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2.1 175 Reviews

Allegiant Air Complaints Summary

46 Resolved
127 Unresolved
Our verdict: When using services from Allegiant Air with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:25 am EDT
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Allegiant Air website - navigate at your own risk

Be very, very careful when you navigate this site and make reservations - they will try and nail you with additional costs as well as push you to an additional website that automatically takes the same credit card information they have and sign you up for one of their "deals" by passing along a $20 credit. This is known as "data pass". A deceptive practice which VISA announced in April that it would prohibit. If it happens to you, file a complaint with VISA.

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3:28 pm EDT
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Allegiant Air deceptive website

Beware consumer with this deceptive website. They advertise tickets at cheap prices but by the time they hit you with add on's your total ticket cost will at least double. If you don't watch out for all their add on's, you're screwed and by the time you see all the add on's it is only after you've paid for the ticket and by then you can do nothing about it. They also rip y0u off with the additional services they offer i.e. car rentals, show tickets etc. I paid $378.45 for 3 tickets to see Terry Fator at the Mirage/Las Vegas. When I picked these up at will call at the Mirage they advised me that had I bought the tickets directly through the Mirage my cost would have been around $320 including all fees.

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12:06 pm EDT
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Allegiant Air does not care about customers

This spring we were booked on a early morning flight with Allegiant Air. The flight was delayed over 9 hours due to issues with the plane coming from Las Vegas. We ended up missing an entire day in Vegas as well as a Golf Reservation. Those on the flight were given a whopping $25 voucher for their troubles. I wrote a letter to Allegiant Air that took over 3 months to get a response. There response your lucky you got the $25 voucher. Buyer beware of this airline who does not care about it's customers and only cares about the bottom line. They may be cheaper but you get what you pay for. Look for another airline to fly.

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JUAN MANUEL BARAJAS
, MX
Mar 14, 2011 8:01 pm EDT

Estoy tratando de hacer una reservaciòn a las Vegas Nevada y siempre sale que declinan la tarjeta, esta està perfectamente bien, pero no se que es lo que pasa. Tiene saldo, esta actividad, por favor necesito que me informen que pasa

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JUAN MANUEL BARAJAS
, MX
Mar 14, 2011 7:59 pm EDT

Im tryng to calle to [protected] but never I have answer, I tried to make a reservation but I cant because it decline my card, and I dont know why because it is good.

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buycable
Waterloo, US
Sep 20, 2010 3:39 pm EDT

Departure time is departure time and the bridge closes ten minutes before. Tickets are purchased so there should be exceptions, my God they got their money our seats were assigned and I paid extra for them so there was a spot for us on that flight. Anyway, a half and hour before departure after driving over two hours to airport, construction and traffic then long term parking topped off with no employee at their counter equals MISSED FLIGHTS! Unlike a smart ### comment above in regards to passengers waiting on late ones...if the damn plane hasn't left, let us on! Do they refund tickets when the
crew is late? Or plane problems? NO! Des Moines, IA counter guy (black with glasses) didn't get his name after he finally came out was cold and rude and lied in the comments he noted which another CS rep read back to me after calling their CS # on way back home which really did no good, she told me to write and complain on the way we were treated. It was noted he tried to get us on that flight, bull crap it was complete opposite! He lied about what we had for bags out of three travelers one had a carry on, and two of us had each one piece of checked baggaged (nothing more)which I offered to leave mine if that meant saving time and us making the flight, but nope it didn't matter. I even told him he could put my suitcase on the flight the next day, he just gave a crap look and said it was too late. I begged him and asked if he would please make an exception and he said if I make an exception for you I have to do it for everyone. Well, such as life isn't it?! Sorry, can't pull over and help you change that flat tire I would have to do it for everyone I see. Or ummm sorry, can't donate that money to Salvation Army parked outside every store around the holidays because if I give to one I have to give to all. He was a complete jerk, his customer service skills were horrible he could have been nice and undertanding even if we couldn't get on the flight! What else sucks is he told us there were no more flights leaving Des Moines when that was a lie and to find that out after our over two hour ride of shame home is just disgusting! Plus to lose rental car for four days which you cannot cancel even if you get to your destination and decide you don't need a car you are screwed! How about instead of these ticket counter agents arguing about it's half of an hour before departure and blah, blah, blah they smile and bust their ### to get tickets printed and get you on the plane?! To act rude and like you don't care well, we all know what karma is! And before anyone comments oh you were late, well no kidding we fly at least twice a year and certainly we not expecting the delays we had and never once thought that we would not get on the flight. We knew we were cutting it close, but hearing him saying what he did made my stomach turn! First time missing a flight and it will sure be the last, because this was not a good expierence at all. $1, 000 tough lesson to learn along with missed work, plus Husband and the coach missed the ball tournament! Has anyone actually gotten their money back from forfieted flights? Can't say they are missed because we were there :)

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Allegiant Air miserable/devious customer service

I have had the experience of flying Allegiant Airlines on a number of occasions. I have found that Allegiant has one of the poorest customer service attitudes of any company I have worked with. Caveat emptor! I have had times when I have to re-enter their website 4-6 times because it times out or something. They state a "lower" price, but have an incredible number of upsells they sneak into their website. (Convenience fees ($30.00), segment fees (PFC - $15.00), 911 fees ($10.00), Trip-flex fee ($32.00). They, of course, check the box for the upsell and require that the user is intelligent enough to uncheck it or it will be added to the bill. $16.00 to select a seat or $32.00 one-way for 2 people is nutty. Then there is some kind of earlier boarding charge ($10.00) which suggests that if you don't buy, there will be no place for carry-ons and they will check for you add a huge luggage fee. Granted, their charges can be a bit more reasonable than some other airlines and they service some airports not serviced by other airlines, but they do everything they can to jack their fees by hiding them. The final charges have very little to do with stated airfare.

It is a very unpleasant experience to give business to, or fly with a to-hell-with-the-customer company. I believe this reflects the basic dishonest and scheming nature of the management team who puts a few dollars profit above customer satisfaction. Basically, I hate them and conversations with other travelers agree with my impressions. It speaks very poorly of their attitude and concern for the public. I only hope their maintenance crews are treated better than their customers.

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1:33 am EDT
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Allegiant Air misrepresentatiom and fraudulent business practices

I booked a vacation package on Allegiant Airline and because I had traveled on them before without a problem I took their website at face value and booked a rental car through Alamo as well. Their website claimes " Book together and save." They lie. I paid $568.00 upfront for the car rental plus the cost of the flight. Although the website tells you that you are responsible for the taxes and fees, they do not tell you what those cost are so that you can make an informed choice. I have flown numerous times in my career and thought that I was familiar with what the fees should be, however, nothing prepaired me for the shock when I picked up the midsized vehicle at Alamo and discovered that I was going to be charged an additional 242.10 for the fees and taxes and as well as $9.90 per day for the 2 weeks and five days that I would have the car so that my 33 year old daughter could be listed as a driver. The total cost for the rental car came to just over $1, 000.00. I took the car for one day since my flight came in a 8:35 p.m. and I didn't get the car rented until 9:17 at night. The next day I checked what it would cost me to rent a car from Budget and taxes and fee included and with my daughter listed as a driver the cost was $486.00 for the two weeks and four days and we had a bigger car. When I retured the car to Alamo, the manager was horrified at the cost and cancelled the contract completely. However, Allegiant Airlines will only issue a travel voucher not refund the cost of the rental and not for the full amount.

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7:36 am EDT

Allegiant Air this is by far the worst display of customer service on the part of any company I have ever experienced

I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her departure.

