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1.8 26 Reviews

All County Towing Complaints Summary

5 Resolved
21 Unresolved
Our verdict: With All County Towing's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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All County Towing reviews & complaints 26

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10:03 am EDT
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All County Towing Tire damaged

My van was towed on 3/11/24,I arrived the following day around noon the pay the fees and get my vehicle back. I waited almost 2 hours to get it back. Upon leaving I noticed my van was leaning on the driver rear. Apparently the tire was replaced due to getting damaged in you guys possession by All County and the wrong size was put on and to make it worst,the tire is dry rotted.

Claimed loss: $120 for a new tire

Desired outcome: I need my tire replaced with the correct size

Confidential Information Hidden: This section contains confidential information visible to verified All County Towing representatives only. If you are affiliated with All County Towing, please claim your business to access these details.

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12:55 pm EDT
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All County Towing My car

My name is Yolmina Lesperance. I have a Blue Nissan Altima 2016 that was towed in oakland. I left the car in front of my gym at exactly 3:16AM they towed it at 3:50Am and they say the car is abandoned. When I call them The representative explained very well that its a private property; which I understand and proceed to retrieve my car. I went and got it this morning at the central Broward location, and I left for school. On my way to school I heard a weird sound when I stopped to check, my bumper was all out. I notice there is a broken piece; I am not sure if they pushed it in so I could see that it was okay but now its all out and I’m sure my car was not like that. I am hoping to hear from you soon and thank you for taking your time to read this email. Pictures are attached below.

Claimed loss: No

Desired outcome: I would like for you to fix my bumper.

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9:38 pm EDT
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All County Towing employee

hello there. my cargo van got towed away from a guest spot at my grandmothers place on June 28th 2023. i did not know that commercial vehicles could not park there overnight. no big deal, things happen, and you have a job to do. when i picked up the truck, it was intact with no dents or scratches, and nothing was missing/stolen. your driver was professional. my major complain is of the girl that i dealt with the day after my truck was towed. she is a white tattooed girl in her 20's-early 30's. this lady was so evil and unstable that she gave me such a hard time even after i had proof of the vehicle. i spent a lot of money on cab fare since i don't live in south Florida and have no family there. i had to keep trying to get papers and proof, where at the end i had to get a notarized paper from the Jacksonville leasing company. this unstable lady gave such a hard time to a lady there, that she was on the floor outside and crying. she is totally heartless and unstable.. she called the police accusing the ladies husband of approaching her in a threatening manner which is not true. the guy was outside of the gate coming near the car ready to pick it up, then your employee lady backed up into the gate fast and closed it, screaming, you are not getting your car, i am calling the police, you cannot threaten me ! this employee lady is not only extremely unstable, but dilutional as well. she gave everyone a very hard time. the police even mentioned they are there on a daily basis. (my invoice number is 119486) and this happened at the Pembroke road facility. afterwards, i went again the next day and the young black girl that works there, did her job correctly, went over all the papers and released the truck, without any problems. the other girl i and everyone else had the problems with should not be there and representing your company. i used to do tow aways in the 80's in Miami and worked for dl-towing, downtown towing and many others. i am aware of the Paperworks/proof you need to release a vehicle. this lady just lives on creating a bad time for everyone. as a business owner to another business owner, you should really look into this matter for your reputations sake. sincerely. roger r. vega

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Is All County Towing legit?

Our verdict: Complaints Board's thorough examination reveals All County Towing as a legitimate entity with notable strengths. Despite a 19% resolution rate on customer complaints, which invites a closer look, All County Towing stands out for its commitment to quality and security. Clients considering All County Towing should delve into its customer service record to gauge compatibility with their expectations.

All County Towing earns 91% level of Trustworthiness

Perfect Trust Endorsement: All County Towing achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for All County Towing. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Allcountytowing.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Allcountytowing.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Allcountytowing.net you are considering visiting, which is associated with All County Towing, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While All County Towing has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 19% of 26 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Allcountytowing.net has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The allcountytowing.net may offer a niche product or service that is only of interest to a smaller audience.
  • All County Towing protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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8:02 am EDT

All County Towing My Vehicle

Our vehicles was towed and upon picking it up on May 14, 2023 at the Hollywood location at 2467 Pembroke rd, Hollywood, FL 33020, we noticed our vehicle had damages on the passenger side going to the back. It was scratched up and the light is broken. Attached is photos of the damages found. Not to mention, the person at the yard to pick up the vehicles was very rude and the price given over the phone and the price told in person to pick up was different.

