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3.0 4 Reviews

All Time Medical Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While All Time Medical has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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All Time Medical reviews & complaints 4

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C
6:29 pm EST

All Time Medical Charged Me for Shipping Though They Promised Not To

When I first called to inquire about their terms and services I asked about their return policy, the man whom I was talking to was quite rude about it and actually had the nerve to say that if I was going to return it then I shouldn't buy it! However because the price was so low I decided to buy a walk-in bathtub anyways. What a mistake. The bathtub took a day or two longer which was fine, I understand shipping complications. However, a week or two after I placed my order I received a bill from a some moving company for 30 dollars in regards to shipping the bathtub! I then called alltimemedical again and asked if shipping was free and they said yes. I then inquired as to why I received the bill. The woman whom I spoke asked me to scan the bill and she would look into it. After a day I decided to call and see what had happened and from that day on every time I try and call no one will answer my call or the person in charge of that area is not at their desk. TERRIBLE SERVICE! NEVER ORDER FORM THERE!

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C
6:25 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

All Time Medical mared tires on transport wheel chair

I AM A DISABLED SENIOR LADY, I AM A STROKE
SURVIVOR AND HOMEBOUND. MY DAUGHTER
ORDERED A "17" TRANSPORT CHAIR (STEEL) IT IS THE BEST ONE THAT I HAVE HAD, BUT THE TIRES
ARE NOT THE NON-MAR TIRES THAT I NEEDED .
THE TIRES ARE BLACK AND IF THEY COME INTO CONTACT WITH ANY DAMPNESS, IT LEAVES BAD MARKS ON MY CARPET. I RECENTLY MOVED INTO A NEW PLACE AND I AM READY TO CALL A COMPANY TO SHAMPOO.IT LEFT A MESS AT THE PREVIOUS PLACE.I HAVE E-MAILED THE COMPANY SEVERAL TIMES, I ONLY NEED 4 NEW TIRES THAT ARE NON-MAR, I THINK THE GREY ONES ARE NEOPRENE..THE CHAIR COST $189.00

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12:07 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

All Time Medical Beware of 30 day Return Policy

I purchased a walker for my son when he broke his leg in August 2008. Within two weeks the walker started falling apart. We made phone calls to Rueven Kohn, the owner of All Time Medical. He said he would look into sending out replacement parts. The website clearly states that they have a 30 day return policy. We contacted him well within the 30 days. There were more phone calls back and forth, then he asked me to send pictures of the areas that were falling apart, which we did. He said he could clearly see there was a problem with the walker.
Many, many additional phone calls and I now know the problem. All Time Medical is set up as a drop ship company. This means All Time Medical can not do any refunds or replacement parts UNLESS the company he bought it from, gives him the authorization to do so.
4 months later, my son is now walking and in physical therapy. During the last know call with Ruven, he said the wholesaler has agreed to send out replacement parts, but they are back ordered and won't ship until sometime in January 2009.
This is completely laughable! It is the most rediculious way to do business I have ever heard of. Don't believe the 30 day refund policy! How can you sell Medical equipment, and be able to resolve these issues in a timely basis?

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K
3:50 am EDT

All Time Medical Messed-up Shipping, Additional Expenses

I placed an online order with AllTimeMedical on Februay 26, 2008 for: (1) A dual channel TENS Unit (2) a 9Volt rechargeable battery (3) the 9Volt battery charger - all items were ordered on the same date and time, and my sister's address in Queens NY was specicied as the delivery address. On March 4, 2008 UPS delivered what we assumed were all the items which my sister then sent to me, as I am resident abroad. Almost 2 weeks later, we realized that the first package did not have the battery as UPS delivered that separately. I contacted All Time Medical to advise them of this and to explain that because of the separate shipping, my sister has incurred additonal expense to forward the second item to me. I received a rather unprofessional response from the company's respresentative, which was followed by another insulting one when I asked that my concerns be forwarded to someone in charge. Please see the string of e-mail correspondence below.