On April 1st, 2010 arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed by the agent assisting a family of 4 (the father was wrapping his Coleman cooler with duct tape) just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited our air fare. At first, I thought this was just a bad April fool’s joke. To my AMAZEMENT, it was not. As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in line to check in. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the agent, asked for reconsideration to her boarding this flight, as she could not afford to forfeit her fare, and could not afford the additional $258.00 fare for the flight departing the following evening. Keep in mind, Palm Springs Airport, even though it is considered an International Airport, is neither a very busy airport, it is also designed as a rather small, easy to maneuver airport. I have flown out of the facility numerous times because of its convenience, and ability to move thru quickly. I am certain we could have been at the boarding gate with time to spare to board this plane.

On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS! Much unlike the way the agent from Allegiant Air had treated us. I truly feel this agent got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face during the entire episode. Her only rebuttal was that we obviously had not read the Terms and Conditions of Allegiant when we purchased our tickets.

I will admit I did not know the airline REQUIRED a 2 hour check in time prior to departure…which seems rather extreme considering this particular airport. I think it necessary they find a way, besides the fine print in their T’s & C’s to inform their customers of such an unusual requirement. I also feel, if a passenger does not arrive with the RERQUIRED check in time, they at LEAST be given the opportunity to move through the security screening and attempt to get to the gate prior to departure. If at that point, we fail to catch the plane, shame on us for missing the flight.

Don’t take my word for it…check out the reviews of this airline on www.rateitall.com. You will see ALL airlines rated, and Allegiant has the most reviews to date (153) with the worst rating (2.35 of 5 stars) of all the airlines.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!

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12:57 pm EDT

Allegiant Air cancellation rip off

In March of 2009, I had to cancel a flight on Allegiant Air due to personal tragedy. Their policy is "you are out of luck", there isn't even a cancellation fee---you lose your entire ticket price. After much begging and pleading, they reluctantly gave me a "credit" for 75% of what I paid for the ticket and told me to use it within a year. I used a portion of it last January. I attempted to book a trip to Las Vegas to use the remainder, but they told me my credit "expired" 2 weeks ago and it's no longer available. Here I was going to spend an additional $1000+ on the flight/hotel/shows, etc. but they would NOT give me my $200. The stole my money. I wrote them a letter and they told me my credit expired. It's not a credit, it's my money.

Never fly on Allegiant. There truly is no real savings after you add up all their extra fees. They tease you to book a trip and then you pay a fee to book on line, to book a seat, etc. The worst of it, however, is their cancellation policy. Run fast the other way-----remember, you get what you pay for!

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CherrieJones
, US
Feb 14, 2012 12:40 am EST

Recently needed to cancel a flight that cost $164 R/T. With the combination of non-refundable "convenience" fees, seat selection fees, and the $50 each way cancellation fee, I would have had a whopping $20 left to apply to future travel. I used the only chat with Allegiance and the agent said it would be better for me to no-show than cancel which avoids cancellation fees. Funny, you try to be polite and give them a heads up that you're not coming, and they screw you $50 bucks each way, but if you simply No-Show, you get to keep that same money, because it didn't qualify as a cancellation. Very odd approach to customer services.

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8:40 pm EDT

Allegiant Air customer focus

Allegiant Air Experience

Our brother Greg was hospitalized for seven months up at the Mayo clinic in Rochester, MN after a very aggressive bacterial infection left him fighting for his life. The illness he survived left him disabled with conditions requiring continued medical attention and assistance. Upon his release in March, he wanted nothing more than to get on with his life and enjoy his family and friends again.

On March 26 his only child, a son, would be graduating from the Police Academy in Phoenix, AZ. Greg’s determination to attend this event had him boarding an Allegiant Air flight out of Cedar Rapids on March 23rd along with our sister. They selected Allegiant Air because of its nonstop flight feature and this accommodated Greg’s needs with little or no disruption. Allegiant Air travel seemed an obvious choice to avoid layovers and excessive walking through airports.

My daughter and I booked a flight with Allegiant Air to fly out and to meet up with my brother and sister in Arizona. Our flight was scheduled to fly out of Cedar Rapids on March 25th at 12:35 PM. We arrived at the airport approximately 11:00 AM. We checked in, got through security and were at our gate 50 minutes prior to departure. The monitor reflected that our flight was “ON TIME”. There was NO Allegiant aircraft at our gate.

President Obama was arriving on Air Force One that same morning at 12:05, but our flight was to depart at 12:35 and the monitor continued to read that it was “ON TIME”. For some reason our Allegiant aircraft was still not at our gate. President Obama arrived and departed the CR airport by 12:30. We watched the monitor and listened for an announcement in regards to our flight status. There was still no aircraft at our gate by 1:00. We were finally informed that our flight 631 was “loading passengers in Des Moines”. It was well after 1:30 when we received a second update that our plane was, “re-boarding passengers and heading back to Cedar Rapids”. At no time did the monitor reflect this flight was delayed. We were there at least 45 minutes at our departing gate and there was no aircraft until about 2:15 PM. This would qualify as a NO SHOW on Allegiant Air’s part.

Flight 631 seemed to be the only flight that was diverted on this day. President Obama arrived into Cedar Rapids, made his appearance in Iowa City, and flew back out of Cedar Rapids before we even left! We sat on the plane at our gate for nearly 45 minutes before our luggage was loaded and we departed about 3:00 PM. There was no explanation as to why we could not have departed while the President was in Iowa City.

I have traveled numerous times for the company that I work for and I have never experienced an airline so inconvenient, strict, unfriendly, and non-customer focused.
There were no complimentary drinks, no reclining seats, and the speaker system on board was extremely poor quality. When the flight attendants or the pilot spoke all we could hear is this high pitched screeching sound that was deafening. I was so agitated and we hadn’t even left the gate yet!

The choice to fly Allegiant Air backfired on us severely during our return travel on March 30th at the Phoenix-Mesa airport. The morning of our departure our brother experienced some medical issues that detained us slightly. Understanding the terms of arriving at the airport and being at our gate 45 minutes prior to departure, we made every attempt at getting to the airport without haste. Upon our arrival, we were rudely declined at the ticket counter because we did not fall within the thirty-minute window of being at our gate; we fell short by 10 minutes. The Allegiant policy reads:
Pre-purchased seats will be held for you until 60 minutes prior to scheduled departure time. Failure to check in at least 60 minutes prior to scheduled departure may result in loss of seat assignment and forfeiture of pre-purchased seat fee”
We explained the situation and were told that there were no exceptions and directed to rebook four new tickets. We were absolutely devastated! At no time did the ticket counter personnel offer to help us find alternative options or make any attempt at getting our disabled brother on that flight! They were totally insensitive to our situation. We realized at that point we were in a hurt locker. Not only was the cost of new airfare, additional lodging and public transportation a concern, but also the welfare of our brother was slightly compromised. Greg had only one day of prescription drugs left, two IV bags, and limited ostomy supplies. His precarious situation had us all scrambling for alternative plans.

Consequently, we were all forced to purchase new tickets. My daughter and I had to get back to our jobs in Iowa and chose Continental Airlines to fly back. We had a much better, and much more affordable, experience. My sister and brother were inclined to stay with Allegiant’s more affordable flight offered on April 2nd only because of the nonstop flight. Overall, this fiscally challenged every one of us. We had to purchase all new tickets, additional lodging, transportation, meals, medical supplies, and my daughter and I lost a day’s wages on March 31st.

