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All My Sons Moving & Storage
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2.3 91 Reviews

All My Sons Moving & Storage Complaints Summary

29 Resolved
62 Unresolved
Our verdict: Engaging with All My Sons Moving & Storage, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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All My Sons Moving & Storage reviews & complaints 91

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All My Sons Moving & Storage avoid! stolen items, inflated prices and bad business practices

I hired All My Sons for my move on 2/21/09. We had used them on 4 occasions prior, and while the service wasn't the best, it was at least mediocre.

On the morning of the move, the crew arrived, and the chief was very nice. An obvious salesman, but still very nice and accommodating. I had gotten my estimate online for the items we were moving, and it was to be around $900.00. I figured that would be a little pricey for a move that was only 1 mile away, but since they were doing all of my hard work I went along with it.

The crew started packing up items I told them that we were leaving at our home. After correcting them many times, I found later on after the move they packed it all anyway. There were items out on our lanai that were not packed that we had forgotten about. The crew chief said we had to initial a small part of the contract stating that they had to pack a few items. I did so, with no trouble. He even told me that it wouldn't be much money and that they had it 'under control'. These were items that were property of the new home owner, that my wife and I settled on in our closing agreement. We had to lug all of these extra boxes back to the house for the new owners, despite telling All My Sons.

When the moving truck arrived at our new home, the crew chief came upstairs and told us that the bill for the move was over $3000.00 and that they could not unload the truck until that was paid. I was shocked. I had no idea that this would be so pricey and at no point did anyone tell me it would be. Not the owner or manager 'John' who I spoke to, the crew or the operators I set it up with. The crew chief told me that because they had to do 'so much packing' that this was why it was so much. All of the items 'packed' were items I told them NOT TO TOUCH and that they were property of the new owners of the home. This I found out after the move and when I opened the boxes. They really only had to pack 3 boxes for us, as the rest was not meant to leave that house. I had left the old home for the new and left my wife to oversee the movers and getting out of the old house, while I set up everything at the new place. I wish I hadn't. They completely took us for all we were worth. I left to get some drinks for our kids and when I came back the movers were gone. A very large TV was sitting on the floor of our living room, and items I told them pointedly to leave downstairs in our storage area were up in the apartment. They obviously weren't listening to anything I said.

When opening the boxes, I noticed MANY items missing. I am missing my baseball bat from little league that I had for 35 years. I had planned to give it my son when he started playing. My wife remembers them carrying it to the truck, but it never arrived here. All of my collectible hot wheels from the 70s, star wars figures, and baseball cards are missing as well. Two leather jackets and other family sentimental items are all gone. When I called to straighten all of this out, the owner was always 'in a meeting', or 'not in'. I left countless messages with the office which were never returned. The people in the office told me they 'cant help me', when I tried to explain it to them. I sent letters both certified and faxes and have never heard one response. I'm not a rich man, and I dont have money to get a lawyer and pursue these criminals. If I could, I most certainly would have. PLEASE do yourself a favor and do not use this service. They WILL lie to you, and they WILL steal whatever isn't nailed down.

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the true story
bozeman, US
Mar 15, 2011 9:36 pm EDT

worse company ever! They just screwed me over as well!

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All My Sons Moving & Storage lazy, destructive, & questionable billing

All My Sons moved us from Flordia to Dallas, TX and the expereince was terrifying. Not only did they destroy priceless family heirlooms, but the also charged us multiple times for the same service and although we have long since paid in full (all of the erronious and non-contractual fees) they still call from their collections department. The movers were lazy, taking frequent smoke breaks and cell phone breaks (leaving me and my husband to most of the actual moving) but they were destructive and ruined beyond repair most of our furniture (and then refused to pay for the repairs). This is a horrible and unfair company. I would plead with anyone I know to save themselves months of worry, bother, and frustration by moving even the smallest amount to the smallest distance.

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MOLESTED
Rockville, US
Oct 16, 2014 2:40 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I contracted All My Sons (Three Tugs With A Truck) in the WDC Metro Area (Halethorpe, MD office) and the experience(s) was appalling and unbelievable. This was an emergency situation as my contracted mover never showed.

All of the warning signs of such practices are described on the FMCSA website. I am a senior and after the rape was finally over was just glad that I was not physically attacked by the obviously ex-con movers. Al of the warning signs- double quotes - rented truck (with no company markings) - obviously unqualified, lazy and ex-con workers - absolutely no company concern when calling to complain.

Now get a load of this- I searched the net for previous customer experiences and found plenty before contracting. I thought certainly that as the complaints were nation-wide that the mover I contracted was local and not part of this scam. WRONG ANSWER! This seems to be a nation-wide franchise and I fell for the snow-job the young lady presented on the phone.

The FMCSA has a complaint procedure but their being a part of out present fine Federal Government, most likely would care less to hear it or less to act on a complaint. All I know is that after the experience, the movers and the new neighborhood had cigarettes as the sexual experience proved to be very fulfilling for them.

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Melanie Chambers
Mounds, US
May 16, 2011 12:52 am EDT

Wow...wish I had found this website. I'm another victim of All My Sons! The question I'm asking now is what didn't they tear up? Along with ridiculous charges, terrible customer service etc. I'd need lots of room to tell you about our experience with them...totally unbelievable! I imagine like all of you...we get to live with two year old furniture that now looks like crap or can't be used at all! I plan to start a smear campaign here in Tulsa, OK...I don't want anyone else to have to go thru what we did...moving is stressful enough!

Melanie Chambers
Tulsa, OKlahoma

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All My Sons Moving & Storage horrible movers