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3:35 pm EST

All County Towing All county towing

The driver of a black F-450 tried to run me over the road Saturday January 1st 2022 truck number 101 license plate number E5533D at 645 Pm on dania beach blvd then he turned on his rear lights trying to blind me while driving. Remember your company is liable for your drivers actions injuring another person can be worst then the Sunrise lawsuit.

Now they are preying on elderly people and their care givers

Desired outcome: To this company to be banned to do business ever again.

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4:42 am EDT

All County Towing My vehicle

My name is Tynishka Davis Collie. My car was towed Friday August 19,2022 from nova central. I had the car for about 4 weeks. It's a brand new 2022 Hyundai Sante fe and the bumper is scratched on the left back passenger side. What will be the next course of action? I brought it to the female that brought my car out to me and she took a photo as well. I will attach the photo as well.

I was towed to the fort Lauderdale location.

Desired outcome: To get scratches painted over with the same color.

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5:27 pm EDT
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All County Towing All County Towing damaged my car

My car was towed from and taken to the 2467 Pembroke Road location last Friday, July 1. Upon recovering the vehicle at the yard, I noticed that there was damage to the right rear bumper and reflector. I told the person in charge and she said I should write to [protected]@allcountytowing.net to place a compliant. I did but I have not received a response yet.

Desired outcome: I am requesting compensation and/or thorough restitution for this unacceptable service and damage to my personal property.

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Update by Andrea Jurgensen
Aug 31, 2022 1:27 pm EDT

I never received an answer to my claim. What should I do?

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10:57 am EDT

All County Towing Boot

I’m a resident here at Somerset apartments for like a year in a half now my car which is a Mazda CX-9 Black has my parking permit in my window. My car has a boot on it now I’m late for work and still on hold with the rep from all county im highly upset and i need to talk to an supervisor and see why are these people just booting everyone car just for a dollar.so for one the paper that they put on my window car description was a Toyota Highlander with a different tag number and all from mines

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Jada Gooden
, US
Nov 27, 2023 9:15 am EST
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absolute f*uckin worst towing ever. disorganized and lackadaisical people works here. you can’t get them on the phone when you do they are rude as [censored]. they don’t have anything in order they boot ur car and don’t give a [censored] when they come to remove it. 2 hours later they are coming to remove it . and ye I did register my car it expires 12:03 am and these little pestilence boot my car 5 mins after f*cking insane oh and ye as a busi place they want me to zelle them the payment before they come ! worst

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4:55 pm EDT

All County Towing Bmw towing

Well my car was towed by ur company from Fort Lauderdale area my car is a bmw rear wheel drive ur company pull my car from the from and up my exhaust system which cost me $250 to get done then they turn the car car around which is lowered to the ground and mess up bumper lip which cost me $150 so i don’t know what you all going to do about my car I need to get my car fix asap these guy or unprofessional jus because of money they gonna mess up people car

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2:31 pm EDT
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All County Towing My decal never arrived

I am unable to hear from All count towing. I moved into my complex March 31st and immediately registered my vehicle for a decal to be mailed out. After 10 day I didnt receive a decal I emailed them and they said they would send another. 7 days has gone by and I tried emailing and calling and noone is responding. I would like to k ow where my decal is at and want to be sure my vehicle will not be towed.

Please address this issue.

Desired outcome: My decal needs to be sent asap!

