All Heart / Order not complete and overcharged
Following is my sixth correspondence trying to resolve a discrepancy. They offer no phone support - email only:
I hope this will be my sixth and last e-mail to you. If this problem will not be resolved, I'll just have to report to the Better Business Bureau my dissatisfaction about the way your system handles errors in your business transactions with your customers. I don't think false advertisement should be tolerated. As I have mentioned in my previous email to you, there was an error in the amount charged to me for two items I ordered from Jasco/All Heart Uniforms. I saved a copy of the 2 items below which I purchased online on 1/30/09 advertised at clearance price. I'm sure you know what I'm talking about as I have emailed you a couple of times about it before. If you can't handle it, can you please give me the name of the person who is better able at handling these kinds of situations?
The $2.29 refund is not enough. My total purchase price should be $43.49 if we follow the correct original price and the appropriate S&H should be $10.99. Therefore my total charges should be $54.48 but I was charged $74.37. Could you please rectify this error.
I'm getting frustrated for the inefficiency of your staff and your system in dealing with this situation. I believe that Customer Service should try their best to help and satisfy their customers. That hasn't happened yet in my dealings with you. I hope you will be able to help and live up to your job description. I've already sent you, in my past email to you, a copy of my saved original purchase price and a copy of the wrong price charged to me. If you want another copy, I'll email them to you again. Thank you for your attention to this matter.