Movers arrived 3 hours late.
2:55pm – Movers arrive. I went outside to meet them and the first thing the driver asked was “How much stuff do you have to move? Is it a lot?” I told him the size of our apartment and he started sighing and rubbing his face telling me that they just came from North Carolina and are tired and he can’t believe the “Office” are making them do this move.
3:10pm – After 15 minutes of backing up and aligning the truck, some more complaining, and a while of sitting in the truck, the guys finally came into the apartment. They walked around for 15 minutes, complaining even louder every time they saw a new room with items in it.
3:30pm – They said the start time was 3:15, because that is when they arrived. My husband had a hand truck with him, and they asked to use it because they only had ONE! They both loaded up a hand cart each with 3 boxes. They took his up to the truck and stopped half way (it was raining at this point) and left my boxes out in the rain for 10 minutes before coming back out of the truck.
4:00pm – After working in my bedroom to break down my bed (which I was told would be handled by the movers), I walked into my dining room to find the entire floor caked with Georgia red clay. There were footprints and hand truck tracks all over the beige carpet. I was livid.
4:05pm – I called the office to express my anger about the footprints, the complaining, and the constant beratement of each other. I spoke to Jimmy, who cut me off mid conversation and put me on speaker phone. At this point he said “Hey Stephen, listen to this, this is the job Irish is on.” He asked me to start over. I explained the situation AGAIN and Stephen Staffieri (who claimed to be the owner) said that he doubted that the carpet was as bad as I said. He said that if I had a proper cemented walkway the men wouldn’t have had to use the muddy way. We lived in a luxury apartment that has a cement walkway all the way to the front door. They chose to use the muddy way because, as They explained, “We would get too tired if we had to go up those stairs each time.” There were 8 stairs, and they were spread apart. Stephen then said that his men are professional and he doubted the legitimacy of the story. I told him to come over and check It out if he didn’t believe me. He said he was going to stop the move. At this point, They and had 25 or so boxes loaded already. We had to be out of the apartment by Sunday. I told him that wouldn’t work. He said he would see about sending someone else out on Sunday. Again, I stated that would not work. I needed this done now, professionally. He said he’d call me back.
4:20pm – I came into the apartment and they had laid down cardboard on our carpet. They came over to me and told me that they are sorry about the mud, but they had to take they muddy way down. He said they are going to stop the clock until it stops raining.
5:09pm – They came back from the truck – having disappeared for almost an hour. It stopped raining 45 minutes prior. One guy said he has a bad knee and he almost fell outside and this job is too much for them, they shouldn’t have to do it. He told me to make the call to his boss, Eric, and tell him I wanted to reschedule for tomorrow morning. I did not want to do this. At this point, my husband had left to take his fourth load of stuff to the house with his father. They had no problem getting things done in the rain. My father in law is 69 years old! So I am in my home with these men and one is yelling about the office and how this job is horrible and he’s not going to do it and telling me to call his boss and stop the moving. I called his boss, partially out of fright and partially to make him shut up. I told Eric that he asked me to call him and say I wanted to cancel the move until tomorrow morning. Eric asked me to have this guy call him.
5:14pm – They called back to the office and spoke with Jimmy. Jimmy told him to get the job done. They kept yelling that it was raining and I said to cancel the move. He told Jimmy he wouldn’t be in tomorrow and hung up the phone.
5:30pm – They started working again in full force. At this point, one took over as leader. 10 minutes later, a third guy arrived and in the next 40 minutes, they had our entire apartment loaded. They refused to unhook the washer and dryer (which we were told would also be disconnected and re-hooked up.)
6:35pm – We arrived at our new home and they started to unload. They complained some more about having to take things upstairs. They tossed boxes around and banged into walls with things. One guy would bring a couple boxes in and then go outside for 10 minutes or so between each load. He was hardly working.
7:50pm – The third guy left, job was finished.
8:30pm – It took 40 minutes to have these other two men leave my home. I had a house full of family and kids and these men were causing a scene. One even wound up getting fired over the phone, and screaming in my kitchen as well. Absolutely unacceptable. As I unpacked that night, my crock-pot and some dishes were smashed. A box I had with paperwork was soaked completely through. My dryer no longer works (and it worked fine just 3 hours before they arrived). It is also all scratched up. I counted 13 dirty handprints on the walls, I counted 22 scratches/gouges on my walls and doors. On top of this, my carpet in the apartment is so coated in clay, that I will inevitably owe money at move out (which is official today).

I AM LIVID. I since went online to find many statements like this and heard from the property mgmt in my old apartment that several people have had the same experience. THIS IS UNACCEPTABLE BUSINESS. I am posting my experience everywhere I can find to warn people about the mistake of working with All My Sons. Not only do I have property damage and loss (which aren’t you guys insured and should take care of this?) but this experience and these men (including the men at the office) ruined my moving day. I hope that this information finally makes you want to do something about this office in Roswell, GA. UNPROFESSIONAL, RUDE, VIOLATION OF PROPERTY, INACCURATE TIME RECORDS, NON CUSTOMER ORIENTED MGMT OFFICE, DISRESPECT TO CUSTOMERS, INAPPROPRIATE ATTITUDES AND LANGUAGE IN FRONT OF MINORS

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Col. Joeseph x. Wilder
athens, US
Oct 10, 2009 8:35 pm EDT

I had an extremely good experience with All My Sons. The damage and items you discuss "13 dirty handprints on the walls, I counted 22 scratches/gouges on my walls and doors" honestly sounds like you are looking for something for nothing. I am military and have had many moves...honestly we chose Peachtree, as they had moved us before, and they called us with "a truck down" and we were in a bad situation. We had several other folks recommed All My Sons so we called them. They got to us same day and did a phenomenal move for us on 10-3-09. It sounds like your experience was not great, however, don't exagerate.

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All My Sons Moving & Storage no hidden fees - everything for move included in fee

I contacted All My Sons Moving and Storage regarding moving one bedroom suite of furniture. At the time of the call, the representative that I spoke with gave me the price of $220.00 for a two-hour minimum and any additional hour would be charged at $104.00 in 15-minute increments. (So if it took 2 hours and 15 minutes, you would only be charged for 1/4 of the hourly price.) When the movers arrived at the pick up location, I was then called to find out if I wanted to take out the additional insurance in case of breakage or damage. (Ummm, can you say, "Hidden Fee"?) When the furniture arrived at my home address, an adult was present to receive but they didn't want to proceed until I was there to sign the credit card slip - HELLO, how do you know how long it is going to take? When I arrived, within 20 minutes of their arrival, they had pretty much done NOTHING! I went upstairs to the bedroom where the furniture was being taken and before I went back downstairs, they were finally bringing in a piece of furniture - to which one of the movers says "Uh oh!" like they had been caught. They then proceeded to lollygag around - wasting time because they had already timed themselves out at 11:30 am (they had arrived at 10:00 am - so they weren't going to hurt themselves to move any faster). It took them at least 10 minutes between trips to the truck - and I heard them taking personal phone calls to boot! So finally, shortly after 11:00 am (less than 5 minutes after the hour) they were through (how convenient - I'm now being charged for an additional 15 minutes) - when I asked about the time and told the guy that I wasn't paying them until 11:30 since they were already finished and then on the slip they had tacked on another $10 for wrapping fees ("Hidden Fee" yet again) - when the guy called into the office about changing the charge slip, after laughing with the person on the other end of the phone, ERIC, he proceeded to make the changes - although I was overcharged by at least 1/2 hour (which granted is only $52 - but it is the principle of the thing - I was given a $26 credit) Unfortunately, the next day, I was very sick with the flu and when I finally checked my credit card account, they had put through the first original amount. When I called to find out why I was asked why did it take me almost a week to call? The whole conversation was very condescending and disrespectful (but that is just my opinion, which I was also told that I was entititled to). I will not ever recommend this company to anyone and hope that no one else has to endure this type of BS.