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4:21 pm EDT

All County Towing Damaged my car

First when I called to find out why my car was towed in the first place the representative on the phone was extremely rude. We would try to get information from her and she would give us an attitude. She tells us we have to go to the tow site to see if the office is open and that if it wasn't open we would have to call her back when we get there so she can send a driver to get our car. We told her we lived 5 minutes away and if she could send the driver prior because we were already on the way and knew it would probably take a while for a driver to reach us. She told us No. We got there and we called back. She kept putting us on hold, after 30 minutes of calling she answered and said "I already sent the driver you don't need to keep calling" and hung up in my face. It took the driver 1 hour to get to us (I say us meaning My mother, My boyfriend, and our TWO KIDS). When the driver got to us he was extremely rude as well. First thing he says is he doesn't want to deal with anyone except the owner of the car. My mother was the one paying so she said that she was paying and he said he didnt care he doesn't want to deal with her. We say whatever that's fine we are paying with a card. He then tells us that the card has to belong to the owner of the car. We said we weren't informed but we can get cash. We asked if we could use the ATM. He said no he doesn't want to open the door. We said okay then my mom can go to an ATM real quick seeing that there was an ATM down the street and if he could begin the process of taking out the car. He said NO if we don't have the money he's leaving. We said how are you just going to leave if you never informed us it has to be under my name but I can just get the money zelled to me real quick. He said it must've "flew over my head". and got into his car. He refused to come back. Not only did I have to miss work in the morning, my 2 kids had to miss their FSA. They then charge me and EXTRA storage fee when I was there the night before AND I came within the first hour of them being open to get my car back with a crack in the bumper, scratches, a flat tire, and a the cap being off. I did not move the car from where the lady had parked it when she brought it out. That's when another one of your drivers came and was being very rude because YOUR front desk parked my car in front of the gate. I feel like this was done maliciously, seeing that when I asked to speak to a manager or for the representative in the front desk to call a manager she refused. I would like compensation for the damage or at least a partial refund because not only was it HORRIBLE service but my car was also damaged. If someone could please contact me back ASAP!

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2:50 am EST

All County Towing Illegal Tow

This tow company attempted to tow a vehicle that was legally parked and the individual try to hustle money from the person who they told the vehicle since the owner came out just in time. It is a no class business with very rude and unprofessional people who work at this business. Please stay clear of this business.

Desired outcome: Outcome would be for this so called tow company to no longer exist.

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2:37 pm EDT
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All County Towing My car

This tow company has no care at all DONT follow procedure for picking up cars totally damaged the bottom of my engine as well as my brake system . I asked the guy what kind of truck was it that towed my car (I already knew it was the same truck let alone the only truck in the yard ) he then began to say that's irrelevant my questions are irrelevant .. yes I do have a video of the truck and him saying everything mentioned.

Desired outcome: Repair or reimbursement

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7:39 pm EDT
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All County Towing boot

My car was booted. I called to have someone come take the boot off and to pay. Rude guy no mask. I said no mask. He said no. I said the. You can't help me. He drove off rude. Called back in same lady as always. She's always so rude. Doesn't give her name and said there is no one above her. She is only one to take complaints. They are the rudest bunch of people.

Desired outcome: Still waiting.

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12:20 pm EST

All County Towing 2013 hyundai elantra coupe grey

My name is LaRonni Terry my car was towed November 19, 2019 from Broward Gardens apartments 2970 nw 19th st ft Lauderdale Florida 33311. Prior to my car getting towed there was no damage on my vehicle, I was told to call back Monday to speak with Antony, I have included pictures below if you guys can also show me pictures before towing was done that will be great also.

Invoice # 44366

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10:29 am EDT

All County Towing boot

Vehicle was booted for sticker being expired. I was told it would be removed within 60-90 minutes. When I called 120 minutes after waiting an additional 12 on hold I was told they called me 3 times and a gentleman answered the phone. No gentlemen was there to answer my phone just me and my phone did not ring ONCE! The lady blatantly lied because I had called 30 minutes before and she mentioned nothing of the phone calls she had claimed to have made. She was rude and extremely unprofessional. Gave me an additional 60-90 wait time to get boot taken off.