I paid $1126.64 for the roundtrip flight for my daughter and me through Allegiant Air. That price included various fees, including $50.00 for EACH piece of baggage, which I am hearing now, is essentially unheard of. Besides the terms and agreement read that, “When purchased at time of booking, a fee between $15 and $25 for the first checked bag and $25 to $30 for the second checked bag will apply per person…” Why were we charged $50.00 for each checked bag? I understood Allegiant flights were so cheap and I purchased them electronically and well in advance. I do not consider this or its unreasonable policy as fair practice, convenient, or cheap. It is a bait and switch that incurs more cost. It is borderline criminal.

I am requesting that the full reimbursement be considered for the forfeiture of all of our tickets. This caused a financial, medical, and emotional burden for all of us as passengers with Allegiant Air.

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Update by jdmoorma
Dec 19, 2012 11:52 pm EST

Oh, and by the way, the Customer is ALWAYS right... cater to that and you will be in business for along time!

Update by jdmoorma
Dec 19, 2012 11:45 pm EST

Too many complaint coming my way based on this website~ Yeah... redemption!

Update by jdmoorma
Dec 19, 2012 11:14 pm EST

It was not about the President's visit... Divert... it was about NOTIFICATION... I am late, sucks to be you----- you are are late Mr. Airline and don't communicate... sucks to be you. Where is the human factor in all of this? You guys must have so many frequent flyer miles that you don't have a care.

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Really?
San Diego, US
Apr 07, 2010 9:12 pm EDT

1. You were delayed due to a Presidential visit not Allegiant's fault. It doesn't take much common sense to figure this out.

2. You missed your flight because you were late. Guess what, everyone has a reason why they are late and they always think it's more important than the other persons excuse. Where do you draw the line? If the airline says 60 minutes should that really mean 30 minutes? By purchasing you agreed to their terms and conditions.

3. I fly Allegiant quite a bit. It clearly states the charges for baggage. To claim ignorance of this fact is no excuse. The pricing is clearly displayed on the website. Their base fares are very low then you select the extra services that you require. Once again, read the terms and conditions.

Now you go online and bad-mouth the airline based on your errors in judgement? Then you demand a refund?

Good job champ!

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Allegiant Air - horrible customer service

I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her departure. On April 1st, 2010 arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for...

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Allegiant Air manditiory bag check scam

I having been using Allegiant Air for the past few years traveling from Wilmington, NC to Orlando, FL. I have been using the same carry on bag for these trips and had no problems ths time departing from Wilmington. However, on my return trip I was told my carry on was too large and that it had to be checked for an additional fee of $35.00. The ticketing agents name is Bently Brooks. When asked to check the size of the bag they asked me to place it into the sizing frame and it fit. He said that it was an inch too tall! Long story short I believe that this airline does not have consistnet policies and very poor customer service. Their employees are forced to "do their job" so they make a comission on every bag that is checked. It is BS and you do get what you pay for. Buyer be ware! The minimal amount of savings is not worth it. They definetly not SWA!

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joze
, US
Jun 01, 2011 4:20 am EDT

This Airlines should be Stopped. I have had more horrible experiences with them from Hidden fees to wrong dates and Severe attitude problems. I have got simillar deals or even better going with more respected Airlines.

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Austen
, US
May 20, 2011 9:13 pm EDT
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We just had the same experience flying Eugene to Oakland. The same bag that they gave the OK on several times before (including at this airport) was a centimeter too wide all of a sudden. Such BS.

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9:29 pm EST
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Allegiant Air refunds

I booked flights, round trip, for my son and myself for the holidays on Allegiant. We flew out on 12/18 from Phoenix to Medford Oregon, No problems. The return home was a nightmare. We were suppose to fly out of Medford back to Phoenix Mesa the evening of 11/25 to return home. We arrived at the airport, after driving over from the coast of Oregon. The airport was foggy so they cancelled the flight and we grabbed a hotel at our expense for the night...great Christmas ! The next day, 11/26, we go to the airport, again the flight is cancelled, now until the evening of 11/27. I said, that is enough, I have to get home and the Other airlines were flying in and out of Medford, just not Allegiant. I went to their ticket counter, along with many others. Their agents advised we could cancel our flights on Allegiant and get a full refund within 7 days for the Medford to Phoenix leg flight. OKAY, we all cancelled. I asked for a paper trail at the time, the agent said Idid not need anything, that we were cancelled and that was that. We drove to Portland, 5 hour drive, booked flights on US air, spent an extra $700 for these one way flights and got home very late on 11/26. Now 7 days go by, no refund from Allegiant. I try phoning, but get their usual, we are experiencing heavy call volumes and cannot take your call, numerous times. I email today and get a resp0nse back that we get no refund, we did not cancel the flight and tough luck. OH REALLY... I am asking anyone that has this same situation going to please contact me asap. I plan to file complaints with the state of Arizona attorney general, the FAA and anyone else that will listen about this rip off. Email me anytime [protected]@fastmail.net.
SHAME ON ALLEGIANT AIR. I will never fly them again and I had been flying on them about once a month. Linda

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D. Sorch
, US
Apr 01, 2019 9:52 am EDT
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I would like to know how you can double book someone in the same seats. I had both knees replaced and I purchased my seats to sit in the front row back in November of 2018. Flight 2156 Appleton to Sanford Florida.I get to my seat and someone else was sitting where i thought I should be sitting. So they had me sit in the row behind with limited movement with my bad knees. What can be done.

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Joan Stemen
, US
Jun 01, 2018 1:45 pm EDT

I would like my refund on luggage round trip. I am retired military, please call [protected] I paid not knowing it was free, please call me and let me know what to do. The phone number for refund is always 45 mins to wait, too long, thank you.

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Allegiant Air not allowed to board

We had a very dear friend of my wife visit us from the northwest ad fly ALLEGIANT AIR. She flew in from Pasco, Washington and landed at Gateway Airport in Mesa. When she arrived, her flight was 40 minutes late to arrive. This was the maiden flight from Pasco to Mesa/Gateway. Mesa Gateway airport is a community airport at best with maybe 5 employees and the rudest being ERICK who informed me he was the SUPERVISOR on the Sunday our friend was to fly back. When we arrived at the airport, there were maybe 8 other people in the entire airport and our friend went to check in for her flight. She was told she couldn't get on the plane as they had already closed it off. When I went back up to find out what the problem was I was greeted by ERICK the "SUPERVISOR". This was perhaps the most ignorant and rudest individual I have met in my life. First he informed me we needed to be there 2 hours before the flight like everyone else. I don't know who these mystery people were, as, seriously there were 8 total people in the airport and we were 3 of them. Next I was informed that we had to be ther at least 45 minutes prior to takeoff and when I pressed him on that issue, he informed me that it was 30 minutes. I then told him that our friend was dealing with the female agent next to him more than 30 minutes before the flight and he basically called me a liar. He told me he had "punched the button" and that was "nothig he could do". I informed him that our friend had no luggage to check, it was still 30 minutes until her flight left and the plane was no more than 100 yards from where we were standing. He refused to even address the situation and again sad there was nothing "HE COULD DO" When I asked to speak with his boss, he told me he was in charge at this time. He then told us ou friend could catch the same flight out "4 DAYS FROM NOW" and they would only chare her $29. I am 57 years old and have been in retail and management over 32 years and this was the rudest and most obnoxious individual I have ever met. I guess all 6 people on the plane will keep this airline afloat in these tough economic times and the super customer service offered is just a bonus. We took our friend to Sky Harbor Airport in Phoenix and in less that an hour we had her on a United Airlines flight and had the pleasure of dealing with a professional, courteous lady who was one of the nicest and concerned reservationists I have dealt with lately. One interesting thing you will find is that if you have a complaint to register with the airlie, they have NO COMPLAINT DEPARTMENT on their sight. Imagne that. Do youself a huge favor and avoid this airline at all cost. The service is terrible, the associates are the rudest you will ever find and whatever savings you think you may be gaining will soon be lost when they don't let you on your flight. Gary Anderson, Phoenix Arizona

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uwishtoo
, US
Jul 27, 2011 5:53 pm EDT

I used them for a recent trip back - damage to my luggage, lost a 600 professional camera that was packed tight as a drum inside my checked luggage - luggage outside pocket ripped away from the base part of the suitcase. Landed at 10:15 PM in Mesa AZ and noticed the gaping hole but of course there was no one there to complain to. 4 days later I finally got around to unpacking (I am a super busy business owner and I dropped the bag in the bedroom and got to it when I could) and then discovered camera bag was also missing on top of the ripped off outside pocket. Hmm, wonder why an expensive camera was the only thing missing from my luggage?

