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Aliwigs Customer Service Phone, Email, Contacts

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1.1 27 Reviews

Aliwigs Complaints Summary

0 Resolved
17 Unresolved
Our verdict: Engaging with Aliwigs at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Aliwigs reviews & complaints 27

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Newest Aliwigs reviews & complaints

ComplaintsBoard
M
2:20 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Aliwigs Alicawig

What they send me is not what I ordered and not has Advertised. Cost me £41 FOR ME TO SEND IT BACK WILL COSTE £51 has its in Hong Kong. They are refusing to pay the cost . I can not afford this and see no reason why I should pay has it's their mistake and False advertising.
are refusing to give out the address.

The wigs are still in the package and are unused.
Awfull customs services and very helpful. I have emailed so many times.

Desired outcome: Pay for the return and full refund

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M
8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aliwigs No contact, no customer service and I have yet to receive my product

I purchased my $369 Order on 3-25-16, YES $369. I saved for this one.

The website stated for a Full Lace wig, it would take 25-30 days. I patiently waited I never contacted them until it had been 35 days.

First, The So-called Live chat that is a Robot and NO One ever Replies I sent over 12 messages in these days.
I have Emailed and Called repeatedly and there is Absolutely NO RESPONSE

After about 11 Attempts I received an email simply stating.

"Customer Service Aliwigs
May 5 (8 days ago) to me
Dear Shawntrell,
Thanks for your email.
We will contact the post office about the order information, so don't worry please and wait for it patiently, Thanks for your consideration.
If you have any other questions, feel free to email us. Best regards"

Yes this is the Actual reply, this even knowing that on their Website is still shows Processing, and not Shipped even to this very moment.

I am Pissed. I don't spend money like this and I saved in order to get this, as I figured I would get good use of it.

I try to give Every company the chance to Do RIGHT. I even take time to give Thorough and good reviews when it is Just. I must say, this is quite offensive, due to the fact that before, I paid, I got a reply immediately, yet after I paid, they ignore you.

Please Please DO NOT GO TO THIS SITE...

I pray my product still comes, as I have contacted the BBB and because these people have Left NO INFORMATION they are not able to Help me.

A severely Pissed customer

Mrs. Shawntrell Davis

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J
3:42 am EDT

Aliwigs Seems like a scam

I have ordered a wig from Aliwigs website and they took my money immediately, but I did not receive a payment confirmation email and my tracking number. They never said anything about the delivery date too. I emailed and called many times and there was no response. I also tried their so called live chat but no one answered! It this an actual company? It really looks like a scam! I need some help here and some information how to contact them!

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R
2:01 pm EST

Aliwigs A month after ordering, still no product received.

To anyone considering ordering from aliwigs.com, please DO NOT order from them. They are a scam and fraud and thieves. I would not trust any good reviews about aliwigs as it may be the business owner(s) and their cohorts putting up good reviews. It is now a month and my order is yet to be received. No one answers their phone number and no one responds to numerous e-mails sent. Their website has an Online Chatting Service... it does not work. Aliwigs has stolen over $60 through false advertising with the intent to have unsuspecting customers order wigs through their site and they (aliwigs) have no intent to deliver the orders.

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R
4:20 am EDT

Aliwigs The hairs stuck out and looked clumsily

Before I placed the order on the website www.aliwigs.com, I checked their return policy. They took orders back and provided refund within 30 days after a purchase. Ok, I placed the order and the wig looked nice on the picture. But in real life, the hairs stuck out right and left, and it looked strange and clumsily. I emailed the seller and he offered me to return the wig and they would add more hairs. Seriously, I was shocked. I didn’t need it. I need my money back. Not recommended.

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M
Michelle Blackborow
Somerset, GB
Nov 18, 2021 2:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

Having the same problem 😕

ComplaintsBoard
F
9:33 am EDT

Aliwigs The seller refused to return full sum

I purchased two wigs from www.aliwigs.com. I received the order on time as the seller promised. However, the wigs didn’t look alike as on the website. The quality was also poor and I contacted the seller. After numerous emails, he told me that I wouldn’t get full sum back, but he could return $50. Seriously, I have paid larger sum and now I would waste $50. Awful deal. Not recommended company.

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J
4:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aliwigs Poor product and customer service

This company sold me a low-quality wig for a high price. They refused to give my a full refund even after I returned the wig. I finally asked them to fix the wig so that the wig cap wasn't visible while the wig was worn. They sent a "new" wig but it was sent to the wrong address. I do not have it at this time.

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Kathy Hanes
, US
May 25, 2016 8:08 am EDT

I placed this order on 3-15-16 and still haven't received the wig.. don't want it now.. theses people are scam artists! I have emailed them over 5 times and they will not respond.. I want a full refund and I want it now!
Hey all you customers that have been scammed like me.. maybe we need to all get together and file a Class Action lawsuit against Aliwigs!

Order # [protected]
Thanks for your email.
The item you ordered:Full Lace Human Hair Wig, it would take 25-30 days to process, because it customized for you, and need process by the manual, not the machine, So don’t worry please and wait for it patiently.Thanks for your consideration.

If you have any other questions, feel free to email us.

Aliwigs Customer Reviews Overview

Aliwigs is a popular online store that offers a wide range of high-quality wigs and hair extensions. The website has received numerous positive reviews from satisfied customers who have praised the company for its excellent customer service, fast shipping, and affordable prices.

One of the most notable features of Aliwigs is its extensive selection of wigs and hair extensions. Customers can choose from a variety of styles, colors, and lengths to find the perfect match for their needs. The website also offers a range of customization options, allowing customers to create a truly unique look.

Another key selling point of Aliwigs is its commitment to customer service. The company has received high marks for its responsive and helpful customer support team, which is available to answer questions and provide assistance throughout the ordering process.

In addition, Aliwigs offers fast and reliable shipping, with many customers reporting that their orders arrived well before the estimated delivery date. The website also offers a range of payment options, including PayPal and credit cards, making it easy for customers to complete their purchases.

Overall, Aliwigs is a highly recommended online store for anyone looking for high-quality wigs and hair extensions. With its extensive selection, excellent customer service, and fast shipping, it's no wonder that the website has received so many positive reviews from satisfied customers.
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