rectify a $100.00 charge - and not tell me
REPEATEDLY that the mistake was our fault - sorry you shouldn't have booked it
like that! Are you serious! Like no one there has ever made a mistake - I
guess my mom made a HUGE mistake going through Allegient air - but that won't
happen again unless this situation is taken care of the way that it should be.
You are a large company and giving back $100.00 for an honest mistake is the
proper and only way that it should be done.
After all this - I finally got a phone call from a "supervisor" that said he'd be ok with adding a $50.00 credit to my mom's account that could be used for a future flight with in the next years, but he was already going above and beyond company "policy" (I hate that word -POLICY)! What ever - they are a multi million dollar company that can't correct a $100.00 mistake - they can stick it! POOR CUSTOMER SERVICE --- POOR SERVICE ALL TOGETHER and it's like pulling teeth to get anyone on the line worth talking to -- THEY ARE A JOKE!
The airlines aren't perfect and neither are you. I think most of you are forgetting to realize that the airlines really don't care about you anymore, for the first comment, I am PM with Delta and I don't sometimes feel like it but I don't let it bother me, oh well right? I have flown Allegiant a few times, six to be exact and four of those times we were on time and the other two times we were late by a combined total of 2 hours. Did you know the airlines have always charged change fees? Now for Randy in TN…most of Allegiant Air cities are contracted out to other ground handling companies and not really bright in my book but I don’t run Allegiant so it doesn’t really matter. Next time I would suggest booking online and not at the airport, yeah, its going to cost you a little bit more but it’s going to save you time by booking and money in your case. As far as the other comments you witnessed….not acceptable in my book and very illegal. Randy, if you think you got screwed, and then I guess you have a tuff life huh? Jackie for your comment, I suggest you use your head next time…are you kidding? Did you realize it wasn’t Labor Day? You use a calendar, right? You have nobody to blame but yourself and driving in California traffic on top of that. Whaaaa blame Allegiant because you didn’t use your head…yeah, that’s bright of you! You were late, you didn’t check in 45 mins prior to departure, so you should get made at yourself for not leaving and giving your self enough time to get to the airport, here is a suggestion by a calendar and make sure you aren’t traveling on holidays and if you are in California give yourself extra time. Now Jean…I suggest you give Allegiant a chance, I bet some of these people who left feedback are adding a lot more to the story to cause slander to a company. I have flown them 6 times in the last 8 months and I have had a great experience, late only twice but felt better treated than I have on Delta. All I have to say is, Allegiant is better than most of the airlines out there and are quick and easy.
i have been researching Allegiant Airlines flight rates, destinations etc. and was considering their flights. Then i read these comments how customers are treated.
I quickly changed my decision and would rather stay with Delta and others for more reliable customer service.
sincerely will not choose allegiant air
I recently booked a flight with Allegiant Air over Labor Day Weekend, not realizeing it was Labor Day. I was going from Las Vegas to Monterey CA to visit my brother who lived in Santa Cruz. Everything was fine until I was to return on Sunday, and my flight was to leave at 3:05pm I left Santa Cruz at 12:30 which I thought should have been plenty of time...it was bumper to bumper...I called the rental car office and they said, "don't worry about the car just leave it out front and throw us the keys" which was very nice for them to be so accomdating. I ran to the ticket counter and it was 2:35, no one around? I asked a US Airways agent and he said that they had called for someone to come to the counter because there where about 5 other customers wanting to get on board the flight to Las Vegas. This American Egale Agent came back to the counter at 3:12, we were all very upset. This India Man named Ali was so rude I could not believe it! I had to purchase a oneway ticket from US Airways for 200 bucks because I needed to be at home the next day. I have been flying Allegiant for several years and I have told many many people about them, but not anymore...This same exact thing just happened to a friend of mine who drove from San Jose Ca to Monterey to catch a flight to Las Vegas and she arrived there at 2:40 and the agents refused to come to the counter to allow her to board the airplane and she is watching passengers board the plane and they wouldn't allow her because she was, "Late"! This is crap! One of the other complainants who wrote earlier sure got it right, "you get what you pay for"! I have had it with Allegiant. They also damaged property that was in my luggage and their response was basically, "Tough"! I am going to tell everyone I know NOT to fly this airline and I am going to pass this and the other emails along to everyone I can to promote this airline demise~! How dare they treat their customoers in this manner!
Disgruntled Customer
Hello Randy,
I was browsing the web and stumbled upon this website and read your comment. I'am truly sorry to hear about your experience at the aiport with allegiant air. I work directly for allegiant air in reservations. First of all, the customer service agent at the airport should not have treated you that way. Most of Allegiant's CSRs at the ticket counter are not actually allegiant employees, they are not directly hired by the company and they are from a ground handling company that the airline has a contract with.. I know that even though they do not directly work for allegiant, they should take care of our passengers and treat them with respect and with great customer service. Thankyou.
I flew with Allegiant Air this past weekend for the first time and it will be the last. I called and made reservations for a flight from Knoxville, Tn to Orlando, FL and was quoted a price of $238 plus taxes and fees for a total of $268. I made the reservations about 3 1/2 hours before the flight was to leave. I immediately got into my car and left for the airport which is about 45 minutes away. I got at the airport at 7:03 p.m. and the flight was to leave at 9:10 and they told me they did not have me in their system and that the reservatioin wasn't made and he didn't have time to sell me a ticket and asked me to step aside while he was looking for someone elses reservation. I was very patient and stepped to the side and he looked at me again and said that he didn't have the extra time to sell me a ticket. I patiently waited thinking he would find my reservation after looking the second and third time he supposedly did not find the reservation but said he would sell me a ticket for the price quoted. I told him that I appreciated him making the extra effort to find my reservation and taking care of me.
Everything sounded good until now.
After taking my charge card and ringing up my ticket at $268 he says that his machine is tore up and he wasn't able to give me a receipt for the ticket. I told him that he could mail me one once he got his machine fixed but knew at this point something wasn't right. I continued on with my trip and after getting home on Sunday evening I pulled up my charge account and he had charged me $401.50 instead of the $268. I called Allegiant Airline and they put me on hold that cut me off three times so I finally just went to my charge card company and filed a complaint with them disuptting the charge amount.
I will never use or consider using this company again!
I will not recommend this company to anyone else!
I saved the good part for last. While I was patiently standing there waiting to get a ticket there were 3 other people standing there disputing what they had been charged, the dates that they had booked the flight for were incorrect on their tickets and one lady requested a wheelchair for her grandmother so that she could take her up to the gate and he said " I don't have time to get a stupid wheelchair but your more than welcome to go get it yourself"!
WOW!
I could have actually booked through a different airline for $228 but it wasn't leaving for another 24 hours and now wished I had. I will continue to use the other airlines at my local airport and will never consider using ALLEGIANT AIRLINES again.
Screwed Customer,
Randy