So now of COURSE they are telling me I needed to report it within 4 hours of landing - um who was I supposed to report it to at 10:15 PM with NO people manning any of the counters?

BULLSH** - I am taking this to the BBB as I see alot of others have

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buycable
Waterloo, US
Sep 20, 2010 3:27 pm EDT

Departure time is departure time and the bridge closes ten minutes before. Tickets are purchased so there should be exceptions, my God they got their money our seats were assigned and I paid extra for them so there was a spot for us on that flight. Anyway, a half and hour before departure after driving over two hours to airport, construction and traffic then long term parking topped off with no employee at their counter equals MISSED FLIGHTS! Unlike a smart [censor] comment above in regards to passengers waiting on late ones...if the damn plane hasn't left, let us on! Do they refund tickets when the
crew is late? Or plane problems? NO! Des Moines, IA counter guy (black with glasses) didn't get his name after he finally came out was cold and rude and lied in the comments he noted which another CS rep read back to me after calling their CS # on way back home which really did no good, she told me to write and complain on the way we were treated. It was noted he tried to get us on that flight, bull crap it was complete opposite! He lied about what we had for bags out of three travelers one had a carry on, and two of us had each one piece of checked baggaged (nothing more)which I offered to leave mine if that meant saving time and us making the flight, but nope it didn't matter. I even told him he could put my suitcase on the flight the next day, he just gave a crap look and said it was too late. I begged him and asked if he would please make an exception and he said if I make an exception for you I have to do it for everyone. Well, such as life isn't it?! Sorry, can't pull over and help you change that flat tire I would have to do it for everyone I see. Or ummm sorry, can't donate that money to Salvation Army parked outside every store around the holidays because if I give to one I have to give to all. He was a complete jerk, his customer service skills were horrible he could have been nice and undertanding even if we couldn't get on the flight! What else sucks is he told us there were no more flights leaving Des Moines when that was a lie and to find that out after our over two hour ride of shame home is just disgusting! Plus to lose rental car for four days which you cannot cancel even if you get to your destination and decide you don't need a car you are screwed! How about instead of these ticket counter agents arguing about it's half of an hour before departure and blah, blah, blah they smile and bust their [censor] to get tickets printed and get you on the plane?! To act rude and like you don't care well, we all know what karma is! And before anyone comments oh you were late, well no kidding we fly at least twice a year and certainly we not expecting the delays we had and never once thought that we would not get on the flight. We knew we were cutting it close, but hearing him saying what he did made my stomach turn! First time missing a flight and it will sure be the last, because this was not a good expierence at all. $1, 000 tough lesson to learn along with missed work, plus Husband and the coach missed the ball tournament! Has anyone actually gotten their money back from forfieted flights? Can't say they are missed because we were there :)

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Allegiant Air ridiculous charges

I tried to book 4 seats from Medford Oregon to Las Vegas. Allegiant Air tried to charge me for everything under the sun. $5.00 priority seating (for overhead storage) $12.99 for the seat, $48.00 for a shuttle I don't need. $40.00 for one (1) bag. All tyhis is in addition to my ticket. This outfit is a genuine ripoff! I will drive to vegas before I will ever use this Rip Off Airline. I wonder what my surcharge is for checking the oil and tire pressure? I have heard other people complain, but didn't believe it. I do now!

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Bonnie R
, US
Apr 06, 2010 8:14 am EDT
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You feel angry and dirty after dealing with these folks. We were charged a "courtesy" fee of $ 28. When I cancelled the flt due to illness I was issued a credit of $50 per, totalling $200 LESS the courtesy fee thus reducing my cr voucher by $28. When I asked why, I was told they do not refund the courtesy fee. I replied I know that and am not asking you to but what you are doing is making me pay the courtesy fee twice. All the clerk did was disagree, over and over and finally asked me if I know what a refund is!
So I gave up. I sent an e mail asking if there was any addtl penalty for cancellation, other than the $50 per, reply read... There is no refund of the couresy fee... I sent another saying my quesion was not answered and the same reply, verbatim. So Im not going to call or e mail again. Perhaps the Better Business Bureau needs to get involved or the Frommers travel site. This was my 1st experience with these cons and Im even hesitant to use my voucher in the future. We live in a rural area with ltd air service, but I will drive 3 hours (one way ) and book a non direct flt to acces Jet Blue in the future. Thats how bad this experience has been and I still have no resolution. Ive given too much thought to trying to figure out what convoluted interpretation they employed, but, you know what, there is none. Its plain out and out arrogance and theft.

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Nostradamus
Charlotte, US
Nov 22, 2009 11:18 am EST

I sustain 100% the commente of JNK Excavation. I bought 2 tickets (my wife and me) and I didn't catch the rain of extra-charges that JNK described accurately. MY wife and I got a couple small suitcases that I have taken hundred times with us in other trips with another Airplane Companies. I had never before any problem with the size of my suitcases and always allowed to carry it with me. Until I got the Allegiance Air plane. They rejected it at the moment to boarding and the Company charged 80 extra-dollars my Credit Card without my authorization, in spite I gave order in the Terminal do not send my suitcase, because I didn't want to accept such scam so I called my son to pick up the small suitcases. ...Be careful with this Company. Sometimes cheap things are really a lot more expensive...And Allegiance air is one of this.

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Allegiant Air delayed baggage