-----Original Message-----
From: Reuven Kohn [mailto:[protected]@alltimemedical.com]
Sent: Tuesday, March 18, 2008 2:14 PM
To: Kevin Garcia
Cc: 'NIKIESHIA GRACIA'
Subject: RE: Customer Complaint - Shipping delay

All your issues were addressed in the first response. Please re-read the response.

Reuven
www.alltimemedical.com
[protected] x1

From: Kevin Garcia
Sent: Tuesday, March 18, 2008 7:48 AM
To: 'Reuven Kohn'
Cc: 'NIKIESHIA GRACIA'
Subject: RE: Customer Complaint - Shipping delay

Reuven,

Please pass my complaint to someone in charge at your company, with a request that they reply to me on the concerns raised.

Thanking you in advance.

Mr. Kevin A. Garcia

From: Reuven Kohn [mailto:[protected]@alltimemedical.com]
Sent: Monday, March 17, 2008 1:26 PM
To: Kevin Garcia
Cc: 'NIKIESHIA GRACIA'
Subject: RE: Customer Complaint - Shipping delay

Sorry for the delay.

We are a drop ship operation. When we receive a tracking number we forward it to the customer. We were unaware that you were missing items from the original shipment. Had you contacted us when you received the original package, we could have contacted the manufacturer.

The manufacturer has 3 warehouses, one on the west coast and 2 on the east coast. Many times items get shipped from different warehouses.

Reuven
www.alltimemedical.com
[protected] x1

From: Kevin Garcia
Sent: Monday, March 17, 2008 10:06 AM
To: '[protected]@alltimemedical.com'
Cc: 'NIKIESHIA GRACIA'
Subject: Customer Complaint - Shipping delay
Importance: High

To whom this may concern:

Reference is made to my order which was placed with your company on February 26, 2008. The items ordered were:
(1) the Drive Medical Delux Dual Channel TENS Unit
(2) the Drive Medical 9 Volt NiCd Rechargeable battery
(3) the Drive Medical 9 Volt Battery Charger

Further details are contained in the summary below which was forwarded to me by yourselves. I am writing to express therefore my deep disappointment with All Time Medical, for the manner in which the items were shipped.

Here are the facts:

1. All three items were ordered online on February 26, 2008 at the same time and the delivery address indicated is that of my sister who lives in Queens, NY. As you can see, I live in Trinidad - which is in the Caribbean, and the arrangement made with my sister was that she would forward all the items to me.

2. Delivery was made to my sister’s address on March 4, 2008 by UPS – refer UPS tracking # 1Z 6AF [protected] 5, and my sister has since forwarded the unopened package to me via USPS International Priority Mail, at a cost of USD $15.

3. On Friday 14 March, 2008 my sister contacted me to advise that UPS delivered another package, which she opened – one containing the rechargeable battery for the TENS Unit.

Please therefore explain why the battery was sent separately when all items were ordered on the same day at the same time. What is even more upsetting, is that the battery was delivered almost two weeks after the TENS unit itself – meaning that additional international postage charges would have to be incurred in having the battery forwarded to me.

My wife is a cancer patient and I had visited your website in order to purchase items required for her care and, with the intention of placing future orders. Given this incident however, which indicates a serious flaw in your system, I will be taking my future business elsewhere.

I await your response and explanation.

Mr. Kevin A. Garcia

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Y
Y
YehudaFeig
, US
Mar 24, 2010 1:38 pm EDT

I had a very positive experience with All time medical. This guy Should have called them right away.

B
B
Briendy
,
May 21, 2008 8:04 am EDT

I did not find the response by the company All Time Medical 'insulting' at all. The company answered the complaint quite professionally. It does happen that items are shipped from various locations and if a customer does not get something in time, why didn't he call the All Time Medical. They are a drop ship and sometimes a drop ship operation is unaware that there was something left out in the order...This fellow has a problem, the company looks and sounds professional to me.

J
J
jammi
,
Mar 21, 2008 1:12 pm EDT

I do not see anything offensive in any of the emails. What does this guy want? I very often get things in different boxes when I order online, especially if something is on backorder.

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