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All My Sons Moving & Storage customer servise

Sales person confirmed a 7:30 AM arrival. By 12:20 PM we had placed 5-6 calls and been told that the crew would arrive within an Hour and a half, then an hour then..."call the sales person if you want any help" of course sales person does not answer.

This is common in this industry but the level of disregard for the customer from this organization is a new high.

Do not contract with All My Sons Moving and Storage.

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All My Sons Moving & Storage they are horrible.

Same kind of story as everyone else. I wish I had done some research before hiring them.

When I called about estimates, the salesman whose name I must have repressed, told me the job would be three hours - that he's been in this business with his family a long time, and he could figure out how much time it would take to move a 2-bedroom home. I specifically asked about travel time; since my new home was a short distance, could that be used as moving time - he said, "of course".

When the crew of three arrived, they took 10 minutes to stand around the van and chat. They also said my place would take at least 5 or 6 hours to move, but they would work their best. They also said lots of their customers would go to the ATM and pick up cash for their tips. They wasted time needlessly disassembling furniture, text messaging, tracking dirt all over the house (the salesman said they were going to lay out a red carpet so that wouldn't happen). Near the three hour mark, the lead mover made a deal with me that instead of paying $150 an hour, I could pay a flat price ($75 per man), and they would rent a U-Haul and take their time moving the rest of my stuff. Yes, I am an idiot, and I agreed.

So with half my stuff in the truck, we got to the new house where I was handed a bill for $150 more than what I was quoted over the phone. Of course when I called the salesman, he conveniently wasn't going to be in for a few hours, and I had to speak to the dispatcher (while I'm sure the salesman laughed). He said there was nothing to be done, explained the travel time fee - which wasn't at all as the original salesman told me. So while I was on the phone, the movers sat around on the truck and refused to give me my stuff. So I paid them, and interestingly enough, while it took them over 3 lazy hours to pack my belongings, they unpacked cursing the entire time in less than 1/2 hour - broken table legs, disassembled furniture (have no idea where they put the hardware), boxes that read "fragile: do not stack" at the bottom of a pile... I had to move the rest of my stuff myself.

By the time I talked to the salesman, he told me there was nothing he could do and "People usually have more stuff than they think, " and that he would pass on the incident to the manager.

Great company - with a bunch of lazy workers that badmouth their company and try to get sidework by moving slow. I'm sure they're all in on it.

They have a place on their site for reviews. You'll notice there is only one review, positive of course, and a note saying they get so many customer reviews that not every one will be posted. They also ask for all your information. I wouldn't give it. I don't want them to break in my house or set my lawn on fire. I wouldn't put it past them.

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All in pieces
Birmingham, US
Apr 08, 2011 12:05 pm EDT

This company's hired moving labor damage and broken some of my personal property and lied that they will replace it. Thier workers also were slow and rude. One that really got my seek legal consel is that they broken a tinited glass top and taken the broken pieces with them. The worker stated that the glass company need the broken pieces to make the correct measurements and that it will taken 2 weeks to reciece the glass because of its speciality bevel cut and it had to be done by an outside company. When I tried to follow up, my calls were first ignored . i thought that was strange for a business in the middle of a work week and in the morning not to take calls so I used my daugher's cell phone and they immediatly picked up. They became very snippy when I asked about the completeion of the glass and that is when they told me they are not going to replace the glass. They lied to me and made it look like I broken my on glass and blame them for it. I was framed.

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I am going to sue ALL MY SONS
, US
Mar 09, 2011 7:54 pm EST

we moved from oregon to Seattle used all my sons moving company. It was just the start of nightmare.
Furnitures were damaged. They didn't reply after we submitted claim form until we had to kept contacting them. BUT, they refused to make compansation as 60Cents per pound for damaged item. They compensated as goodwill quality.
Be prepared to go court.

This company should be out out of bussiness!

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Martin Buinicki
,
May 08, 2008 6:24 pm EDT

We hired three men and a truck to pack up our belongings. One of the men spent nearly an hour sitting in the cab of the truck talking on his cell phone. The other two spent their time wrapping and padding our belongings. When the third guy came in from the truck he had them un-wrap and redo much of the stuff.

The move-out went fairly smoothly, although I was disappointed that no protection was put down on the hardwood floors.

Delivery to our new home was a different story. The story was that it "wasn't their fault" than pieces were broken, scarred and otherwise damaged. Plus two pieces were missing altogether. They were a large oriental carpet, and an aluminum exgtension ladder. We had paid extra for these two "Over Sized" items. When asked when we could expect them to be brought out, we were told that we would have to wait "until they had another truck comming our way"!

We noted the discrepancies on the receipt we signed. As of now, 10 days later, we have heard nothing from the company.

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Praveen SR
, IN
Aug 28, 2009 2:49 am EDT

Agree...dont ever opt for Chennai pakcers & movers.

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Penny Montani
,
Jul 23, 2008 2:43 pm EDT

I AGREE! THEY ARE A SCAM.

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All My Sons Moving & Storage huge inconvenience

We were RIPPED off by All My Sons. One my first call to them, they were extremely helpful and nice and said they would arrive between noon and 3 and it would be $80/hr. They would also bring bubble wrap to wrap up my tv for safe transporting. Around 3:30pm I called to check on their status and they said they were running a little late - duh. and would arrive around 4pm. ... At 5pm I called again to check on their status (they NEVER called me to let me know they would be hours late). They said the driver was 10 minutes away. ... I called again at 6:15pm to find out the driver had gone down the wrong street and was just sitting at a dead end looking at a map. So, I gave the driver instructions. He never showed. I called again and gave him instructions again. They FINALLY showed, SEVERAL hours late. My roommates were moving out at the same time with a different company. All My Sons took twice as long to move 1/2 as much stuff to their truck. Same story with the unloading. In the end, our stuff was finally in our new place (walls very scratched) around 9:30pm. We were slapped with a $400 bill at $89/hr instead of the $80/hr I was quoted. (Roommates with twice the amount of stuff were moved in less than half the time and were charged $160.)

1. They did not bring the bubble wrap to wrap the TV.
2. We were charged a 'traveling fee' - they were 3 1/2 - 6 HOURS LATE!
3. We called customer service and the man we talked to was extremely rude to us. They took nothing off our bill, hardly apologized for the inconvenience and were surprised we wanted to cancel a move we had scheduled for 2 weeks later.

Moral of the story - this was the worst moving experience EVER. Worse than when I moved from one city to another.

When I called to talk to someone about it and cancel the next move we had scheduled I talked to three people and each was equally rude. *Note: the actual movers were very nice, the company was not.