Never again will my husband and I fly Allegiant Air.
Someone had told us about this airline that had cheap non-stop flights out of XNA (NW Arkansas) to LAS (Las Vegas) so we decided to take ourselves on a fun vacation. I had never been to Las Vegas and was excited. Unfortunately had I known then what I know now I would have flown on a different carrier even if the flights were more expensive.
On Sunday we checked in at XNA 2-hours before our flight (per our confirmation) with one checked bag. When checking our bag in there were two women working at the counter. They mentioned that there was another flight going to Tunica before our flight and they “hoped” that our bag didn’t end up on that flight (then they chuckled). First of all I didn’t that was funny at all and second I was hoping they knew what they were doing. Our flight left on time and off we went. The pilot said “sit down, relax, and lower your expectations.” I should have known right then that this vacation wasn’t going to work out as planned.
Our flight landed at LAS on time. We went to the baggage claim area to retrieve our bag and start the fun….NOT. Our bag never showed up, as well as three other couples who were on the same flight (and had also checked in about the same time as us). My husband told the Allegiant Air customer rep that our bag didn’t show up and that we had a feeling that it had ended up in Tunica. She pretty much ignored us and handed us a form to fill out. By the time we left the airport it was midnight. We still had to get a shuttle to the hotel (which I will never do again) and get checked in. We were exhausted and had no bag, no clothes, and no toiletries. We were told that Allegiant Air would call us as soon as they located the bag.
We had pre-paid to rent a Harley for 3-days starting on Monday. That would have been fun but we didn’t have any of our motorcycle clothing. All we had to ride in was shorts, t-shirts, and sandals (not the safest). That day we never got a call from Allegiant Air. My husband called them and left two messages. We were still hoping our bag would show up so we held off on buying clothes, although we did buy the necessary toiletries (toothbrush, toothpaste, etc.) to get buy.
On Tuesday afternoon we finally got a call from Allegiant saying that they had found our bag. They weren’t going to send the bag to us in Vegas but would have it waiting for us when we returned to XNA. I was so upset! If they had listened to us in the first place they would have found our bag on Sunday night and would have had plenty of time to get it to us before our vacation was over.
We still had 2 more days in Vegas without clothing or our toiletries (meds included)! Finally we decided that we needed to buy some new clothes. After all, I didn’t come to Vegas to do laundry every night in the bathtub!
Finally Thursday came and we headed home. I knew that Allegiant would make it right by us. I wrote a letter explaining our situation and sent it to their customer relations office with a copy to the VP. It took over 3-weeks to hear anything back from them even after I repeatedly left messages and sent e-mails. What they gave us was a lousy check for $75! That’s it! Certainly not enough for two people to replace clothing and toiletries for a 4-day vacation. They explained that they would pay up to $25 per day up to $100. I’m thinking that would have had to be for each ticketed passenger since you can barely buy a pair of pants for $75. After another series of phone messages and e-mails I finally get someone with Allegiant to tell me that their policy for “delayed” baggage is per bag….not per ticketed customer (although they can’t give me the link where that is in writing).
Basically Allegiant Air is a cheap airline, flying cheap planes, and is totally lacking in the customer relations area. Never did hear back from the VP either. Southwest Airlines here I come!

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Allegiant Air unauthorized charges

Send an e-mail saying my ticket was ready to pick up via the attachment and that they charged my credit card $628.10.

I've never heard of this airline and did not authorize any charges.

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KnoUrFactsFirst
Phoenix, US
Sep 01, 2009 2:20 am EDT

sure it could be a mistake on their part but did you follow up on this before your wrote this complaint? I know that I have experienced chages on my cc before and it wasnt the company it was an unauthorized used online who got my info. It is easy for criminals to get anyones info these days and usually a cc company will not hold you responsible for fraud. Look into the situation first and good luck!

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Allegiant Air poor service, bad flight

We opted to fly to Vegas via Allegiant Air out of Stockton, rather than flying out of Sacramento...BIG MISTAKE!

I would never recommend Allegiant Air after what we experienced this past week (July 21-25th, 2009).

The plane had little/no air conditoning, and they offered no complimentary water on their short flight (because as the staff said, they "aren't required to offer anything"). It was at least 85-90 degrees in the cabin the entire flight, from boarding to arrival.

We were soaking in our own sweat, both to Vegas and on the flight back a few days later. When we begged the staff to turn on the air, they said "it will come on in just a few minutes, don't worry". It never did.

You will realize that once you try to book a flight on Allegiant Air, it is NOT as cheap as you thought...they tack-on every kind of add-on they can, from being able to choose your seat, to priority boarding. If you try to reach them by phone...no one ever answers. They even charge to have any kind of checked-baggage...no freebies anywhere.

Contrary to what you may have heard, the Stockton airport DOES charge for parking ($5 a day for oernight parking). While this is alot cheaper than Sacto, it's still an extra charge you need to plan for.

Buyer beware - don't fly Allegiant Air!

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Chamacofeo
, US
Aug 26, 2017 3:24 pm EDT

I have travelled allegiant many times, but it seems like in the last couple of years, they have been having more problems with the A/C or simply turning then off to save on fuel. On many flights, there is simply no A/C in the cabin. The air coming out of those ineficiente holes is comparable to a newborn breath...not much! Complaining to staff does not resolve anything as they say once in flight get it will cool off.
Well sorry, but they don't. Even after an hour of flight, is still miserable on the cabin. Honestly, it feels like they have the air vents closed or not working. This usually happens on their older MD 80 airplanes, not as much on their Airbuses.
I have sweat like an animal on some flights. I already know how to fold the information brochure the right way to use it as a hand held fan. Seems like many other people do since the folds are very apparent.
Allegiant, please understand that it becomes extremely hot in your airplanes. People with high blood pressure or under certain medications are affected by this more than others. What are you waiting for, a passenger to die from heat induced ailment? That could result in a hefty lawsuit, is that what you want? So, either fix the A/C on those airplanes (you know which ones they are, mainly the ones you purchased from Scandinavian Air), or get rid of them!

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Allegiant Air bad business polices

First of it takes a lot for me to file a complaint. What I speak of we have experienced over that last year. Therefore, this is an overall complaint and statement on what I feel are bad business polices and their philosophies. Not this is strictly my opinion.

Allegiant Air has many problems in dealing with consumers. All summed up they are a bait and switch operation.

Their rules are designed to lure you in to additional cost and make it extremely hard to get any reasonable customer service. Newcomers beware, the reservation system does not tell you the full price till very late in the process. The initial price is only a teaser. They nickel and dime you to death; charge you to select a seat, charge you for checked luggage, etc. You are really not saving much in most cases. In addition, if you miss a fight, no credit toward a future flight. (after loosing information on flight we called and was given incorrect info, thus missing a flight). This list goes on. But even worse they charge you extra to purchase your ticket online, then you go to the airport only to find out that they only sell tickets during certain hours that are not posted anywhere we could find them. We have experience all of the above in a negative way. I have now only had one non-problematic fight with this airline out of a number. But no more we a are though after we use this last ticket. God help us to make it through the current issue & return with our sanity.

I believe they and their polices should not supported. Keep your standards high. They need to fail.

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Angry Customer in Hawaii
Hakalau, US
May 31, 2013 5:52 pm EDT

After booking a flight with this airline I purchased my connecting tickets. A few weeks later I received an email from them telling me they had changed my return flight which would make me miss my connection. After over a month of trying to contact them, as they would not reply to my email, I was very rudely told they never offer reimbursements. Now I'm stuck footing the cost to change my connecting flight. They have no corporate number you can actually speak to someone regarding their piss poor customer service. I have NEVER dealt with a company with such extremely poor policies and customer (dis)service. I regret my decision to save a few bucks by trying this airline out. Do not make the same mistake as me.

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www.niafoxx.com
Dallas, US
Jun 18, 2012 8:14 am EDT
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I had a flat tire on the way to the airport, and tried to call Allegiant to get a later flight but was told I would be forfeiting my ticket if I didn't get there on time. I asked if I could use the ticket towards another day and was told no..there is no flexibility.. I thought I'd found a bargain in this airline but it turned into a nightmare for me and my kids. I'm a single parent with three children, money is hard to come by but I wsas excited to make this trip happen form my kids. I can't even afford to do an alternative vacation because Allegiant will not even refund a portion of the return ticket. I'm just out $1083. How is this legal? I thought I'd done my research before booking with them even called the reservation desk before booking online. I'm just disgusted. I'm a writer with a small following but will make sure I blog about this in every possible outlet to make people aware of these practices.

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Marymomma
UP, US
Feb 22, 2012 4:14 am EST

Honestly Peoples complaints are unreal. Yes they charge you up the A** in the end but I still saved 200 bucks! I get a non stop flight that is 6-7 hours instead of 10! IT STATES ALL THEIR RULES BEFORE you buy! I swear no one reads the fine print. Clearly states ticket counter opens 2 hours before flight and will be closed 45 mins prior to flight. Gate will be closed 10 mins before flight takes off. Don't follow the rules then accept the penalities! 2nd time flying with them no problems here! They have these rules to keep fares low and so that they can get everyone out and not wait around for last minute people! No it's not southwest but not all airports have south west available and this fare with all the crazy fees are still 10 times cheaper than the worst rated airlines out there! People expect TOO much!

