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All4cellular - Blueant Q2 / Limited Warranty & Deceptive Practices

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Contact information:
Phone: 8-994235

I purchased a Blueant Q2 in Nov 2011 from all4cellular.com. In Jan 2012 I was having problems. I called and was told I could return the product for a refund or exchange the product for a new one. I ask at the time if I had problems with the replacement would I be able to return it and was told "YES" by their customer service agent Amanda. I told them to send me a replacement. Unfortunately my
replacement died in April 2012. When I called All4cellular they said it had been too long and there was nothing they could do. The manufacturer's warranty is for one year. I then spoke with a supervisor and was told the same thing, no replacement, no refund. I contacted BLUEANT in Jan 2012 when my original Q2 died and they informed me that I wasn't the original purchaser and as a result they couldn't
warranty the product. All4cellular is selling third party items and never explained the manufacturer's warranty didn't apply. So, I will never buy a product from All4Cellular
again. They are deceptive regarding the products they sell, They don't offer the manufacturer's warranty, They don't honor their warranty, and lie about the return & refund policy. STAY AWAY FROM THIS COMPANY.

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Comments

  • Al
      17th of Oct, 2013

    Please accept our sincerest apologies for this inconvenience!

    If you take a look at our FAQ Section, under 'Warranty' - http://www.all4cellular.com/faq#warranty, you will see that we state that a lot of our products are not accompanied by a factory warranty however we will stand behind those products for 30 days and I see that you write that you DID recieve a replacement as it was within the 30 days.

    The replacement can be returned/refunded as you said the representative told you, but again, only within 30 days of recieving the replacement. I hope this clears up any confusion and again, we apologize for this inconvenience!

    Thank You!

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