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All My Sons Moving & Storage jesse

DO NOT use this company! I have moved 12 times over the 30 years and I must admit this was the worst move experienece I have ever had. This is includes long distance moves. This was a local move - 12miles.

I will list some of the things that caused this:
1. The truck sent could not deliver all my furniture with one trip. I did complete a form on my initial contact with the company that this was a 3 bedroom home with items stored in the garage.
2. When they arrived and could not load everything with one load. I was told that this was the biggest truck they had.
3. This led to me paying overtime to have all of my items delivered. While I agreed to this I was not happy with all of the extra rediculous charges.
4. I was charged mileage due to the overtime and it was an outrageous amount? I told the driver it was so and he agreed. I did hear this while he talked with their front office.
5. NOT all items were delivered. I had to move several heavy boxes that were left upstairs. I told the movers I would take the lamps but they left bedposts, boxes (heavy), playpen, etc. Shouldn't their lead guy go through the house to make sure all items were loaded?
6. After the first delivery was complete they ask me if I wanted them to go back to pick up the remaining items. DUH...isn't that why I hired them? I am sorry they missed personal committments they had.
7. While the movers did a good job of trying to pack everthing for one trip there were moments that they were unprofessional. I believe cursing on the job is not necessary.
8. Also, complaining about the company they work for is something I did not need to hear. Imagine my thoughts as I was hearing this. If what they say is true I can understand some of their complaints. Is it true that they do not get overtime pay? What do you do with the overtime cost I paid if I am forced to pay extra mileage on top of overtime.
9. At the end of the day I heard one from their office say to charge me extra $$ for a second trip to the house over the OT payment.

When I was provided a quote I thought what a great deal and was looking forward to a good expeience. That was a mistake. In the end it cost me twice what I was qouted and with lousy service. I could have hired a national mover to do the same for the same cost.

I was asked to complete a survey by the driver after the move was complete and I had to fill it out right then. Why wasn't I given time to write this? Asking to complete this form "now" is not a good way of getting an honest response. Why didn't someone from the office check to see if everything went okay? Perhaps you knew of some these issues and chose not to call.
Since I have to move items left behind myself I think the least they could do is refund an amount of what I paid to have ALL items moved. At the very least they could address my issues.
I sent a complaint to All My Sons and recieved NO response. I am left with sharing with others my experience.
Why couldn't I wait a few weeks to wirte this "survey"? I wanted to have a chance to focus on the "facts" of this move. At the very least I would expect partial repayment. I am disgusted!

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justlistening
Reston, US
Jul 14, 2009 11:29 pm EDT

If you have moved, "12 times over the 30 years" then you know to SIGN A SPECIFIC CONTRACT! I have moved more than 10 times in 15 years, including international. NEVER had a problem because I insisted on an on-site appraisal and a signed contract.

Those of you reading, do your homework, and don't be cheap.

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All My Sons Moving & Storage damage/threats

The movers from All My Sons in Denver showed up on time, and Ricky, the "lead, " reeked of marijuana. He said "Any problems, we stop the move immediately and reschedule." Well, when was the last time YOU could reschedule a move? I couldn't--I had that day to move, and that day only. So, I let them continue. I had made it clear that my armoire, a beautiful piece of burled maple with delicate Asian legs, was very dear to me (I saved for over 6 months for it, and it's the only really nice, new, undamaged thing I owned). Ricky dropped it off of the truck, smashing the trim, ripping the legs off and scratching and gouging it. I started crying, and he had the balls to complain to his boss that I was "stressing him out!" They took my armoire to be repaired by an "expert repairer." It was gone a month. It was supposed to be delivered on 6/4/09, but they never showed up. I called the office [protected] the next morning and spoke to Benjamin Andrews, the office manager. Andrews started raising his voice to me because I was causing so much trouble over my armoire. He said, "I don't think you know who I am! I know who YOU are. I know where you live. I know that you live alone. I know you a little girl and I'm going to come and SEEEEE you. You think you a big bad ###...I'll show you a bad ###. I'm going to come over to your house and teach you a lesson." I called the Denver police, filed a report, will be filing a restraining order against him. The officer said that they get multiple complaints every month about Vic (the owner) and his gang--that they quote one price then hold furniture hostage until you pay double or more, that they damage furniture then try to get away with not fixing it, that they threaten people. They tried to deliver my armoire today, and all the "expert repairer" had done was screw the legs on--the gouges, scrapes, dent and trim were unrepaired. I'll be filing a Better Business Bureau complaint, and contacting the media (once my armoire is repaired) and probably suing them. Keep this company and its ### employees out of your house!

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Frank
, US
Jun 09, 2009 4:56 pm EDT

What a bunch of ###ing ###s.

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All My Sons Moving & Storage overcharged and scammed

Where to begin...this company is a COMPLETE rip off. We had used them before to do a move and were only charged $85 for an hour move (which included the drive time). So we figured we would use them again when we moved less than 1 mile up the road. We called and were told it was going to be $98 for the hour and drive. The movers showed up early and did a good job packing our stuff into the truck. When we arrived at our destination, I received a phone call stating that I owed $294! I was confused as to why I was being charged triple the amount previously stated. I was told the drive was $98 and the move was another $98. We had 15 minutes left on our hour but the driver had told the company we still had an hour left. All we had to move was 12 boxes (which was easily moved with a dolly), a bed, tv, and a few frames. There was NO way we needed movers for 2 hours! I asked to speak with a manager who, instead of being courteous to the customer, started getting irate and HUNG UP the phone on me mid sentence!
I refused to pay anything more than the amount quoted when I made the reservation. The manager (Steve), called the movers and told them to drive off the lot. Needless to say, my boyfriend threw a fit. I tried to call him again and see why we were being charged so much, once again he got an attitude with me and hung up on me. We called our lawyer, who then called Steve. Steve rudely hung up the phone on her! The movers (who were quite nice, considering the situation), told us that Steve had called the police on us for refusing to pay. For a company who "boasts" excellent customer service, they sure proved to be the complete opposite. When I finally got through to Steve, he started spouting off about how the tariffs and taxes and rates are constantly changing and that the longer we took to pay the MORE our bill was going to be, as if that explained why we were being RIDICULOUSLY over charged. At this point, I was beyond frustrated and called the cops to come down.
Steve never called us, instead he kept being an ### (yes, pardon the language but this was the rudest, most immature man I have ever dealt with). My boyfriend finally said he would pay the $294 so we could just get everything moved in our unit. We were then told that we owed $364 because we refused to pay and were still on the clock! Unbelievable company! I do NOT know how these people are still in business! We are in the process of reporting them to the better business bureau AND the licensing department. This type of behavior is UNACCEPTABLE! We will NEVER do business with these people again and tell everyone we know to avoid them as well.
In the end, we paid the total and got our things moved out of the truck. We had to call again to receive a receipt of payment after Steve yet again, HUNG up on me. I didn't yell or scream ever at this man and he felt the need to hang up and act like a child. We called corporate who didn't seem to have any problems with the situation and said there was nothing they could do since it was a family owned business. I was told to write a letter and maybe Steve would see the error of his ways...