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sandyparson
Goshen, US
Dec 11, 2009 8:04 am EST

all I can say is now I am nervous. I just booked a flight with Alligiant air. I was a little surprised with all the extra charges. Even the baggage charges on the policy says 15-25 if payed at time of booking, but my charge was 40 for one bag, so my 119.00 flight actually is costing me 247.00, but that is still cheaper then the other flights i was trying to book. So I am looking forward to a great time in Florida and hoping all goes well, and will plan on being at the airport 3 hours ahead to avoid confusion! I iwll do my part hopefully they will do theirs and this will be a possitive experience

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mbtthemvp
Eugene, US
Nov 10, 2009 3:07 am EST

Last week I had a flight to Vegas on Allegiant Airlines. I had left my cell phone at home and had to return to get it at the last minute. I finally arrived at the airport 30 mins before my scheduled departure, only to find no attendant at the check-in counter only a sign that read "will return in 20 mins". When the attendant returned about 10 minutes later and I demanded my boarding pass, he proclaimed there was nothing he could do for me because I had "forfeited" my flight by arriving "late". It's important to note that that flight did not depart for at least another 45 mins from the time I arrived at the airport, it departed late. However, "on-time" according to Allegiant airlines is arriving no later than 45 minutes before your scheduled departure. If you arrive even at 45 minutes and 10 seconds, you have forfeited your flight on Allegiant Airlines. This forfeiture entitles you to NO REFUND OR FLIGHT CREDIT. ITS TIME TO FIGHT BACK AGAINST SUCH UNFAIR POLICIES. Myself and my partner were not the only people who had "forfeited" their flight that evening, there were at least 3 other customers who had paid their hard-earned money to fly on that flight. I'm sure this "forfeiture" of flights happens on every Allegiant Airlines flight out of the Eugene Airport.
KNOW YOUR RIGHTS. If you have suffered at the hands of this unfair policy and have seen your hard-worked money go down the drain FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. Allegiant Airlines 45 min"late policy" is not legal because it is not conscionable, it is unfair on it's face. There is no other airline that has such a policy for late customers without providing them at the least flight credit. You are ENTITLED TO REMEDY.

Contact: BBB of Southern Nevada, Inc. (Las Vegas, NV) 6040 S. Jones Blvd. Las Vegas, NV 89118 Phone: [protected] Fax: [protected] Email: scampbell@vegasbbb.org Web: http://www.vegasbbb.org

Assure you have the correct company name: Allegiant Air, LLC 8360 S. Durango Dr. Las Vegas, NV 89113

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Allegiant Air terrible service

I had the worst experience of my life with regard to airlines this weekend- all thanks to Allegiant Air!
My two children and I travelled to Santa Maria this past weekend. We were seated in the very front of the plane, where I was not allowed to keep my 9 month old's diaper bag because there is not a seat to stow it under. I had to put it halfway down the plane in overhead storage and was told I couldn't access it by a snotty flight attendant. Not only that, but we were delayed over 30 minutes waiting for a late passenger, who if I overheard correctly is an Allegiant Employee!

To top it all off, we were denied boarding on our return flight to Vegas because we were 2 minutes late! 2 freakin minutes. Have you ever been to the Santa Maria airport? THERE IS NOTHING THERE! There was no one in the TSA line, no one at the ticket counters, there is absolutely NO reason that my children and I could not have been allowed to check in. I get it if it is a large airport and it isn't logistically possible to get to the gate in 45 min, but when the gate is 50 feet away there is no reason.

The woman behind the counter was the rudest representative I have ever dealt with, in ANY company. She kept leaving and going behind a locked door while I was talking to her. She told me she wouldn't help me until the flight had taken off...which was 40 minutes away! I was trying to scramble and figure out how I was going to get home. She kept stating "this happens on every flight, there is always someone like YOU." Ugh! When I finally got her to tell me when the next flight was, it was 2 days away and from another airport! Even if it would have worked, the dumb woman wouldn't make the reservation for me! She REFUSED to help. We had to rent a car and drive for 10+ hours.

So...I had to wait 30+ minutes for a late Allegiant employee in Vegas, but when I am 2 minutes late I am denied check in and boarding, and treated like garbage. How is that right?

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Reviewer71815
,
Jan 03, 2016 9:14 am EST

This is a sorry excuse for an airlines. They nickel and dime you for EVERYTHING! They have 2 employees working the ticket counter, the gate, maintanence and the luggage. It's absolutely ridiculous. This is the first and LAST time we will EVER use this airline. Arrive on time but wait 2 hours for bags is absolutely inexcusable.

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lilvixen69
Sometown, CA
Dec 01, 2009 12:14 pm EST

Personally, I think 45 minutes is pretty generous. They need time to check your luggage and let you get through security. I kind of side with the airport on this issue. I wouldn't want to be sitting on a plane, being held up, because someone forgot something and had to return home to get it. Or someone else wanted to make a stop at McDonalds on their way to the airport. Or someone else just didn't feel like getting out of bed on time. I know it doesn't mean anything, but that's just my two cents...

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mbtthemvp
Eugene, US
Nov 10, 2009 3:09 am EST

Last week I had a flight to Vegas on Allegiant Airlines. I had left my cell phone at home and had to return to get it at the last minute. I finally arrived at the airport 30 mins before my scheduled departure, only to find no attendant at the check-in counter only a sign that read "will return in 20 mins". When the attendant returned about 10 minutes later and I demanded my boarding pass, he proclaimed there was nothing he could do for me because I had "forfeited" my flight by arriving "late". It's important to note that that flight did not depart for at least another 45 mins from the time I arrived at the airport, it departed late. However, "on-time" according to Allegiant airlines is arriving no later than 45 minutes before your scheduled departure. If you arrive even at 45 minutes and 10 seconds, you have forfeited your flight on Allegiant Airlines. This forfeiture entitles you to NO REFUND OR FLIGHT CREDIT. ITS TIME TO FIGHT BACK AGAINST SUCH UNFAIR POLICIES. Myself and my partner were not the only people who had "forfeited" their flight that evening, there were at least 3 other customers who had paid their hard-earned money to fly on that flight. I'm sure this "forfeiture" of flights happens on every Allegiant Airlines flight out of the Eugene Airport.
KNOW YOUR RIGHTS. If you have suffered at the hands of this unfair policy and have seen your hard-worked money go down the drain FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. Allegiant Airlines 45 min"late policy" is not legal because it is not conscionable, it is unfair on it's face. There is no other airline that has such a policy for late customers without providing them at the least flight credit. You are ENTITLED TO REMEDY.

Contact: BBB of Southern Nevada, Inc. (Las Vegas, NV) 6040 S. Jones Blvd. Las Vegas, NV 89118 Phone: [protected] Fax: [protected] Email: scampbell@vegasbbb.org Web: http://www.vegasbbb.org

Assure you have the correct company name: Allegiant Air, LLC 8360 S. Durango Dr. Las Vegas, NV 89113

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lilvixen69
Sometown, CA
Oct 19, 2009 12:18 pm EDT

I'm a little confused, Steve Ewing. You dropped your son off with 30 minutes to go before the plane's departure? And when he called you there was still 11 minutes to go before the plane took off? That's eleven minutes to get through check-in, security and get seated on the plane. There's no way that plane would have left on time if they had checked your son in. Providing I have the details right.