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7:49 pm EDT

All County Towing Chevrolet silverado damage

Truck was towed from my residence on Wednesday morning at 8:30. Went to get the truck at about 11am and the entire back was ripped off obviously by the truck driver or someone that works for the company. Company told us that the pictures taken before the truck was towed proved that the back was on but they are waiting for the tow truck to see the cameras on it but we haven't heard anything from the driver that we were told is going to contact us or the manager

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2:47 pm EDT

All County Towing customer service

I was at your office to pick up my vehicle that was toll on may 23, 2019. I was there in the morning and back around 1245. The lady that attended to me was so rude and nasty. I left there so hurt. The site claim to video and audio record transaction. Please review and correct. It's not a good thing to have your car toll, a bad attendant makes it even worse
Suggestions:
Please inform your clients when they call that the person whose name is on the car registration has to be the one to pick up the car and also that the credit card for payment must be in the registered owner's name. This will help prevent multiple trips and frustrations.

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6:27 pm EST
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All County Towing illegal towing and damage vehicle

Parking lot scheme! Got my car towed while trying to celebrate a friends bday brunch. Not even 1 hr has gone by and my car was towed by All County Towing company address 2467 Pembroke Rd Hollywood FL 33020 which 15 min east of Cafe Iguana. They charged me $130.50 to get it out. I was targeted because of my high end car the man who walked up to me knew my car was towed and gave me the business card for the Towing location... (how does he even know it was MY CAR in the first place?) How does he even know I was looking for my car when it was 2 other people walking with me? The man knew the exact amount they charged to get my car out! Which means he was watching me from the beginning and he was part of the scheme. They lied and reported UPS called in the Towing but UPS does not operate on a Sunday! Illegal transaction just to make chump change money! I parked where other people parked their car but only my car was towed (I'm guessing because my car was a high end car so they figured they can take advantage of me!

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Tow Defender
, US
Nov 19, 2018 10:47 pm EST

Well Ms Joyce the county’s fee is 126.72 If your vehicle is remove off property plus a 3.8 percent fee for using a card which means you were charged $130.52. (Which you didn’t state in your post) No company in Broward targets for a specific type of vehicle especially ALL COUNTY TOWING. Also at cafe iguana there are signs posted all over that tells you were to park and if you parked where you weren’t supposed to then it’s your fault not there’s. Also look at your receipt it tells you Who spotted your vehicle and I think that property uses LMSI (lot management serivice inc ) so how about writing bad review about them rather than targeting my fellow to company

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8:29 pm EDT

All County Towing Towing

Refer to letter below for complaint, this company, 6 days after being fired and after their signs had been taken down and replaced by the new company towed 2 of our resident's vehicles in violation of statute as per the Pembroke Pines Police Department

April 28, 2017

All County Towing
520 NW 7th Street
Ft. Lauderdale, FL 33311

Re: Illegal towing of our residents’ vehicles

We refer your attention to enclosed copy of a Fax which was sent to you on April 13, 2017 wherein you were advised that we had contracted the services of a new towing company and was thereby terminating your services with our organization. This towing company subsequently removed and replaced all your towing signs on April 13th.

On April 19th we received notice from one of our residents that their vehicle had been stickered with a BLANK parking violation notice, subsequently on April 20th, her vehicle and one from another resident were towed by your company.

We have contacted the Pembroke Pines Police department and filed an incidence report identified as #17-25977. The police advised us that in addition to your being notified, it is illegal for a towing company to remove any vehicle from a private location when their signs are not displayed.

Based on above, we are demanding that you immediately refund all fees charged to our residents as follows:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, Pembroke Pines, FL 33024
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX, Pembroke Pines, FL 33024

Failure to do so within 5 business days will trigger our counsel’s legal action against your company on behalf of our affected residents.

Respectfully,

Board of Directors
Westview Condo 7 Association

Cc: XXXXXXXXXXXXXXXX, XXXXXXXXXXXXXXXXXXXX, Broward County Division of Towing, Florida Department of Consumer Affairs

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Towingadvocate
, US
Oct 24, 2018 10:02 pm EDT

Well in any contracts they require a 30 day notice to terminate and just because the letters say they're fired doesn't mean the property management company/ property owner followed the contract by the law. If the property management company/ property owner does not provide a 30 day notice ALL County Towing still has the right to go on property and tow vehicles and remove the signs of the other tow company and replace the signs with there's. The property management company/ property owner would be in violation of the contract and could possibly face civil action if the owner of All county towing chooses to seek that route.

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