NEVER DO BUSINESS WITH THESE PEOPLE!

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ROBIND
Newark, US
Dec 09, 2009 6:44 am EST

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Kari H
, US
Mar 02, 2011 4:16 pm EST

Our appointment was between 8-9am for a two man team for $70/hr, and kept claiming they had horrible mishaps that kept them from coming to our apartment to help us move 15 minutes away. "accident at the gas station", "stuck in traffic", and "blown tire" were their excuses as to why it took so long. 8 hours and 20 phone calls later in a freezing powerless apartment, they finally show up with a 4 man team and tried to charge me $250/hr! This company fails to communicate with eachother and their customers, they are dishonest, and try to rip you off. DO NOT USE THEM. THEY WILL ONLY WASTE YOUR TIME.

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unhappy customer26
benbrook, US
Apr 07, 2015 12:12 pm EDT
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they moved me but weren't prepared on the day of the move, , , broke a chair leg and still trying to get someone to talk to me from this company about it...also one of the movers incenuated that I tip and that's not ethical according to their website. way overcharged.

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Melinda Wardell
,
Jun 17, 2008 6:06 pm EDT

Extremely unethical behavior and lack of professionalism!

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ROBIND
Newark, US
Dec 09, 2009 6:39 am EST

ecf47

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All My Sons Moving & Storage the business as a whole

All my sons is a horriable copmany to work for and move with. Lets start with the moving part...None of their employess are drug tested and they are only insured to move you once items are broken there is no insurance to cover your items. Read your contracts! Once they break your items it limits them to .60 cents a pound, so i.E. If you have a flat screen t.V. Which weighs about give or take 150lbs your only going to receive about 90$. This company makes millions of dollars a year and for thoes hard working people in the call center booking thoes moves some are getting paid 8.50, some 10.00, and some have been there for years and are still making 9.00. What a company huh? But there are people getting paid very well which would be the owners son making 12.00 an hour and he's salaried...Big ups to the head man in charge! Please before you think of moving with this comany do some shopping areound it the ethics of this company doesnt get you the un expected fuel sur-charge will!

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Very Dissatisfied Customer
,
May 08, 2008 4:11 pm EDT

Worst experience with moving. All My Sons at Pflugerville gave me a quote with hourly rate but they sent drivers that do not know directions in town. The drivers got lost badly and ended up wasting 45 minutes at least. Also the drivers claimed they did not have the maps or even ADDRESS to the final delivery location.

When I approached the manager for adjustment on the charge, the manager was very rude and challenged me on the situation. In total, I ended up wasting an hour and half of time. I wish I had never used their service and I have never posted any negative experience on internet but feel so strongly to discourage other people from using All My Sons. These folks are not honest!

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customers_are_everything
Farmers Branch, US
Sep 07, 2009 3:41 pm EDT

okay, so we can tell that you worked at the call center, we can also tell that you like so many others are pissed off that Ormando's son Julian makes more money that qualified personnel who have been at the call center for years. However, you must at least be a little more honest with your complaints. The name of the game in any business is profit. Name me one company completely dedicated to customer service with no interest in profits and i will show you a zebra with spots. C'mon people, moving is like anything else in life, you get what you settle for. If you are prepared for your move then it will go smoothly. If you are wanting the best moving company for the least amount of money then you are going to be disappointed every time. Be smart with your move, be prepared, if you are looking for cheapest move then go for the "beer and pizza" move, if you are going to spend any money then use your head, get an IN HOME estimate where a estimator comes out to your home and does a physical walk through. Here's the kicker...ANY TIME YOU GET AN ESTIMATE, GET A BINDING ESTIMATE. Key word is BINDING. That means obligated. Now, there is a loophole on the moving company's part, and that is 10%. A binding estimate is the estimate that they give you - not to exceed 10%. therefore if the binding estimate you are given is $1000.00 then GUARANTEED the most you will pay is $1100.00. So, if you happen to get a mentally handicapped or inexperienced estimator and they quote you an estimate to move a super walmart for the price of an efficiency apartment then the company is legally obligated to move you for that price (+ potential 10%.) Right there, estimate plus %10. If you cover yourself and get a BINDING estimate then no matter what the moving company has to eat all of the costs above and beyond that. Get it in writing and cover yourself by getting multiple estimates. If you are dumb enough to think that you are going to get Rolls Royce quality for Pinto prices then you have more problems than what you percieve to be a dishonest moving company. Truth is there are good and bad companies no matter what service or product you are interested in. Do your research, be prepared, and make an intelligent decision. Be an informed consumer. Ask as many questions as possible. The most important thing to remember is just like my father used to tell me growing up, " If it sounds to good to be true, it probably is". There is no substitute for common sense. I have seen the innerworkings of this company and of course there are some things that are unpleasant and certainly disagreeable. However, I have also worked for 2 other moving companies and trust me, there is most definetly worse. Just use your head. In my personal opinion a lot of people look at moving like ordering a pizza. " I want this and I want it here in 30 minutes." This is just not how the moving industry works. Sad but true. Logistics plays a large part in this equation. The facts remain, the more prepared you are for your move, the better off you are going to be. If there is something that you can handle yourself, do it. Save the heavy lifting for the professionals if that is what you choose. Tip: weekends and especially the end of the month are busy times. If at all possible try to avoid these times when moving. You stand a much better chance when moving mid week of getting a PROFESSIONAL, QUALIFIED crew at this time. And this kills me to say this having worked at the call center, but if you call the 800# or use the internet to contact this company you will get a highly trained but inexperienced call center rep. while their are people there who are qualified and actually know things about the industry and the REAL process necessary to ensure that a move goes smoothly, most are ###ed phone monkeys who are paid minimally and will say whatever it takes to make the sale. Ironically, this company does not even pay commission. You would think that unscrupulous sales people would at least be making good money for intentionally or unintenionally misleading or misquoting customers, not the case. In some instances the person you get on the phone will tell you whatever it takes to make the sale. These are not good people to talk to and the folks that actually spilled blood sweat and tears into this company hate them too.