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Steve Ewing
Sun Lakes, US
Sep 16, 2009 1:07 pm EDT

My son was going to Missoula Mt from Mesa Az on NO CUSTOMER SERVICE AIRLINES. We left home in what we thought was plenty of time to be a hour early. But as the old saying goes s--- happens, as we ran into bad traffic. I dropped him off 1/2 hour before scheduled leave time figuring he would be OK and able to get on plane. He only had to walk about 20 seconds to get into check in line from drop off point which had 6 or 7 people ahead of him which put him in line with 29 minutes before scheduled leave time. Once he got to the ticket JERK he was told that he was to late that the flight was closing. My son thought that he was joking as he could see the plane had people in line going up the steps and into the plane through the window. My son debated with him for a few minutes and said that if he would have checked him in in the first place he would be in line with the other people going up steps and into the plane. All the JERK would do is quote the policey and the flight was closed, that he was to be in line at least 45 min prior to take off and if we wanted to talk to someone else we had to call their customer care number which he was more than happy to give that out. CUSTOMER CARE - WHAT A JOKE !After debating and seeing he wasnt going to get on the plane he called me (time stamp on my cell phone shows he still had 11 min before scheduled leave time)and I turned around to pick him up. After getting information from my son I went to talk to Mr Personality. I happend to look at departure board on the wall and saw that scheduled leave time was 3:30 pm and actual leave time now was 3:27pm, why 3 minute change? After trying to talk to Mr Personality all he would do is quote that he had to be there at least 45 minutes early and your son was two minutes late and to call CUSTOMER CARE, (there we go with those words again. I asked him about the change in departure time of moving it up three minutes and if that was the case my son still had one minute to be able to check in.He couldnt or wouldnt answer that question.
To finish I have called their CUSTOMER CARE LINE and un able to talk to a CUSTOMER CARE person I am told to leave a message and they will get back to me as soon as possible. What a joke ! it has now been three days and 8 going on 9 messages left for CUSTOMER CARE to call me back.
With this lack of care and customer service I see why they are canceling flights. It wont be to soon for me when Allegiant Air is no longer with us. They are going to get what they earned.

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KnoUrFactsFirst
Phoenix, US
Sep 01, 2009 3:22 am EDT

it isnt right but usually ...and not defending them - i am a flight attendant for anoher airline usually a small regional carrier such as allegiant uses outsourced ground operations in a sense and they are not the companies employees but contracted out by another company so sometimes they have no idea that this is happening - not saying it is ok - but that is uaully what happens. about the diaper bag - it is a federal aviation regulaiton that you can not stow in front of your seat in frow one this is across the board for any aircraft anywhere this is so in an emergency you dont have ppls things flying around in pretty much your path to safety. if the flight attendant told you that you could not access the bag they should have explained that in a "sterile" cockpit this can not be done bc of safety but they should have gone ahead and acessed it for you after reaching a safe altitude. they could have explained better and given you better customer service so sorry that you had to go through that. sometimes there are legitimate reasons but ppl dont understand bc they just need a little better cusotmer service and explanation. sorry that your experience was a rough one! just wanted you to know that some of these rules have to be followed but they could have been handeled better . sorry about all of the other issues. also had the other people already checked in? if they had check in earlier maybe that was the reason they were allowed to board? maybe they had checked in prior to the expected time and you guys were 3 minutes late for "hecking in" and again im not defeding them if that was how it happened but ou cant just assume bc we have lots of legal binding issues in the airline industry that others may not be aware of.

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new Allegiant hater
Parrish, US
Jul 17, 2009 10:32 am EDT

HORRIBLE AIRLINE!

My daughter missed my mothers surgery in toledo because the the clerk said the ticket counter for check ins closed at 6:30 and it was according to HIS watch 6:33. We waited in their line for the previous 30 minutes.

Not to mention, they obviously didnt refund ticket either. To make thigs worse, I bought the ticket 20 hours before the flight. They put on "flex flight" onto my ticket for $7 automatically. Well, it states that to use this flex thing, you must notify the airline 24 hours in advance. So, they sold me a service that had alreadfy EXPIRED!

They are a bunch of racist horrible people there. "NAZI Airlines". They let people inline behind me board the flight that were white but wouldnt let my hispanic daughter on because we were 3 minutes late by his definition. By the way, I'm white. If I found these guys outside the airport...they better get away from me in a big hurry. They humiliated my daughter in a really arrogant and nasty way.

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Allegiant Air carry on luggage

WARNING ABOUT CARRY ON LUGGAGE!
If you would like to take a flight on the worst airline out there, consider Allegiant Airlines. They are known for their cheap flights, however if you have problems, they are definitely not small in nature. I understand with economic problems, that airlines have cut down their employees, however Allegiant literally only has 5 employees working at each departure. I wouldn't be surprised if the pilot was the one checking my bags! We took a piece of CARRY ON LUGGAGE on our flight from St. Pete to Lexington, only to discover that it would not fit in their smaller-than-normal overhead bins. Previously, the check in attendant looked at the size and said that it would be fine. Since the two attendants/check-in/pilot workers decided to board the plane from both the front and the back at the same time, there was also no room in the overhead bins and people were blocking all the aisles and getting very agitated. The attendant said that they would put the luggage under the plane and it would be at the baggage claim, needless to say we were worried. And rightfully so, it was definitely not at the baggage claim and to make it worse, NO employees were at their gate to help! There were numerous other people there as well, missing luggage. After 45 MINUTES of waiting (the 2 employees were out prepping the plane), we finally spoke to the flight attendant who we had originally handed the luggage to. She said she accidentally put it back on the plane and it was headed back to St. Pete. Keep in mind, this had our toiletries and all of our CARRY ON ITEMS that we desperately needed for our vacation! They said that we would have to call St. Pete, so 3 days later they overnighted our CARRY ON LUGGAGE back to us, only for us to discover that they STOLE some DVD's from us, and broke our cell phone charger. We are still trying to get some sort of compensation from this ridiculous airline! PLEASE WHATEVER YOU DO, DO NOT LET THEM TOUCH YOUR CARRY ON LUGGAGE!
Luckily, I had put my medication and things for my child in my other carry on luggage, or I don't know what I would've done. Do not trade in a cheap airfare for the important things that you absolutely need for your vacation - it is SO not worth it!

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Dragon1
, US
Jun 09, 2011 10:37 am EDT

Had the same problem as well. At one airport they say everything is ok, then try and get back and now you have to pay. Never fly this airline again.

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Collector-X
, US
Dec 10, 2010 5:16 am EST

Just to make sure things would go ok, I took my bag to the airport to verify that the size was ok. It passed their inspections and the wife and flew to Vegas with no issues. All we had were carry ons. - trying to leave vegas is another story. Got to the counter and the agent said the bag was too big. I told her that I got on the plane from home, bag fits in overhead no problem and it still had the pink sticker they used to verify it. the agent rips off the sticker and says I'll have to pay $35. I tell her I want to speak to a supervisor and she tells me bag is too big. (bag is exactly 22x14x9 but it has the handle and wheels as every bag does and this is what they are measuring to say mines too big. ) she says pay the fee or bag doesn't go. I pay the fine which IMO amounts to extortion.

Write a letter and I get a call from the customer service center. Lady on phone says that she can see the notes and that both agents in vegas said the same thing (bag too big) and she is not going to go against them. Then she tells me "you know how this is going to end". Needless to say, I didn't get my refund, but I gave her one last send off too.

Will never fly this airline again and told her that I would be telling all my friends, who BTW fly on average 9 times a year never to use this airline. 2 have changed their plans to use different airlines, so my $35 has already cost them several hundred dollars in revenue.

