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Alitalia / no response

1 Centurion, South Africa Review updated:

I have complained 4 times with no response.

*Customer service and on-board service is terrible.
*Food on the flight was shocking!
*A flight delay caused us to miss our connecting flight.
*Alitalia promised to hold back the flight for us but this did not happen.
*We were travelling with two small children so the whole experience was traumatic. After putting us on a KLM flight home, we could not even sit together as a family.
*lastly - I have yet to hear from them after registering 4 complaints with them!

Jul 10, 2018
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