Question: Would you ever buy a car without seeing it or test driving it? Of course not. Don't ever accept a quote over the phone. Protect yourself. Now having said that, please understand that this company on a local basis is actually quite excellent. Check the local office. Make sure that it meets your needs. There are some locations (nationwide) that i would never call, but there are some locations that I know that the owner has heart and soul invested and honestly cares about the customer and their move on an individual basis. Most locations are acceptable, others are not. do your research, be prepared, and above all - GET AN IN HOME ESTIMATE THAT IS BINDING.

Good Luck America!

Now, I hope i have enlightened those who have no experience with this industry how to protect themsleves a little bit.

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All My Sons Moving & Storage terrible company

I contracted with All My Sons to move and store the majority of belongings from a three bedroom, two bath home. All My Sons employees packed the majority of boxes, transported them from a clean, quarter million-dollar home to their storage facility.

Two and one half years later All My Sons employees delivered these belongings to my new home. During this timeframe, I paid All My Sons $10, 400 in moving and storage expenses. All monthly payments were made on time and All My Sons employees assured me that my belongings would be safe, handled with care by quality professionals and stored in sanitized, private warehousing facilities.

When the belongings were delivered to my new home, a home I had paid several hundred dollars to have cleaned to sparkling fresh, the majority of my belongings had been infested with rodents; boxes had rat urine and droppings inside and out. One box, packed with what were clean folded linens, contained a rat's nest with several dead baby rats.

All My Sons employees brought boxes and furniture into my new home with visible rat droppings on the outside, until I discovered what the mess was and demanded they stop.

At final delivery, several pieces of furniture had significant damage and some of my belongings were missing. Additionally, All My Sons brought and left with me boxes belonging to another customer. I contacted this former customer, and found he had a different but equally disturbing experience with All My Sons.

I attempted to negotiate a partial refund and replacement cost for damaged items from the company's owner. He showed absolutely no interest in resolving a problem which occurred when my belongings were in his possession. On top of that, he was rude and insinuated the rats were mine. I have never in my entire life had a more offensive and repulsive experience with a service provider of any kind. This happened to me at the end of 2002 and I am still angry!

I cannot stress strongly enough to anyone considering hiring All My Sons… DON'T.

Be advised you have very few avenues to recover damages from this and probably any moving and storage company you contract with. Do very careful and complete research before hiring a moving and storage provider, choose with the utmost care and insure your belongings to the fullest extent possible.

Lastly, I have pictures detailing this disgusting experience I'll share with anyone interested in exposing this company's gross negligence.

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IAmJoe
, US
Feb 22, 2011 7:13 am EST

You are right! Sounds like an ungodly sum of money to pay for storage anyway! Although, I don't store anything and eliminate as much as possible what we don't need. It's just myself and my wife. Well we moved once in a year, and because of closing issues we weren't able to move into our next home. In the interim we got an apartment, which our family helped us move into. Closing on the new house was quicker than anticipated, thankfully, and we were ready to move again. Not wanting to involve the family I had seen the All My Sons trucks around town and contracted with them.

They did a pretty quick affordable job. However it was so quick that afterwards we noticed that a collection of clothes was missing and ALL of our lamps. Yes, every single table and floor lamp went undelivered. My lovely wife used it as an opportunity to redecorate and we repurchased lamps for our new home. I never complained about it because I can imagine what a fight it would be.

The movers, guys who slave away all day, were also a bit run down. Maybe we were there last house but at first they asked where we wanted things put, we were even helping them! After a few minutes of direction, they began to make some grunting sounds as if disatisfied with our desire to put things in the house, instead of the garage. Just have to say, aren't we paying you for that? Extra?

All in all not too bad, far less than your experience. They were rough with our other posessions and dragged our bed through a mud patch. I think this is probably typical for a move experience. :)

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All My Sons Moving & Storage quote one price than charge a higher price once showed up and also allowed employee to call and offer their personal services without my permission

I called all my sons moving and storage on February 23 I told the person on the phone that I had a few things to move and if they can do it on one hour, I would hire them. I had another company with a 2 hour minimum, but I believe the items inside the apartment include 3 wire standing rack, 2 piece desk, a printer, 1 box, 1 table, 1 ottoman, a two draw filing cabinet, and 2 wooden chairs can be moved in less than one hour. I told him that the other company was charging $85 an hour with a two hour minimum, plus $30 trip charge.

He told me that his charges were $84 per hour with a $84 trip charge. I told him that it would be fine, but he should make sure that it does not go over 1 hour. Once he assured me I would be moved within the hour, I called and cancel the other company and schedule the move with all my sons. When the drivers showed up one said it would take at least two hours, because each item must be wrapped. I asked if there was any way they could put the items in the truck and just cover them, he said no.

Realizing I was dealing an unethical moving company, I asked the movers to leave. One of the movers then said to me, if I wait until they take the truck back, they can move my stuff within one hour for $200. He said all I have to do is rent a U-Haul. I said, "Your boss just told me that there was no way these items could be moved within one, how is it possible that you are telling me now that you can do it if I pay you $200. I told them no. About an hour or so later, my phone rang and it was the movers again. They said they were off work and would take me to rent a U-haul and move the stuff for $160. I ask how they got my number.

He said from the office. I told him that I would hire a professional moving company to do the move. I call the company to complain about giving my personal information to their workers, and was insulted by the sons before the father came on and identified himself as the owner. I ask what right his company had to pass my personal information to their workers. The father was just as rude. He told me that the workers may have got my number from the phone book. when I told him that my number was not listed that just made him more upset, at which time I told him I was going to notify the better business bureau.

He begged me not to do it, but I told him that if his workers can call customers at will, what's to stop them from just showing up at customers homes. When I told him I would go a head with my complaint, he said "we're done here" and he hung up on me. After all was said and done, I did call another moving company, who showed up when they said they would. They wrapped every single item, even a few pieces that I did not want, packed them onto the truck before unpacking them into the new location all under one hour. All my sons I believe is a rip off company that quote one price on the phone just to get your business and not only charge you a higher price once they get there, but give your personal information to their employees to call customers at will. And last but not least, this company has absolutely on idea what customer service is.

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Joe
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Jul 25, 2008 11:10 am EDT

Pressured to sign and complete paper work before job was even started .
Workers tried to run out the door ; not even saying delivery complete( it wasn't).
I didn't have my sofa ($3600) and three glass tops to tables ($ 250); the workers were rude demanding I sign the papers that everything was ok and I could add a note of the missing items.
I said I won't sign anything and I want back the signed slip for the charge of the "completed " delivery. The worker and angrily refused to give me my charge slip and jumped in his truck and speed away.
When I called the office ; I was reprimanded and told I had to pay full delivery charges and that all the paper work was their property . I could fill out a claim form and when the furniture is found I'll be notified .
I have never been so poorly treated ;I felt "mugged" .