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Allegiant Air flight attendants

Anyone ever seen a Allegiant Flight Attendant reading, doing crosswords, smoking or any other non- work related duty while on duty?

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amanda sucks
, US
Dec 30, 2016 5:19 am EST

On a flight from Niagara Falls, NY to St. Petersburg, Fl. on 12/29/2016, flight attendants were very flat and especially one named Amanda was very rude to passengers snapping at them as she passed. As a frequent flyer with Allegiant I have never had a bad experience with the attendants, but this girl really needs to rethink her desire to do this job. She is an embarrassment to the company.

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Flight Attendant's Abuse of Power
Confidential, US
Jul 22, 2014 10:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree with this passenger. I am a 65 year old woman, have been a missionary for over 25 years. I have traveled all over the world to many third world countries on just about every airline available worldwide. While traveling on Allegiant Air to visit my grandchildren and family I had not seen in several years, I had the worst experience of my life with a flight attendant . While struggling with my carry on overhead bag it became snagged on the latch of the overhead bin and I could not get it released. The flight attendant said " Give me that I have to check that bag it won't fit " I knew the bag would easily fit once I was able to release it from the latch. I am also a photography and the contents of the bag consisted of very expensive lens and camera equipment. I never check this bag because of its value. I carry the same bag when traveling, I know that it fits easily in the compartment. I replied back to the Flight attendant " I know it will fit it's just snagged on the latch. She replied back in a very rude manner " I've been doing this a long time and I'm telling you it's not going to fit". About that time the latch became detached and bag slide right in. "I said, There it fits." She said "Well if you are going to be disrespectful I'll have you know I can have you thrown off this plane, I suggest you sit down and not say another word." She was obviously very mad that the bag fit. When I sat down the passenger next to me said you need to get her name she had no right yelling at you like that. A few minutes later the flight attendant walked by and stuck her head around the other passengers sitting next to me and said, "Do you have something you want to say to me?" In a very snippy voice. I politely said, "Could I have your name please." She yelled, "You can have my name, It's Ann B I T C H and spelled it, and yelled you can also have my badge number and when you call to complaint they are just going to praise me for doing my job, now come with me, your getting off. ". She called security and grabbed my overhead bag. While waiting at the door for security to escort me off, my travel companion who also travels with me on missions had to disembark also because we wanted to stay together. I pleaded with her to change her mind because I didn't want to disappoint family who had traveled from other cities to spend time with me that weekend. She was very smug that she had the power to do this. Which was clearly an abuse of power. I never raised my voice, I do not drink or use profanity and was respectful at all times. I did not disrupt any passengers or at any time put them in any danger. The only disruption was this rude out of control flight attendant who was obviously having a bad day. I was escorted to the luggage carousel and told my checked luggage would be coming and to wait there. Of course that never happened, my luggage went on to my destination. My husband was in total shock when I called him, as was my family. My husband immediately booked me on a Southwest flight for later that day. Because it was a last minute flight it was $998.00. My husband sent a certified letter past customer service and up the chain, asking for a resolution and a quick response to this incident. He gave them ample time to reply and a deadline prior to litigation. If we do not get a satisfactory response we will proceed with litigation.

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fedupwithmeanpeople
, US
Nov 16, 2010 6:57 pm EST

First of all, that flight attendant was not so professional. I agree ( but you can't expect first class treatment traveling the lowest class). Probably she already greated 500 people that day and let me tell you something. Those passengers when they are greeted by their flight attendant they wont say hello but they turn their backs and they just ignore the smile and the hello...so what is the point in doing that anyway...few years of that and you are done with people
Other thing is that maybe the flight attendant just got tired of hundreds of mean and rude comments that people say..everyday the same things an the same complaints. There is nothing that they can do to help anybody anyway.
Regarding the 4hour layover?..Allegiant keeps their flight attendants up to 20 hours stranded in an extremely hot or too cold plane with no pay or food, starving and exhaused and by the time they get home, dealing with the angriest passengers ever..they only get payed for maybe 3-4 hours. And those planes break all the time.
If they get sick they still have to go to work because the company will have them fired for getting sick. And is hard not to get sick dealing with the dirtiest of people and planes, working up to exhaustion with no hot meal for 15 hours at a time and sleeping 4-5 hours a night since the schedules are done in the wrong way. You may see your flight attendant crying in pain in her seat since she might be about to pass out or she can not hear you anyway due to the bad ear infection(that people are not allowed to fly with a ear infection but those flight attendants have to)
The planes are always broken and if there is not a delay due to something is a miracle. But dealy or not..people are always mean and angry and they smell bad, dont know how to use a lavatory, have no common sense and too many uneducated kids, body gasses and fluids, ...
Hundreds of people every day faking all kinds of disabilities, being the center of the universe...all have a mean comment and a ton of expectations from a very low cost airline..helpless people in wheelchairs that can actually run out of the plane if they need to, flight attendants breaing their backs lifting people's extremely heavy bags(and they do not get payed for being stranded in a wheelchair for weeks in horrible pains..they dont even get a thank you from that passenger)
And you might ask why people do this job?..well..the job' flight attendant' sounds good...pay SEEMS decent...it is just that by the time you quit you job to go to an unpayed training..stay on reserve forever with unhumane schedules and a 'barely I have food to eat ' paycheck and a lot of debt is pretty late you kinda have to go on. Needles to say that on the days off, you are in so much pain and exhausted to have energy to look for a different job...anyway...

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S. B.
Mesa, US
Mar 29, 2010 5:04 pm EDT

Judging by your tone and attitude you sound very much like you climbed on board your Allegiant Air flight with some attitude problem and have some vendetta against a Flight Attendant. Maybe you dated one and got dumped or something of that nature in the past. However it should always be noted that things are not always as they seam and your judging of a situation might be fogged. Just because a Flight Attendant for any airline would look at a magazine or etc does not mean they are bad, unprofessional or not doing the job for which they were hired for. The truth be known had your sorry complaint self had a heart attack on that plane, THAT very Flight Attendant you complain about would jump into action and possibly would have saved your non deserving complaining behind! Just something you might wabt to keep in mind on the complaint line.

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runyan
South Bend, US
Oct 04, 2009 5:24 pm EDT

I understand if you are on a lay over or something like that. But coming into my allegiant flight last thursday oct 1, the one flight attendant half way said hello while looking over the shoulder of another flight attendant while she was reading "the National Enquirer" Now give me another line of bull!

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KnoUrFactsFirst
Phoenix, US
Sep 01, 2009 2:26 am EDT

flight attendants are people. Somtimes they are on duty in an airport on a 4 hr lay over - 4 hrs is the limit thatsome airlines will make you sit around without giving them a hotel. Would you do a cross road at your place of employment if you had nothing to do but sit in a terminal for 3 hrs and 49 minutes? I dont see what is so bad. they have days up to 14 hrs. Would you like to work those kind of hours with customers yelling at you all day bc the reservations dept messed up their tickets or the security line was long? Flight attendant are like everyone else ...and in fact when they are on those layover in the airport ...THEY ARENT GETTING PAID! EVEN THOUGH THEY ARE "On DUTY" we are only getting paid when the wheel go up til the wheels go down! So we hate being on delays EVEN more than Passangers do! WE ARE AT WORK FOR FREE during those times! I am sorry if you had a bad experience with a flight attendant! A lot of us love our jobs and love the customers that we get the opportunity to get to know and we would never want to make a bad impression but justremember that we are people to only we dont get the luxury of going home everynite to do cros swords in private!

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