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All Tune & Lube / Take your car somewhere else

1 United States

I took my car in to have a VERY slow tire leak PATCHED. I made it very clear to the clerk that I only wanted the tire patched and they should call me for anything else. When I went to pick up my car the tire had been plugged. Every tire manufacturer & tire industry guideline that I know of says that a tire should never be plugged. ATL plugged my tire anyway against my clear instructions.

When I complained the owner? told me this was all new to him. Apparently they are used to doing whatever work they want. Following the customers wishes is a new concept. He did not charge me for the repair/destruction to my tire, but would not give me a receipt either. I guess he does not want a paper trail. It would have been easy enough for him to print a new receipt showing no charge for the work.


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