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Pilm
Baltimore, US
Sep 27, 2010 7:53 am EDT

I'd love to hear the movers input on this alongside the complainers story. I understand this woman wanted to set a 1 hour time limit to save money, but if that require the moving company to move her items without proper wrapping, then the moving company was right to refuse her. If they don't wrap items and something is damaged, the moving company is liable. Any reputable moving company would refuse her request to move items unprotected. In the end she found a moving company that obviously caved to her time limit requirement and desire for an unsafe move (not wrapping items), but that doesn't make them "professional", nor the original company unethical ... quite the opposite, I think the original company should be applauded for not caving to her request for an unsafe move.

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gunny sgt
Chicago, US
Sep 07, 2009 6:53 pm EDT

hey smart guy, you have to sign paperwork/contract prior to move. if you don't then it is theft of property. the paperwork would technically be the property of the movers however this is why their are carbon copies. movers give you a copy of all paperwork. yes you are required to pay the bill in full. do you only pay for the appetizer portion of the meal? ###. instead of feeling mugged you should feel stupid.

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All My Sons Moving & Storage dishonest and unreliable

We called 3 companies to get bids on moving a pool table from Salt Lake City to Philadelphia. All My Sons gave the mid-price bid at $1085 minus a $25 coupon. When the movers showed up to pick up the pool table they wanted $264 extra as fuel surcharge (in December when gas had dropped to $1.44 gal), putting the new price at $200 OVER the bid by the highest original bidder. We told them we were canceling the move, even though their movers were there ready to load the truck. After much complaining about "the manager won't like this, we aren't even going to make a commission on this move" we agreed to pay 1/2 of the fuel charge. We were told the delivery would take 2-3 weeks. The pool table finally arrived today, 8 weeks later. During calls weeks ago, we were told the table had already been picked up from their warehouse and was in route. In fact, we learned it wasn't actually picked up til February 6th. Beware of this company, as pleasant as their sales people may be on the phone, it's a shyster bait and switch company.

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All My Sons Moving & Storage refund check

I settled with All My Sons on a move from Indianapolis to Ft Myers. They were to issue me a refund check. On 12/18/2008 I sent them their noterized form letter acknowledging full and final claim. The form stated upon receipt I would be issued a check for the amount agreed upon. They received the form on 12/23/2008 per their office. I called the middle of January to inquire about the check and was told that there was a 20 day waiting period but I needed to speak to a person that was not there and to call back. I called back around 20th of Jan. and was told that there was a 30 day wait period and checks are only issued on Fridays. Thirty days was up on the 22nd of January. I still haven't received my check and when I called back today 2/5/2009, I am told that the person that issues the checks no longer works there and they have to look into the matter. I still have no idea when I will gwet my check.

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the true story
bozeman, US
Mar 15, 2011 9:39 pm EDT

you won't see a penny, this is the most horrible crooked company out there.

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All My Sons Moving & Storage fraud and scam

I moved to San Antonio from Ft. Worth using All My Sons out of Dallas. We thought these were nice enough people on the first day of packing. We were warned by the crew on the second day of packing that the day 1 crew 'liked our stuff too much and had to be replaced.' They asked about the value of a couple of items that we didn't think too much about. We fed the movers every meal for three days of packing and loading and ensured they had plenty to drink. I started getting concerned when the crew chief said he thought he could get the items into one truck (it took 2 1/2 trucks).

When the truck showed up about 6 hours later than scheduled in San Antonio, (minus one worker they left at a restaurant on accident) they started throwing our belongings off the truck (sometimes literally). As we started to unpack the boxes we were finding most of the breakable items were not even packed properly and usually without any protection. A Desk was shattered, many, many items were broken and lots of items missing.

This brings us back to another scam these people are pulling on customers. They said we needed this expensive insurance policy because our stuff was 'too nice' and wanted to make sure everything was covered. Well, as it turns out, not very much was covered. The Bakers Insurance Company which is linked on the All My Sons web site is somehow tied to these people and find a way to dis-allow almost everything. They are sooooo apologetic about it too. I threatened to file a police report on the missing items and spoke to Mr. Clair about this.

When the claim was finished and the insurance company denied most of the items, I told them I was filing the report. Bakers called Mr. Clair (who wouldn't return my call) and negotiated that they split a very small percentage of what the value was of these items.

As we have been getting settled we have continued to find small items missing such as tonight when we pulled my daughters sewing table inside for the first time thinking that the sewing machine that was inside last time we saw it would be there. Guess what...another missing item. Mr. Clair says his people are screened and qualified. I am not sure who does the screening and/or the training but judging by the condition of my belongings (the ones that actually showed up) they have not been properly trained except in the criminal acts that they show quality work at.

Mr. Clair said my move was not weight based (not sure) but every single box had extra trash that the movers put in to include all empty tape rolls, every bottle of gatorade/water that we gave them that were only half used. This aspect alone tells me this is a corporate policy. I am still considering filing a police report on this company.

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MOLESTED
Rockville, US
Aug 13, 2014 4:15 am EDT
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If you are operating as an independent within this franchise, then it would be in your best interest(s) to question corporate policy. If you are operating under the same corporate name, the you should consider changing it.

I have had an extremely frustrating adventure (WDC METRO) (ALL MY THUGS MOVING) and the complaints will go directly to the FMCSA and my bank. There is no point in trying to work with the local franchise as the whole structure is inept and corrupt. The main office (consumer) in DALLAS showed no concern when the truck disappeared from the grid on a 68 mile road trip for four hours.The movers themselves were lazy, uncaring and appeared to just having recently been released from prison (especially the one with the tattooed tear drops).

It seems this business venture has turned to franchising to make profits rather then relying on sound customer service. If you are operating within this franchise/authority, then I have no sympathy for you.

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penske
Cape Coral, US
Apr 08, 2010 8:36 am EDT

I think everyone that had a problem with All My Sons Moving & Storage should post but also you should put which city and state use. We are all have the same name but we all run our own business. I really don't think you should put us all in the same brackett. We pride ourselfs in giving the customer the upmost respect and courtsey. We pack everything so it doesn't get broke in the move. We take our time to make sure everything is secure. All our drivers and helpers are trained before they go on a job. We have qualified workers to do the job professional. I just believe that you all are putting us in one bracket and its not fair to the ones who are wrongly accuse.

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All My Sons Moving & Storage scammers and liars

If you are searching for a moving company, whether it be for a local or long-distance move, you certainly do not want to contract All My Sons Moving of Stratford. To begin with, I was quoted HALF of what the final billing costs came to. Can you believe it? The men (there were 3 total movers) moved like slugs. I did my best to motivate them, but they simply took their precious time. To make a long story short, a 4-hour move ended up taking 8.

My next issue with this company is how they've dealt with me since then. The bottom line is, once they have your possessions on their truck, they own you. If you have a problem with the bill, they won't release your furniture. The main problem I had with them was the amount of damage that was done. When I pointed out damage to the walls (in my new home) and scratches on the new hardwood floors, one of the movers told me to contact the office and file a claim. The manager of the company, whose name is Al, told me he would get back to me. When he didn't, I called him to inquire about the status of my claim. He said that upon speaking with the mover-in-charge, he discovered that the damage was pre-existing.

As I stated above, the hardwood floors were new and the walls were freshly painted two days before. Nobody moved out of the house (it's new construction) and I was there the morning of the move. The house WAS in pristine condition. The simply did not care. Once you sign the papers, you release them of responsibility. They just want your money.

In addition to all of this, the woman that I spoke with initially, regarding my move, told me that the movers would bubblewrap my valuables and would be responsible for any damage that was not pre-existing. What a joke! They did not honor this claim with me & did not use one scrap of bubblewrap or any blankets with my move.

After searching this site & others regarding this company, I can honestly say that they appear to be scam-artists. I paid my bill & recently had to pay the painters to come back and the flooring crew also. This has been a horrible experience and I don't want anyone else to have to deal with such a disaster of a company. Please do your homework before hiring a company. This company failed miserably.

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the true story
bozeman, US
Mar 15, 2011 9:37 pm EDT

STAY AWAY FROM THIS COMPANY, THEY ARE SIMPLY THE TRASH OF MOVING COMPANIES!

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3:43 pm EST

All My Sons Moving & Storage all my sons moving & storage - repeat customer with perfect moving

I'm a customer of All My Sons Moving & Storage, and an extremely satisfied customer at that. Since this is a complaints board (which is just sad when there's no room to encourage positive thinking), I'm here to complain about the people complaining about a moving company that is simply a God-send. I understand that damages are definitely worthy of a complaint and scheduling conflicts occur with any moving company across the board, but I can't help but think some of these complaints are the result of a naive customer. Read the fine print, people! Ask questions! Most moving companies ask for payment in advance and before unloading. Its how it works! My story is below, and its hard to believe I'm talking about the same moving company that these other reviews mention.

Thanks to a snafu with our mortgage company, the house we though we were buying from my sister was in fact put up for auction. This left us with about 2 days to get packed, find a new home, and move our family of three there. My wife was in hysterics, and we googled "West Palm movers" to find All My Sons at the top of the list.

We didn't have time for an estimate, as we were already trying to throw our entire life into boxes. Needless to say, we were frustrated and scared and upset, but our moving representative was great about reassuring my wife. They scheduled our move with no problems with a 48 hour warning. When it was clear that we could never pack everything in time, they sent out movers the next day to pack up our belongs. Two movers packed our four bedroom home in mere hours (I'm not sure of the exact time, but it was far faster than we'd been going).

When it was time to take our belongings to storage, one of the movers (Randy...Andy?) reiterated the storage process. All My Sons uses vaults in their facility, and we basically just had to watch them load the truck, then wave goodbye.

We moved into our new place a few days ago, and what we've unpacked is still in one piece. They use heavy quilts to wrap furniture, and everything came back looking like it should. The rest of our stuff will remain in their storage as we look for a new home, and I couldn't be happier about that. All My Sons really won my respect and trust. I hope others that have had a similar experience will come out and say so instead of dwelling in negativity. I know I'll post this review where ever I can.

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5:49 pm EST

All My Sons Moving & Storage damaged and missing items

If you like any of your belongings or ever want to see them again, the DO NOT use All My Sons moving and Storage. If only I had read the other reviews before using them. Whatever they say is false. They led us to believe that they were actually ok on the first move. Then our items went to storage - which must be a barnyard. Actually, that's an insult to barnyards, as I bet they are better kept than this place must have been. I can't think of one item that was not damaged. Some never even showed up! Then they told us they'd come out and bring some missing parts. They never did. Three items have been deemd totally unusable and all they are offering is $400.

We also reported them to the BBB.

I can only hope that somone treats their belongings so horribly the same way they did ours one day. Hopefully, what goes around comes around.

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3:04 pm EST

All My Sons Moving & Storage damaged furniture

This was supposed to be a very simple process. Moving ONE piece of furniture (a cherry TV/stereo cabinet) from our upstairs to our garage. It's solid and constructed very well - no movable parts. My husband and I could not move it and we didn't want any of our family members to get hurt trying to move it down the stairs. So i called a couple of moving companies to get estimates for this "small" - one item job. They all have minimums and All My Sons took lots of time to talk about their being BONDED, INSURED and very CAREFUL...taking the time to wrap furniture in cloth or protective pads. We paid in advance on the phone (by credit card). Two men showed up that same day and while they were carrying it down (with no padding or cover), they gouged a huge gash along the front on the stair railing banister top. There is no way to fix it other than replacing the two doors on front that open and smoothing out the "scar" on the other side of the cabinet. We were told to fill out the "claims" form and take photos which we did. We were then told we had to get a form notarized - which we did and mail all that documentation into We Care (Ha!) claims. We just received notice that they intend to pay us $80 - an insult. The cabinet is less than 10 years old in excellent condition - no scratches or scars until they movers basically destroyed it. We had intended to sell it at the consignment store. But now, not only will they not accept it, we are out the $200 - that hasn't even been reimbursed to us! This is an outrage and we will not sit still for this type of treatment.

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treehouse0505
Highland Park, US
Jul 07, 2010 6:37 am EDT

I had set up to have an estimator come to my home for an upcoming move quote. One hour before the appointment the estimator called to reschedule. I realized after making the reschedule that the new date would not work for me and I attempted to contact the company to notify and get a date that would work. I was on hold for 40 minutes with the main office. I was given the mobile number of the estimator to work directly with him to reschedule. I immediately called the number and left my message. I did not receive a phone call back confirming the cancel of the new date.

4 days later I again contacted the main office saying that I would like to reschedule the estimate. I finally received a call from the estimator who rescheduled an appointment time with me. On the day of the appointment, I waited, and waited, and waited. The estimator never showed. I never received a call from either the estimator nor the company explaining the no show.

This was the time that a moving company should be trying to impress the customer regarding their service in the hopes that they would sign a contract with them. If they could not impress me during this phase of our "relationship" I surely am not going to feel confident that they would impress me during our move.

I was so put off by the customer service I received and the no-show that I am absolutely going to pass along this negative feedback to as many people as possible.

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+1 (512) 572-4361

Website

www.allmysons.com/austin

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